Blackburn Accounting in Perth, Western Australia | Financial service

Blackburn Accounting

Locality: Perth, Western Australia

Phone: +61 8 6454 5831

Address: Lvl 1 931 Albany Hwy 6101 Perth, WA, Australia

Website: http://blackburnaccounting.com.au/

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• Accountant
• Financial service
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25.01.2022 Small Things Matter..... Do they really? YES - THEY DO!!!... In business, it is the little things that count and attention to detail can make a significant difference. The difference includes such things as; * Products and services knowledge * Product quality * The skills you and your Team demonstrate in delivering these It starts with an understanding of what makes your business products and services unique and ultimately most desirable to the customer. Take this opportunity to join us at the upcoming session; Products and Services Tuesday the 29th of October 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

21.01.2022 7 Steps and Strategies for moving forward Having survived the tough times, now is the time to prepare your Business Recovery Plan. What will this look like? How to get started?... This begins by preparing to position your business for sustainable growth. Step 1: Underpinning your Recovery Plan is the implementation of the best practice procedures. It is important to maintain a disciplined approach to working capital management, focus on increasing profitability and improving efficiency. To find out more tips click the link below! https://blackburnaccounting.com.au//52-7-steps-and-strateg W: www.blackburnaccounting.com.au E: [email protected] P: (618) 6454 5831

18.01.2022 Business Planning & Tips For Small Business Owners - The Masterclass The Masterclass is for SMEs and covers how to; Achieve cash-flow... Become a leader in your market Reduce the risks and improve profits Develop clear direction Have some fun in your Business In the Masterclass we will be reflecting on, and reviewing what we have learned throughout this Workshop Series. This includes; Strategy and Planning Part 1 - Clear vision for your Business Strategy and Planning Part 2 - Make it happen - get it done! Strategic Direction Planning - Map your future System and Process - Streamline your Business Products and Service - Product knowledge is an essential skill Marketing and Sales - Ways to grow your Business People and Culture - Understand your Leadership style I will share proven approaches and techniques that I have personally used in developing and Building my Better Business. A successful business is something Im sure we all aspire to. Take this opportunity to join us at the upcoming session: Masterclass Tuesday the 10th of December 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

18.01.2022 7 Top Tax Things to know! 1. No more payment summaries from your employer!! Employees income statements will be available through myGov and online for tax agents. 2. Employers finalise STP income statements by Tuesday 14 July if they have 20 or more employees, or Friday 31 July if they have 19 or less employees. 3. JobKeeper payments are treated as assessable income and will be included in pre-fill data. If you are a sole trader, you need to include it as business income i...n the tax return. To find out more tips click the link below! https://blackburnaccounting.com.au//50-7-top-tax-things-to W: www.blackburnaccounting.com.au E: [email protected] P: (618) 6454 5831

17.01.2022 Add Value Whilst You Value Add Confused? Not sure what its all about? Do I need it? If so, how do I get it?... Value Added is that extra something a business adds to its products and services before offering them to a customer. Would you like to attract more customers and boost your sales by turning features into benefits? Do you want to find opportunities in your niche market by adding that something extra without losing your brand? Who wouldnt and I can show you how!! Take this opportunity to join us at the upcoming session; Products and Services Tuesday the 29th of October 2019 5:30pm - 7:30pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

17.01.2022 Branding Branding is the consistent execution of your businesss unique personality. Its your name, how that name is presented as a logo, how that name and logo are extended throughout all of your communications, and what people think about when they see or hear it. It is literally your face to the world. It is one thing that you can own that nobody can copy or take away from you. The time, money and care that you spend in building, growing and nurturing your own Brand c...an pay off handsomely not just here and now in awareness, reputation and sales, but also as an investment in brand equity. Would you like to learn more about your Brand? Take this opportunity to join us at the upcoming session: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

17.01.2022 7 Top Tax Things to know! 1. No more payment summaries from your employer!! Employees’ income statements will be available through myGov and online for tax agents. 2. Employers finalise STP income statements by Tuesday 14 July if they have 20 or more employees, or Friday 31 July if they have 19 or less employees. 3. JobKeeper payments are treated as assessable income and will be included in pre-fill data. If you are a sole trader, you need to include it as business income i...n the tax return. To find out more tips click the link below! https://blackburnaccounting.com.au//50-7-top-tax-things-to W: www.blackburnaccounting.com.au E: [email protected] P: (618) 6454 5831

17.01.2022 Marketing and Sales Customer Communication Developing marketing messages and designing marketing material is critical in order for your Business to be successful, and to remain successful. Schedules should be put in place in order to maintain regular and effective contact with your existing customer and client base. If you make regular contact with your customers you can significantly increase the length of time they do business with you and give yourself the best opportu...nity to increase the range of goods and services they purchase from you. The best way to communicate through marketing material is to; Chose the right tone for your message Always follow up mail outs and promotions Create effective telephone scrips Keep a detailed list of writing tips and hints Blackburn Accounting can help you look at your communication schedules in detail and review the various methods of organising and arranging effective delivery of communications to targeted customer groups so as to maximise the likelihood they will result in a sale. Take this opportunity to join us at the upcoming session: Marketing and Sales Tuesday the 12th of November 2019 5:30pm 7:30pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

16.01.2022 4 Key Tips to Marketing and Sales 1. Know who your target audience is. Most businesses spend a lot of money on the wrong customer groups dont fall into this trap. 2. Understand the Difference Between Marketing and Sales... Without marketing you wont have any leads or prospects to follow. Without a good sales technique and strategy your closing rate may depress you. Allocate some of your time specifically to Marketing and Sales. 3. Have an Effective Marketing and Sales Plan Blackburn Accounting can show you how to use the Sales Funnel and help you to develop many different marketing strategies that can be tailored toward various target groups. This helps provide leads and gives your Business the opportunity, using specific sales techniques, to convert them into customers. 4. Brand and Position Branding is the consistent execution of your Businesss unique personality. It is literally your face to the world. Take this opportunity to join us at the upcoming session: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

16.01.2022 Do you know your Products and Services? More importantly, do you understand why knowing this is such an essential sales skill? Discover how and why understanding your Product and Service features can help you to better persuasively present and sell their benefits. ... Learn more about selling the value of your product and have the ability and the confidence to promote the benefits and not just the features. Take this opportunity to join us at the upcoming session; Products and Services Tuesday the 29th of October 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

16.01.2022 Good Workplace Culture Why is Good Workplace Culture Important? There are 5 key benefits of a strong workplace culture;... It attracts and keeps talented staff It drives engagement and retention It creates an environment for healthy development It creates satisfied employees and increases productivity It drives financial performance There are 5 proven methods on how to improve workplace culture; Cultivate employee relationships Build universal traits employees seek from employers A comfortable workplace Career development training Be mindful of burnout The importance of workplace culture should not be underestimated and there is no shortcut to creating the best culture for your Business. You can always improve this culture and it applies to every business regardless of your industry. Blackburn Accounting can show you how to shape your workplace culture and develop the methods required to improve and enhance the experience in your Business. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

15.01.2022 Leadership Impact What impact do your values, decisions, words and actions have on others? What is the essence of leadership?... A leaders skills, abilities, competencies, behaviours, activities and styles are important, but they do not define the essence of ones leadership. Rather, the essence of leadership is the impact that a person has on the thinking and behaviour of others, and the culture that he or she ends up creating as a result. Poor leadership isnt the end of being a leader either. There are many ways leadership can be lacking such as; Poor integrity Lack of adaptability Little or no vision for the future Lack of accountability Poor communication skills Blackburn Accounting can show you how to turn it all around and give you the tools to put the basics in place, help you determine what you can do to become a better leader, and start you on the journey to developing your leadership skills. Think more about what you need to start doing and what you need to do more of and what you need to do less of. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

14.01.2022 Is Just a Job Enough It would be fair to say most people, including yourself, DONT just want a job! To feel worthwhile and part of a Team employees want to;... Be aligned with its purpose Feel challenged performing tasks Have a strong sense of camaraderie Feel responsibility for the outcomes Experience growth as a Team member and in their personal lives Staff with these attributes will tend to perform at their best and sustain motivation for the long haul. Blackburn Accounting can show you how to empower the employees of your Business and teach you how to understand and implement; Synergy Flexibility Co-operation Excellent customer service Having a common goal Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

13.01.2022 Quality Marketing Material on a Budget Marketing almost certainly is the first to suffer during difficult or uncertain economic times. The challenge however, is in tough times to continue to market effectively, but at a lower cost. You need to develop a sound marketing plan that fits within your budget and focus and market to your strengths. Steer away from promoting the features of your products and services in your marketing material but rather concentrate and specificall...y outline what those features can do for your customers. You would be surprised to find out that regular and frequent, low-key contact with your customers, using inexpensive or even free materials and mediums may well give you just as good results as more costly campaigns. Some of the cheaper ways to market and promote your Business; Flyers Hand-Outs Emails & Faxes Post Cards Giveaways of things like mugs, buttons, pens or ornaments Blackburn Accounting can show you how to use these things most effectively for you and your Business. Take this opportunity to join us at the upcoming session Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

12.01.2022 Whos The Boss What sort of manager of people are you? Did you know that leadership is essential for excellent frameworks around the world and is the starting point for all planning, change and success. ... An effective leader will always; Set direction and goals Create a sustainable future Act cohesively Motivate employees to follow Lead by example To some, these attributes come naturally and to others they are learned. Either way, they are essential skills and behaviours that any good leader will need to display in business. Blackburn Accounting can help you understand and develop and teach you how to harness your leadership potential and practically apply it in your Business. We can even give those of you who already have these abilities a refresher course from a different perspective. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

11.01.2022 Blackburn Accounting Presents - The Masterclass In the last 6 months have you? Increased your customer numbers and attracted the type of customers you want to target?... Increased the number of times and number of transactions when they dealt with you? Increased the dollar value on each sale? Implemented a new system or process to try and increase the effectiveness of all of the above? At the Masterclass these questions will be answered along with a discussion about the 4 Keys to Building a Better Business. This session is a step by step review and reflection of the 7 previous Workshops. Blackburn Accounting will demonstrate how best to build your Business by drawing on personal experience, network knowledge, stakeholder relationship building and practical insight. Take this opportunity to join us at the upcoming session: Masterclass Tuesday the 10th of December 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

09.01.2022 Tim Blackburn - The Masterclass In this Masterclass, the final session of the current Building Better Business Workshop Series, we will reflect on and review the following; 4 Primary purposes of business... 4 Ways to grow your business 4 Keys to building a better business Strategy and Planning developing a clear vision, learning how to overcome obstacles, and of course getting it done!! Products and Service understand why product knowledge is an essential sales skill Marketing and Sales understand the best marketing strategies for your business People and Culture understand your Leadership style and how to get the best out of your Team Let Blackburn Accounting help you discover your best Business Model using the SWOT analysis method and many more. I drew on my own experiences, wider networking and personal insight when I designed and delivered this Workshop Series to you. The challenge is for you to now implement the 8 Principles of Building Better Business into your Business and watch it grow. Take this opportunity to join us at the upcoming session: Masterclass Tuesday the 10th of December 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

09.01.2022 The Culture of Company Culture Have you heard the phrase 'workplace culture'? Do you have any idea about what i actually means?... Would it surprise you to know that only about 12% of companies believe that they actually understand what workplace culture is all about? To put it in laymen's terms, workplace culture is the characteristics and personalities that set the overall tone of an organisation. It is an important factor in all businesses and determines how pleasant or toxic your workplace really is. It is the environment you establish for your employees and plays a pivotal role in determining their job satisfaction, relationships and career progression. A lot of catchphrases and fancy words still don't answer the original question of what is 'Workplace Culture', but they at least give us something to think about. Blackburn Accounting can help you unjumble all of these and take a step back to look at your Business and dissect the environment you work in. Be part of the 12% who actually understand what workplace culture is all about. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 http://ow.ly/acJK50x7jyq

08.01.2022 Marketing and Sales Finding and Gaining an Edge You have a fantastic product and provide outstanding service, but is that message getting through to potential new or existing customers? Think about that and consider the following;... Do you know how to measure market performance to determine if, where or how you might be able to improve? Youre Brand are you making the most of your unique stamp and most importantly getting the best bang for your buck? Are you in sync with successful techniques used to create promotional sales messaging or are you sitting back hoping that everything will just look after itself? Blackburn Accounting can guide you and teach you how to take control of your Marketing and Sales. We can help you grow your Business, set realistic sales targets and take the appropriate steps towards achieving them. Take this opportunity to join us at the upcoming session: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

07.01.2022 The Culture of Company Culture Have you heard the phrase workplace culture? Do you have any idea about what i actually means?... Would it surprise you to know that only about 12% of companies believe that they actually understand what workplace culture is all about? To put it in laymens terms, workplace culture is the characteristics and personalities that set the overall tone of an organisation. It is an important factor in all businesses and determines how pleasant or toxic your workplace really is. It is the environment you establish for your employees and plays a pivotal role in determining their job satisfaction, relationships and career progression. A lot of catchphrases and fancy words still dont answer the original question of what is Workplace Culture, but they at least give us something to think about. Blackburn Accounting can help you unjumble all of these and take a step back to look at your Business and dissect the environment you work in. Be part of the 12% who actually understand what workplace culture is all about. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 http://ow.ly/acJK50x7jyq

07.01.2022 Cultural Styling There are 3 distinctive Cultural styles. Constructive;... Achieving Self-actualising Humanistic encouraging Affiliative Passive/Defensive; Conventional Dependent Approving Avoidant Aggressive; Oppositional Powerful Competitive Perfectionist Which one are you? Would you like to find out? Would you like to change? Norms, behaviours, and habits need to be adopted, exhibited and reinforced so as to fit in and be successful withing the organisation. Blackburn Accounting can help you answer these questions and many more and help you make a choice on the cultural styling you want to have in your Business. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

06.01.2022 Creating a Sales System Many business owners dont focus on selling mainly because they arent comfortable with pushing a sale and prefer to concentrate on what they do best. Like running a business. Always consider who does what.... Consider the financial impact on your Business if each and every Team member could double his or her sales? Why didnt you think of that sooner? Blackburn Accounting can break it down to the nuts and bolts and make it less daunting and mysterious by understanding the following; What are the keys sales functions and why are some people not comfortable with it? Why it is ultimately an internal process that needs to be systemised like everything else in your Business and how to achieve this? What are the key selling strategies? How do you manage the whole sales process? Take this opportunity to join us at the upcoming session; Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

05.01.2022 4 Ways to Grow Your Business The cornerstone of growing your business is to win new customers and expand the services you provide to existing customers. Blackburn Accounting can help your business;... Win new customers Improve the process and effectiveness of engaging these new customers Increase the number of times and increase the frequency of customer dealings with you Increase your average transaction value Take this opportunity to join us at the upcoming seminar: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

05.01.2022 The Best Preparation For Good Work Tomorrow Is To Do Good Work Today Did you know most people? Want to take pride in their work... Know they contribute Do something that excites them Feel like they belong And most importantly of all do a good job! In your Business; How well do you and management know and understand your workplace? Do you get staff to contribute to new initiatives? Do you acknowledge, recognise and reward your staff? An employer and an employee relationship is an integral component in the day to day running of any business or company, no matter how big or small. How you treat your staff will in turn reflect on how they treat you and how they work for you. If someone is happy to come to work each day and feels valued and supported it is most likely they will perform at their best and be an asset to your organisation. Blackburn Accounting can teach you how to be the effective Leader you need to be and how to develop, nurture and grow when running your Business. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

04.01.2022 The Sales Funnel Are you achieving the sale results you want and need? Do you have a step by step plan and process in place?... Are you simply swirling around with no understanding or direction? Do you use a Sales Funnel or even know what one is? A Sales Funnel can be designed to assist you in growing your Business, setting sales targets, and the steps to achieving them. Blackburn Accounting can help you; Have a clear understanding of the different Marketing and Sales strategies you can use that best suit your Business Identify what the Sales Funnel actually is and how to best utilise the tool and process in your Business Learn how to develop a series of steps designed to guide potential customers towards a buying decision Actively pursue more customers and more sales!!! Take this opportunity to join us at the upcoming session: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

04.01.2022 The Human Cost - The Good Times and The Bad Times Did you know that when a company considers downsizing as a means of cost cutting it is not always due to finding themselves in a period of economic downturn? A major factor will always involve a financial burden on a business and in this situation many will have to scale back on their growth expectations and may struggle to maintain their current size.... However, even in good times a company may have to still cut costs. Increased supplier prices, excess capacity and even a slight fall in client orders may force a reconsideration of the business structure. Downsizing has to be done strategically and Blackburn Accounting can help you understand the process and implement your plan in order to avoid; Damaged productivity Staff demoralisation Reduced overall efficiency We can show you how to; Understand the Human Resource implications of downsizing Map your Business activities Identify those activities you might eliminate or outsource Manage change within your Team Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA https://blackburnaccounting.com.au/marketing/workshops

04.01.2022 Customer Relationship Management (CRM) Do you know, or do you think you know how to keep your existing customers happy and win new ones by implementing a strong CRM strategy? Its not a simple as when once a shop keeper would have known all of their customers by name and their shopping habits. Many of todays customers are on-line and remote and the human face has been replaced by a statistical collection of mass-marketing figures and details on a database.... A CRM can be used and managed to retain as much of the human element as possible to best help you run your Business. Blackburn Accounting can help you develop and implement modern management techniques that can be used concurrently with software to cater for the personal or business needs and preferences of your customers. We can also help you to learn how to keep your existing customers happy and win new ones by implementing a sound CRM strategy. Take this opportunity to join us at the upcoming session: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

04.01.2022 At The Heart Of Every Business A successful business has a Team that focuses on quality customer service, excellent product knowledge and are experts in their field. Does this sound like your business or is this something you aspire to? As the owner and Executive Director of Blackburn Accounting, I pride myself on using these as the foundations of my business - these are the cornerstones of my success.... What does this all mean and whats in it for me? Would you like to learn what and why product knowledge is such an essential sales skill? Would you like to understand how to grow your sales by turning product features into benefits? Would you like to have the opportunity to actually dissect your business and discover if you have enough products and services? Your Reward - The Keys to Achieving Results!!! Take this opportunity to join us at the upcoming session; Products and Services Tuesday the 29th of October 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

04.01.2022 The Digital Age and E-Commerce Do you understand? Why people buy on line? The benefits of selling to consumers on line?... E-Procurement and the real benefits of doing business online? How to implement an e-Procurement strategy? The hidden costs of e-Commerce? The introduction of e-Commerce has changed the way we do business and the rise of the Internet has brought a new aspect to business and the process of buying and selling goods and services online. E-Commerce has brought with it a whole new playing field and a whole new set of rules. It is a far more evolved form of business, and real-time knowledge comes with added costs, pros and cons. For many businesses their future lies in e-Commerce. Let Blackburn Accounting show you the advantages and potential cost savings e-Commerce can offer you. Take this opportunity to join us at the upcoming session: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

03.01.2022 Solid Foundations - The Masterclass No matter what business or industry you are in, all successful businesses are built on strong foundations. If you are a small business owner like myself, you will know you must have;... Regular maintenance Detailed product knowledge Improving and evolving marketing and sales Sales targets and steps in place to achieve them In this Masterclass, Blackburn Accounting will guide you on reviewing and reflecting on the Building Better Business Workshop Series and how best to implement them into your Business. This includes; Strategy and Planning Part 1 - Clear vision Strategy and Planning Part 2 - Navigating past obstacles Strategic Direction - Planning - Understanding your current business position System and Process - Streamlining your Business Products and Service - Turning product features into benefits Marketing and Sales - 4 ways to grow your business People and Culture - Develop a strong culture within your Team Take this opportunity to join us at the upcoming session: Masterclass Tuesday the 10th of December 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

03.01.2022 Recruiting Good People The Best People and the Right People Currently there is a global shortage of skilled workers and you can learn how to develop strategies for dealing with a limited number of skilled workers in your Business. Customers demand excellent service from skilled employees who understand the business, or they will go elsewhere. ... As a business owner, one of your top priorities needs to be recruiting and retaining these quality staff members. With increasingly dynamic and highly competitive small-to-medium enterprises it is critical that you pay close attention to People and Culture within your Business. Blackburn Accounting can help you; Develop recruiting strategies and methods Discover how to attract good talent Harness and display strong interviewing skills Capture good talent once you have attracted it Implement good recruitment practices Understand changes in the nature of your workplace Learn the cost of employee turnover Re-engineer your workplace to help keep good Team members Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA https://blackburnaccounting.com.au/marketing/workshops

02.01.2022 Learn From Your Customers Experience Did you know? There can be a positive side to a customer complaint Customer complaints can be used to improve your business... Customer complaints are a valuable resource and can even contribute to customer loyalty Customer complaints are a low-cost or even free way customers can convey their dissatisfaction to you and feedback concerns about your Business. If you handle the customer complaints well you have the opportunity to confirm customer allegiance and keep their business. Good customer service skills and strong complaint resolution skills can actually assist in turning a negative experience into a positive one. These customers can become long-term clients who will actually recommend and promote your business to others. Let Blackburn Accounting show you how handle customer complaints effectively and use them as a tool to improve your business. Take this opportunity to join us at the upcoming session: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA https://blackburnaccounting.com.au/marketing/workshops

02.01.2022 The Cost of Bad Customer Service Quite surprisingly, for every customer who makes a complaint, there are likely to be between 20 and 30 dissatisfied customers who say nothing. More accurately, they wont complain to you but are more than happy to tell other people and these other people are likely to pass the word on to several more. Did you know?... More than of customers have scrapped a planned purchase of transaction because of bad service 33% of customers consider switching companies after just a single instance of poor service People tell an average of 15 people about a poor service experience, versus the 11 people theyll tell about a good experience After 1 negative experience, 51% of customers will never do business with that company again 74% of people are likely to switch brands if they find the purchasing process to difficult Businesses lose more than $62 billion annually due to poor customer service Blackburn Accounting can help you understand how a complaint is not always a negative experience. Take this opportunity to join us at the next session: Marketing and Sales Tuesday the 12th of November 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

02.01.2022 Do you want to achieve more results in your Business? Learn the 9 crucial elements to Build Better Business Identify the key roadblocks To find out more click on the link below: https://workshop.blackburnaccounting.com.au/

01.01.2022 The A, B, C of Building Better Business - The Masterclass I drew on my own experiences, lessons learned and practical knowledge as a small business owner when I developed this results based Workshop Series - Building Better Business. The Masterclass Session will include analysis and review of;... Strategy and Planning Part 1. - The purpose of my Business, service and product? Strategy and Planning Part 2. - Get it done and enjoying doing it. Strategic Direction Planning - Develop a Strategic Business Plan Products and Services - Understand the importance and relevance of product knowledge Marketing and Sales - Understand the difference between marketing and sales and their relationship People and Culture - The right people with the right attitude and a clear line of sight Take this opportunity to join us at the upcoming session: Masterclass Tuesday the 10th of December 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

01.01.2022 Leadership Stocktake You may be a great leader but have you taken the time to take a personal inventory of your leadership skills? Surprisingly many people dont and wouldnt know where to start.... Value Based Leadership = Being Trusted and Respected. Do you know? What your personal values are How you live by those values in the workplace If they are authentic Your vulnerabilities and insecurities Your strengths and emotional intelligence The perceived impact you have on others It certainly makes you stop and think for a moment doesnt it. Answering these questions and many more they present is not that simple but definitely is something that is worth exploring. Blackburn Accounting can help you find these answers and discover exactly what makes you and your leadership what it is. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

01.01.2022 Pricing Strategies for Small to Medium Enterprises (SMEs) There are a lot of variables to consider when you set a price; * What is consumer demand for a particular product?... * What pricing standards do your competitors set? * How are customers likely to react to different pricing strategies? There are also many pricing pitfalls to avoid; * If you set your prices too high consumers may opt for cheaper alternatives * If you set your price too low consumers may assume that you are selling a poor quality product Blackburn Accounting can give you a better understanding of pricing and marketing and help you build a better business. If you can effectively analyse pricing issues you will be more confident in your business decisions and you will be a much better business planner. Take this opportunity to join us at the upcoming session; Products and Services Tuesday the 29th of October 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

01.01.2022 Consolidating the Total Package - The Masterclass Ask yourself; What have I learned and is it useful?... How does this relate and help my Business? Am I in a better position now than I was before this journey began? We will reflect upon and consolidate on all of the previous sessions during the Masterclass Session and make sure it all makes sense. Even if you only attended 1 or 2 previous sessions, or never came at all, the Masterclass Blackburn Accounting presents can still provide you with valuable information and tools you can take back and implement in your Business. The whole purpose of this Workshop Series has been to help you and your Business. As a small business owner myself, I understand the challenges, the unknowns, the wild variables and the random obstacles we face. But I also know how good it feels when things go well and anything that I can share with you to share that feeling has been encapsulated in the Building Better Business Workshop Series. I really look forward to seeing you at the Masterclass. Take this opportunity to join us at the upcoming session: Masterclass Tuesday the 10th of December 2019 5:30 pm 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops

01.01.2022 Culture Club "Culture is about having the right people with the right attitude and a clear line of sight." The 4 keys to creating a high performing culture are;... Values Behaviours Awareness Consequences Values should rise from the bottom up, not just from the top down. They are best defined when employees have a say in describing the work behaviours they want more of and the ones they want less of! Let Blackburn Accounting show you how to successfully unlock the keys in your Business and help you understand how to introduce a high performing, sustainable and positive culture in your work place. Take this opportunity to join us at the upcoming session: People and Culture Tuesday the 26th of November 2019 5:30 pm - 7:30 pm Hotel Clipper 20 Patterson Road Rockingham WA $99.00 https://blackburnaccounting.com.au/marketing/workshops