Complete Secretarial | Local business

Complete Secretarial

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24.01.2022 Did you know: We talk faster than we type; therefore the accepted norm is that we speak four times faster than a person can actually type and we speak seven times faster than we write. Transcription typically takes between three to four times the audio file length. For example, 10 minutes of good quality audio should take approximately 30 to 40 mins to transcribe. Although, many factors can affect the speed of transcription, for example poor audio quality, speakers’ accents, how many speakers (eg conference/meetings) and background noise.

22.01.2022 It is our 4th birthday today - happy birthday to Complete Secretarial.

15.01.2022 MYTH: Manual transcription can be easily replaced with dictation software. With today’s technology, it may seem some Apps and software could replace transcription jobs. With voice to text software we could be fooled into thinking that these Apps and software could replace a human transcriptionist. This is not true. Transcription requires great precision. No software can accurately transcribe interviews without the need for manual review. Speech recognition technology si...mply has not gotten to the point where it can surpass the accuracy a good transcriptionist. Many industry specific words are not included in any of the voice to text software, and forms and documents cannot be completed with the ease and accuracy that a human transcriptionist can complete. Voice recognition technology cannot recognise tasks that involve simple or complex formatting, and if you have multiple speakers (in the case of interviews), then it is almost impossible to get a good transcript. Sorry 21st Century - technology just isn’t as accurate as human transcriptionistsjust because a computer can do something doesn’t mean that it should.

13.01.2022 Meet our other full time typist: Sonia Lang Sonia started work when she was 17 (1977 in Sydney) at Waltons Insurance as a Receptionist and then after a year became Secretary to the National Sales Manager stayed there for 3 years. Employed at Howarths Accountants for 2 years as a Secretary to the Tax Partner.... Travelled overseas to Europe for about 2 years and while there started temping in law firms doing Dictaphone typing. Upon returning to Australia did some temping and then in 1987 got the job at Lamrocks Solicitors in Penrith as a word processing operator/Dictaphone typist. While at Lamrocks I had the following jobs: -Word processing operator/Dictaphone typist. -Accounts (temporary basis only holiday fill in) -Secretary to solicitor in family law team -Secretary to Managing Partner (Dillon Family Law) -IT Manager / Project Manager / IT Help Desk - 4 major hardware and software upgrades for the firm, including training of staff after update. In early 2007 I left Lamrocks and went to work at Roche Diagnostics as an IT Help Desk Analyst Level II. Stayed there for nearly 2 years. This included training staff in using their laptops and IP Phones. I returned to Lamrocks early 2009 and was secretary to the personal injury partner and IT Manager I project managed the latest large hardware and software upgrade during this time. Started with Complete Secretarial in 2011. Attended courses for the following: -Microsoft Office programs -Trained in coding for legal precedents in Hotdocs software for Lawdocs legal software. -LEAP Legal Software -Open Practice Accounting System and Administration -VOIP phone system (Cisco and Avaya) -IT Help Desk Course

09.01.2022 Why Outsource to Complete Secretarial? Many of our current clients are small legal firms and single practitioners. Often these practices may have too much work for their current secretarial staff, but not so much that they can justify employing another person. They may be a practitioner that works from home and does not have the resources or space to hire secretarial staff. That is where Complete Secretarial plays a role. ... We provide your office with increased efficiency and staff flexibility without the overheads of employing permanent staff. We provide ‘extra staff’ for when you are short staffed, or when you simply have a workload that is too much for your current staffing levels. The benefit to your business is that you have continuity of your back office output without the need to provide for additional staff entitlements, such as sick leave and long service leave. Other benefits of outsourcing your transcriptions services to Complete Secretarial include: We bring years of experience in transcription and business practices, and as such we have vast knowledge and understanding of your transcription needs. By outsourcing your mundane (but necessary) transcription work, you and your staff can focus on providing the highest level of service to your clients. Outsourcing reduces the need for investment in infrastructure as we take responsibility for the processes we use. Many of our clients use existing software programs that allow us to work remotely directly with their office, whilst others call on our knowledge and expertise to assist them in setting up processes for them. You are not required to invest in training staff for your transcription services. All our transcriptionists are experienced and knowledgeable. We provide fast and efficient turnaround which helps to increase productivity in all areas of your business. It is never our intention to take over the role of the office secretary, but simply to enhance your current staff and to assist your business’ productivity.