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25.01.2022 At first glance, the new ISO 9001-2015 quality management standard appears complicated. The sections of the standard have changed seemingly causing a whole change in procedures for companies. However, nothing has really changed in the way companies operate. What is new is the need for strategic planning and assessing risks. Something that companies should always have been doing. While many small companies do exercise some planning, it is usually uncoordinated and probably not... documented. Now, in addition to the existing company practices, we are required to consider risks that are involved in the company's operations. It's important to understand that these are the risks that we are aware of and not some unlikely events. Many small businesses assess risks inadvertently or automatically when dealing with tenders, quotes, procurement, subcontract services, incoming goods or services and, of course, mistakes and errors. However, these may not be properly controlled and are treated haphazardly thus leading to further mistakes. The new standard asks for attention to better control of these issues and that they are reviewed from time to time.. Know what are the principal issues facing the company. What are its strengths, weaknesses, opportunities and threats to its very existence. What are the process risks and how are they assessed and later reviewed. Above all, make sure an external observer is able to verify this activity.

23.01.2022 One has to learn to "reel with the blows". While Governments and major organisations demand ridiculous certification requirements for very small businesses, it's necessary to find a way to help these businesses cope with these demands. One way is to provided information to help businesses develop their own systems themselves and another way would be to see if there are other certification alternatives out there. Many small businesses are reeling from the thought of implementi...ng a quality management system but it's much easier for small businesses. They just need to be shown how. Interested? Then start by looking at the frequently asked questions at www.bizfit.com.au

21.01.2022 While quality assurance, more recently titled quality management, provides management with key controls for any business, it also helps in managing occupational health & safety (OH&S) and environmental (EM) controls for any business. That's because many of the segments of ISO 9001 also apply to OH&S and EM. System structure, amendments, control of documents and records, planning, management commitment, responsibility and authority, communications, contract review, purchasing,... identification & traceability, measuring equipment, customer property, control of nonconformances, customer feedback, internal audits, corrective and preventive action are all applicable to all three standards. Naturally, there are elements of both OH&S and EM which are specifically required for the management of those activities. We, therefore see that procedures for all three standards can be contained in one document. Since that document encompasses more than just quality management, I call it a management system rather than a quality system. My next post will look at the value of a management system complaint with these standards.

15.01.2022 While quality management systems are becoming a requirement for businesses to be identified in the marketplace, these systems must now incorporate occupational health and safety management as well as environmental management. While small businesses tend to avoid any real commitment to these additional requirements, they need to understand the serious consequences if there is no system in place when any accident occurs. I often find very simple issues overlooked such as not talking to staff about emergencies, assembly points, fire extinguisher locations. It's all common sense but then it seems common sense is not that common.

11.01.2022 In the late 1970s and 80s, major multinational companies set up business in Australia to get a crack at the Asia marketplace. Many Australian businesses sought to attract work from these companies but found that they did not have the required internationally recognised management systems in place. The Queensland Government of the time recognised this problem and kicked started quality assurance by requiring businesses to have such a system in place in order to attract State ...Government work. It worked but, unfortunately successive State Governments quashed the requirement and Queensland lost its unique status in Australia. The requirement never went away, however, and major companies and the Federal Government still sought the requirement particularly in the construction industry. This was OK for large businesses but not for small businesses who wanted to attract Government work. So the State Government set up a registration program to return to the requirements of the 1980s. It worked and many businesses benefited not only from the ability to attract Government work but also in establishing improvements that are inherent in a quality assurance system. Now "they've" done it again but this time they culled even their specialist Auditors. Small businesses now need to acquire very expensive certification in many cases in order to attract the same work. Of course, Departments will tend to use quality assurance as a selection factor in tenders because they don't have any appropriate auditing skills. Hopefully, businesses may still gain improvements if such systems are implemented properly. Unfortunately, local Governments are doing the same but also seem hell bent on regurgitating old specifications with the wrong standards and even old alternatives being quoted. In one case a three person construction businesses had to obtain certification just to be allowed to carry out renovations on a project they constructed in the first place. When will common sense prevail? Maybe the State Government's aim is to give the work to the majors and let them sort out who will get the work. At least, one of the certification organisations seems to be adjusting its fees to make the requirement more palatable while another is hell bent on being fastidious in its auditing critique. My recommendation always is to get more than one quote and check out what other businesses think of any of these organisations.

10.01.2022 My first post tried to identify the problems being faced by small business with an ever increasing demand for certification if businesses want to attract larger jobs. I'm a little perturbed by the demands for certification, especially when the people demanding it have no idea what quality assurance or quality management. Further, many of the consultants, who write posts or blogs, tend to always tend to discuss management issues at a higher level than most small businesses can... grasp. There seems to be an air of 'one upmanship' as each expresses their opinions. This overlooks a need to assist very small businesses to "walk before they can run." That's the end of my 'beefs' so now I'll settle down to providing more newsy posts.

04.01.2022 Well, we're in to 2018 and most certification organisations will have closed the doors on the old ISO 9001-2008 standard. Not surprising when the ISO will stop recognising the old standard in September this year. Occupational Health & Safety and Environmental Management have also fallen into line with the 9001 upgrade. This is not surprising since they both lean heavily on the management practices of quality management. As I said previously, there should be no panic with regard to the way the business is running but there is a need to consider some basic strategic management issues such as SWOT analysis, key performance criteria, risk within the management activities and consideration of issues affecting the progress of a business in the marketplace.. More information in my next post