Coles | Retail company

Coles

Phone: +61 1800 061 562

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25.01.2022 To all our customers, Through these challenging times, the aim of every Australian supermarket is to provide you and your family with the food and essentials you need. That’s why collectively, we want to reassure you that your wellbeing, and that of our teams, will always be our priority.... Our suppliers and teams are doing everything possible to get as many products onto all our shelves as they can, often under very difficult circumstances. So we ask you to please be considerate in the way you shop. We understand your concerns, but if you buy only what you need and stick to the product limits, it helps everyone, especially the elderly and people with disability. There are thousands of your fellow Australians who are working tirelessly across our stores every day. To them, we say thank you. We ask that you treat these dedicated people with the courtesy and respect they deserve. No-one working or shopping in any of our stores should experience abusive or aggressive behaviour. Thank you for your patience and support as we rise to the challenge of these extraordinary times together. For the most up to date information please visit our website - https://www.coles.com.au/customernotice

24.01.2022 As the situation around Coronavirus continues to develop, we want to ensure you have the most up to date information on both product availability and the measures Coles is taking during this time. Coles is continuing to introduce additional purchase limits to improve availability for customers. From today Coles supermarkets and Coles Express will limit the sale of Coles Brand and branded chilled milk, including all sizes of white dairy milk, plant-based non-dairy and goats milk sold chilled in our dairy fridges to two per customer. For the most up to date information on all updates please visit our website - https://www.coles.com.au/customernotice

23.01.2022 As an essential service, Coles Supermarkets, petrol stations and liquor stores remain open every day. Our distribution centres are also open, as we work with our suppliers and partners to get more stock to stores as fast as possible. The first hour of trade on weekdays will continue as Coles Community Hour, and to give extra support to our emergency services and healthcare workers every Tuesday and Thursday Coles Community Hour will be dedicated to them. This starts Thursday... 26 March. Monday, Wednesday and Friday Coles Community Hours will remain for customers who hold a government-issued Pensioner Concession Card, Commonwealth Seniors Health Card, Companion Card, Seniors Card, Disability Card and Health Care Card. For more information on Coles Community Hour and other COVID-19 updates please visit our website - https://www.coles.com.au/customernotice

19.01.2022 As the situation around Coronavirus continues to develop, we believe that everyone in the community should have access to their share of grocery items. We have seen compassion from customers around these restrictions and we would ask that everyone continues to respect and support our team members. Our team members and suppliers continue to work as hard as possible to get more products into stores and onto shelves. Today Coles will be implementing a couple of further changes.... We will limit the purchase of pasta, flour, dry rice, paper towels, paper tissues and hand sanitisers to 2 items per customer. There may also be additional limits on certain items in each store, please visit your local Coles for more information. We will also be temporarily suspending our change-of-mind policy to discourage over-purchasing. For more information please visit our website - https://www.coles.com.au/customernotice

18.01.2022 We’re committed to keeping you as safe as possible while shopping in our stores, so from Monday we're introducing a number of measures to help with this. Check out our new video below or visit our website for more information. https://www.coles.com.au/customernotice/speedyshopper

11.01.2022 As supermarkets providing an essential service, our priority is helping our most vulnerable communities access food and household staples at a time when it can be difficult for them to shop in our stores. We’re therefore working to serve as many vulnerable customers as possible. If you’re a vulnerable customer, you can access groceries in four ways: - Ask a friend, neighbour or family member to shop for you, or check if your local store has a Community Hour dedicated to the ...elderly and those with a disability, and use that time to shop for your needs - Register with the National Disability Insurance Scheme or with My Aged Care for access to their services - If you’ve ordered using our online services dedicated to vulnerable customers, you can ask a friend, neighbour or family member to pick up your shopping via in-store collection (Coles and Woolworths only) - Finally if the above isn’t possible, use the online services dedicated to vulnerable customers to have your order delivered to you at home We also encourage everyone to think about those in genuine need in their community. Whether it’s your building, street or suburb, we ask that you offer help wherever possible. Please check our websites for information on Community Hour and our online services. If you’d like more information on the NDIS list, including questions on eligibility, please visit ndis.gov.au or call 1800 800 110. For more information on My Aged Care visit myagedcare.gov.au

11.01.2022 Toilet paper arriving from our suppliers this morning, loaded onto our trucks and being delivered into stores!

09.01.2022 To all our customers, The recent spread of cases in Victoria is an unfortunate reminder that we all continue to live with COVID-19. For all Australian supermarkets, the safety and wellbeing of our customers, teams and communities remains our top priority, just as it always has been. ... Each of our stores has a number of measures in place for everyone’s ongoing safety, including social distancing and enhanced cleaning and hygiene practices. We ask that you continue to tightly adhere to social distancing guidelines, wash or sanitise your hands before you come into store, use contactless payment wherever you can, remember to avoid touching your face (with or without a mask) and cough and sneeze into a tissue or your elbow. The Victorian Government has updated its advice on the use of masks to the following: The Chief Health Officer recommends that adults living in the Melbourne metropolitan area or Mitchell Shire wear a face mask when outside your home if it is difficult to keep 1.5 metres apart from other people. The advice also remains that physical distancing and regular hand washing remain the best defence against COVID-19. As masks are optional, it’s not compulsory to wear one in our stores in these areas. However, if you are in any doubt, or would simply feel more comfortable, please do wear a mask when you come into store. This is the same guidance we have given to our teams, and we have provided them with masks to wear as an option. While we welcome you wearing a mask if you choose, please don’t be judgemental of others who choose not to, whether team members or other customers. It is an individual decision and we ask that you respect the choice of others. It’s also a reminder that thousands of our fellow Australians are working tirelessly in our stores every day to help you. Please continue to treat our teams with the respect and courtesy they all deserve. Finally, it’s important that you don’t come into a store if you feel unwell, should be in mandatory isolation or have been in contact with a confirmed or suspected case of COVID-19. All our Victorian team members have also been asked to not come to work if they feel unwell. Thank you for your ongoing patience and support as together we do all we can to keep our communities safe. For more information visit the Victoria Department of Health and Human Services Coronavirus (COVID-19) page at https://www.dhhs.vic.gov.au/coronavirus

09.01.2022 As our team members and suppliers continue to work hard to get the things you need onto shelves, it is also important that we can give extra support to those most vulnerable during this challenging time. Therefore, every week we’ll be donating additional food and household goods to the retail value of $1M to our charity partners SecondBite and Foodbank Australia. These charities are focused on helping our most vulnerable communities, and this extra support will help boost our ongoing food donation program. To find out more information please visit our website https://www.coles.com.au/customernotice

06.01.2022 As grocery retailers, the wellbeing of everyone is our priority our customers, team members, suppliers and especially the vulnerable and those in isolation. As we approach the busy Easter period, it’s more important than ever to help make shopping in our stores safer for everyone. - Please plan your shopping in advance to avoid the busier times if you can, especially this Thursday. Check the opening hours on our websites.... - We may limit the number of customers in stores to help maintain social distancing. Please follow any instructions in store. - We have increased cleaning and hygiene measures, including wiping trolley and basket handles regularly. - We ask that every customer, just like every team member, washes or sanitises their hands before coming into store. - Please be courteous to other customers and treat all our team members with respect. They are working hard to keep our stores open for you. Together, we remain proud to serve you. And to all Australians, from all of us, we wish you a safe and happy Easter.

03.01.2022 Over the last week there has been an unprecedented demand for toilet paper. It is Coles' priority that everyone is able to access toilet paper, especially people who are unable to purchase in large volumes. Therefore, today we have made the decision to temporarily change the limit to 1 pack per customer. We are grateful to our team members and suppliers who are working tirelessly to do the best job possible. We will continue to keep you updated, for the most up to date infor...mation on product availability please head to our website. https://www.coles.com.au/customernotice

02.01.2022 To all our customers, The recent spread of cases in Victoria, subsequent lockdown and statement on face coverings are unfortunate reminders that we all continue to live with COVID-19. For all Australian supermarkets, the safety and wellbeing of our customers, teams and communities remains our top priority, just as it always has been. ... The Victorian Government has updated its advice on the use of face coverings to the following: The Chief Health Officer states that people living in Melbourne and Mitchell Shire are required to wear a face covering from 11.59pm on Wednesday 22 July when leaving their home, unless a lawful exception applies. To ensure we are following government guidelines, we expect all customers to be wearing a face covering in our stores, unless a lawful exception applies to you. Masks have also become compulsory for our team members, unless they too have an exception. Each of our stores has a number of measures in place for everyone’s ongoing safety, including social distancing and enhanced cleaning and hygiene practices. We ask that you continue to tightly adhere to social distancing guidelines, wash or sanitise your hands before you come into store, use contactless payment wherever you can, remember to avoid touching your face (with or without a mask) and cough and sneeze into a tissue or your elbow. Finally, it’s important that you don’t come into a store if you feel unwell, should be in mandatory isolation or have been in contact with a confirmed or suspected case of COVID-19. All our Victorian team members have also been asked to not come to work if they feel unwell. Please continue to treat our teams with the respect and courtesy they all deserve. We thank you for your ongoing patience and support as together we do all we can to keep our communities safe. For more information please visit -https://www.coles.com.au/covid19