Computer Troubleshooters in Brisbane, Queensland, Australia | Local business

Computer Troubleshooters

Locality: Brisbane, Queensland, Australia

Phone: +61 468 919 399

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22.01.2022 Office 365 Back Up or Not? Moving from an exchange environment to a Microsoft Office 365 Solution can free a lot of resources and reduce stress around potentia...l business disruption due to server failure. Why? - because Microsoft is responsible for ensuring uptime of the 365 service through effectively managing and maintaining the infrastructure. But what is the situation with email and the associated protection of data against loss? Microsoft make it very clear that its your data, and you alone are responsible for protecting it. Yes, thats right. YOU and not Microsoft. What does this mean for a business? Essentially a business needs to ensure that they have a backup procedure and process in place so they can recover data as quickly as possible in the event of an incident. Imagine the impact on a business that cannot access their email today. Its costly and almost certain to damage your reputation with your customers who expect immediate and quick responses to questions. What are the key motivations for backup? Key motivations are: Human error is a major cause of data loss incidents. Humans are prone to make mistakes and accidently delete users, delete attachments, delete emails etc. Such common errors that we all have made. Often the error is discovered beyond retention period set. Now its a real problem as you need that data. Internal threats this is where for whatever reason we have a situation where a disgruntled staff member wishes to do damage to an organisation by getting back at them. Imagine somebody made redundant but their access to email is not terminated, then they can maliciously delete data and cause much harm to the business. Or perhaps you have an internal user who works outside your policy framework and downloads by mistake infected files that cause data loss. There are so many internal threats that can cause serious disruption to the business. External/Hacking threats where the threat sneaks in through email attachments and staff are not educated enough to determine there is a threat. Malware, Viruses like ransomware have caused significant disruption to organisations. Remember that there is a big focus on small to medium businesses because they are seen to be less sophisticated and prepared. Nearly two thirds of attacks are small to medium business, the lesson here is not to think will I get attacked but when will I be attacked and do something now to prevent it. Legal and Compliance requirements is a reason as to why you need to make sure you can restore your data if your business is attacked. Many industries have specific legal and compliance requirements. An example would be the need to produce emails within a specific period related to say an unfair dismissal case. Its costly if you cannot produce the emails that may have been accidently deleted. Retention gaps if your Office 365 has been set up with certain policies and timeframes around retention then it is possible that certain data will be deleted and lost forever. Office 365 is not intended to be the prime source of a data backup solution. What is the solution? The simple answer is that as a business you end to feel comfortable that you can restore and recover all your data as required. This in effect means ensuring you have a backup solution for Office 365. There are many solutions in the market. Why not allow for your Computer Troubleshooters Milton to deal with the technical complexity of the solutions and you deal with the issue of making sure there is a backup solution in place. For further information contact computer troubleshooters Milton on 0468919399 See more

21.01.2022 The Right IT Support for Business Business today relies on technology more than ever. As a result, there is more and more potential for frustration for everyone... in the business, when something is not working or goes down. When a computer issue causes a disruption to an employees ability perform daily tasks, not only is productivity impacted but also employee frustration. Very Often this leads to an impact on the employees perception of the business. When an IT problem hits a business there is no such thing as a convenient time. How does a business overcome this challenge? To overcome this inconvenience and the associated cost of disruption a business needs to have in place a proactive support option, or the ability to seek support quickly. A proactive support option is where the business has entered into a relationship with their IT provider to monitor their IT systems and perform regular maintenance and associated tasks as defined by their managed services plan for a monthly fee for the term of the agreement. As a general rule the proactive nature of regular maintenance and monitoring provided under a basic level managed services plan eliminates 65-85% of disruptive downtime. A secondary option is to have a plan of purchased hours that is then supplied by the IT provider under a remote support plan. An example could be 3 hours. The business can call upon the provider to support them at any time through the month up to the time allowed under the plan. Under either of these options, the IT provider would generally provide first line response by accessing the businesses network and devices through a remote connection tool such as TeamViewer. What are the key benefits of such a plan? Time and speed of response is a key benefit for the business. Remember that when something breaks, every minute of downtime is costing the business in terms of staff productivity. Its not hard to see how not only it is costing the business in employees time, but it can mean not being able to earn revenue as you may not be able to create invoices or even collect the cash from the sales you have made. By being able to connect remotely, an IT provider can immediately start diagnosing the issue and start fixing it, rather than have people sitting around waiting for the technician to arrive on site before they can commence working on the issue. This means the most important and urgent problems can be addressed quickly. The second benefit is that the mode by which you are remotely supported is simple and not confusing for your users. As the user, you receive from your provider an invitation that requires the user to give access permission for the IT provider. Computer Troubleshooters Milton use Industry leading highly secure remote support tools such as TeamViewer, LogMeIn, Screen Connect etc. Once access is given then the IT provider may take control or you the user may describe the problem by showing your support technician what is happening. The outcome of this is faster diagnosis and faster resolution meaning the business is back to being productive sooner. Access is another benefit because it does not matter where you are or what time it is providing you have an internet connection then Computer Troubleshooters Milton technician can access your device. The depth of issues that can be remediated is significant. Issues like malware, removing viruses, patch updating on software, clearing disk space, printer issues, backup, email issues, office 365, password rectification/management of users and general testing of performance are just some examples of what can be supported remotely. How can Computer Troubleshooters help your business? At Computer Troubleshooters Milton we can provide remote support on demand. This means if your business is not on a managed plan then you can still get immediate help and assistance and be able to minimise the period of disruption to your business. Under this on demand model the normal hourly rate of the provider is charged. Remember, today it is all about prevention and minimising the disruption to your business. What to do next? Call Computer Troubleshooters Milton on 0468919399

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18.01.2022 The Laptop Choice Choosing a new laptop can be difficult as there are so many aspects to consider and options to choose from. Competitors products and features... overlap one another making deciding which computer even more problematic. This article looks at 5 factors to consider when buying a laptop. What are the five factors to be considered? The five factors that will be discussed in more detail are: 1. Size 2. Battery 3. Storage capacity 4. Brand 5. Price Lets look at each factor in more detail. Size Factors that impact the size you require are the questions of where you will be using the laptop, for example on the road while travelling, weight of the laptop, obviously the bigger it is going to be heavier, the time you have in transporting the machine from location to location, that means I am portable it needs to be with me all day. Laptop sizes are reference by the screen display in inches. Sizes will range from 11 to 18 inches. 11 12 inches: These are most likely the lightest and thinnest laptops coming in at about 2-4 pounds. 13 14 inches: This is a good medium sized laptop that delivers a balance of portability and usability. This size usually weighs around or less than 4 pounds. 15 inches: This is a fan favorite, the most common sized laptop that weighs about 4-7 pounds. It is a decent choice when you are not planning on carrying your device as often. 17 18 inches: A laptop of this size is ideal for a permanent or semi-permanent workspace. It offers an excellent processing power for workstation-level productivity. Battery The more portable you are then you need to have a longer battery life. There is nothing more frustrating then when the battery dies, and you are not near a power outlet just as you are about to complete that urgent email. Look for a laptop where you are comfortable that you can get through a day being portable and not having access to a power outlet. As a minimum you require looking for a battery life more than 8 hours. Despite manufacturers claims always do further research where possible. One thing is find somebody who has purchased the machine you are looking at and ask them for their thoughts. Storage Capacity The amount of storage space required will depend on the nature of the work you do and the intended use of the laptop. Today more people are using the cloud to store their data instead of filling the laptop with your images, music and files. Solid state drives are (SSDs) are common today and an option if required is to buy an external storage device. The lighter and thinner the device will not have as much storage space as bigger and heavier devices. Usually if your buying a thinner and lighter then is a need to rely on the cloud as the main storage vehicle. Brand There are so many choices, but many purchasers prefer a brand whether it be Mac, Dell, Microsoft, and so on. It may depend on the operating system you favor or what purpose you will be using this device. Other buyers want their devices to sync by using the corresponding operating system such as Apple iOS. But to help make this decision an easier one, consult this buying guide by Digital Trends, The Best Laptop Brands. Price When it comes to buying a laptop, you want to choose a device that meets your needs but also your budget. Price is a significant factor because if you cant always afford the superior laptop with all the features you desire, so you may want to consider choosing a more suitable alternative. Did we miss any key aspects that you consider when buying a laptop? Share them in the comments below! Remember, if you are exploring security services for your new device or need data backup and recovery for your current device, Computer Troubleshooters Milton offers business and residential IT services that are tailored to meet your needs and budget.

15.01.2022 Having one of those bad laptop days, kids knocked your laptop off the bench, movers badly damaged your laptop? we fix all damages, we do warranty claims, normal fixes, call us today 0468919399

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12.01.2022 Painful Password Management Tips Yes, thats right you know what this is. Its a reminder that without the right password management practices in small business... there is a significant increase in the chances of a cyber security intrusion. This article will outline some hand tips on password management practices that any business should implement immediately. If youre not sure, then ask an expert for help and thats where you should contact your local Computer Troubleshooters expert. Go to our locations page. Why is this such an important topic for any business but Small to medium businesses? The Notifiable Data breach scheme was introduced in February 2018 and since its introduction 964 notifiable breaches have been reported and the leading cause of breaches has been phishing. People being tricked into revealing information such as passwords. This represents around 16% of all breaches 153 in number. Human error was a third of all notifiable breaches. Passwords are the first line of defence to the valuable information on your computers and electronic devices. It makes sense to be vigilant and ensure that you have the right practices in relation to password creation and management. What are some basic password principles? Create Strong Passwords By having a strong password makes it so much more difficult for a hacker to crack. A strong password will be at least 10 characters long, not contain a complete word, a place, name or pet name that can be linked to you. The password is a mixture of numbers and letters and special symbols. Spread the numbers and special characters through the password. Avoid writing passwords down Writing a password down on paper or in a notebook is not a smart move as if you lose the notebook or it is stolen then somebody has your passwords. Yes, it is hard to remember all the passwords so make sure your business is using a password management tool. Train your staff on how the tool works make certain they understand so they dont start writing the passwords down. Different applications, accounts = different passwords Research has indicated that 73% of online accounts use duplicated passwords. What this means for the hacker is that if they crack your password, then they are likely to have all your information at their fingertips. Overcome this by using different passwords across various accounts. It is another reason to ensure that you have a password management tool for staff. Two factor authentication Easy to implement and a highly effective safety measure in keeping your data safe and hackers out of your system. It enables you to verify the access by asking the person who is logging in to verify they are who they are by sending a code via text for example. Change passwords regularly Have a policy about the frequency of change and if necessary, force the change by using technology solutions that ask staff to reset their passwords before being allowed back into the system. Too often people keep the same passwords for years, so they dont forget the password. When an Employee leaves change passwords Not all employees leave on good terms and often they are disgruntled and therefore potentially are a business worst enemy. Make sure you have an IT person who can immediately change passwords, remove access to email and your network for ex-employees. Think about what is at stake and for a simple management fee per month with your IT Support provider you can overcome this. Safety first mentality Would you leave the front door unlocked when your away on a holiday for six weeks? Guess not and it is the same for your business Instill a Safety first mentality across your organisation. Passwords are not safe if a hacker has already installed some monitoring software, so they capture what you key on your keyboard, so ensure you have installed up to date anti-virus software with regular scans scheduled across your network of computers. Make sure your IT support provider can demonstrate that your anti-virus is up to date with the latest virus definitions. Cybersecurity is broader than password management and it is highly recommended that a business completes an initial cyber security assessment so they can understand all the elements involved and potential areas of risk. Computer Troubleshooters Protection Plan service are directly aimed at small to medium businesses which is aimed at allowing you to focus on your business while we focus on your IT security giving you the confidence and peace of mind on this business issue. Call 0468919399

07.01.2022 damaged the USB c port of your nice new galaxy, don't worry we can fix that for you call us today 0468919399, www.ctmilton.com.au

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02.01.2022 damaged the USB c port of your nice new galaxy, dont worry we can fix that for you call us today 0468919399, www.ctmilton.com.au

02.01.2022 Painful Password Management Tips Yes, that’s right you know what this is. It’s a reminder that without the right password management practices in small business... there is a significant increase in the chances of a cyber security intrusion. This article will outline some hand tips on password management practices that any business should implement immediately. If you’re not sure, then ask an expert for help and that’s where you should contact your local Computer Troubleshooters expert. Go to our locations page. Why is this such an important topic for any business but Small to medium businesses? The Notifiable Data breach scheme was introduced in February 2018 and since its introduction 964 notifiable breaches have been reported and the leading cause of breaches has been phishing. People being tricked into revealing information such as passwords. This represents around 16% of all breaches 153 in number. Human error was a third of all notifiable breaches. Passwords are the first line of defence to the valuable information on your computers and electronic devices. It makes sense to be vigilant and ensure that you have the right practices in relation to password creation and management. What are some basic password principles? Create Strong Passwords By having a strong password makes it so much more difficult for a hacker to crack. A strong password will be at least 10 characters long, not contain a complete word, a place, name or pet name that can be linked to you. The password is a mixture of numbers and letters and special symbols. Spread the numbers and special characters through the password. Avoid writing passwords down Writing a password down on paper or in a notebook is not a smart move as if you lose the notebook or it is stolen then somebody has your passwords. Yes, it is hard to remember all the passwords so make sure your business is using a password management tool. Train your staff on how the tool works make certain they understand so they don’t start writing the passwords down. Different applications, accounts = different passwords Research has indicated that 73% of online accounts use duplicated passwords. What this means for the hacker is that if they crack your password, then they are likely to have all your information at their fingertips. Overcome this by using different passwords across various accounts. It is another reason to ensure that you have a password management tool for staff. Two factor authentication Easy to implement and a highly effective safety measure in keeping your data safe and hackers out of your system. It enables you to verify the access by asking the person who is logging in to verify they are who they are by sending a code via text for example. Change passwords regularly Have a policy about the frequency of change and if necessary, force the change by using technology solutions that ask staff to reset their passwords before being allowed back into the system. Too often people keep the same passwords for year’s, so they don’t forget the password. When an Employee leaves change passwords Not all employees leave on good terms and often they are disgruntled and therefore potentially are a business worst enemy. Make sure you have an IT person who can immediately change passwords, remove access to email and your network for ex-employees. Think about what is at stake and for a simple management fee per month with your IT Support provider you can overcome this. Safety first mentality Would you leave the front door unlocked when your away on a holiday for six weeks? Guess not and it is the same for your business Instill a Safety first mentality across your organisation. Passwords are not safe if a hacker has already installed some monitoring software, so they capture what you key on your keyboard, so ensure you have installed up to date anti-virus software with regular scans scheduled across your network of computers. Make sure your IT support provider can demonstrate that your anti-virus is up to date with the latest virus definitions. Cybersecurity is broader than password management and it is highly recommended that a business completes an initial cyber security assessment so they can understand all the elements involved and potential areas of risk. Computer Troubleshooters Protection Plan service are directly aimed at small to medium businesses which is aimed at allowing you to focus on your business while we focus on your IT security giving you the confidence and peace of mind on this business issue. Call 0468919399

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