Centra CX in Melbourne, Victoria, Australia | Market Research Consultant

Centra CX

Locality: Melbourne, Victoria, Australia

Phone: +61 3 9068 3403

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16.01.2022 Whilst some organisations are surveying their customers well, many are still doing it poorly, with increasingly frustrated customers and poor ROI. In fact, many organisations struggle to achieve more than a 10% participation rate! Centra CX looks at the Do’s and Don’ts of gathering customer feedback and how you can put it to good use. https://centracx.com/r/customer-survey-participation-rates/ #customerfeedback #cx #customerexperience #customersurvey #customersatisfaction #VOC #contactcentre #customersupport #customerservice #employeeengagement

13.01.2022 According to HubSpot, 69% of employees say they would work harder if they were better appreciated. Research consistently shows that employee engagement is a key factor in business success. So, how do you achieve this? We believe in this three-pronged approach: Empower employees and give them a voice... Coach employees and support them Recognise great performance Is this something you need to implement in your business? Find out how to get started here. https://centracx.com/using-feedback-to-engage-and-empower-/ #voc #customerexperience #cx #businessimprovement #customerfeedback #centracx #employeeengagement

08.01.2022 Today’s customers are empowered like never before. With the internet and social media, even a small number of unhappy customers, can result in significant reputational damage. CentraCX VOC is also an effective complaints management platform that supports rigorous processes for ensuring that customer complaints are collected, understood and actioned. Learn how it can work for you here https://centracx.com/complaint-management/ #complaintmanagement #voc #customerfeedback #centracx #customersatisfaction

04.01.2022 With so many frontline employees working from home right now, employee engagement is a hot topic. Learn how using feedback correctly can not only engage but also empower your frontline employees https://centracx.com/using-feedback-to-engage-and-empower-/ #employeeengagement #hr #customercommunication #customersatisfaction #employeemanagement #employeeengagment #employeefeedback

03.01.2022 Many businesses struggle to get their survey participation rate over 10%, but it is entirely achievable. We have put together a blog post with three actionable tips that can help you get there. Get the insight here: https://centracx.com/drive-your-survey-participation-rate-/ #customerfeedback #cx #customerexperience #customersurvey #customersatisfaction #VOC #contactcentre #customersupport #customerservice

03.01.2022 There’s a time and place for everything including asking for customer feedback! Customer feedback is essential in every business. By choosing the right time to request feedback, you will boost survey participation rates and make the collected data more meaningful. Learn when the best time is to ask for customer feedback to maximise your participation rate. https://centracx.com/when-to-collect-feedback-from-your-cu/ #customerfeedback #customersurvey #centracx #cx #customerexperience