Bordernet Internet Pty Ltd in Brisbane, Queensland, Australia | Public utility company

Bordernet Internet Pty Ltd

Locality: Brisbane, Queensland, Australia

Phone: +61 1300 730 302

Address: 51 Alfred Street 4006 Brisbane, QLD, Australia

Website: https://www.bordernet.com.au/

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• Internet service provider

25.01.2022 We are carrying out emergency network maintenance affecting all Bordernet services, tonight, Thursday the 4th of April. Your service may be disrupted for a maximum of 30 minutes during our change window of 11:59PM - 6:00AM AEST. If your service is offline at the conclusion of the change window, please try power cycling all of your equipment before contacting Bordernet Customer Support. This step usually helps resolve most connectivity issues under such circumstances.... Thank you for your understanding and we apologise for any inconvenience this may cause.

24.01.2022 Sky Muster satellite customers will receive 10GB Covid-19 relief data blocks delivered on Mondays to help get through this crisis. To help accommodate the increase in demand, we are also upgrading our network by around 40% to help avoid congestion.

24.01.2022 Bordernet is aware of an issue affecting SkyMuster satellite services following nbn scheduled maintenance. If your service is currently offline, please power off your NBN equipment and router for 2 minutes, then power them back on again. Please then allow a further 10 minutes for the service to come back online. We thank you for your continued support.

23.01.2022 Bordernet is currently aware of an issue with our billing system, not unshaping customers after their usage resets. Engineers are currently working to resolve as soon as possible. We apologise for any inconvenience this may cause.

23.01.2022 Bordernet is currently aware of an issue affecting our 1300 number. We are working to resolve ASAP. Sorry for any inconvenience and thank you for your continued support. Update: Issues affecting our 1300 number have now been resolved.

23.01.2022 Thanks to the continued growth of the Sky Muster satellite service, we need to do some upgrades overnight between 12:01am and 4am. All Sky Muster services will be offline for about 30 minutes while this upgrade takes place. If you're experiencing difficulty after the outage window finishes, please restart your networking equipment. We are grateful for your continued support.

23.01.2022 Bordernet is currently aware of an outage affecting our phone number. We are working to resolve ASAP. Our team can still be contacted via email: https://www.bordernet.com.au/contact

21.01.2022 Bordernet is currently aware of an outage affecting some Sky Muster Satellite services. Currently, we are investigating the fault with NBN. We will continue to provide updates as soon as they become available.... We apologize for any inconvenience UPDATE 21/01/2020 6:30AM: After NBN completed restoration work last night, some services are still remaining offline. NBN is continuing to work to resolve this outage. NBN is treating this with a high priority. We apologize for any inconvenience this has caused. UPDATE 22/01/2020 7:00AM NBN reports all services have now been restored after emergency restoration work was carried out overnight. If your service is remaining offline, we recommend turning off your nbn modem and router for one minute and then back on again. We apologize again for any inconvenience this may have caused and thank you for your continued support.

21.01.2022 nbn has advised of a NBN wide Sky Muster outage. NBN is currently working to resolve ASAP. we apologize for any inconvenience and will continue to provide updates as soon as new information comes to hand.... Update 7:30AM: NBN has advised traffic has been restored to all gateways except Geraldton, Kalgoorlie & Waroona. Update 8:30AM nbn investigations indicate that some services are stable however loss of connectivity to all Sky Muster services are still occurring. All Sky Muster gateways are still affected.

21.01.2022 Sky Muster network upgrade Thanks to the continued growth of the Sky Muster satellite service, we need to do some upgrades overnight between 12:01am and 4am. All Sky Muster services will be offline for about 30 minutes while this upgrade takes place.... If you're experiencing difficulty after the outage window finishes, please restart your networking equipment. We are grateful for your continued support.

20.01.2022 Bordernet is currently aware of a recent outage that is currently impacting services, Sky Muster services impacted have been showing a White Status ring. NBN is currently working on restoring the impacted services. UPDATE 12:11PM AEST - NBN are seeing services are starting to slowly restore in batches. Bordernet will continue to provide updates as they become available.... UPDATE 3:00PM AEST: NBN engineers are currently working to recover all offline services. Unfortunately, this is taking much longer than expected. We apologise for any inconvenience this has caused. We will continue to provide updates as more information comes to hand. UPDATE: 6:00PM AEST NBN have completed their work on the satellite itself, and their Network Engineers are working hard to bring everyone's service back online, hopefully within the next 30 minutes. If you are still not able to connect to your service by 6:30PM, we'd suggest performing a power cycle, and if you are still finding that your service will not connect, give Support a call on 1300 730 302.

19.01.2022 Bordernet is currently aware of some Sky Muster services being offline overnight. If your service is currently offline, we highly recommend power cycling your service. We apologize for any inconvenience this may cause.... Steps to power cycling your connection: 1: Turn off both the nbn box (NTD) and your wireless router. 2: We recommend waiting at least 5 minutes. 3: Turn the nbn box (NTD) back on. 4: After waiting another minute, turn on your wireless router. Please note, it can take between 5 minutes and 30 minutes to restore the connection.

19.01.2022 Our Bordernet team are currently being evacuated due to a possible fire. During this time we'll need to temporarily close our call centre so that our staff are safe and sound. Bordernet will be working to minimise the disruption to our operations. We apologise for any inconvenience this might cause. We will update shortly. Thanks... UPDATE 5:34PM Our team is now safely back into our office and the phones lines are back open. Thank you for your continue support.

19.01.2022 We are currently aware of some Sky Muster services on the Geraldton Ground Station being offline following nbn planned maintenance overnight. We will continue to provide updates as soon as updated information comes to hand. Affected beams:... Beam 5 - Torrens Creek - QLD Beam 21 - Cunnamulla - QLD Beam 23 - Goondiwindi - QLD Beam 25 - Brisbane - QLD Beam 27 - Lighting Ridge - NSW Beam 31 - Port Augusta - NSW Beam 42 - Sydney - NSW Beam 45 - Bordertown - SA Beam 49 - Merimbula - NSW Beam 77 - Top End - NT Beam 78 - Gulf of Carpentaria - NT Beam 89 - Alice Springs - NT Beam 90 - Mt Isa - QLD Beam 92 - Mt Magnet - WA Beam 94 North West - SA We thank you for your continued support. Update 6:00PM nbn is continuing to investigate the incident with multiple levels of support assisting with testing and analysis. Update 14/06 4:00AM: nbn will be reconfiguring their Internal Network. The reconfiguration will be performed between 05:00 am and 06:00 am on 14/06/19 all end-users in all beams operating from the Geraldton Earth Station will not be able to access the network for up to 30 minutes during the outage window. Update 11:15AM: As part of restoration activities, nbn reversed recent software changes. This was unsuccessful in restoring services. nbn is continuing to work to resolve all services connecting to the Geraldton Ground Station.

19.01.2022 Our bordernet team are currently being evacuated due to a possible fire. During this time we'll need to temporarily close our call centre so that our staff are safe and sound. Bordernet will be working to minimise the disruption to our operations. ... We apologise for any inconvenience this might cause. We will update shortly. See more

18.01.2022 Our phone system is currently experiencing technical difficulty - this has been escalated to our Engineering team for resolution, we'll be back online as soon as possible. For all non-urgent inquries, please email out team: https://www.bordernet.com.au/contact UPDATE: 9:15AM Our phone systems should be back online now, and our agents are ready to receive your calls.

18.01.2022 We've identified that nbn are taking longer than usual to contact customers about installation appointments. This may result in installation delays, but we are working with nbn very closely to rectify the issue. Unfortunately, this is an industry-wide issue, impacting all Sky Muster internet service providers. ... We apologise for any inconvenience and thank you for your patience.

18.01.2022 Bordernet is currently aware of an outage affecting the My Bordernet portal. Engineers are currently working to resolve. Thank you for your understanding and we apologize if the change causes any inconvenience.... Update: The My Bordernet portal is now back online

18.01.2022 NBN Is currently aware of an outage affecting Sky Muster causing customers on the following beams and locations to be offline. Torrens Creek, QLD (Beam 5) Cunnamulla, QLD (Beam 21) Goondiwindi, QLD (Beam 23)... Brisbane, QLD (Beam 25) Lightning Ridge, NSW (Beam 27) Port Augusta, SA (Beam 31) Sydney, NSW (Beam 42) Bordertown, SA (Beam 45) Merimbula, NSW (Beam 49) Top End, NT (Beam 77) Northern Gulf of Carpentaria, NT (Beam 78) Alice Springs,NT (Beam 89) Mt Isa, QLD (Beam 90) Mt Magnet, WA (Beam 92) North West, SA (Beam 94) NBN is currently working to resolve this as quickly as possible. We apologise for any inconvenience caused.

16.01.2022 To ensure the performance of our Sky Muster Satellite service (nationwide), we will be carrying out emergency network maintenance overnight. Sky Muster satellite services (nationwide) and Fixed Wireless services in NSW may be disrupted for a maximum of 1 hour during our change window of 11:00PM (01/11/2019) - 3:50AM (02/11/2019) AEST (Brisbane time). If your service is offline at the conclusion of the change window, please try power cycling all of your equipment before contac...ting Brodernet Customer Support. This step usually helps resolve most connectivity issues under such circumstances. Thank you for your understanding and we apologise for any inconvenience this may cause.

16.01.2022 Bordernet is aware of an outage affecting all Sky Muster satellite services. Our network engineers are working to resolve ASAP. We apologize for any inconvenience this may cause.... UPDATE:Our engineers just advised services should be coming back online if you turn both the nbn modem and your router off for a minute then back online again, your service should be back.

15.01.2022 Updated Advisory: BorderNET is aware of an NBN Satellite outage affecting some Sky Muster Customers since Monday Morning. Affected services often have blue status lights and look like they should be functioning. ... NBN is continuing to work on this issue and hope to resolve the problem as soon as possible. NBN are continuing work on this issue and hope to resolve the problem as soon as possible. NBN recommends that Satellite customers who presently online do not restart or turn off their NTD as it may become affected by the outage. We thank you for your patience. UPDATE 22/01/2020 7:00AM NBN reports all services have now been restored after emergency restoration work was carried out overnight. If your service is remaining offline, we recommend turning off your nbn modem and router for one minute and then back on again. NBN are continuing to work on this issue and hope to resolve the problem as soon as possible.eir NTD as it may become affected by the outage.

11.01.2022 Bordernet Mail Server Outage Our engineers have identified an issue with the Bordernet Mail Server, and are currently working towards a resolution. We apologise for any inconvenience and thank you for your patience as we work to restore the service.

11.01.2022 NBN advises of urgent planned repairs affecting Satellite services on all beams fed from the Geeveston Satellite Gate way. Damaged equipment on one of the antennas requires attention and replacement. Remediation works will require a temporary shut-down of services allowing technicians to safely access the and replace the damaged equipment. Outage window... Thursday 02/05: 9.30AM Till 12.30PM AEST Services on the following beams will not be able to access the network for the duration of the outage window: Mount Wyatt, QLD (Beam 6) Longreach, QLD (Beam 8) Horsham, VIC (Beam 46) Melbourne, VIC (Beam 51) Orbost, VIC (Beam 53) Mt Magnet (small beam), WA (Beam 62) Narrogin, WA (Beam 67) Lord Howe Island (Beam 74)

10.01.2022 NBN is currently investigating a fault with the Bourke, NSW Satellite Earth Station causing services to be offline. We will continue to provide updates as soon as new information comes to hand. UPDATE: 3:20PM... It has been determined this incident has been caused by severe weather. Restoration of service is expected upon the easing of weather conditions. UPDATE: 3:35PM Services are now back online.

10.01.2022 Sky Muster customers across the country are experiencing the same outage at the moment, no matter which provider they're with. But we know that NBN are on the job and working hard to fix the issue. Thank you for your patience.... [ARTICLE REPOST BELOW]

09.01.2022 Bordernet is currently investigating an outage all Sky Muster services. Our engineerings are currently working to resolve. We thank you for your continued support and apologise for the inconvenience.

08.01.2022 Bordernet is currently aware of an outage affecting some Sky Muster Satellite services. Currently, our engineering team are working to resolve as soon as possible. We apologize for any inconvenience this may cause and thank you for your continued support.

07.01.2022 ANZAC Day is always a chance for us to pay our respects to service men and women and to reflect on sacrifices made for our country. We hope you are able to do so in a fitting way. Lest we forget. Please note: Our Sales and Support team will be closed.

07.01.2022 Bordernet is aware of an issue affecting NBN SkyMuster services. Affected services will be experiencing degraded speeds and packetloss. The Bordernet engineering team are working with NBN to resolve this issue, and we will provide further updates as they become available. - Thanks for your patience

07.01.2022 We are aware of an issue affecting Bordernet email services. Customers will not be able to log into webmail and will not be able to send & receive emails. Engineering are working to resolve this matter, and we will provide further updates as they come through. Thanks for your patience

06.01.2022 Not sure where your data is going? Or just want to check how much data you have remaining? We've created a short guide to help you out!

05.01.2022 We are currently investigating an issue affecting our national call centre. This will affect all calls to the Bordernet Account, Sales and Support departments. If you're able to contact us via email or social media with your request, please send us a message and we'll arrange for a callback as soon as the issue is resolved. We apologise for any inconvenience.

04.01.2022 From the Bordernet team to you, we hope you have a great and safe Easter long weekend. Our opening hours over the long weekend are: Good Friday 19/04: ... Sales & Accounts: Closed Support: Closed Easter Saturday 20/04: Sales & Accounts: Closed Support: Closed Easter Sunday 21/0: Sales & Accounts: Closed Support: Closed Easter Monday 22/04: Sales & Accounts: Closed Support: Closed

04.01.2022 Bordernet is currently investigating an outage affecting Sky Muster Satellite service Australia wide. Our engineers are currently working to resolve as soon as possible. We apologise for any inconvenience this has caused.... UPDATE 6:30AM (AEST): Services are now coming back online. If your service is offline please try turning off, then turning on all of your equipment. This step usually helps resolve most connectivity issues under such circumstances. Thank you for your understanding and we apologise for any inconvenience this may cause. UPDATE: 7:40AM (AEST): Our engineers have noticed services containing to drop out. Engineers are continuing to work to ensure a stable service.

04.01.2022 To ensure continued service of our Australian based call centre, availability of no lock-in contracts and growth of our experienced customer/technical support teams, on the 01/10/19, all Bordernet plans will be increasing by $5 per month. Updated pricing will not be visible on My Bordernet or our website before this date. Thank you for your understanding and ongoing support.... The Bordernet Team.

04.01.2022 Its Ekka public holiday in Brisbane today so our phone lines will be closed and reopening at 8am on the 15th of August. Please feel feee to send through any enquires to us via our website contact request form https://www.bordernet.com.au/contact or on [email protected] or [email protected]. Thanks! https://www.ekka.com.au

04.01.2022 To say thank you for your loyalty this year, we are giving away 10GB Anytime data to all of our Sky Muster satellite customers, to enjoy over the Holiday season. Since data blocks dont roll over into the next billing period, weve split the 10GB up into 5GB blocks to help ensure all customers, irrespective of the billing date, have ample time to enjoy the FREE data. When will the data blocks be available?... Data block 1: Friday 20/12/19 Data block 2: Friday 10/01/20 We hope you enjoy the extra data and thank you for your continued support!

03.01.2022 Our bordernet team are currently being evacuated due to a possible fire. During this time we'll need to temporarily close our call centre so that our staff are safe and sound. Bordernet will be working to minimise the disruption to our operations. ... We apologise for any inconvenience this might cause. We will update shortly. See more

03.01.2022 Bordnernet Call Center - Early Closure Due to maintenance, Bordernet will be closing our help line early today (Wednesday 17/03/21). Our line is anticipated to re open 8:00am AEST 18/03/21.... We apologise for any inconvience experienced.

01.01.2022 nbn is aware of an outage affecting the following NBN SkyMuster beams: Longreach, QLD (Beam 8) Narrogin, WA (Beam 67) Lord Howe Is (Beam 74)... Horsham, VIC (Beam 46) NBN has advised customers in these areas will not be able to access the NBN satellite network, and we are expecting to receive another update at 9:40 AEST UPDATE 8:55AM: NBN have advised connectivity on Horsham, VIC (Beam 46) has been restored, however, the following beams remain offline: Longreach, QLD (Beam 8) Narrogin, WA (Beam 67) Lord Howe Is (Beam 74) UPDATE 10:15AM nbn have advised they have been unable to fix the outage remotely. A technician is on route. ETA 1 PM AEST. UPDATE 1:31PM: A technician has attended the site and upon investigation has found alternative parts are required to begin works. Field services are now sourcing the part required. There is currently no ETA at this stage. We will continue to provide updates as they come through. UPDATE 2:30PM: NBN has advised connectivity on Longreach, QLD (Beam 8), Narrogin, WA (Beam 67) & Lord Howe Is (Beam 74) has been restored.