Above Benchmark | Businesses

Above Benchmark

Phone: +61 7 3219 9124

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25.01.2022 We've got this greater Brisbane! Now that everyone's been to the shops and stocked up, we can all settle in for a quiet weekend. Our thoughts are with the woman who tested positive for this new strain. We wish her a full and speedy recovery and hope this lockdown can contain and stop the spread. #brisbane #teamwork #calmdown

25.01.2022 Do you want to be a Mystery Shopper? With more businesses wanting Mystery Shopping we need more Mystery Shoppers! We're about to kick off with interviews for July, so if you haven't applied, head to our website now. If you have recently applied- thank you!... ( Pic used for attention. For the record, Mystery Shoppers can be any age and gender and they don't cart around brightly coloured shopping bags ) Apply now: https://abovebenchmark.com.au/become-a-shopper/ #mysteryshoppers #mysteryshoppingaustralia

23.01.2022 Are you incorporating Customer Experience into your New Financial Year resolutions? Covid-19 is shifting customers expectations and now's the perfect time to embrace change. #mysteryshopping #customerexperience #newfinancialyear

23.01.2022 Here we go! Restrictions are being eased across the country and our clients are ready to start measuring their service again. Why? Because they want their customers to receive the best! The first wave of Mystery Shops for June has been released- with plenty more to come!... If you're still working from home or if you're ready for some paid retail therapy check out our Job Board and the Job Alert email that was sent earlier today. Who's ready?

23.01.2022 We've finally had a chance to give Marj a proper farewell as she heads into retirement! Marj has been with us for over a decade, helping with Mystery Shopper payments, recruiting, client services and a whole bunch of admin. Thank you so much for your help and support over the years Marj. We wish you all the best!!!

22.01.2022 It's a positive sign for the economy when clients resume their Mystery Shopping programs! Even in uncertain times, they still want to measure and improve their service - it's a win for customers! We've just added several hundred Mystery Shops to the Job Board.... Next month we'll be working with multiple national retailers, pharmacies, vet clinics, restaurants and even some caravan showrooms. Welcome back to all of our fabulous clients! We're looking forward to a great month to kick off the new financial year! #mysteryshopping

22.01.2022 To our clients, Mystery Shoppers, friends, family, and everyone in Victoria - we're sending our love and positive vibes.

21.01.2022 When you're so epic, you even surprise yourself.

20.01.2022 Give a business a plug if you've received great service or had a good meal recently. (Bonus points if you can share a photo of the meal!) #supportsmallbusiness

20.01.2022 This is important market research, as it all adds to the customer experience! Some businesses have lovely hand sanitiser on offer for customers while some others are a bit icky. Who has the best or the worst? v/s

20.01.2022 Hey there Mystery Shoppers! We've just released some October Mystery Shops from around the country! We have plenty of retail visits, lunches, dinners, and phone calls, so log in and apply for any that you're interested in. ... Check your email for today's Job Release for all the details. #mysteryshopping #retailtherapy #customerservice

20.01.2022 Do you support local business? With more border closures in Australia, it's now more important than ever to support your small local businesses. Here are a few top reasons to support local:... 1. They are usually owned by locals so more money stays in your community 2. They are smaller businesses and to survive they need referrals and good word of mouth, therefore the service is usually better! 3. They rely on customers and are grateful for your business. 4. Staying local = less travelling, less petrol, less time in the car or waiting for delivery. 5. You're helping these small local businesses grow into big businesses, what's not to love about that? #supportlocal #smallbusiness

19.01.2022 Karen wants to speak to the manager, but her daughter doesn't. Here's everything you need to know.

19.01.2022 A pinch & a punch for the first of the month! We've had a great start to the New Year. Thank you to all the Mystery Shoppers who helped us in January, our clients were very happy with the quality of work we produced. We're getting ready to do it all again in February! ... We'll be scheduling our Mystery Shops in the next few days (watch your inbox for the updates and get your apps in if you haven't already!). We're also planning to recruit around 30 more Mystery Shoppers from around the country so if you've recently applied on our website, we might be in touch soon to organise an interview. Who else is ready for a fantastic new month? See more

19.01.2022 Who launches new Mystery Shopping programs in November? We do! Our new client is so keen to get started they couldn't wait until January. We've been working around the clock to make this happen for them, literally. Their first Mystery Shops are on the Job Board now so log in and start applying or check your inbox for the latest newsletter with all the updates.... Have an amazing weekend!!

19.01.2022 You asked and we delivered! 55 all NEW Mystery Shops have just been added to the Job Board. These start on Saturday, so log in and start applying! We've also had a few last-minute cancellations for November so have a look and earn some extra $$$ for Christmas.... #mysteryshopping #bestjobever

18.01.2022 We love this. Who needs advertising? Offer excellent service and your customers do the advertising for you. #customerservice #loyalcustomerss #advocates

18.01.2022 We can all probably agree that getting paid to shop, and to eat and to make phone calls in your pj's is probably the best side-hustle ever. (not to mention you're helping Australian businesses grow - what's not to love about that?) While Mystery Shopping IS a great side hustle, there is a serious side to it that is often overlooked. There's following instructions, writing great reports and meeting deadlines. Each month we recognise and reward someone who stood out and earne...d the title of Mystery Shopper of the Month. In a busy month, a well-written report is worth its virtual weight in gold. Our Quality Control Team should be able to read a report to verify its accuracy, but not have to edit anything. In September, Rory of the ACT stood out for his well written and detailed reports. Congratulations Rory, your $20 bonus is already in your bank account. Thank you to all of our fabulous Mystery Shoppers for what was another great month!

18.01.2022 From our friends at PETQuarters. For anyone who is unsure how to wear a mask.

18.01.2022 Not just to those who wait Its proven that when our clients improve their customer service they increase their sales. Now, thats a good thing! Mystery Shopping helps measure and improve your customer service- its a win for customers and a win for the business.... We all just want good service. Who agrees?

18.01.2022 Let's hear it! How are you spending your day off?

18.01.2022 Need some PAID retail therapy? Or maybe you want to get paid for eating a Greek feast? Or you could get paid to buy something at a pharmacy? We still have August Mystery Shops available around the country and our Mystery Shoppers will get to do all this and more. ... Registered Mystery Shoppers can check out what's left on our Job Board. #mysteryshopping

17.01.2022 It's Friday, we made it through the week and the weekend is almost here! If that's not enough, today we are also scheduling the Mystery Shops for our newest client. (If you haven't applied yet, be quick, we're going live later this afternoon.) Happy Friday everyone! ... #mysteryshoppng #newclient #bestjobever

16.01.2022 Another month wrapped up, another Mystery Shopper receiving a surprise bonus for being awesome! In October, the title went to Dolly G in sunny Qld. Dolly is dependable, helps out when she can, and writes consistently good reports. She confirms her mystery shops straight away and always submits her reports well before the deadline. Thank you, Dolly! ... #mysteryshopping #mysteryshopper

16.01.2022 If you're looking for some paid retail therapy, we've just launched more than 100 Mystery Shops to the Job board for June. We're over the moon that more clients are re-activating their Mystery Shopping programs. Check your inbox for the latest email, landing there soon. ... #mysteryshopping #bestjobever

15.01.2022 Who doesn't love a bit of recognition for a job well done? We're not out to catch people doing the wrong thing - quite the opposite! Our Mystery Shopping programs are designed to recognise great customer service and experiences so our clients can reward their team. Just another reason why Mystery Shopping works!... #mysteryshopping #recognition

15.01.2022 Even during Covid-19, our clients still want to ensure they're giving the best service to their customers! These mystery shops will go fast, so log in and apply ASAP.

14.01.2022 Awards time! Our August Mystery Shopper of the Month has been won by Darka M of WA! Darka helped us out with an urgent Mystery Shop right at the end of the month. Her report was word-perfect and described the visit in good detail. What a champ! Thanks so much, Darka and enjoy your $20 bonus! ...

13.01.2022 As if getting paid to shop and eat and fill out customer service reports wasn't good enough - we also give an extra bonus to one deserving Mystery Shopper who stood out for the month. In June, that was Tim M of NSW. We found Tim to be very approachable and helpful when scheduling and his ability to have natural conversations on recorded calls was a real asset. Well done Tim! Your $20 bonus should be in your bank account now.... #mysteryshopping #recognition See more

13.01.2022 News Flash! We've just partnered with another new client. They want to give clear customer service expectations to their team, recognise and reward great service and improve the experience for their customers. You've gotta love that! We'll soon be adding their first round of Mystery Shops to the Job Board. We hope you're all hungry! ... #mysteryshopping #qsr #CustomerExperience

12.01.2022 How was your Mother's Day this year? It was lovely to have some Covid-19 restrictions lifted in some states for travel and visitors. The retailers we spoke to said it was like Boxing Day sales at the shops! Tell us about your day and if you have a photo, we'd love to see it

12.01.2022 We have another #birthday to celebrate! This time it's Anne's turn to blow out the candles and enjoy a day off for her special day. Wishing you a very happy birthday Anne - we hope you have a fabulous day.

12.01.2022 Some companies work incredibly hard to get customers in the door, but then don't deliver great service. Yes, customers are looking for the best value, best-tasting food, latest products etc, but they also want a GREAT EXPERIENCE! Trust us, the little things add up.... 1) A big welcoming smile 2) A friendly greeting 3) Making time to really help them 4) Being easy to deal with 5) A sincere thanks 6) A clean venue These are just the basics, that every business should nail. If you want more loyal customers, who spend more money and return more often, you're going to have to step it up. Not sure how? Just ask us. The bottom line is simple - improve your service and you WILL increase your sales. Ask yourself, don't you do support businesses who deliver a better experience? We sure do! #mysteryshopping #customerexperience #abovebenchmark

12.01.2022 The struggle can be real! #workfromhome #workfromhomelife #COVID19

10.01.2022 Hello everyone! Let's share some hope and positivity today. Tell us, what are you looking forward to? Could be something big, could be something small, it doesn't really matter. What does matter is having something to look forward to. Let's hear it... :)

10.01.2022 It's been a l-o-n-g time in the making, but we've finally launched our new website! There are still some typos, glitches and we're not even close to finished, but it's live and we'd love your feedback. https://abovebenchmark.com.au/

10.01.2022 Hello everyone! We haven't been ignoring you, we've just been SUPER busy loading up MORE mystery shops for October! Let's take a moment to appreciate all the Australian businesses who are working to improve their customer service #mysteryshopping #abovebenchmark

10.01.2022 Victoria - you did it! Those restrictions were tough and we're so happy they've been eased for you. Our Mystery Shopping projects are starting to roll out and we'll be monitoring social distancing practices as well as the customer experience. The first wave for November is live on the Job board now!... Welcome back! #mysteryshopping

09.01.2022 Do you answer Polls on Facebook?

09.01.2022 Today's 'Tell Us Tuesday' is an easy one. Restrictions are easing, we're winning against Covid, school's back, winter is here. Brr. Our question is quite simply; How are you?

09.01.2022 Pssst - we've just added a heap of Mystery Shops to the Job Board for November! Our 'Classic' Job Board has been retired so we can focus on the mapped Job Board. This means shoppers can drill down further and see mystery shops close to home or work. #winning Once you click Search you'll see Phone & Web surveys at the top of the page that don't rely on you being close to a location. ... Then under that will be a map and all the location-specific shops that match your search. Remember to use the filters and sort the list how you'd like to see it. If you're doing a road trip, you can enter up to 999 km in the search box and you can enter any postcode across the country. (Handy tip when all the borders open back up! ) Please be sure to read all the details and check the timeframes and deadlines before applying! Who wants to go Mystery Shopping?

09.01.2022 Anyone need new jeans? We thought this was a joke, but they're for real. What do you think?

09.01.2022 Its International Dog Day! This is Mindy and shes in the office today. Share a photo of your fur babies!

08.01.2022 Hey there shoppers, Great news - we've just published all of our February Mystery Shops to the Job Board! Log in now or check your email for all the details. https://www.sassieshop.com/2/shoppers/LoginShopper.norm.php ... Who needs some paid retail therapy after the kids go back to school? #mysteryshopping #mysteryshoppingaustralia

06.01.2022 Ok, here's the thing...... We've been neglecting our socials lately and haven't been chatting with you all as much. For that, we're sorry! However..... Covid-19 is changing the way we do business. Companies are focused on their service, having clean restaurants and shops and they all want to give their customers the best experience.... We're so pleased to announce that almost all of our pre-Covid clients have relaunched their Mystery Shopping programs and we've just published hundreds of July jobs to board. The last few clients will return in August as more restrictions are lifted and business bounce back to normal. We're also experiencing an increase in enquiries and of course we need to recruit MORE Mystery Shoppers around the country. We've got some exciting things coming up and we'll share those with you as soon as we can. (Team catchups, a shiny new website and some new mystery shopping assignments just to name a few!) A big thank you to everyone who stays in our circle here on Facebook, we love having your support. Every like and comment means a lot to us! In the meantime, we'll do better at posting updates and sharing what we do, even when we're busy!

06.01.2022 It seems EVERYONE wants to measure their customer service this month! Today we released yet another wave of Mystery Shopping for November. We are so proud of our amazing clients for investing in their service. Mystery Shopping will help them improve their customer experience, recognise their team and grow their business. What's not to love? ... See more

06.01.2022 Poor Karens! Not all Karen's are asking to speak with the Manager or videoing themselves in Bunnings refusing to wear a face mask. Tag a Karen that you know to send her some love. The Karen stereotype has been around for years but it's exploding right now. We wrote about it a few weeks ago, because asking to speak to the manager isn't all that bad, but entitlement, excessive complaining and refusing to wear a mask are definitely not cool. Here's our article:... https://abovebenchmark.com.au/karens-daughter-doesnt-want-/ Here at Above Benchmark, we have 11 fabulous women on our team named Karen - we can't tag them because they are Mystery Shoppers and we don't want to give away their identity! Send your Karen some love.

06.01.2022 Is anyone else having the longest month ever? It feels like the 47th of July.

05.01.2022 What do you think? What have you seen? Are restaurants and cafes doing enough right now? Tell us what you've seen or what you'd like to see to help stop the spread. ... #COVID19 #hospitality

05.01.2022 Who wants to do some Mystery Shopping next month? You get paid to shop, to eat and to make phone calls We get to help our clients grow their business Our clients get valuable insights about their customer service... September Mystery Shops are on the board so log in and apply now. #mysteryshopping #customerservice

05.01.2022 Yesterday's announcement of a sudden lockdown in greater Brisbane prompted some panic buying at our supermarkets. Shelves were empty of the usual items people stockpile, our social media feeds were flooded with photos of empty shelves and every news program reported the chaos. However, this morning, our local Coles at Rochedale Village things were looking back to normal.... Their team has done a fantastic job of restocking the shelves overnight. No doubt this is the case all over Brisbane. A big thank you to everyone who worked tirelessly throughout the day to serve customers and into the night to restock the shelves. #brisbanelockdown #gratitude #retailworkers

05.01.2022 A few simple tips to make sure 2021 is a great year for your company! #strategy #systems #mysteryshopping

04.01.2022 Just when we thought we were fully booked for the year, we've managed to squeeze in one more new client! This client is another brand partner, which means they manufacture products that are sold in their retail partner stores. We'll help them to measure brand advocacy, learn what the sales teams are saying about their products versus their closest competitors and we'll be taking photos to show our client how their products are displayed. We'll be adding over 50 new my...stery shops this week - so stay tuned and watch your inbox for the release announcements. #mysteryshopping #newclient #fullybooked

03.01.2022 HAPPY AUSTRALIA DAY! Our office is closed today as we all enjoy a day off to celebrate our beautiful country. How are you spending the day?

02.01.2022 We LOVE to recognise and reward our Mystery Shoppers! While they all get paid for their reports and get money to spend at retailers and pharmacies, free meals at restaurants, free visits to the vet etc, we also choose one who stood out and award them the Mystery Shopper of the Month and they get a $20 bonus, just for being awesome. This month it was Lauren H from Vic who really stood out. Lauren submitted reports that required little to no editing and we really appreciated ...her excellent level of communication. She kept us up-to-date about the progress of her surveys and her professionalism was second to none. Thank you to Lauren and all of the Mystery Shoppers who helped us this month. We appreciate all your hard work and our clients love your observations and honesty. #mysteryshopping

02.01.2022 Here we go, Mystery Shoppers! Our clients need your help to measure and improve their customer service! Log in now and see what's available for August. ... #customerservice #mysteryshopping

01.01.2022 There are some apps or programs that we use every day and if they were suddenly gone, we'd be lost! What's one of your favourites that you wouldn't want to be without?

01.01.2022 They've been in the shops for weeks now! Have you already bought some or are you holding out for Easter?