Activ8me Customer Care in Preston, Victoria, Australia | Telecommunications company

Activ8me Customer Care

Locality: Preston, Victoria, Australia

Phone: +61 132288

Address: 13A Albert St Level 2 3072 Preston, VIC, Australia

Website: http://www.activ8me.net.au/

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• Telecommunications company
• Internet service provider

24.01.2022 Article explaining the meaning of the coloured rings on a Sky Muster NTD connection box

20.01.2022 We hope you all have a very Happy Holidays, a Merry Christmas and wonderful New Year! If you need to reach us, here's our opening hours over the coming public holiday period.

19.01.2022 Reminder that the Nbn Co COVID-19 Bonus Data scheme has been Extended until at least July. Every new and existing Activ8me Sky Muster service has a further 15GB... Peak data per week, automatically allocated as 2.14GB per day, on top of their monthly data allowance. That's 10GB from the NBN and 5GB from Activ8me! See our plans here: https://bit.ly/2WqbbXa See more

18.01.2022 Activ8me has been informed by the NBN of an outage that is currently impacting Sky Muster services (NTD's showing a White Status ring). NBN is currently working on restoring the impacted services and will hopefully have this resolved shortly, thanks for your patience. UPDATE - NBN have advised that the current ETA for resolving the outage is 1:00pm, so finger's crossed very soon!

17.01.2022 Unfortunately, the NBN are currently experiencing technical issues impacting Sky Muster satellite services affecting multiple geographic areas. NBN have classified this as a high priority issue and are working to rectify the issue, however there is no advised ETA for full restoration. We will continue to provide updates as we receive them from NBN Co’s technical team. Read more in the article below:

16.01.2022 Sky Muster Users: Your Free Bonus School Holiday Data is Coming Early

16.01.2022 We are currently experiencing a Network wide outage, which has unfortunately affected our Call Centre also. We apologise for any inconvenience caused. Our technicians are working to rectify the issue and we will have an update shortly.

15.01.2022 Hi everyone! We are currently experiencing some technical difficulties with one of our own internal servers, which unfortunately prevents us from answering your phone calls to us. UPDATE: Our call centre and website are now operational again; we apologise for the inconvenience during this time and thank you for your patience and understanding. If you experience any further issues with access, please PM Activ8me Customer Care or call us on 132288.

15.01.2022 Read up on Activ8me's newly announced nbn Sky Muster Plus Plans, perfect for working-from-home and home-schooling. Cloud storage like Dropbox and OneDrive, Meeting apps like Zoom as well as social media platforms like Instagram and IGlive Official are all unmetered!

15.01.2022 We're happy to announce Easter School Holiday Bonus Data begins on Monday! Every Activ8me Sky Muster service receives 5GB bonus Peak data each week, for the next 3 weeks! You can find the full dates for this and future 2021 School Holidays Bonus Data giveaways in this blog post

14.01.2022 ...make sure to try out PlayOn Cloud completely free for 3 months, save your Peak data on nbn Sky Muster and use up your Off Peak for streaming like Netflix and YouTube

10.01.2022 Activ8me is currently experiencing an unplanned outage impacting NBN Customers connecting to Activ8me's Melbourne Datacentre. This includes customers connecting to the NBN Network in VIC, SA, TAS. Activ8me’s corporate network including our customer care centre is also impacted by this outage. Activ8me engineers are investigating the issue which appears to relate to the interconnect between Activ8me's Melbourne and Sydney Datacentres.... Activ8me apologises for this unexpected outage. While no ETA is available at the moment, Activ8me engineers are working on restoring services as fast as possible. Thank you for your patience, it's sincerely appreciated!

08.01.2022 Technicians have confirmed that all services have now been restored, apologies again for any inconvenience!

08.01.2022 A great graphic Activ8me added showing the importance of changing Netflix video quality... on the default setting, even on satellite, you'll be getting a mix of HD and 4K...!

08.01.2022 We'll be open to assist with your Support queries right across this Easter Public Holiday weekend...

07.01.2022 We're experiencing some technical difficulties with our call centre operations at the moment, unfortunately we're unable to take any calls. We apologise for the inconvenience and hope to have the situation rectified very shortly... UPDATE@1830: We're back online now! :) Our consultants have tried to reach out to those who's calls we may have missed... from home, socially distancing of course. If you're still in need of assistance please PM us and we'll arrange a time to contact you back that suits either tonight before close or from 8AM AEST tomorrow morning. Thank you for your patience this afternoon!

06.01.2022 Unfortunately, Opticomm have confirmed an issue on their network affecting all Victorian services. Engineers are working to resolve it ASAP as their top priority and will hopefully have services back online shortly. Thanks for your patience.

04.01.2022 Don't forget Sky Muster customers with Activ8me to sign up and get your 3 months of 21 free recordings on PlayOn Cloud through PlayOn.TV Australia

04.01.2022 Activ8me Email Systems are currently down. This prevents all customers who use @activ8.net.au emails from sending or receiving emails. UPDATE 19/12: We have successfully got the Email server back online. A backlog of Emails is in progress. Apologies for the inconvenience caused.... We apologise for the inconvenience caused and will add updates, as they come in, to our Outages Page linked below https://www.activ8me.net.au/support/mass-disruption-outages/

02.01.2022 We hope everyone has a very Happy Easter! If you need to reach us via phone or over FB Messenger over the public holidays, here's our opening hours.

01.01.2022 Hi Everyone, It has come to our attention a scam email has been sent to some of our customers. The email in question states that a payment was declined, and to update your payment information. Please note this email was not sent out by us, and can best be deleted immediately.... We are investigating the source and appreciate those who have forwarded the email to us, and those who called in to report the email. When it comes to spam/scam emails, looking at the senders address is usually a good indication to find-out it it’s authentic. This also applies to the links the scammer has placed in the email, which can be seen by hovering your mouse over the link (do not click!) in most email applications. We can definitely understand it’s frustrating receiving such emails, and hope above information can help identify spam/scam emails in the future. Don’t hesitate to use your members area to check your invoices and payment information, which can be done via the following link: https://www.activ8me.net.au/members Thank you for your time!

01.01.2022 Keep yourself safe online with these simple tips for creating secure passwords!