Australian Communications and Media Authority | Professional service

Australian Communications and Media Authority

Phone: +61 1300 850 115

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25.01.2022 We are currently experiencing technical difficulties with our phone system. We hope to have this issue resolved as soon as possible. Please email our Customer Service Centre at [email protected] or leave a voicemail. We apologise for any inconvenience.

25.01.2022 If you have an account with a gambling website that’s not on the Australian register of licensed providers, you should withdraw your funds now. We will soon be requesting Australian ISPs to block access to more illegal gambling websites, including Gibson Casino Always Vegas... Viggoslots Malibu Club Casino Website blocking is one of a range of enforcement and disruption options the ACMA uses to protect Australians against illegal gambling. Check which services are legal in Australia at: https://www.acma.gov.au/check-if-gambling-operator-legal

24.01.2022 Phone scammers try to phish for your personal and financial information by impersonating government, businesses and even your friends. Dont give your personal information to unexpected callers who ask for your details, even if they claim to be from a reputable organisation. Just hang up on these calls. For more tips on avoiding phishing scams, subscribe and listen to ACCC Consumer Rights new Scams Awareness Week podcast, This is Not Your Life https://bit.ly/2XPzlur #ScamsWeek2020

24.01.2022 ACMA is reminding Australians to be wary of callers who ask you to give them remote access to your computer or internet. Never give anyone remote access to your computer and hang up immediately on these callers. Learn more at https://www.cyber.gov.au//view/threats/remote-access-scams

23.01.2022 Scams Awareness Week starts today. This year were encouraging you to Be yourself. Dont let a scammer be you. Find out more at: https://www.scamwatch.gov.au/news/scams-awareness-week-2020 #ScamsWeek2020 ACCC Consumer Rights

22.01.2022 Want to get your licensing notices sooner? Go paperless and switch to email. Let us know at [email protected]

22.01.2022 Need phone or internet help? ACCAN have created a free library of tips in Auslan, plain English and other languages. The tips offer Australians support for common telco issues, as well as advice on how to get help if things go wrong. To read more, visit: http://accan.org.au/talking-telco/other-formats

21.01.2022 If you have an account with a gambling website thats not on the Australian register of licensed providers, you should withdraw your funds now. We will soon be requesting Australian ISPs to block access to more illegal gambling websites, including Planet 7 Oz Ace Pokies... Nordicasino Reeltastic Spintropolis Enzo Casino Times Square Casino Royal Spinz Website blocking is one of a range of enforcement and disruption options the ACMA uses to protect Australians against illegal gambling. If you choose to gamble online, you should only use wagering services licensed by an Australian state or territory. You can check if a service is licensed on our register of licensed services: https://www.acma.gov.au/check-if-gambling-operator-legal

19.01.2022 Theres a lot more to captioning than people realise. Captioners need to simultaneously listen to audio whilst they caption dialogue from different speakers and various interjections and sound effects. During this year's International Week of the Deaf, go behind the scenes to see how pre-recorded and live captions are made for different programs #IWDeaf

19.01.2022 When you move to the NBN, telcos must follow strict rules to ensure you are not left without a working phone or internet service. If something goes wrong during the switchover and you are left without a service for more than three working days, your telco must supply you a replacement service (unless you agree otherwise) while they sort out the problem with your new service. As the NBN rollout nears completion, telcos must continue to support consumers by following service ...continuity rules. ACMA monitors and investigates telcos suspected of breaking these rules, so households and small businesses can make a better move to the NBN. We recently found TPG, Optus, Dodo and Telstra in breach of consumer protection rules after more than 1,500 of their customers were left without telco services while trying to migrate to the NBN. Find out more about what your telco must do at: https://www.acma.gov.au/stay-connected-when-moving-nbn See more

19.01.2022 Did you know that the ACMA established Australias first Radio Quiet Zone? Back in April 2005 a remote part of Western Australia was converted to become Australias first radio-quiet zone (RQZ). The area was chosen due to a combination of its remoteness and very low levels of radiofrequency use. The RQZ helps to maintain radio-quietness in the area to make it suitable for new national and international radio astronomy projects, like the Square Kilometre Array. Learn more here: https://www.acma.gov.au//rali-ms32-mid-west-radio-quiet-zo #ScienceWeek #Spectrum #RadioQuietZone

19.01.2022 ACMA is reminding Australians to watch out for scam callers who impersonate government agencies and businesses. These callers often ask you for remote access to your computer. Hang up on these calls immediately and never give a stranger access to your devices. Learn more at: https://www.cyber.gov.au//phone-scams-impersonating-austra Stay Smart Online

19.01.2022 Stay up to date on the latest ACMA #telco newssign up to our Telco Matters newsletter https://www.acma.gov.au/subscribe-our-newsletters

18.01.2022 SCAM ALERT! Beware of fake text messages claiming to be from Australia Post. The scam message claims you have a parcel delivery update, then prompts you to click on a link to verify the address. The message may appear to come from a mobile phone number. Australia Post will never email or text message you to ask for personal or financial information, or to make a payment. Find out more about this scam at https://auspost.com.au//online-security-scams-/scam-alerts If you are in doubt about a text message, phone call or email, report it to Scamwatch at https://www.scamwatch.gov.au/

16.01.2022 Scammers use fake numbers so you cant tell whos calling or texting. If you dont know whos calling your phone, dont answer. Let the call go to voicemail if youre unsure who it is. Be alert if the caller: claims to be from your phone or bank company asks for your personal information wants to control or access your computer.... Find out more on how to protect yourself from phone scams at: acma.gov.au/scams See more

16.01.2022 Do you work in film, TV or radio? ACMA has set aside a series of fictitious phone numbers that can be used without registering or submitting an application. These include mobile numbers, geographic regions, premium rates and 1800/1300 numbers. Check them out for your next project: https://www.acma.gov.au/choose-your-phone-number

15.01.2022 This Scams Awareness Week, were reminding Australians to be wary of text messages that ask you to transfer money or click on links. If someone asks you for money or offers you money in a text, its a scam. Be wary of text messages that: look like theyre from a safe organisation tell you to urgently click a link or call a phone number to check your details ask for your personal information... have dodgy spelling, strange links and names Find out how to protect yourself from phone scams at www.acma.gov.au/scams #ScamsWeek2020 See more

14.01.2022 Scammers are continuing to impersonate staff from the Australian Department of Home Affairs. An automated voice tells that caller that a warrant is our for your arrest. This is a scam! Hang up and report the scam to ACCC Scamwatch at www.scamwatch.gov.au

13.01.2022 Remote access scams involve scammers calling you and pretending to be from a large telecommunications or IT business. These scammers try to convince you that there is a problem with your computer or internet, and then request access to your computer. Be alert to these calls. Never give anyone remote access to your computer and hang up immediately on these callers. To learn more about avoiding remote access scams, listen to the latest podcast from ACCC Consumer Rights https://bit.ly/3fLlT0Q

13.01.2022 Do you think youve been scammed? Get help immediately. Tell your bank and phone company and report scams to Scamwatch at www.scamwatch.gov.au Find out how to protect yourself from phone scams at acma.gov.au/scams

12.01.2022 ARPANSA is consulting on an updated safety standard for radio waves. The standard sets limits for exposure to all types of radio waves, including for radio, television and mobile telecommunications, as well as consumer products such as microwaves or wi-fi networks. The updated standard will position Australia as one of the first jurisdictions to align standards with new guidelines from the International Commission on Non-ionizing Radiation Protection (ICNIRP) and the World He...alth Organization (WHO). Read more below to have your say on the updated standard. The ACMAs role is to make sure people, equipment and devices comply with safe EME limits, consistent with the limits set by ARPANSA. You can find out more about the ACMAs role here: https://www.acma.gov.au/eme-5g-and-you

12.01.2022 Have your say: Radio listeners in Taree and the Hannam Vale area may soon have improved radio reception, signal quality and broadcast coverage on station 2RE. Under a new proposal, 2RE will move from an AM frequency to FM quality. The move will deliver better sound quality for listeners in regional areas and be more cost efficient for station operators. For more information, read more at https://www.acma.gov.au//proposal-vary-taree-licence-area-

11.01.2022 Internet slowing you down? The cabling in your home or office may be slowing down your NBN connection. The quality and setup of your cabling can affect your broadband connection. Sometimes cabling is not properly configured, causing signal problems, or it might be damaged or worn out. A registered cabler can help you check if your cabling is up to scratch to help speed up your connection. To find a registered cabler, visit https://www.acma.gov.au/find-registered-cabler

11.01.2022 Scammers are cunning. If someone asks you for money or offers you money in a text, its a scam. Be wary of text messages that: look like theyre from a safe organisation tell you to urgently click a link or call a phone number to check your details ask for your personal information... have dodgy spelling, strange links and names Find out how to protect yourself from phone scams at acma.gov.au/scams See more

10.01.2022 Scammers are devious. The steal and use your personal information. Look out for: unknown calls or texts asking for passwords or sensitive information callers who know information about you unexpected calls or texts from your bank or phone company... callers who ask to take control of your computer If you think youve been scammed, contact your bank and phone company immediately. Find out how to protect yourself from phone scams at acma.gov.au/scams See more

10.01.2022 Financial services providers are on notice, after an ACMA report found the sector is the subject of more complaints about illegal spam and telemarketing than any other industry. Fighting illegal financial services spam and telemarketing is an ACMA priority for 2020-21. ACMA is also working with other regulators to target businesses who breach spam and telemarketing rules. Businesses cannot send commerical SMS or emails, or call numbers on the Do Not Call Register, without co...nsent. Businesses need to understand that consumers can withdraw their consent, and the requests must be honoured. For e-marketing, businesses must provide consumers an unsubscribe option that: presents unsubscribe instructions clearly honours a request to unsubscribe within 5 working days does not require the payment of a fee does not cost more than the usual amount for using the address (such as a standard text charge) is functional for at least 30 days after the message is sent If you get a call that you think breaks the rules, you can report it. Make a complaint at www.donotcall.gov.au or call 1300 792 958. To make a complaint about spam visit the ACMA website: https://www.acma.gov.au/stop-getting-spam

09.01.2022 SCAM ALERT Were seeing a growing number of people making large payments for fake tax debts. Dont get caught! These phone calls will tell you that you owe ...money and need to pay it straight away or youll be arrested. The scammer will try to keep you on the line until you pay, often by unusual methods such as bitcoin, pre-paid credit cards or gift cards. If you get a call like this, hang up and dont provide any info. Well never: threaten you with immediate arrest send unsolicited pre-recorded messages to your phone keep you on the line until a payment is made request payment of debts via bitcoin, gift cards or other vouchers. Warn your family and friends to stay alert and visit our scams page to learn more: www.ato.gov.au//online-services/i/verify-or-report-a-scam/

09.01.2022 Scammers target everyone. If you’ve been scammed, don’t be embarrassedget help immediately. Tell your bank and phone company Report the scam to Scamwatch at www.scamwatch.gov.au Contact IDCARE (a free service for people who have had their identity stolen) Tell people you know so they can give you support ... Find out how to protect yourself from phone scams at acma.gov.au/scams See more

09.01.2022 Offshore gambling: Even if you win, you might lose. We regularly receive complaints about illegal gambling services. Things like: not being able to access funds accounts closing after you win only being given a small portion of winnings... Find out more about illegal gambling services and how to report them: https://www.acma.gov.au/protect-yourself-illegal-gambling-o

09.01.2022 Scammers are devious. They steal and use your personal information. Look out for: unknown calls or texts asking for passwords or sensitive information callers who know information about you unexpected calls or texts from your bank or phone company callers who ask to take control of your computer... If you think you’ve been scammed, contact your bank and phone company immediately. Find out how to protect yourself from phone scams at acma.gov.au/scams [Audio: background music and sound effects, no voiceover]

08.01.2022 Buying a new wireless gadget, toy or device from overseas? Not all devices are legal in Australia! Remember to research the rules, suss out the seller and question the cost. Check out these tips to help you think before you buy.

07.01.2022 Want the latest updates on ACMA research, trends and analysis? Sign up to our researchacma newsletter https://www.acma.gov.au/subscribe-our-newsletters #research

07.01.2022 Does someone you dont know have your personal details? Dont let a scammer be you. Be alert and look out for callers who ask for sensitive info, want to take control of your computer or know information about you. For more information on phone scams, visit www.acma.gov.au/scams #ScamsWeek2020

07.01.2022 Do you work in film, TV or radio? ACMA has set aside fictitious phone numbers you can use for the work you broadcast or publish. These include mobile numbers, geographic regions, premium rates and 1800/1300 numbers. https://www.acma.gov.au/choose-your-phone-number

07.01.2022 Internet slowing you down? There are several in home factors that may be affecting your performance on the NBN. Optimising your wi-fi can help get your internet up to speed. There are several different wi-fi types. Choosing the correct type, router configuration and frequency for your home can help by reducing congestion or reaching across larger homes. These factors are important considerations when choosing the correct wi-fi router for your setup. Also the positioning of your router is important to make sure it can reach all rooms of your house and as nearby appliances can interfere with the signal. For more information and helpful tips, please visit https://www.acma.gov.au/

06.01.2022 Complaints about email and SMS spam have more than doubled compared to the same time last year, new figures show. ACMA’s latest ‘Action on spam and telemarketing quarterly report’ also shows a 14% increase in complaints about telemarketing. Businesses cannot send commercial SMS or emails, or call numbers on the Do Not Call Register, without consent. Businesses need to understand that consumers can withdraw their consent, and the requests must be honoured. If you get a cal...l that you think breaks the rules, you can report it. Make a complaint at www.donotcall.gov.au or call 1300 792 958. To make a complaint about spam visit the ACMA website: https://www.acma.gov.au/stop-getting-spam See more

06.01.2022 We are currently recruiting for a range of roles in our Canberra, Sydney and Melbourne offices. Opportunities include Research and Analysis Manager (EL 2), Data Analytics and Reporting Specialist (EL 1), Trainee Technical Field Officer (APS 3) and Senior Lawyer (EL 1). Download a candidate pack and apply at: https://www.acma.gov.au/careers

06.01.2022 Offshore gambling: dont bet on it. If you choose to gamble online, you should only use wagering services licensed by an Australian state or territory. These services are allowed to operate in Australia and are regulated under Australian laws, so youre covered by a range of consumer protections. You can check if a service is licensed on our register of licensed services: https://www.acma.gov.au/protect-yourself-illegal-gambling-o

06.01.2022 Stay informed about the ACMA's activitiessubscribe to our monthly Engage newsletter https://www.acma.gov.au/subscribe-our-newsletters

05.01.2022 Scammers are sneaky. If something sounds too good to be true, it probably is. Scammers often ask for personal information or money. They use phone calls or texts and pretend to be from someone you trust, such as your phone company or bank. If you think its a scam dont click on links and dont send money!... Find out how to protect yourself from phone scams at www.acma.gov.au/scams [Audio: background music and sound effects, no voiceover]

05.01.2022 Be wary of callers claiming to be from the Australian Department of Home Affairs. These scammers may threaten you with arrest, say you are being investigated for criminal activities or claim that your identity has been stolen.

04.01.2022 eSafety is aware of distressing reports about a suicide video circulating on social media. Weve contacted the social media platforms and are working together t...o monitor the situation. Please follow our advice below. * If you see this video online report it to the social media platform its on, or to eSafety at www.esafety.gov.au/report/illegal-harmful-content. * We encourage parents, carers and educators to avoid raising the issue of the video directly with young people who may not have heard or been exposed to it. Instead, we encourage proactive conversations with children about distressing content they may come across online, letting them know they can come to you or another trusted adult if they feel upset or uncomfortable by it. * Monitor young people who are more vulnerable and at-risk. If a young person is presenting with signs of distress, schools should follow their own procedures for managing and supporting students at risk. * If a life is in danger call Triple Zero (000) right now. * Anyone who may be at risk or experiencing emotional distress, including worried family and friends, to contact one of the following services: Kids Helpline Official 1800 55 1800. https://kidshelpline.com.au/ Suicide Call Back Service 1300 659 467. https://www.suicidecallbackservice.org.au/ headspace 1800 650 890. https://headspace.org.au/ Lifeline 13 11 14. https://www.lifeline.org.au/ Beyond Blue 1300 22 4636. https://www.beyondblue.org.au/

03.01.2022 Do you love digital radio? Fans on the Gold Coast may soon see new services rolled out while those in the greater Brisbane area will experience wider coverage. ACMA is consulting with local residents and industry on a digital radio channel plan for the Gold Coast and changes to digital radio services in the Brisbane area. Read more and have your say at https://www.acma.gov.au//proposed-digital-radio-channel-pl

02.01.2022 ACTION ON SPAM: Have you ever been frustrated with how difficult it is to unsubscribe from unwanted emails? The ACMA has taken its latest step in the fight against spam by giving Kogan Australia a $310,800 infringement notice for breaching Australian spam laws. Kogan also entered into a court-enforceable undertaking. An ACMA investigation found Kogan sent more than 42 million marketing emails to consumers from which they could not easily unsubscribe. Instead, Kogan required... consumers to take the additional steps of setting a password and logging into a Kogan account. For info on how you can cut down on unwanted communications or make a complaint about spam, visit the ACMA website: https://www.acma.gov.au/stop-getting-spam

01.01.2022 SCAM ALERT! ACMA is receiving reports of scammers impersonating staff from the Department of Home Affairs. These scammers may: threaten you with arrest say you are being investigated for criminal activities claim your identity has been stolen. ... They are trying to get your personal details or money. If you receive such a call, do not share any personal information and hang up immediately. Government agencies will not threaten you or ask for immediate payments over the phone. Find out more about government impersonation scams at scamwatch.gov.au//government-impersonation-scams-on-the-ri and threat scams at scamwatch.gov.au//threats-/threats-to-life-arrest-or-other

01.01.2022 Have your say: Radio listeners in Grafton may soon have improved radio reception, signal quality and broadcast coverage on commercial station 2GF. Under a new proposal, 2GF will move from an AM to FM frequency. The move will deliver better sound quality for listeners and be most cost efficient for station operators. Read more at https://www.acma.gov.au//proposal-vary-grafton-licence-are