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The Big Yellow Book

Phone: +61 419 227 757

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25.01.2022 An employee ‘having a bad day’ is no reason or justification for rudeness of any level, towards customers. #dentalpracticeofyourdreams #jetstar https://www.theultimatepatientexperience.com/there-is-no-e/

22.01.2022 Give your customers what they need... not what they want... sometimes what they want can be way off what they REALLY NEED!!!

22.01.2022 A well-structured thought out pre-blocked appointment schedule that is run well and done well will be more accommodating for all patients and ultimately will provide for better production and better patient and instrument flow for the busy practice. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/the-aim-of-pr/

21.01.2022 In dentistry, patients who fail to go ahead and fail to complete their necessary diagnosed treatment do so for a number of reasons. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/choosing-the-/

21.01.2022 Keeping your available payment options a secret is a missed opportunity to help your patients comfortably go ahead with their necessary diagnosed dental treatment. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/when-is-the-b/

20.01.2022 DO NOT MISS THIS ONE DAY ONLINE WORKSHOP: http://bit.ly/adaywithJayneandDavid The Secret Knowledge Other Dentists Are Using To Grow Their Practices... Let’s face it. For the average dentist out there the ELEPHANT that is always IN THE ROOM is money. Nobody likes talking about it You don’t want to feel SALESY. You just want your patients to get the treatment done.

19.01.2022 When you build a practice based on providing great service you can charge more and patients will still beat a path to your door #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/the-true-cost/

19.01.2022 DON'T MISS THIS GROUND-BREAKING WORKSHOP: The Secret Knowledge Other Dentists Are Using To Grow Their Practices http://bit.ly/adaywithJayneandDavid... Let’s face it. For the average dentist out there the ELEPHANT that is always IN THE ROOM is money. Nobody likes talking about it

19.01.2022 Whenever I looked at opportunities and situations, I always looked from a GLASS HALF FULL perspective rather than from the pessimistic point of view. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/are-you-stepp/

19.01.2022 What the patient wants is predictability and longevity. What the patient does not need is a repair of limited prognosis that is expected to fail in the short term. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/should-we-be-/

18.01.2022 Gratitude. And clarity

18.01.2022 Some front office team members are never trained regarding the vital importance of their role in keeping the patient on track with completing all of their diagnosed dental treatment. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/is-your-denta/

18.01.2022 Dentists have an additional responsibility to act with the highest level of professionalism, particularly when it comes to breaches of public health policy. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/western-austr/

17.01.2022 There are a lot of dentists out there who avoid talking about money with their patients. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/why-it-is-imp/

16.01.2022 At my dental practice, we found there was an order of events at the end of the appointment that worked best for our practice, and for our patients, that allowed the practice to achieve its best results. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/follow-these-/

16.01.2022 What do you do when you have a live patient in front of you checking in or checking out, and then the phone rings? #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/the-better-yo/

16.01.2022 Just because the caller has not phoned for a dental appointment this time, doesn’t mean that they will never ever need a dental appointment or want to refer someone to that dental practice for treatment. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/is-your-denta/

15.01.2022 Failure to capture every telephone enquiry and turn them into valued and kept appointments is an opportunity lost. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/the-six-sad-t/

14.01.2022 So windy out there it would blow a dog off a chain... are you prepared?

13.01.2022 The aim of every communication in the dental practice needs to be to keep the patient on course to complete their necessary diagnosed treatment in the recommended time frame. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/are-your-team/

13.01.2022 Are you a Dental Customer Service Evangelist? Join here:

09.01.2022 The best laid plans...

09.01.2022 Some who don’t walk the walk just live their lives from one lie to the next to the next. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/talk-the-talk/

07.01.2022 In business, your customers really want to know how much you care, before they even want to think about handing over their hard-earned to you. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/how-to-insult/

06.01.2022 Glad to be able to lend some support to those affected by the bushfires of last summer. Thanks to all those who helped make this event happen To continue giving, please purchase the CE recordings from this two day event: Purchase your own copy of this event here for USD$297.00: https://bit.ly/dentalfireaid2020

06.01.2022 In this online event, Dr David Moffet and Jayne Bandy share with you the exact processes they used to create a successful, sought-after dental practice in Sydney. ONE DAY ONLINE DENTAL PRACTICE MASTERCLASS: HOW TO EASILY RUN, MAINTAIN AND GROW THE ULTIMATE DENTAL PRACTICE IN 2021... With David Moffet and Jayne Bandy If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it... or if you’ve ever wondered, What can successful dentists POSSIBLY know, that I don’t?... then register for this unique workshop, right now: http://bit.ly/adaywithJayneandDavid

06.01.2022 Ready. Set. Go!!!

06.01.2022 It is your duty to help your patients work out the best way for them to be able receive the dentistry they need. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/is-your-denta/

05.01.2022 Getting no review is better than receiving a bad review. It should always be the goal of your practice to eliminate any potential for bad reviews. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/dont-fear-a-b/

05.01.2022 You owe it to your patients to give them every opportunity to find an affordable way to pay for the dentistry they are needing. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/this-one-shif/

05.01.2022 Clarity comes from having somebody else to look at your problems with you and help you solve those problems. But advice without action is pointless. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/the-benefits-/

04.01.2022 The providing of information to patients without securing them their next appointment is actually a disservice to the patient and a COP-OUT #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/the-best-way-/

02.01.2022 Implementation !! Not information

02.01.2022 What have you been taking for granted?

01.01.2022 Every dental conversation should result in clarity for the caller or the dental patient. #dentalpracticeofyourdreams https://www.theultimatepatientexperience.com/the-simple-wa/