Bring back Customer Service in Traralgon, Victoria | Local business

Bring back Customer Service

Locality: Traralgon, Victoria

Address: Traralgon 3845 Traralgon, VIC, Australia

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11.01.2022 Popped into Campbell's Butchers in the Arcade yesterday. NEVER AGAIN! While serving me he answers his mobile phone not once, not twice, but 3 times while cashier is on the shop phone. Incidentally these phone calls sound very much general/personal call. He eventually gets off his mobile long enough to tell me $9.80...no worries I said...eftpos ok? He says that's fine. Cool. Now I have to wait for her to get off the phone to use the eftpos line. Waiting Waiting Waiting. I h...ear her eventually say..I gotta go I gotta go..someone needs to use eftpos, so confirming its somewhat a friendly call....that I have had to wait for her to finish. Now keep in mind, he said it was $9.80 and eftpos was fine. She finally gets to allowing me to pay...then says - oh how much was it? I said $9.80...oh she says, we have a $10.00 minimum! Well I said, he never said that to me so I wasnt to know. ..shes says "Is it ok if we just increase the sale to $10.00 then?". NOOOOOOOO!!! I simply handed the meat back to her and went to take my card out of her hand while saying I dont wish to make the purchase now. ...she wouldn't let go of my atm card..I leaned in and had to grab it out of her hand and I said im not buying it now, seeya later as I walked out. All she said was "oh ok then". So we will make me wait while your phone calls are more important than the paying customer....we wont let you know straight away that you have a minimum. Then we have the CHEEK to ask if its ok to increase my purchase price to fit in with you. Its not the 20 cents..its the principle of the whole transaction. CUSTOMER SERVICE HAS GONE TO THE DOGS! See more

05.01.2022 Time to Name and Shame bad businesses! Keep it tidy with honest correct facts.