CarolynRayner.com | Business consultant

CarolynRayner.com

Phone: +61 415 588 896

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25.01.2022 Trust is the glue of life. It’s the most essential ingredient in effective communication. Stephen R Covey In business, communication relates to every interaction we have with our customers. Developing trust is fundamental to your business's success. Ensuring consistency in all that you and your team communicate will help build trust with your customers. This includes social media posts, service delivery and face to face communications, to name a few. Can you measure your trust quotient?

25.01.2022 Your beliefs become your thoughts. Your thoughts become your words. Your words become your actions. Your actions become your habits. Your habits become your values. Your values become your destiny." - Mahatma Gandhi Our personal values and professional behaviours are continuously tested in the realm of our daily work. Self-awareness increases our ability to become mindful of, and consciously attend to our internal disturbances without letting our work challenges affect the quality and consistency of our work & relationships.

17.01.2022 I think self-awareness is probably the most important thing towards being a champion. Billie Jean King My belief in the importance of self awareness is always reinforced when facilitating my programs. Focused first on corporate managers, my work today recognises everyone is a leader in today's workforce, albeit many positions are not recognised as such. The insights learnt through self discovery are always light-bulb moments, for me as much as those I am facilitating to. Hence my passion.

12.01.2022 Do You See What I See? Today we recognise World Mental Health Day. With 1 in 5 Australians affected by mental illness we can all do something to help shed a more positive light on mental health.... Make your promise today to help. Visit 1010.org.au find out how.

12.01.2022 The Psyche of Pricing there is a lot more to consider than just your desired margin when establishing your pricing. For example, did you know you can build for planned future markdowns into your first price?

10.01.2022 Your most unhappy customers are your greatest source of learning. ~ Bill Gates Customer service excellence has always been, and will always be, one of the critical competitive advantages for any business. What processes do you have in place to monitor the quality & consistency of your business's customer service?

09.01.2022 Future planning is vital to your business's success. Many retail businesses rely on and expect an increase in turnover of both customers and sales in the lead up to the festive season but what exactly do you need to achieve to realise your financial goals?

07.01.2022 Visual appeal is critical to your business' success. For retailers, knowing where to put your stock should be a considered process, repeated frequently to ensure particularly your regular customers are enticed even before they step into your store. Happy merchandising!

06.01.2022 The Psyche of Pricing There are some important questions you must answer before entering into the realm of competitive pricing, including - Who are my competitors and where is my business positioned in relation to them?