Bot Hello in Brisbane, Queensland, Australia | Consultation agency

Bot Hello

Locality: Brisbane, Queensland, Australia

Phone: +61 7 3184 8363

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25.01.2022 Some exciting news to wrap up Friday! The botheads are honoured to be one of the ten grant recipients for the Lord Mayors Global Entrepreneur Program. This grant will help us expand our global footprint and influence in key markets like Europe and the US. Big thank you to Lord Mayor Adrian Schrinner, Cat Matson, and Digital Brisbane for the continued supportwere honoured to be amongst such innovative and impressive startups in the Brisbane ecosystem. ... Bring on 2020 Full article here https://lnkd.in/eQ9JKQq Australias next top models below

25.01.2022 Jay and Sean were down on the GC last week for the SWISH 2-Day Bootcamp with ISR Training. Thanks again to @ryan_tuckwood and the ISR team for a super engaging and insightful day! We had a blast

24.01.2022 96% of all users received a product recommendation in our Maybelline Browbot How wild is that?? Thats 96% of all users (~10k) engaging with the Messenger Ad, answering all questions and receiving their Brow product recommendation. To encourage completion, we designed a follow-up message that would remind the user to complete the flow 24 hours after they initially engaged. As well as comedic, fun, and exciting copy/GIFs to build intrigue and sharability within the ...experience. To ensure we got the language just right...we researched the top phrases and emojis used by the official Maybelline pages, as well as in the comments from their followers (we literally have a spreadsheet ranking emoji frequency). Were absolutely stoked with these results as it only validates the power of conversational channels as a tool to create far more personalised and relatable content #keytakeway Build long-term affinity with your brand by taking the time to truly understand your customer and speak to them in a language that they can relate to! #furtherreading For more info on this project, check out our case study here https://lnkd.in/ebGWq5R See more

23.01.2022 We recently adopted the Objectives and Key Results (OKR) framework (invented by Intel co-founder Andy Grove and later popularised by Google) for goal setting and project management. Its a refreshing process of aligning all individual-level tasks to greater company objectives that move the needle towards achieving the overall vision/mission statement. The greatest thing about OKRs are simply the periodic process of measuring progress towards goals. Writing down tang...ible metrics and KPIs (the Key Results) that help you quantitatively understand just how much youve moved the needle over a period of time. Were looking forward to setting our OKRs every quarter and measuring our progress each week See more

23.01.2022 Jay bearly able to contain his excitement down in Sydney today with Lyres Spirit Co So cool to be a part of this companys journeybiiiig things coming. Looking forward to the bot launch next year!

21.01.2022 Merry Xmas from bothello AKA the botheads Weve had an incredible and slightly overwhelming 2019. A big thank you to all of our friends, clients, and partners who have supported and been a part of this crazy journey. Its the talented individuals that we get to work with every day that makes us grateful for choosing this path and starting bothello almost exactly 2 years ago. Here are some highlights from 2019!... Moved into our beautiful new home at Hub Australia Exhibited at our first tech conference Launched our new website and blog Hired our first full-time team member and intern Landed our first interstate client and global brand Went through the QUT bluebox accelerator program Gave our first investor pitch and podcast/video interview Received the Lord Mayors Global Entrepreneurship Grant Received ~700k messages through our bots, automating over 5500 customer service hours across our clients! Note our office will be closed from 23rd Dec to 2nd Jan, but well be working remotely and happily respond to any emails/calls during this time Wishing everyone a happy and safe holiday! Bring on 2020

19.01.2022 The digital personification of Gold Coast Suns mascots Sunny Rae & Skye within Facebook Messenger is (we think) a truly innovative approach to business-to-consumer engagement. By humanising your organisation and developing a relatable persona around your brand, it enables the consumer (or in this case fan) to build a relationship akin to developing one with a friend. In 2019 people are drowning in noise and searching for authenticity in who they follow and what they engage... with. Personalised engagement not only builds long-term affinity with your brand, but allows you to customise your offers and interactions based on the end-user and target demographic. Check out a simple, but highly-effective example of this with the GC Suns below

19.01.2022 Woo our first international bot is live! Were super proud to announce the launch of the Jetts New Zealand Messenger Chatbot The FAQ and intelligent responses are driven by an analysis of the top queries asked by prospective and current Jetts NZ members. Data-driven FAQs ensure that only the most relevant and prevalent answers are being displayed. All chatbot design considerations must be anchored towards efficiency, convenience, and personalisation. If not, us...ers will still prefer existing customer service channels and processes. Huge thanks to the Jetts NZ team for their assistance in getting this bot launched in record time. You guys are legends. #botlaunch #facebookchatbots #jettsnz #fitnessbots #yeahthebots See more

19.01.2022 Were excited to be mentoring at Startup Weekend NextGen hosted by Techstars & QUT Creative Enterprise Australia next month! Techstars Startup Weekends are 54-hour events designed to provide superior experiential education for technical and non-technical entrepreneurs. The bothello team have participated in a number of Hackathons and Startup Weekends over the years. There is no greater introduction to the startup ecosystem, for both educational and networking... purposes. If youre a student or just curious about how startups work, we highly recommend checking out Startup Weekend NextGen. Tickets are still available #startupweekend #dontbeshy #showup See more

18.01.2022 2020 is here! After some much needed time off, the #botheads are back at it with exciting projects kicking off across Tertiary Education, Food & Beverage, Fitness, Sports, and Cosmetics This year were also committed to sharing more behind-the-scenes content around our day-to-day, development process and design methodologies. ... Thanks and we hope everyone has a great year

18.01.2022 How good is the future "Harnessing the power of spatial computing, this is the first app of its kind to bring your favorite bands and artists to life in the world around you, in ways never before possible." #spatialcomputing #mixedreality

18.01.2022 Will be an exciting time once we can natively embed AR experiences like this into Messenger! Credit: Unknown #wearewaitingfacebook #whatisreal #augmentedreality

18.01.2022 Have you checked out Seans podcast episode? He talks all things chatbots, data privacy, conversation design and Facebook Ads with Gerard Doyle from Fractal Marketing Full episode on Spotify below ... https://open.spotify.com/episode/0Tid26vhLfPylZyHKqzpAF

18.01.2022 We absolutely loved the 2020 Amazon Alexa Super Bowl Commercial. Its clever and hilarious. Its also a great illustration of how society has changed and evolved over the past millennia, and how it will continue to be shaped by technologies like Voice AI. Voice AI breaks down so many friction points for consumers and is the beginning of a much larger trend to humanise the way we engage with technology.... We definitely see the opportunity in creating Voice AI solutions, however, we arent quite convinced that the adoption of Voice as a B2C channel is high enough in Australia to warrant the investment. Branded Alexa Skills are on the rise, but until visual interfaces are paired with the interaction its unlikely that consumers will prefer Voice as a channel for things like online shopping or customer support. #furtherreading this TechCrunch article gives a great overview of the current state of the shopping-via-smart-speakers market in the US https://lnkd.in/epEAbwr See more

16.01.2022 ily @maybelline

16.01.2022 Hey everyone, We hope youre keeping well and doing what you can to protect the wellbeing of your friends and family. Along with many other businesses, bothello have been working from home to reduce the risk to our team, our clients, and the public. After speaking to our clients its evident that the impact of this crisis is far-reaching and presents an array of challenges to the many industries we serve. As such, we are doing what we can to assist our clients in managing th...e influx of customer service queries and COVID-related questions to their digital channels. Its important we do what we can to support each other, our businesses, and our livelihoods. A no agenda phone call to an old friend, business associate, or colleague should not feel out of placelets make a real effort to ensure we all feel as supported as possible during this difficult time. If there are any businesses out there that feel alone in this fight and would like to brainstorm with another business owner about how we can best help each other out, please dont hesitate to reach out to either Jay Farrell or Sean Melis. Keep smiling, be empathetic, and stay safe. the bothello team

16.01.2022 Were in The Courier-Mails Queensland Business Monthly today! Even though its only a small segment, its super cool to get recognition from the newspaper that our team all grew up reading. Big thanks to Cat Matson & Brisbane Marketing for the opportunity! Were so grateful for your continued support.... #happyfriday #bothello See more

13.01.2022 Did you know that on top of bespoke chatbot projects, weve also built an end-to-end bot development, management and analytics platform? Our platform helps our clients visualise their conversational flows in a WYSIWYG (What You See Is What You Get) editor thats structured as a top-down process map. Copy drafting, review and approval is one of the most time-consuming parts of bot development. So we created a multitude of collaborative functions on our platform to s...treamline this process. Without complete control to develop and iterate on our platform to suit our client and project needs, wed struggle to scale our offering. Especially since most of our clients are now interstate. Frequent collaboration and feedback is a fundamental requirement for creating high-quality chatbot experiences that are tailored to brand-specific and user-centric conversational preferences. #learnmore Visit our website for more info on our platform or to book in for a demo https://bothello.io/platform/ See more

13.01.2022 Its LIVE!! Check out our Co-Founder Sean Melis speaking on Tomorrows Tech about what were doing at Bot Hello, how were differentiating ourselves as a business, and how hes identified failure as a key driver for personal and professional growth. Shout out to 3DotDigital for the opportunity

12.01.2022 Seans interview is out on auspreneur. The method behind the bot madness

11.01.2022 Huge news! Facebook has just acquired Scape Technology, a 3D mapping company that is creating a full 1:1 scale digital version of the real world. In addition to the Facebook Horizons announcement last year, and the confirmation of the long-rumoured development of their own AR glassesthis acquisition looks to tie everything together. The Facebook ecosystem will inevitably cross realities to create a digital mixed reality environment of work, play, and socialisation.... Facebook is evolving from its 2D app-based interface, into interactive environments that will shape the way we live and engage with the real world. We see this evolution directly impacting the Messenger ecosystem and the conversational channels that have been created between users and businesses. Were fascinated to see where this goes and how conversational bots will play a role in mixed reality environments. #mixedreality #augmentedreality #xr #facebookhorizons #conversationalAI See more

10.01.2022 Great to see conversational applications being utilised to streamline communication during this time of crisis. "...the service lets users of the Facebook-owned messaging app learn more about current infection rates, how to protect themselves, and get answers to frequently asked questions about the disease." Talk to the WHO chatbot here: https://lnkd.in/d9XQcNY

09.01.2022 More amazing clients like Apro Label pls we had a blast working with their team and cant wait to see what we can achieve together in 2020 with Facebook Messenger. eCommerce stores and eBoutiques are slowly making the transition to personalised product recommendation, highly-targeted offers/promos, and demographic-specific messaging. Its time to start designing communications for individual buying personas and user preferences, rather than the shotgun approach of tradi...tional email marketing and untargeted paid advertising campaigns. To any eCommerce stores/labels that follow our page and are interested in hearing more about how Messenger can elevate your brand and customer service to a new level, please get in touch! Complimentary bot strategy session booking link in the comments #conversationalcommerce #botstrategy #customerservice

09.01.2022 Street Fighter II in AR "One player sets up the stage by pointing their phone at any flat surface (streets, tables, etc.), the stage automatically adjusts for smaller surfaces and then the second person points their own phone at the same surface and joins in. They both just need to have the app on their devices. Each selects their fighter and then begins the matchup. Its kind of like a real-life Mexican standoff except you have your virtual gladiators fighting in this ...ring between you. So it really is a live multiplayer AR experience, fully functional and playable." Credit: Abishek Singh #augmentedreality #mixedreality #friyay

09.01.2022 "Inspired by Star Treks Holodeck, Sandbox VR is a futuristic VR experience where you can actually see and physically interact with everyone inside, just like the real world. Our team from Ubisoft, EA, and Sony is building a new form of entertainment that lets you feel like youre living inside a game or movie. So go ahead. Move. Shoot. Fight. Dance. Do what you want. In here, its possible." ANYTHING IS POSSIBLE.

08.01.2022 Super excited (and proud) to announce the launch of the Gold Coast SUNS Choose Your Own Adventure (CYOA) Game Day Experience Competition in Facebook Messenger. This was a MASSIVE collaborative effort with the GC Suns digital team to bring to life an idea weve had brewing for over a year. We believe that this type of gamification in Messenger for Sports is a #worldfirst and we couldnt be happier with the result. The CYOA format in Messenger is tricky to get right.... Its a fine balance between function and tonality. The outcome is to ensure that the experience is as efficient yet entertaining as possible for the targeted demographic. To further enhance the experience weve littered the copy with footy slang and player nicknames, as well as video GIF snippets from the actual plays that are occurring throughout the CYOA experience. It also times how quickly you complete it, with prizes given to the fastest times A big thank you to the GC Suns team for your assistance in nailing the copy and going the extra mile on the media assets throughout the bot. #haveago Try out the experience for yourself, wed love to know what you think! https://lnkd.in/f9nAk_p See more

06.01.2022 We often joke about how much we obsess over emoji selection, however, they truly are at the core of conversational copywriting. Emojis enable organisations to efficiently set the tonality and an associated emotion behind their messaginga powerful tool when used correctly. Check out this great article on how emoji selection differs based on geography and how they can tell a story deeper and richer than images themselves #emojis #emojiselection #messaging

06.01.2022 Sooo siiick. Augmented Reality is changing the way we engage with the world, opening up new possibilities for digital designers to create completely unique experiences at live eventslike the space-themed AR content at this years Coachella We cant wait to participate in this space and build AR content into our conversational experiences. More info in the article below

06.01.2022 The big man himself #BTS #dosomethingwithyourhandsmate

06.01.2022 Theres a sleeping giant about to fundamentally change the way we as consumers interact with our favourite online merchants. I think you can guess what it is... #conversationalcommerce #chatbots

05.01.2022 THE DREAM CLIENT!! Super excited to announce the launch of the official SPLENDOUR IN THE GRASS 2020 Messenger Chatbot! We connected the bot live early this morning alongside the lineup announcement on Triple J This bot is one of our most advanced in terms of its Natural Language Processing engine. All structured FAQs, queries, intents, entities, and phrases are 100% data-driven through a backdated analysis of the SITG 2019 Inbox. Weve also designed a bespoke fal...lback system that integrates directly with the FAQ API on the Splendour website. This ensures that any questions that fall outside of the FAQ scope in the bot are still queried through their massive database of FAQs. Currently, out of the hundreds of people that have already messaged the bot, weve had a 95.1% automation/handled rate Shoutout to the teams at Secret Sounds and Bolster for working so diligently with us to create a truly tailored experience for fans and attendees. This was the quickest weve ever pushed out a bot so were stoked at the result. #botlaunch #sitg2020 #facebookmessenger #chatbot #yeahthebots See more

04.01.2022 Super exciting to see the progress being made in the conversational AI space; particularly with multiturn, free-flowing language models. Check out the latest update from Google on their Meena neural network chatbot below "To share progress towards deep learning designed to carry a conversation, Google today introduced Meena, a neural network with 2.6 billion parameters. Meena can handle multiturn dialogue, and Google claims its better than other AI agents built for conversation and available online today." #conversationalAI #multiturn #google

04.01.2022 Big news from Facebook HQ today! A faster, smaller, and simpler Messenger app is rolling out today to all iOS users. The new Messenger (Project LightSpeed) has been rebuilt from the ground up. Through an 84% reduction in its lines of code, the app is now 1/4 of its original file size and now loads twice as fast In addition to its speed, Project LightSpeed lays the foundation to fulfil Facebooks vision for private messaging and interoperability across apps (I.e.... being able to use the same account across Messenger, Instagram, and Whatsapp - this is huge). Were stoked to see Facebooks commitment to improving its messaging experience across platforms and look forward to the space evolving to enable interoperability. #messengerupdate #needforspeed #facebook See more

03.01.2022 Were on TikTok... give us a follow! @bothello

03.01.2022 Were famous Our interview with the Tomorrows Tech team will be out this Wednesday. Stay tuned

02.01.2022 Woooo we finally have some case studies and blog posts live on our (somewhat) new website Head over to www.bothello.io and see what were all about #mondaysareforthebots

01.01.2022 Have you heard of Lyres Spirit Co impossibly crafted non-alcoholic spirits?? Well, now they have a Facebook Messenger Chatbot to tell you all about this amazing new beverage Lyres is one of the most impressive and exciting companies weve worked with to date. Alongside their product, their dedication to creating a truly unique brand is why we think theyre going to absolutely dominate the non-alcoholics spirits category. The Lyres chatbot is packed with a tonn...e of functionality and personality. The conversational experience includes an NLP-driven recipes finder, automated email collection, smart FAQS, an interactive social animal quiz, order tracking and a bunch more features. Shoutout to the Lyres crew who worked tirelessly with us to make sure the bot branding and persona was on point. We believe weve #crafted something truly special and cant wait to see what else we can achieve in this space. #botlaunch #impossiblycrafted #alcoholfree #yeahthebots See more