Allfix Electrical in Wodonga, Victoria | Shopping & retail

Allfix Electrical

Locality: Wodonga, Victoria

Phone: +61 2 6056 2944

Address: 166 Lawrence St. 3690 Wodonga, VIC, Australia

Website: https://allfixelectrical.com.au/

Likes: 312

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• Shopping & retail
• Appliance repair service
• Contractor

23.01.2022 So today our eBay positive feedback ticked over to 60,000. Pity this comes at a time when we are close to ending our relationship with eBay after being with the...m for over 18-1/2 years, due to their constant interference in our business model and their poor policies regarding scammers, managed payments & seller support. We will, however, still have our own website and will be servicing & supporting our valuable customers both Australia wide & international to the best of our ability. Despite the perception of many of our customers as to the size of our organisation, we remain a family business with one part time employee. We do all our own web development and administration work and most of our own marketing. 2020 has been a trying time with far more than usual dissatisfied customers mainly due to supply & delivery times, most of which have been beyond our control. While we do our best to provide the best possible service, we make no apologies for blocking some unreasonable customers from doing business with us in future due to abuse & complaints that are beyond our control. If you are happy with our service, however, then please take the time to leave a favourable FaceBook or Google review. Allfix website: https://allfixelectrical.com.au https://www.facebook.com/Allfix.Electrical.Repairs/reviews/ https://tinyurl.com/allfixelectricalgooglereview

19.01.2022 Aus Post workers need this assurance for their livelyhood. We need this assurance for our business to continue to offer our range of appliance parts and accessories Australia wide for our livelyhood.

18.01.2022 It might seem obvious and the comments would indicate that too but you would be surprised how many service calls we do in a year simply to clear out lint, obstructions and other muck from the filter. Some top loaders have one at the back too.

15.01.2022 Today was stressful day. First thing in the morning before even returning from posting in Albury we suffered a power outage. It was evident that it covered the whole of Wodonga and apparently was much more widespread. With most of our phones on the NBN, that wiped out half our phone system, not to mention the entire computer network other than one laptop & a Telstra dongle.... While using the laptop to mark off postage tracking for the past few days postings and unable to answer emails, look up order details or invoice today's orders the power suddenly came back on 3 hrs after it had failed. When the computers booted up it was obvious that we still had no internet or even a network. It turned out the power outage fried our router power supply. When that was replaced it turned out that the router also had been corrupted. We tried resetting it up from scratch but it became obvious that it too was damaged. When that was replaced we then discovered the VLAN modem was also corrupted and all settings had been lost. By the time that was re-setup from backups and the network reconfigured it was 3:00pm and the first thing was the 150+ emails downloaded that had been received since 8:00am. All during the day we had the numerous inquiries such as "does this gidget suit my blah blah model?", "what is the status of my order?", "when will I receive my order?", "did you get my email?", etc, none of which could be answered while our systems were down. I apologise to everone who called that we were unable to help at the time and promise I will get back to you ASAP. We normally send out 350-400 parcels per week as well as some workshop repairs and some in home service calls for appliances. We get anything up to 400 emails per day, 7 days a week. We are not a large company. Just myself doing ordering, invoicing, repairing, email enquiries, telephone enquiries, website maintainance & development, posting and my wife Cathy doing manual tracking uploads, warehouse management, incoming stock processing & packing, assisting with telephone enquiries and over the counter customers and one part time staff member who helps with packing on busy days! Thankfully we are back up and running and will catch up with orders & enquiries over the next 2-3 days. It is sad that a large company like Fisher & Paykel is still not up to speed with order processing more than 3 months after their computer system went down in their spare parts department and we apologise to anyone who has a Fisher & Paykel order that has been delayed but rest assured they are being processed as soon as F&P stock is received or refunded if that is your preference. RIP my trusty MikroTik router . You have served me well.

05.01.2022 Just received several abusive emails and an abusive messenger message from a customer disappointed that they had not yet received their express post order which was ordered on 8th Jan claiming that we had not delivered on our promises. Despite the fact that the item was posted on the same day that it was purchased, by express post as requested, and despite the fact that we have clear policies regarding express post expectations published here:- https://allfixelectrical.com.au.../pages/store-policies#4A and the fact that the customer had agreed to our store policies at the time of checkout by clicking on a box stating that they had read and agreed to our policies, it appears that they expected it to arrive the very next day after purchasing. We post from 2640 postcode. They are in QLD 4500. It is in the country, near Brisbane and outside the overnight area from us. We publish policies so that we can inform buyers as accurately as possible what to expect. We are only too happy to deal with customers who are reasonable and who accept our published conditions of sale. We do NOT tolerate abuse from people who have not bothered to read our store policies then complain about something that is covered in detail in those polices. The customer in question has been permanently blocked from purchasing from our store. We are always willing to be as helpful as possible regarding customer enquiries but abuse, impatience and intolerance is not tolerated whatsoever.

02.01.2022 Any items required to be ordered from Fisher and Paykel are taking up to 8 days for them to even get around to processing at the moment and are taking up to 11 days to arrive. https://www.facebook.com/FisherPaykelAU/?brand_redir=320539638104283

02.01.2022 Just a reminder to people trying to call today, 9th March. It is the Labour day public holiday in Victoria so we are closed until 9:00am 10th March. We can be contacted anytime by email at [email protected] or by FaceBook Messenger.

01.01.2022 Merry Christmas to all our friends & customers. Over the Xmas / New year period our online stores will operate as normal for orders. Between Xmas & New Year, however, our shop in Lawrence St will be closed and the phones will not be answered.