5 Degrees of Customer Experience | Consulting agency

5 Degrees of Customer Experience

Phone: +61 407 002 113

Add/Update information

Reviews

Tags

• Businesses
• Local service
• Business service
• Consultation agency
• Consulting agency

23.01.2022 Don’t overdo you phone ‘techniques’ or it might sound like this!

22.01.2022 New episode of Contact Centres Uncensored. Not settling for average is what all the best people and operations have in common.

22.01.2022 Can't wait to kick start a new era in training and development for the Contact Centre & CX industries with Justin Tippet, a renowned industry expert. The first course on Customer Service Fundamentals is scheduled in Melbourne on the 12th November and is ideal for for less experienced frontline staff looking to make their mark. In these highly interactive sessions I'll be teaching participants how to have better conversations over the phone and improve service and experience o...utcomes for any product, service or industry. To any who might be interested in this course, message the page directly with any questions and I can also provide a check-out code for you to receive a 15% discount on course fees. Here's the link direct to the course details and be sure to check-out the others available as well. - cheers, Simon. https://lnkd.in/fWMxYWx #customerservice #customerexperience #contactcentres #cx

22.01.2022 My podcast show is now weekly each Friday and you can listen to Emma and myself in our brand new, 20th episode, featuring Behavioural Strategist, Warren Kennaugh.

19.01.2022 My latest episode of Contact Centres Uncensored about the importance of Managing Expectations. - Simon.

18.01.2022 All you have over the phone is WHAT you say and HOW you say it. Not enough investment is made in the HOW and yet this is the key to unlocking success in any sales or service interaction. - Simon Blair #coaching #customerservice #customerexperience #conversation

17.01.2022 Scored my 2nd episode as featured guest on Jacinta Phelan's great travel industry podcast I'll Meet You In The Lobby! Listen as I get to do Live Trip Advisor feedback response reviews with improvement tips. #coaching #customerexperience #travel #tourism #customerservice

16.01.2022 In Episode 12 of CCU, Shelley & Simon discuss their pet hates around what's currently trending in the broader business and contact centre space.

15.01.2022 Ep 24 of The Coaching Podcast sees Simon having a great chat with the awesome Laura Bergells form Grand Rapids, Michigan.

15.01.2022 Awesome time this morning delivering a workshop in Canberra for the Government Customer Service Summit. Delivered 25+ years of quality monitoring learnings across a few hours to a wonderful group of 'customer focused' individuals.

14.01.2022 Just jumped on TikTok. Going to post lots of short, sharp, coaching tips for customer service and sales skills. Follow me. - Simon Blair.

14.01.2022 My co-host of The Coaching Podcast, Emma Doyle had the amazing opportunity to present some coaching insights and practices to the team at Gary V's company VaynerMedia. A great opportunity to support one of our podcast Guest's, Claude Silver in her coaching and development initiatives for their team. Amazing stuff Emma! - Simon.

11.01.2022 Join my group 'The Coaching Podcast' to access full episodes including this just released interview with one of the worlds great young entrepreneurs Manu Goswami. This guy is amazing.

10.01.2022 Latest episode of The Coaching Podcast.

09.01.2022 My customer experience philosophy shapes my thinking when dealing with my own prospects and clients. It also applies when coaching individuals on their approach with their own customers. What does it mean in the context of direct customer interaction? ... Engage them as a PERSON first that you wish to give value to. Not as a CUSTOMER who you wish to extract value from. - Simon.

06.01.2022 New episode of The Coaching Podcast. Check it out. A new episode will be out weekly each Friday.

04.01.2022 A new episode of Contact Centres Uncensored with myself & Shelley. Quite a revelation made by her! - Simon.

03.01.2022 Check out my new episode of Contact Centres Uncensored with Shelley Flett about the fundamentals of good conversation. - Simon.

02.01.2022 My latest episode of Contact Centres Uncensored with a focus on how to take Employee Engagement beyond words and feel good platitudes to actually make it happen. - Simon.

02.01.2022 Episode 22 is our first in our interview only series. Last year, Emma spent quite a bit of time in Scotland speaking to a number of High Performers and Coaches ...in sport, business and entertainment. In Part 1 of our 'Great Scots' episode, hear her interviews with BBC Scotland Weather Presenter and former singer Judith Ralston, 3 time Olympian & former 400m runner & 400m hurdler, Lee McConnell & current Scottish National Tennis Coach and former tennis pro, Colin Fleming.