BENS Monitoring in Sydney, Australia | Company
BENS Monitoring
Locality: Sydney, Australia
Phone: +61 1300 130 515
Address: UNIT 15 7-9 Percy St Auburn 2144 Sydney, NSW, Australia
Website: http://www.bensecurity.com.au/
Likes: 141
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25.01.2022 An ongoing Telstra outage is currently affecting services using the Telstra Mobile Network E.g. Multipath, Permaconn etc Please note, if a site does not have a secondary connection, they will report as offline during this period. We will keep this message updated, please check back here or at the BENS website for updates.
23.01.2022 The BENS website offers a suite of web services to assist with the reporting and management of your clients and business. EXECUTIVE SUMMARY The Executive Summary is a useful tool which can assist in determining issues at sites, as well as generate work to keep your technicians busy. ... A daily glance over the Executive Summary can identify ongoing issues at sites that operators cannot catch whilst they react to these events in real-time. These statistical summaries allow you to monitor your clients event activity. It can help spot fail-to-test, runaway alarms, no-events, undefined zones, delinquent zones etc. Login or Sign up at www.bensecurity.com.au
21.01.2022 New responsibilities for the telco's regarding the NBN rollout - from September.
20.01.2022 Update: 06:30 services have been restored Original post: Web services are currently down due to a fault with the internet service provider. A fault has been logged and any updates will be provided here. Please accept our apologies for any inconvenience caused.
19.01.2022 Our perfect team....
19.01.2022 IP, IP, IP. IP is taking over; and we are at the leading edge doing it. We are constantly developing. We have added Bosch 6000 to our list of supported IP Alarm systems. This brings it to 14 IP Alarm Systems we can monitor: BlueHUB (+Cloud)... Permaconn Direct Wireless (+Cloud) Gallagher IP, formerly Cardax (+Cloud) Protege ArmorIP (+Cloud) Medi-Minder Guardian (+Cloud) Multipath Emizon Telstra Secure Multicom AMC Helix Paradox Bosch 6000 (+Cloud) ****NEW Systems with +Cloud have the Primary Server in the Cloud, Secondary and Tertiary servers at BENS Grade A1 facility.
18.01.2022 To many inside and out, BENS is Dallas Whittaker. For many years Dallas moulded BENS in his likeness. Dallas joined BENS as an Operator on 23 Feb 1998 when BENS was only 4 years old. He was a dependable Operator and quickly rose to be a Supervisor then Control Room Manager and in the last decade the General Manager. He is a well known personality in the Security Industry; very much respected and very much liked. In-house, as the GM, he cultivated a family-like atmosphere as h...e was, by nature, a very caring person. This is a great loss for BENS but his memory lives on. Most of the procedures we have; our rules and regulations were developed by Dallas. Dallas is survived by his 2 lovely boys (now men), Jacob and Brendon. We offer our deepest condolences to his boys and their mother Jacqui and his immediate family. I have lost a good loyal friend and confidant. Dallas, may you rest in peace. Lee Nov 2018
18.01.2022 NBN and your Back-to-Base Monitoring Service 1. With NBN your Alarm system will continue to work without any changes. It Must. 2. It is highly recommended to have a UPS (Uninterruptible Power Supply) backup for the NBN NTU (Network Termination Unit) and your router(s) connected to it.... 3. If your Alarm Service is already on IP (Fibre, Ethernet, ADSLx, 3G, 4G etc) you need not do anything. However, if your IP Alarm System communicates solely over 3G/4G you may want to use the IP communications over the NBN in addition or as a replacement. This will save costs and/or increase your level (Class) of Security. 4. If your Alarm Service is not on IP, continuing to use a Dialer Alarm System will cost more with NBN. Legacy devices like Dialer Alarm Systems, Fax machines, the old telephone handsets require Analogue lines. NBN provides analogue lines through the UNI-V Port that will add about $20/month to the NBN service (possibly buried in the bundled package). Moreover alarm transmissions over the NBN Uni-V Port is made as a telephone call that costs 49c for each call (an increase of about 40% to pre NBN alarm calls). ADVICE: Get an NBN Service without Uni-V Port and switch your Alarm System to IP. With NBN your Alarm Service will cost more whether you switch to IP or not but with IP it will be less costly in the long run and you have the option of getting a higher level (Class) Security Service. 5. With an IP Alarm System you must consider the Class of the service, usually referred to as the Polling Plan, that you require. Unlike Dialer Alarm Systems, IP Alarm Systems monitor the communications channel. With residential services it is recommended to have a Polling plan of at most 24 hours (Class 2 - where a fault in the communications, offline, is detected within 24 hours). Class 5 is the highest class and it has a Polling plan of 20s (a fault in communications is detected within 20s). 6. Beware that the bundling of alarm services in bundled plans may change your Alarm Service Provider and may cost more. Study NBN bundled deals carefully. Your current Alarm Service Provider will be more than happy to help you with this. Give them a call.
17.01.2022 APP NOTIFICATIONS!!! No extra charges hidden or otherwise with our Back-to-Base service. For those unaware, BENS has been offering this service for well over 4 ...years now (early 2013). All adopters of this service love it. It is not SMS; It is not confined to any Alarm System; it is not confined only to messages from the Alarm Panels; and best of all it does not cost extra above your Monitoring Charges. BENS App Notifications can be configured to send all messages (including messages/actions generated by BENS) to up to 4 users with 4 devices (mobiles, tablets, wearables etc) each. It's instantaneous sharing of situations with your trusted people and BENS. You can monitor who opens up and who closes up and who comes after hours as it happens. With this, you don't need BENS to handle After Hours Entry and Late-to-Close if you so choose...eliminating the handling of calls from BENS of out of character egress that you are probably aware of. You have to use it to appreciate how proactive/reactive you can be in keeping your properties and/or loved ones safe. #catchClip #AppNotifications
17.01.2022 Dear Bureaus, As mentioned in previous communications, our service provider has communicated that our EFM internet service to BENS has reached its End of Life (EOL) and can go offline any time from November 2018. The decommissioning has occured today 4th July 2019. Any IP device programmed to communicating directly to our IP address 203.191.198.26 must be changed to avoid communication failure. Please see the Forms & Documents section on the BENS website for the latest URL an...d IP Addresses to use for your service. Services affected are any devices programmed to this IP instead of the provided URL for Protege IP & PostX and secondary lines for Paradox, Cardax and Pinpoint. Please get in touch if you require assistance. The BENS Team
16.01.2022 Status: Resolved. Issue: Unscheduled Optus NBN works Original: We are currently having issues with incoming calls to BENS. Optus are escalating the fault, we are awaiting their advice.... Updates: Our diverts are now active so the controlroom main line 1300 130 515 and our technician lines are working as per usual. Check back here for updates. We apologise for inconvenience caused.
13.01.2022 We're currently at the Security Expo in Melbourne, June 4-6th at the Melbourne Convention Centre. This year we'll be showcasing the latest additions to our IP services line up: BlueHub, catchClip and Multicom. Hope to see you at the expo!
12.01.2022 After Show After Dinner Party 2013 at Scruffy Murphys with Patrick Fahey aka DJ Podgee
12.01.2022 BENS 1300 number Update 09:45: The BENS 1300 number has now been restored. The fault was due to an Nationwide congestion issue at the carrier level. We apologise for any inconvenience caused. Original: Please be advised that a telecommunications problem is causing an issue with the BENS 1300 130 515 contact number. To get through to the controlroom, please call our direct number on 02 8745 9816.... We are seeking assistance from our telecoms provider, we apologise for any inconvenience caused.
12.01.2022 Back-to-Base Monitoring Service Cancellation If a client wishes to terminate their Back-to-Base Monitoring service, it is prudent to advise the client that the service needs to be de-commissioned properly by a licensed alarm technician. An improperly decommissioned service can cause unintended charges (sometimes at a very much later date); For example when the service is unintentionally put back on the network and signals are sent over the telephone network.... In decommissioning the alarm panel, zero out the account ID and programme out the numbers used to report back to BENS; Power Down the Alarm Panel and any other communicating devices that are solely used by the Alarm Panel; Inform the client and BENS in writing that the Monitoring Service is cancelled. Some charges may still apply as some services by 3rd parties are charged to the end of the month. If the client does not want to have the service decommissioned by you that you should confirm that in writing to them as a record.
11.01.2022 We've recently awarded our amazing operator Paul as Employee of the year for 2018. His hard work and dedication to the BENS team and our customers over the years is much appreciated and this award is well deserved. Congratulations Paul!
10.01.2022 Thank You to everyone that came by and visited us at the Security Exhibition this year! We're proud to announce that we were the "Close runner-up" for the BEST Stand Awards in the Shell Schemes category! ...and here's a pic of our General Manager Dallas waiting for the doors to open on the first day.
10.01.2022 Security Electronics & Networks magazine has done a review of the BlueHub in this month's issue! You can check it out here: http://www.securityelectronicsandnetworks.com//bens-bluehu
09.01.2022 After Show After Dinner Party at Scruffy Murphys
08.01.2022 TPG maintenance work on nearby infrastructure has led to an outage in some of our BENS and Controlroom web services. We have re-pointed our web services to an alternate connection and they will restore shortly as the domain update propagates throughout the internet. Your data has not been affected by this issue. During this maintenance work, TPG was unable to restore our previous IP address. Some IP panels may be affected by this, we are working on a solution. We are communicating with our internet provider regarding this issue. We apologise for any inconvenience caused.
07.01.2022 Updated: Resolved 09:52. Updated: Optus are escalating the fault, we are awaiting their advice.... Our main line 1300 130 515 has been diverted to our backup mobile numbers. Other lines may appear as engaged whilst the fault continues. To contact the controlroom please call our backup mobile phones 0406-991561 and 0406-991562 (during this time only). We ask that you keep non-pertinent inquiries to a minimum. Check back here for updates. Original: We are currently having issues with incoming calls to BENS, Optus are looking into the issue right now. To contact the controlroom please call our backup mobile phones 0406-991561 and 0406-991562 for the time being. Check back here for updates
06.01.2022 After Show After Dinner Party 2013
05.01.2022 --- Updated: Resolved 02:20am Optus fault, report will be provided. --- Original message We are currently having issues with incoming calls to BENS, it looks to be a similar issue to February 2nd. Optus are escalating the fault, we are awaiting their advice.... Our main line 1300 130 515 has been diverted to our backup mobile numbers. Other lines may appear as engaged whilst the fault continues. To contact the controlroom please call our backup mobile phones 0406-991561 and 0406-991562 (during this time only). We ask that you keep non-pertinent inquiries to a minimum. Check back here or the BENS website news section for updates.
05.01.2022 Lovely to see a tribute to Dallas in this month's Security Electronics and Networks magazine. Dallas will be sorely missed.
04.01.2022 After Show After Dinner Party 2013 at Scruffy Murphys
03.01.2022 Dear all, Here are the funeral details for our dearest Dallas Whittaker: 10:30am Tue 11 December, Forest Lawn South Chapel Camden Valley Way, Leppington
03.01.2022 We're at the Security Exhibition 2013, stand H20 this year... hope to see you there!
