Blackdot in The Rocks, Sydney | Business consultant

Blackdot

Locality: The Rocks, Sydney

Phone: +61 2 8246 7300

Address: Suite 3, 185 Gloucester Street 2000 The Rocks, NSW, Australia

Website: https://www.theblackdot.com.au/

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25.01.2022 It’s no secret that making the shift to an omni-channel engagement approach comes with a level of operational complexity and organisations must understand, prioritise and invest in a series of functional imperatives to set their customer-facing teams up for success. Join our upcoming webinar, where we will explore what it takes to achieve execution excellence. Registration links below: APAC: https://bit.ly/2UxR2wJ America: https://bit.ly/3kzz5sb EMEA: https://bit.ly/3pyMkNh

25.01.2022 As part of our commitment to helping organisations during this time, we have developed a series of content to ensure leaders can navigate the immediate challenges and plan ahead for post-pandemic growth. Click here for full access to all relevant insights: http://ow.ly/RUUY50zvF73

25.01.2022 We sat with Gretchen Hamilton, Marketing Manager Neuroscience and Infectious Diseases at Janssen Pharmaceutical Companies Of Johnson & Johnson to understand how theyve been navigating the current environment and the changes that are here to stay. https://bit.ly/2TGmuZN

25.01.2022 Delivering an omni-channel customer experience takes more than just the tech establishing new organisational capabilities, operating model change and people enablers are critical to seeing success. Join our upcoming webinar to hear best practice insights and real-world experiences from guest speaker Emma Fawcett, MD Commercial product & Platforms at News Corp. Registration links below: APAC: https://bit.ly/3jcCE6N AMER: https://bit.ly/37xEJbc... EMEA: https://bit.ly/34gfdFx See more

25.01.2022 With many organisations having responded to the immediate challenges presented by COVID-19, it is now critical to shift focus toward reconfiguring the business in preparation for the inevitable rebound. Here Marty Nicholas attempts a 60 second share of his reflections from the past week, to keep in mind as you move into the next phase.

24.01.2022 Customer and market dynamics have evolved rapidly over the last 30 years thanks to advancements in digital technology. Organisations have had to adapt, and more specifically transform the role of marketing to be at the forefront of the new go-to-market model. So what are the capabilities you need to get there? Read our latest blog to find out: https://bit.ly/3h22dqD

23.01.2022 We are delighted to share that Martin Haigh Business Unit Director, BioPharmaceuticals at AstraZeneca will be joining us as a guest speaker at our upcoming executive webinar! Register now to hear practical insights for balancing productivity, growth and HCP experience outcomes now, and in the post-pandemic era: http://ow.ly/SV5j50AkdZV

23.01.2022 Customer analytics has become all the rage for leaders wanting to uplift their customer experience. We created an infographic with Servian that explores three core capabilities you must consider to successfully operationalise insights - download it now: https://bit.ly/3bunwzG

22.01.2022 We spoke to Health Science leaders globally to understand how theyve responded to COVID-19 and whats next only 10% felt they were set-up to engage digitally prior to the crisis, however more than 50% are now enhancing their digital capabilities. Here is what they had to say: http://ow.ly/eH6z50zFRXx

22.01.2022 What can you do to ensure your organisation endures the pandemic and is set up to succeed beyond? Join @Marty Nicholas and @Abhik Sengupta for a virtual discussion where theyll explore the 4 strategic approaches you can take depending on whether youve been disadvantaged, advantaged or somewhere in between by COVID-19. https://bit.ly/2xU3ui4

22.01.2022 The role of sales has changed forever. With the oversaturation of digital channels, sales reps have had to adapt their approach to become more customer and journey-centric, insight-led and progression focussed. Download our infographic for insights on what the rep of the future looks like: https://bit.ly/2XvqPkJ

20.01.2022 How can you maximise value from your customer data? Our latest blog provides best practice execution principles, with cross-industry case studies across Superannuation, FMCG and Sports Entertainment. Read now: https://bit.ly/2RfTh6c

20.01.2022 Launch quick, learn fast, iterate and move on in our latest blog Adam McGuigan Country Head of Commercial Excellence at Alcon Laboratories shares how they have expedited the shift towards omni-channel maturity. Read the full Q&A here: https://bit.ly/3jCWV5T

20.01.2022 As the economic impact of COVID-19 takes centre stage, many leaders fall into the trap of engaging in a paint by numbers cost reduction, risking their ability to capture growth opportunities when the market turns. So how can you ensure viability now and into the long-term?: http://ow.ly/FDR950zPMsH

19.01.2022 With organisations now reconfiguring for a digital-first environment, many are still unclear on what this change means for their people and how to execute in this new world. In our latest infographic, we explore how you can achieve execution excellence that will enable your frontline to thrive now and into the future: https://bit.ly/3lqSxsd

19.01.2022 Are you an ambitious self-starter with +7 years experience in management consulting? Were currently looking for a Senior Manager to join our Singapore team and assist with the design and delivery of client projects! To find out more and apply, click here: https://bit.ly/2F96vyN

18.01.2022 This week Blackdots Executive Director, Client Solutions Abhik Sengupta was delighted to speak with Matthew Lumsden Principal, Head of Distribution at Vanguard, to discuss the customer, employee and operational shifts theyve made in response to the crisis. You can watch the interview here: https://bit.ly/3eIbbsK

16.01.2022 As leaders continue to work through the reconfigure phase, it is essential to have a clear plan of action. In this video, Marty Nicholas and Abhik Sengupta discuss the key imperatives and practical actions leaders must focus on, in order to move forward. Watch now: http://ow.ly/tIw550zClIA

16.01.2022 How can you continue to deliver customer and commercial success as go-to-market complexity increases? In this infographic, we outline the evolution of sales, 3 prevailing sales models and capability shifts required to pivot between each stage: https://bit.ly/37t3Dqu

15.01.2022 When it comes to progressing omni-channel maturity in Health Science, it can be difficult to determine the next steps you must take. We have developed a Self Assessment framework to help leaders understand their current state, and the specific priorities that will allow them to move forward. You can download it here: https://bit.ly/2SZ3O7d

15.01.2022 We understand that each organisation is experiencing the crisis differently. To offer further support, we have added a Q&A Forum to our COVID-19 Content Hub so our consultants can answer your specific questions: http://ow.ly/O59T50zV7nJ

14.01.2022 Mark Taylor, Managing Director EMEA, is excited to be hosting a webinar on 28 of May, with guest speakers from RB, Three and AIB. Join us as we for discuss the key customer, channel, capability and operating models shifts that will allow you to set your business apart now, and after the pandemic. Register now: http://ow.ly/kKHG50zL8gr

14.01.2022 We are delighted to be partnering with Salesforce for their webinar this Thursday on Digitising the Engagement Model in Life Sciences. Join us as we explore the key capabilities needed to successfully uplift employee, patient and HCP experience, while simultaneously driving commercial outcomes. Register now: https://bit.ly/2AHPj1k

14.01.2022 As part of our visual identity refresh, we took the opportunity to update our website to be more approachable, straightforward, confident and progressive. If you haven’t already check it out now: https://bit.ly/2UtII15

14.01.2022 When it comes to marketing op model redesign, there is no one-size-fits-all approach. The latest blog in our future of marketing series, explores how this function should be organised at each stage of the customer journey, and the skills, mindsets and behaviours needed for success: https://bit.ly/31dOZ3K

13.01.2022 Think global, act local a common saying, but one that very few Health Science leaders are able to execute successfully. In our latest infographic, we explore how you can leverage scalable capability investments from global, and apply local personalisation for the customer to accelerate the pathway to true seamlessness: https://bit.ly/38lIPDg

12.01.2022 Were excited to be joining Salesforce on Thursday 30 April for a webinar dedicated to supporting leaders in Life Sciences. The session will explore implications of COVID-19 on the industry and how organisations should respond. Register Now: https://www.salesforce.com//even/webinars/form-rss/2275579

11.01.2022 How can you reconfigure your business for long-term success post COVID-19? Here we explore the actions you can take now depending on how your organisation has been impacted by the crisis. https://bit.ly/2RiKpNB

11.01.2022 We are delighted to have Brad Askwith Regional Head Commercial Capability Building APAC at Merck join us as a guest speaker on our Health Science webinar this Friday. Register now to hear practical insights on the go-to-market and capability shifts required to thrive in the customer and digital age: http://ow.ly/m9YX50A2vn4

10.01.2022 Over the last 12 months, weve seen a significant increase in multi-country, regional and global work. Weve made some structural changes that will enable us to elevate our focus on supporting clients and establish growth accountability across regions - empowering our leaders to operate in a more connected and autonomous model: https://bit.ly/2Qu0SxF

09.01.2022 Don’t miss out on hearing all things micro journey related with Natasha Stefos Marketing Manager and Anthony Lai Digital Marketing Specialist. Join us for a behind-the-scenes walk through of Blackdot’s own set up, including an exclusive share of how it comes together in the tech. Registration links below: APAC: https://bit.ly/38arAVf EMEA: https://bit.ly/3qheFqN America: https://bit.ly/3kK8wlI

09.01.2022 How can you align global and local priorities to deliver the ideal HCP experience? Register for our upcoming webinar to hear real world perspectives from AbbVie’s Alida Rossi - Customer Excellence Director when it comes to accelerating omni-channel maturity. Registration links below: APAC: https://bit.ly/30MOCgJ EMEA: https://bit.ly/3bSj5jG AMERICA: https://bit.ly/3qSEGgr

08.01.2022 The impact of COVID-19 is being felt differently by each organisation and business unit based on industry and their respective omni-channel maturity. So how can you reconfigure your business to survive the current challenges and thrive beyond the pandemic? Find out here: http://ow.ly/Upge50z3T60

08.01.2022 With restrictions beginning to ease, many Health Science leaders are turning their minds to what the role of sales reps will look like once normality returns. Join our upcoming webinar to understand the capabilities and operating model shifts needed to operate in a digital-first environment. Registration links listed below: APAC | https://bit.ly/2AeA7Ze Europe | https://bit.ly/2M7jiC8 America | https://bit.ly/3guJxR2

07.01.2022 In our latest blog, Mark Taylor - Blackdots Managing Director, EMEA interviews Kai Gait, Digital Transformation Director at Boston Scientific to hear his perspectives on the future of sales and the shifts required to progress towards an omni-channel engagement model: https://bit.ly/316X37D

07.01.2022 Register for Salesforce’s upcoming webinar running 4th Nov at 10am AEDT to hear practical insights from Jackie Wilson on how Life Science organisations can set up to deliver more seamless omni-channel HCP experiences. Featuring a panel discussion with leaders from the likes of AstraZeneca and Merck this one is not to be missed: https://sforce.co/2HccSTw

06.01.2022 Striking the balance between CX, productivity and growth is critical for driving immediate and post-crisis success. Join our upcoming webinar as we discuss how taking this holistic approach will enable you to self-fund your transformation, and hear examples of how leading organisations have seen success: https://bit.ly/3fJDUN5

06.01.2022 Were looking forward to having Alysia Halloway, Business Unit Head, Womens Health & Established Products at Bayer join our webinar next Friday! Register now to hear practical insights and real-life experiences with fast-tracking omni-channel maturity in Health Science. http://ow.ly/IrkA50zsyYh

06.01.2022 Mental Health is something we hold close to our hearts at Blackdot, which is why weve made it a priority to stay connected virtually with one another whilst working from home - through mid-week morning teas, Friday drinks, group yoga and trivia. This morning, we were all encouraged to take a break, get outdoors and support one another for R U OK? Day.

06.01.2022 "I’ve been working with Blackdot for close to 5 years now, and in that time I’ve had the opportunity to work with some exceptional clients and great colleagues, along with seeing the company’s growth first-hand. Gabby Lukes-Mooney. There’s never been a better time to join our team find out about our current opportunities now!: https://bit.ly/2TQv3Rd

06.01.2022 In a time where physical channels are limited, many organisations have rushed to improve their omni-channel capabilities without a clear understanding of what it means. Here we explore the difference between multi and omni-channel, considerations for defining the stage that is right for you now, and how to get there: https://bit.ly/3eSBZ94

06.01.2022 Driving lasting customer-centric growth will always lie at the core of who we are and what we do. However, 18 months ago, how we engage with clients significantly evolved. Given this, we felt it was important to update our company values to truly reflect how we work with them. Find out more: https://bit.ly/3fMnNhF

05.01.2022 How can you empower your Sales Managers to guide their teams effectively and deliver strong results? In this infographic we explore how to apply Blackdots proven Sales Management Disciplines in the current context. http://ow.ly/OuRN50zm3gW

05.01.2022 At Blackdot, weve always valued bringing together cross-industry leaders. We feel this is important now more than ever, so will be hosting a series of roundtables globally to connect leaders and share practical insights for navigating the current environment. Subscribe to Blackdot Insights for more information. https://bit.ly/3aR3H3j

05.01.2022 With one of our core company values being ‘challenge', we can wholeheartedly say that the women at Blackdot #ChoosetoChallenge every day. For #IWD2021, we asked some of our ladies to step up to the mic and share what ‘challenge’ means to them here’s what they had to say!

04.01.2022 Following the official opening of our Singapore office late last year, weve enjoyed working with more clients with multi-country and APAC-wide needs. Heres what our Managing Director, Marty Nicholas, expects FY21 to look like for the region: http://ow.ly/Ug8G50Arpip

03.01.2022 Jackie Wilson our Head of Health Sciences, APAC spoke on a Salesforce webinar yesterday, to share best practice insights for engaging HCPs through omni-channel. If you missed it, but would like to hear the insights shared you can view Blackdot’s recent session on the topic here: https://bit.ly/38cRtog

03.01.2022 Whilst COVID-19 has brought about many challenges, it has also presented a window of opportunity for organisations - to reset business models, reprioritise investments and build new capabilities. In this post we explore the no regrets actions you must take now to endure the downturn and ensure ongoing success. https://bit.ly/2KcJ2MA

03.01.2022 With many leaders working towards accelerating omni-channel maturity, we thought it would be timely to re-run our most popular webinar from 2020. Join us as we explore what the future of sales will look like including the capability and go-to-market shifts required for success. Registration links below: AMERICA: https://bit.ly/3t5lKfS EMEA: https://bit.ly/3qH40Gc APAC: https://bit.ly/3l4JWfr

02.01.2022 Alex Grell has been a member of the Blackdot Community for some time now after attending our executive events, to then becoming a client where he was impressed by the marketing, sales and service expertise, as well as the approachability of the team. We’re excited to announce that he has now taken on the role as Head of Commercial Excellence at our Sydney HQ!

02.01.2022 Subscribe to Blackdot Insights to become part of our community of customer and growth focussed leaders. Youll receive exclusive access to our bi-annual newsletter and be the first to hear about our latest content, upcoming events, webinars and networking opportunities: Join now: https://bit.ly/3hZuH5w

01.01.2022 Blackdots Managing Director, APAC Abhik Sengupta will be speaking with Antonio Pugliano, Associate Partner at Servian on our upcoming webinar. Join us as we explore how you can deliver more relevant and meaningful customer experiences by operationalising your data. Register now: https://bit.ly/355jCw0