Captivate Connect in Perth, Western Australia | Community organisation

Captivate Connect

Locality: Perth, Western Australia

Phone: +61 8 9368 7500

Address: 13 Kitchener ave 6100 Perth, WA, Australia

Website: https://www.captivateconnect.com/contact-us/

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• Consultation agency

22.01.2022 HOT OFF THE PRESS! Captivate Connect's CEO, Mark Horwood provides invaluable insights into another great article by Dynamic Business on "How to use intuitive technology to gain customers and keep clients". #captivateconnect #cx #customerservice #cxstrategy

20.01.2022 Did you know David Bowie’s last name is actually Jones? It was on this day, the 14th of January in 1966, when he changed it from Jones to Bowie. Captivate Connects Daily Updating Content can deliver educational facts, like this, to callers into your business while they wait on hold. It is a function of the intelligent on hold solution that is seeing companies’ customer experience soar to all-time highs. So, not only will you improve customer experience, but if you contact us and use the code word Bowie, you will receive 10% off any package of your choice. Email us at [email protected] or call us on (08) 9368 7500 to find out more. #customerexperience #content #business #marketing #cx #dailycontent #messgaesonhold #musiconhold #captivateconnect

15.01.2022 Another successful article from CEO, Mark Horwood! Thank you to the amazing team at Profile Media for once again nailing the PR for Captivate Connect!

13.01.2022 Thank you Inside Small Business for this insightful article and, of course, to the team at Profile Media! Big things are certainly happening for Captivate Connect and we are so happy that the word is out! #captivateconnect #cx #customerexperience #onhold #customerservice #businessgrowth #businesssuccess

13.01.2022 The amazing team at Profile Media has done it again! Our CEO, Mark Horwood had a chat with Chris Ilsley late last week about why call recording in business is becoming the new normal. #captivateconnect #customerexperience #callrecording #cx #customerservice #technology #ai #aitechnology

12.01.2022 The Captivate Connect team would like to wish you all a very Merry Christmas & a Happy New Year! To say 2020 was a rollercoaster ride would be an understatement. However, it gifted us with some of the most valuable lessons we will remember forever and showed us how powerful we are when we unite and stay connected! Thank you for all your support and we look forward to a prosperous 2021!... P.s. here's to hopefully going out more times than the bin next year #CaptivateConnect #Christmas #HolidaySeason #Celebration #NewYear #journey #telecommunications #cx #customerexperience

11.01.2022 Mark Horwood from Captivate Connect spoke with John Stanley from 2GB 873 - Sydney Talk Radio about how the humble phone call is making a comeback. There has been an increase in phone calls during the coronavirus pandemic as people crave human interaction.

10.01.2022 A delicious thank you to the amazing team at TBTC Perth South!

10.01.2022 As a proud supporter of the Bulldustnback motoring event, Captivate Connect encourages everyone to support and donate to this incredible event! Whether it's $1 or $100, all donations go directly to supporting local mental health and children's cancer charities. To donate and learn more about this incredible event, please visit https://www.mycause.com.au/events/bulldustnback2020 Images of just a few of all the incredible sponsors and the 2020 charity beneficiaries. Kids Cancer Support Group Neuroblastoma Australia zero2hero Superior Customs Rotary Club of Mill Point Global Hand Charity Castrol

09.01.2022 THE SIMPLE WAY TO BECOME COMPLIANT WITH ASIC'S NEW EXPECTATIONS! Captivate Connect is leading the world in call recording and sentiment analysis. Watch to see Captivate Connect's CEO, Mark Horwood being interviewed on ticker earlier today on how call recording will be the new normal over the next few years. ASIC has started with mortgage brokers, will your industry be next? Contact Captivate Connect today on (08) 9368 7500 or email us at [email protected] for more information regarding call recording and sentiment analysis.

09.01.2022 Don't miss a beat in the latest technology news around the world. The Connection is a new way to receive all the information you want in one easy to read (and watch) place!

09.01.2022 Full steam ahead for the Captivate Connect team! Listen to our founder and CEO, Mark Horwood expresses his thoughts in his interview with Richard Wilkins and Bec Maddern on TODAY. #captivateconnect #cx #customerexperience #customerservice #onhold #callwait #businessgrowth #cxstrategy

05.01.2022 If 2020 taught us anything, it was that no one can truly see into the future, and if they do, the predictions are often ambiguous or entirely wrong. Businesses need to stop solely relying on social media channels for effective communication to consumers. Dominance in this area provides these companies with complete control over your business, which means they can easily take it all away. It’s time to TAKE BACK CONTROL! Communicate with customers on a system that is already yo...urs. When new and potential customers call your business, utilise the phone experience to your advantage and exceed expectations. Effectively communicate with customers while they are placed on hold or transferred with promotional messages about your business or real-time weather and news updates. So, this year, let’s start utilising channels we may already have in our business to their fullest potential before relying too heavily on one to achieve business success. #captivateconnect #customerexperience #CX #business #businesstips #businesssuccess #tipsandtricks #tips #helpfultips #socialmedia #marketing #communication #success

05.01.2022 We are extremely proud and excited to welcome our newest client, Melville Optical Clinic, to the Captivate family! After only 3 days, Mr De Souza's new Captivate Connect phone system has been installed into the thriving business at Melville Plaza Shopping Centre. Mr De Souza connected with Captivate as his current business telco provider informed him it would take 3 weeks to install a new phone system and during these 3 weeks, the phones would be disconnected. Pictured below Account Manager, Peter Horwood (left) & Business Owner, Mr De Souza (right).

02.01.2022 HOT OFF THE PRESS! CEO, Mark Horwood's article is the lead feature article on Dynamic Business today! Call recording in business is becoming more important and we expect to see it become mandatory in the future.