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1300 Insurance

Phone: +61 1300 467 872

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25.01.2022 Important update for our Pet Insurance customers. One of our operating centres is unable to open for the moment. To assist our customers as best as possible during this time we are prioritising claims reimbursements, meaning for the moment we are unable to take phone calls related to Pet Insurance. If you have an urgent enquiry please send us an email at [email protected] (PET Insurance ONLY), or you can use your online Pet Portal at https://portal.petsure.com.au/...i1300/Login to find information about your policy, submit and track claims and manage your pet’s profile. It is deeply disappointing to us to be unable to deliver our normal level of service. While our teams put all efforts into response and recovery, your patience and understanding is greatly appreciated. See more

17.01.2022 Can COVID-19 infect pets? Currently there is no evidence suggesting that dogs and cats can be a source of infection for COVID-19, or that they can become sick from the COVID-19 virus. COVID-19 is currently spreading through human to human transmission. However, it is always a good idea to wash your hands with soap and water after contact with pets. This helps protect against various common bacteria, such as E. coli and Salmonella, that can pass between pets and humans. There... is a single dog in Hong Kong which tested a weak positive to the COVID-19 virus, however it is still being investigated whether this positive test result was due to environmental contamination or if the dog was truly infected. It is important to note the dog was not showing any signs of disease. This is an evolving situation and information will be updated as it becomes available from the relevant human health and veterinary bodies. See more

16.01.2022 Do 1300 Insurance pet insurance policies provide cover for COVID-19 or other coronaviruses? Feline infectious peritonitis (FIP) and canine coronavirus (CCV) are assessed as Illness conditions 1300 Insurance policies, and are generally eligible for cover under Illness subject to the policy terms, and provided the condition is not a pre-existing condition. It is important to remember, the World Health Organisation (WHO) and veterinary bodies have advised currently there is no ...evidence dogs and cats can become sick from COVID-19. If there are any developments in relation to COVID 19 impacting dogs and cats, we will do our best to keep our customers informed. Rest assured if your pet is currently displaying symptoms of coughing, respiratory issues or a fever/elevated temperature, you should seek veterinary advice, and know this is generally coverable under your policy depending on your selected cover and relevant terms and conditions. See more

13.01.2022 If I am quarantined or hospitalised due to COVID-19 and can’t take care of my pet, can I seek assistance for emergency boarding? Emergency boarding under 1300 Insurance policies is generally covered if you become sick with COVID-19 and require hospitalisation for five or more consecutive days. Please note this is subject to your selected policy, benefit limits and relevant terms and conditions. If you are not hospitalised and are simply quarantined at home due to COVID-19, emergency boarding for your pet will not be covered.

08.01.2022 Bushfire Support Support for 1300 Insurance Home or Motor customers impacted by bushfire. If you have been impacted by the recent bushfires you can claim online or call us on 1300 467 872. The claims team is here to help you 24/7. You don’t need your policy documents, our claims team can locate these details for you. A 24/7 claims line (1300 467 872) so customers can lodge priority claims or speak to a consultant whenever they need Allianz has initiated proactive claims c...ontact, reaching out to customers in specific regions who have not yet come forward to make a claim. Wherever possible, Allianz has on-the-ground support for customers from our assessment and claims teams, working in coordination with the Insurance Council of Australia. Our first priority is your safety. Please keep yourself and your family out of harm’s way until the bushfire risk is over. Then, when it’s safe to do so, contact Allianz when possible. Make a Claim Call 1300 467 872 Our support doesn’t stop here: Our policy provides temporary accommodation for Home and/or Contents Insurance customers whose properties have been lost or made uninhabitable*. As well as fast-tracked emergency payments & financial assistance for impacted Home and/or Contents Insurance customers to help with immediate needs such as food, clothing and accommodation*. See more