ANU Information Technology Services | College & University

ANU Information Technology Services

Phone: +61 2 6125 4321

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24.01.2022 Come on down to the Tech Lounge until 3pm for free subway, giveaways, and a live DJ! Play with the laptops, surface tablets, and desktops. Chill and enjoy! Arndt Building #25A, College of Business and Economics. See you there!

24.01.2022 ITS Security Advisory - Malware alert The University has been aware of an ongoing IT Security threat regarding emails containing malicious software being sent to ANU users. If you receive an email with an attachment named 'Info_invoice.zip' or similar, it is important that you do not open it but instead submit it as an attachment to [email protected].... If you believe you have opened the attachment please IMMEDIATELY disconnect your computer from the internet (by removing your network cable or turning off wifi, then shutdown your computer and contact the ITS Service Desk on 6125 4321. Any further updates regarding this alert can be found at https://itservices.anu.edu.au/system-status/known-issues/

22.01.2022 The New Information Commons (IC) ANU is currently upgrading to Windows 8.1, Office 2013, and OS 10.9 for Mac. Within the ICincluding libraries and residencesall computers will be refreshed or replaced with a new machine. Not familiar with Windows 8.1? Visit the IT Services website to access guides and more information itservices.anu.edu.au/computers/windows-8-1

22.01.2022 Happy O-Week! Come along to the IT Services information session to find out all you need to know about IT at ANU! The session will be held in Manning Clark Theatre 1 at 9:30am. See you there! http://students.anu.edu.au/events/orientation/details.php

18.01.2022 Info Commons printing services were restored to normal functionality at 4pm today. The service will be monitored closely for the next 24 hours to ensure it continues to function correctly. Thank you for your patience during this outage. For more info, visit http://quicklink.anu.edu.au/ffgl

15.01.2022 New students commencing in Semester 2 may find that their print quota is not correctly allocated. We are working to resolve this problem. In the meantime, printing quota can be manually corrected by logging a request with the ANU IT Service Desk, available at http://itservicedesk.anu.edu.au

14.01.2022 There is an ANU wide network outage currently affecting a number of services, including lecture recordings. ITS encourages students to attend lectures today as they will be unable to record. We will provide further information when service is restored. We appreciate your patience.

13.01.2022 Campus wide image failure of Windows Information Commons machines Incident start time: Sunday the 22nd February 2015 Reason for outage: The reason for the outage is currently being investigated, further information will be provided as it becomes available.... Who/What is affected: All information commons Windows 8.1 computers are currently affected. End user impact: Information commons Windows 8.1 computers will be unavailable for staff and student use until the issue can be diagnosed and a fix for the issue has been created. Apple computers are currently unaffected by this issue. For further information on this outage please visit https://itservices.anu.edu.au/system-status/.

11.01.2022 The IT Pop Up Kiosk in Chifley Library starts Monday 9 February! Answering your IT questions! * Are you a new student? * Have you activated your student card with the ANU print system? * Do you need help setting up your ANU email account?... * Do you want to learn how to connect to the wireless network? Come to the IT Pop UP Kiosk in Chifley Library to receive one-to-one service and find out what you need to do to get started and how we can support you. 10am-2pm, Monday 9th to Friday 13th February Visit http://itservices.anu.edu.au/ for more information on IT Services at ANU.

08.01.2022 ANU delivers the world’s first Hindi-English MOOC: The Australian National University is offering the world’s first Massive Open Online Course delivered in Hindi and English. 'Engaging India' will take you on a 10-week journey through one of the globe's most complex and dynamic countries. It's free, open to anyone and starts on 29 April! Find out more and register at http://bit.ly/EngagingIndia

05.01.2022 There has been a change to the IT Service Desk tool which will impact all users. From Thursday 3rd April 2014, all references to 'full name' will now be replaced by 'display name'. For most people, this means your middle name will no longer be displayed.

04.01.2022 Come along to the Microsoft Tech Lounge event tomorrow, featuring a live DJ, free subway, and Microsoft demonstrations and free giveaways! From 12 noon tomorrow, at the Tech Lounge inside Arndt Building 25a, ground floor. See you there!

02.01.2022 ITS Security Advisory - CryptoWall Ransomware Over the past month the University has suffered several incidents involving a particularly virulent ransomeware known as CryptoWall. When this virus infects a system it immediately encrypts the user's data as well as the data on any network shared drives that user has access to. Once the data has been encrypted, the virus prompts the user with a message demanding that a ransom be paid. The current target of the malicious emails ap...pears to be service areas within the University that accept general enquiries, placing these areas at the greatest risk. For more information on Cryptowall and what you can do to help protect the data on your personal devices, please visit http://itservices.anu.edu.au/system-status/known-issues/