Auscontact Association in Sydney, Australia | Business service

Auscontact Association

Locality: Sydney, Australia

Phone: +61 1800 025 727

Address: Suite 301, 55 Chandos St, St Leonards 2065 Sydney, NSW, Australia

Website: http://www.auscontact.com.au/

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• Business service
• Non-governmental organisation (NGO)

22.01.2022 We're pleased to present the third and final instalment of the three part Remote Working Masterclass Series: Recruitment and Training! http://ow.ly/ugC450BweTM Join the panel of experienced professionals as they discuss the key considerations for recruiting, onboarding and training: Candidate sourcing Candidate testing/interviews... Key considerations around work contract terms, OH&S obligations, equipment, etc. Induction Training, Soft Skills, Product & Systems Knowledge, Assessment, etc. See more

22.01.2022 We are pleased to officially announce that our new research partner is COPC Inc. They will be conducting Australian specific research into a range of topics including: Customer Channel Preference Resolution by Channel... Self-Service Technology Usage CX Technology Customer Satisfaction & Net Promoter Score Stay tuned for the highlights later this year!

21.01.2022 Join us and National Silver Sponsor Automation Anywhere on this webinar as we discuss how to deliver a better experience for corporate customers, their customers, and your employees automating manual tasks to accelerate and enhance customer support and much more! http://ow.ly/UzQY50Cnt3T #webinar #AARI #RPA

21.01.2022 Registrations are now open for the 2020 Virtual Conference! http://ow.ly/YBgV50BDVE4 Complimentary to Members Non Members $300 for both days Full agenda released soon - another session preview here: http://ow.ly/gUc850BDVEH

20.01.2022 In this highly interactive and hands-on workshop, Athena Consulting will take you through the four stages of strategic planning to set you up for success in 2021. Using tried and tested templates and frameworks, you will leave the workshop with a ready-to-present strategic plan for the year ahead. Register now for this four session series!... #strategy

19.01.2022 Don't miss the opportunity to join us, National Silver Sponsor RingCentral and 2B Connected Limited CEO Grant Walker next week! On this webinar, take away 8 key contact centre future learnings and understand how businesses can use these insights to thrive in a post COVID-19 world! #webinar #postcovid19 #nz #ringcentral #2bconnected

19.01.2022 Join us and National Silver Sponsor, #Panviva as we are joined by a panel of industry experts to discuss how to not only survive, but THRIVE in the new year! http://ow.ly/pK1u50CrJCq The panel will discuss how your business can succeed in 2021 and much more! #webinar #2021 #future

19.01.2022 Today would have been the second day of our National Conference in Brisbane as well as our National Awards Night... Alas, 2020 had different plans for us, our Members and the globe! We will be holding a Virtual Conference across 28 & 29 October 11am to 2pm AEDT Keep you eyes peeled for updates in the coming weeks!

19.01.2022 Don't miss out on the second instalment of the three-part Remote Working Masterclass Series: Support and Wellbeing! Join the panel of experienced professionals as they discuss the key considerations for your people such as: Coaching and Performance Development Staff motivation Mental health Morale Emotional support

18.01.2022 Join us & Call Design Pty Ltd in this live virtual workshop to build your contact centre toolkit! Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical call centre data into human terms. This course will reveal the WFM essentials to know for success. #wfm #teamleaders #toolkit

14.01.2022 Last week we held our virtual calibration sessions with the 2020 Excellence Awards Judging Panel! More info on our panel's experience and why they volunteered to judge in the September eNewsletter (16 Sept). Nominees - interviews will take place throughout September so expect an email this week with information on how to book your interview! Good luck!

10.01.2022 This year our CEO Fiona Keough and Chairperson Sean Mather were once again part of the judging panel for the Indonesian Contact Centre Association's Awards program. On Thursday's last week they both provided judging feedback at the ICCA conference and on Friday evening presented award categories, virtually! #ICCA #CC-APAC

10.01.2022 Join us and our panel of experienced professionals for the third installment of the VIC State Committee's Remote Working Masterclass Series! http://ow.ly/HEWf50BEVMD The panel will discuss the key considerations for recruiting, onboarding and training: Candidate sourcing Candidate testing/interviews... Key considerations around work contract terms, OH&S obligations, equipment, etc. Induction Training, Soft Skills, Product & Systems Knowledge, Assessment, etc. See more

09.01.2022 Call Design Pty Ltd's Workforce Management Essentials is now online! Don't miss out on the opportunity to be part of the next session - Register now! This software agnostic 3 day course is designed to teach you the foundations of good WFM, and how to implement them in your own business. #contactcentre #callcentre #WFM

09.01.2022 Last chance to join us and National Gold Sponsor Vonage tomorrow! We will be exploring the question, "Will AI Kill Off the Contact Centre?" and much more! Register now http://ow.ly/E5tp50CrzvO #webinar #AI

06.01.2022 Series 3 of the popular Virtual Coffee Workshops are underway but you can still register for the remaining sessions! Join us and BBB Advisory today, 15th and 17th September for the last three topics of the series - register now! http://ow.ly/dnZO50BkgZ0 This series expands upon previous workshops, and is designed to help you perform at your best as a leader and manager by focusing on key leadership skills and approaches that promote sustainable support and leadership for your people, your customers, and your business.

06.01.2022 If you missed out on our most recent Remote Working Masterclass session last week, check out the first session in the series here https://youtu.be/0nt7lLCJlrM #workforceplanning #masterclass

06.01.2022 Now more than ever, Leaders are navigating change at such a rapid pace that planning for change seems impossible yet we still need to provide visibility over these changes for our people, and we are still required to be advocates for, and to drive, the implementations associated with change. This practical and engaging workshop facilitated by BBB Advisory, explores change from planning to implementation, to support and follow up stages. Discussions and activities will enable attendees to use the tools required to identify and navigate the impacts of change, manage the implementation and successfully support the change towards success. #changeleadership

05.01.2022 Join us and Anders Hvelplund, SVP Contact Centre Solutions at National Silver Sponsor, Jabra as we discuss how agent development empowered by technology can unlock a new level in your customer experience. Register today! #webinar #jabra

05.01.2022 Join us & Call Design in this live virtual workshop to build your contact centre toolkit! http://ow.ly/DGhA50BlB9d Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical call centre data into human terms. This course will reveal the WFM essentials to know for success. #wfm #teamleaders #toolkit

04.01.2022 During this webinar, National Gold Sponsor Vonage be exploring whether Artificial Intelligence (AI) is going to kill off the contact centre... consideration will be given to what analysts are saying about AI, exactly what AI means in the context of a contact centre, why it’s important and how Vonage believes it will play out. Join us all on 24 November for this discussion! http://ow.ly/cZSL50CmmTj #webinar #AI

02.01.2022 The September eNewsletter us now live! https://www.auscontact.com.au/communications/id/5764

02.01.2022 It's R U OK?Day and we're encouraging all contact centres to ask Australians ‘R U OK?’ This year has been challenging so R U OK Day are highlighting the importance of keeping connected by helping us learn what to say after R U OK? so you can keep the conversation going. 2020 R U OK?Day Guide: http://ow.ly/h0bB50Bmwet... #RUOKDay

02.01.2022 Join us and National Gold Sponsor, NICE Ltd for an insightful case study next week! The new reality is that contact centre leaders, managers and agents require the flexibility to do their best work wherever they are, without compromising on productivity, security, employee engagement, and customer experience. Hear from Dave Riches, Manager of Business Excellence at Auckland Council and discover how to achieve best-in-class contact centre outcomes in a post-pandemic world and beyond.

02.01.2022 Join us and National Gold Sponsor, NICE Ltd for an insightful case study - register now! http://ow.ly/gPvR50BlBIn The new reality is that contact centre leaders, managers and agents require the flexibility to do their best work wherever they are, without compromising on productivity, security, employee engagement, and customer experience. Hear from Dave Riches, Manager of Business Excellence at Auckland Council and discover how to achieve best-in-class contact centre outcomes... in a post-pandemic world and beyond. #webinar #workfromanywhere

02.01.2022 Call Design Pty Ltd's Workforce Management Essentials is now online! Don't miss out on the opportunity to be part of the next session - Register now! This software agnostic 3 day course is designed to teach you the foundations of good WFM, and how to implement them in your own business. #contactcentre #callcentre #WFM

01.01.2022 The November eNewsletter is now live! https://www.auscontact.com.au/communications/id/5820