Consumer Affairs and Fair Trading in Rosny Park, Tasmania | Public & government service

Consumer Affairs and Fair Trading

Locality: Rosny Park, Tasmania

Phone: +61 1300 654 499

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25.01.2022 Product Safety Alert SUV water heaters What are the hazards?... The unit is powered by gas and is operated in an enclosed area such as caravan or motorhome - carbon monoxide may spill into the vehicle and poisoning could occur resulting in serious illness, injury or death. What should consumers do? Consumers should immediately check if their appliance is affected and if so, cease using the gas powered appliance. To identify affected appliances: open the exterior access door to the hot water service and check the model and serial number located on the right hand side. Affected Model numbers are SW6PA, SW6DEA, SW6DA, SW4DEA, SW4DA, SW4DECA and SW6DECA with serial numbers between 181315552 and 193002648 (some serial numbers may end with a D) and between 8183311827 and 8190201139. Manufactured between 4 April 2018 and 1 August 2019. https://www.productsafety.gov.au//coast-rv-pty-ltd-suburba

24.01.2022 Is it time to get cosy and get out your winter pyjamas? When buying childrens sleepwear make sure it is marked with a low fire hazard label or warning and avoid loose fitting or flimsy nightwear. Remember to always keep your children away from open flames and heaters.... For more winter safety tips visit: www.productsafety.gov.au/wellwinter #wellwinter

22.01.2022 A reminder that toppling furniture is dangerous for us all but tragically can be fatal for small children. Most furniture retailers now sell furniture anchoring products which make your home safer.

22.01.2022 The global online hotel booking website Trivago has lost its appeal to the full Federal Court of Australia after originally being found in breach of the Australian Consumer Law for misleading consumers. The details are available at https://www.accc.gov.au//trivago-misled-consumers-about-ho

22.01.2022 An unlicensed electrical contractor was fined $20,000 in the Hobart Magistrates Court yesterday after our office took legal action for unlicensed work installing a solar system. His Honour, Magistrate Marron commented in his decision that the contractor had performed work that was defective and dangerous to the occupants of the property and his actions caused reputational damage to legitimate tradespeople. You can read more about the case on our website at; https://www.cbos.t...as.gov.au//publi/ronald-william-wynhoven Remember that you can also search for licensed tradespeople on our website and avoid this costly and potentially dangerous situation. www.cbos.tas.gov.au

22.01.2022 A word of warning about the frequency and deceptive nature of spam emails from scammers. A staff member received an email this morning from someone at an organisation that we would normally deal with asking for assistance. The staff member was alert to the questionable approach and contacted the organisation directly and not from the contacts supplied to find out as suspected it was a scam email. Remember to pause, think and question the content and to follow the tips you can find at https://www.scamwatch.gov.au/

22.01.2022 You can read our tips on buying firewood and other consumer advice for winter at our "Consumer Connections" magazine. https://www.cbos.tas.gov.au//540349/Consumer-Connections-2

21.01.2022 Consumers can now choose to share their banking data to access more personalised financial products and services following the launch of the Consumer Data Right today. All four major banks are capable of sharing their customers data, when requested by the customer. Other authorised deposit-taking institutions will join the Consumer Data Right over the coming year. This video explains what the new rules mean for consumers.

20.01.2022 We all know a well-insulated home can help keep you cosy during winter, but only if its correctly installed. Make sure yours is safe. For more tips, visit https://www.cbos.tas.gov.au//safe-installation-of-insulati #wellwinter

20.01.2022 Todays podcast for Scams Week is all about Romance scams, how they are designed to deceive you to give up your personal and financial information. Remember to find out more about current scam activity, see the ACCC scam reports, get tips to recognise and avoid scams or report a scam that you experience at; www.scamwatch.gov.au

19.01.2022 Kids love getting toys for Christmas, but do you know if they are safe? Many small toys and novelty items contain button batteries. Button batteries can cause serious injuries, and in some cases be fatal, if swallowed. Always check what batteries a toy takes and how accessible they are before purchasing.

19.01.2022 Product Safety Recall Tasmanian Food Co.-Chilli Cheddar 150g Cheese The recall is due to microbial contamination.... What are the hazards? Listeria may cause illness in pregnant women and their unborn babies, the elderly and people with low immune systems. What should consumers do? Any consumers concerned about their health should seek medical advice and should return the product to the place of purchase for a full refund. For further information, please contact Tasmanian Food Co Dairy on 03 6331 6983 or via www.thetasmanianfoodco.com.au

18.01.2022 Over 90,000 cars with deadly Takata airbags are still on Australian roads according to the ACCC’s latest quarterly update, and more than half of these are located in just three of Australia’s largest capital cities. Under the recall, owners are entitled to have their faulty Takata airbags replaced free of charge. Owners should check if their airbag is affected by entering their number plate and state or territory at ismyairbagsafe.com.au, or by texting ‘TAKATA’ to 0487 AIRBAG (247 224).

18.01.2022 The Federal Court has handed down heavy fines to an online tasking business for providing false customer reviews. The ACCC took action against Service Seeking Pty Ltd who provide an online tasking platform for consumers to seek quotes for a variety of services such as gardening or cleaning. It is reasonable for consumers to place some reliance on customer reviews when making purchase decisions and the Australian Consumer Law (ACL) imposes heavy penalties for a business that s...eeks to decieve and mislead consumers for financial gain. The details of the Federal Court decision and background to the circumstances are available at www.accc.gov.au//service-seeking-to-pay-penalty-for-misleacustomer-reviews

17.01.2022 Product Safety Alert Grillman Gas Valve What are the defects?... The tail pipe and main body of the valve may come apart, this may cause the seal at this point to break and allow gas to escape when the valve to the gas cylinder is open. What are the hazards? Risk of leaking gas igniting, leading to burns and/or a fire and/or explosion, which may result in serious injury or death. What should consumers do? Consumers should immediately stop using the products and return them to the place of purchase for a full refund. For further information, contact Mayo Hardware on 1300 360 211 or email [email protected]

17.01.2022 If you are having problems with your mortgage payments or are suffering financial hardship you can find advice on your options at ASICs Moneysmart page. https://moneysmart.gov.au/ho/problems-paying-your-mortgage

17.01.2022 Trampolines appear to be safer these days, but did you know that they have been designed for only one child to use at a time? Having multiple children on at the same time increases the risk of injuries such as cuts, sprains and fractures www.productsafety.gov.au/safesummer

16.01.2022 Our colleagues in West Australia have posted a news item they have run recently about investment scams. Scams reach anyone, anywhere so keep informed and checkout the Scamwatch website. https://www.scamwatch.gov.au/

16.01.2022 Tasmania now has its own real-time fuel price monitoring app. Download now at www.fuelcheck.tas.gov.au and find the cheapest fuel in your area.

16.01.2022 A national recall applies to the bottled spring water, Who-Rae Work Out being sold through Priceline stores. The danger is the cap can break off in use and form a chocking hazard especially for children. https://www.productsafety.gov.au//who-rae-pty-ltd-natural-

16.01.2022 Are you using a wheat bag to keep you warm on a cold, chilly night? Make sure you follow the instructions for heating times and shake to distribute the heat evenly. If you notice a burning smell, let it cool and then dispose of it. Wheat bags used incorrectly can start house fires. Never use a wheat bag in a confined space that can trap heat such as your bed. For more winter safety tips visit www.productsafety.gov.au/wellwinter... #wellwinter

15.01.2022 ASIC have provided a short but informative video for anyone who has a mortgage deferral arrangement in place and will need to revisit those arrangements with their lender. The message is to act as advice and support is available.

15.01.2022 Important Product Safety Alert

15.01.2022 A new website has launched to protect Australians and Australian businesses from cyber security threats. Subscribe to get alerts and recieve advice about being safe online. You can visit the website at: www.cyber.gov.au

15.01.2022 With many of us working from home at the moment, using a heater seems like a good way to keep the house warm. Every winter, check your heater to ensure its safe to use. Inspect the electrical cables and make sure there are no exposed wires or loose connections. For more winter safety tips visit www.productsafety.gov.au/wellwinter... #wellwinter

14.01.2022 Scammers purporting to be from ACSC are calling Australians and attempting to trick them into installing malicious software on their personal devices. The Australian Cyber Security Centre warns some Australians are receiving phone calls from scammers purporting to be ACSC employees and claiming the receiving person’s computer has been compromised. These malicious callers are known as ‘remote access scammers’ and they request individuals to download software onto their device ...to help resolve the malware issue. The scammer then attempts to persuade recipients to take actions, such as enter a URL into a browser and access online banking service, which then compromises their computer to reveal banking information, enabling them access to transfer funds. Some recipients of these calls have reported to ACSC that the scammers may have spoofed legitimate caller ID numbers, to make their unsolicited calls appear more authentic. If you receive a suspicious phone call, we recommend you hang up and report the incident to Scamwatch www.scamwatch.gov.au and also directly to the affected government agency. To report a cybercrime or cyber security incident through ReportCyber, see www.cyber.gov.au/acsc/report.

14.01.2022 As it heats up, we head for the beach and the pools sometimes forgetting how dangerous the water can be. Aquatic toys and flotation devices are not safety devices and do not replace the need for supervision. When buying pool toys and flotation devices, check the age and weight restrictions. Check that the locking devices on pool gates and fences haven’t eroded over time and always make sure they are engaged when children are present in your home www.productsafety.gov.au/safesummer

14.01.2022 At this time of year, when people expect some contact with the ATO during tax time, be aware that cybercriminals take advantage by pretending to be the ATO or myGov. These scams look like theyve come from a myGov or ATO email address and they ask you to click on a link to verify your details. Find out more about this alert from the Australian Cyber Security Centre. https://www.cyber.gov.au//increasing-reports-mygov-related... To make them seem more legitimate, cybercriminals use technology that causes these messages to appear in the same conversation thread as genuine messages from myGov or ATO addresses.

13.01.2022 Latest food recall. Any consumers who have a milk allergy or intolerance may have a reaction if the product is consumed. What should consumers do?... Consumers who have a milk allergy or intolerance should not consume this product and should return the products to the place of purchase for a full refund. For further information, please contact Kongs Trading Pty Ltd on 08 9353 3380 or visit www.kongstrading.com.au

12.01.2022 Magnetic toys and puzzles seems like harmless fun but a number of children have been hospitalized with significant injuries caused by ingesting these small but powerful magnets www.productsafety.gov.au/bans/small-high-powered-magnets

12.01.2022 Certain permits granted under the Building Act 2016 have been extended for 6 months due to the disruption and delays in the industry from the COVID-19 pandemic. Our fact sheet and details are available at; https://www.cbos.tas.gov.au//extension-of-building-permit-

12.01.2022 Food recall announced today. The product is suspect to microbial growth leading to contamination which will cause illness if consumed.

11.01.2022 This years National Scams Awareness Week (1721 August) has over 100 partners from the government, NGO and business sectors working together to raise awareness about scams that steal personal information under the tagline: Be yourself. Dont let a scammer be you. We will be posting all week to provide tips and you can listen to a podcast as well as keep up to date with scams on www.scamwatch.gov.au

11.01.2022 Have you checked your smoke alarm recently? Each year more than 50 people across Australia die from house fires and many more are injured. Make sure you test your smoke alarm is working every month and replace your alarm battery every year. For more winter safety tips visit www.productsafety.gov.au/wellwinter... #wellwinter

11.01.2022 Christmas is a festive time of year. Don’t let dodgy decorations ruin your fun. Check that all lights and decorations meet Australian standards, cords aren’t frayed or exposed and don’t overload your power sockets www.productsafety.gov.au/safesummer

11.01.2022 Burnie Municipality first to introduce new Tasmanian Planning Scheme and apply Determinations for building in hazardous areas. This month the Government announced that another milestone has been met in delivering a single Statewide planning scheme, with Burnie City Council being the first municipality in the state to introduce the scheme. As a result of the introduction the works in hazardous areas provisions of the Building Act 2016, including the five Hazardous Areas Direc...tors Determinations, will take effect in the Burnie municipality only. These determinations provide requirements for building and demolition in hazardous areas, specifically rules relating to bushfire, coastal inundation, coastal erosion, landslip and riverine inundation hazards. For now the new determinations only apply to Burnie City Council area. They will take effect for other municipalities, when those municipalities introduce the Tasmanian Planning Scheme in their specific area. In the meantime, those municipalities will continue to abide by the existing Directors Determinations. The Determinations are available on the CBOS website at www.cbos.tas.gov.au by searching, hazard determinations.

10.01.2022 Today the Scams Week podcast talks about the Remote Access scam. This type of scam is increasing around Australia so if you want to learn more about the latest trends in scam activities and get tips to recognise and avoid scams remember to go to www.scamwatch.gov.au

10.01.2022 During Scams Week (17-21 August 2020) we are providing scam advice and information through the national website at www.scamwatch.gov.au This ABC News article however puts a personal face to those who are victims of scams in Australia. The financial losses overall and individually are staggering but that does not factor in the emotional toll on the victims and their families. https://www.scamwatch.gov.au/news/scams-awareness-week-2020

10.01.2022 Feeling cold? Did you know each year, 200 people in Australia are treated for serious burns from using hot water bottles? When using a hot water bottle, fill it using hot tap water, not water from a kettle. Make sure you replace the bottle at the first sign of wear or weakness. For more winter safety tips visit www.productsafety.gov.au/wellwinter... #wellwinter

09.01.2022 Scamwatch has reported that there have been over 7100 reports of scams impersonating government organisations and over $1.26 million in losses to Australians in 2020 so far. These scams range from taxation, superannuation access, MyGov and COVID-19 related impersonations usually via contact by phone and text or SMS messages. More information and the ACCC reporting details and advice on how to recognise these scams are available on the Scamwatch website. www.scamwatch.gov.au

08.01.2022 Stay tuned as the Scams Week 2020 daily podcast examines online shopping scams. Remember to take a look at our tips to avoid scams and find out the latest information about current scam activity being reported around Australia at www.scamwatch.gov.au

08.01.2022 Product Safety Recall Kathmandu Karinjo Baby Carrier What are the defects?... The carrier stand hinge may be missing one or two bolts, which may cause the stand to be unstable. What are the hazards? If the carrier stand hinge has missing bolt/s the carrier may be unstable, resulting in a risk of a child falling or the carrier tipping over when placing a child in or out of the carrier, increasing the risk of serious injury to the child. What should consumers do? Consumers should inspect the stand hinge to see if there are any bolts missing or bring it to the store for inspection. If the carrier requires repair, cease using the carrier immediately and contact your nearest Kathmandu store to organise replacement. For further information, consumers can contact Kathmandu via email at [email protected] or phone 1800 333 484. https://www.productsafety.gov.au//kathmandu-karinjo-baby-c

07.01.2022 This Scams Awareness Week, listen to our new podcast series to find out how scammers use new technology to trick you into giving away information they can use to steal your identity for their own gain and ways you can protect yourself. This is Not Your Life podcast: new episode daily From the makers of ABC consumer affairs TV show The Checkout, our This is Not Your Life podcast is the most entertaining way to protect your identity. There is a new episode every day this week.

07.01.2022 You may have read this article in The Mercury newspaper today about the cost of scams to the Australian community. (photo courtesy of the Mercury 22 June 2020) The latest ACCC report on scam activity and trends in Australia is available now. https://www.accc.gov.au//targeting-scams-2019-a-review-of-

06.01.2022 The ABC has just reported the heart breaking news that a 4 year old child has drowned in a backyard pool in Hobart on the weekend. These tragic events remind us that there are risks associated with water and young children. As we approach the warmer months and youngsters are around pools we would like to remind people to take note of pool safety advice which is available on our website. https://www.cbos.tas.gov.au//p/safety/pool-safety-barriers... Royal Lifesaving Australia have more information on pool safety and fact sheets are available to download. https://www.royallifesaving.com.au/programs/home-pool-safety

05.01.2022 Following compliance checks across a range of frozen foods, the ACCC was concerned that the products displayed a ‘Made in Australia’ mark when the imported frozen fish may not have been substantially transformed in Australia. Under the Australian Consumer Law’s Country of Origin labelling provisions, if a food product, such as fish, is packed in Australia without being substantially transformed, it cannot display a ‘Made in Australia’ mark. The products sold by Simplot’s brands used fish imported from a number of countries including New Zealand, United States and South Africa. The ACCC’s view is that only minor manufacturing processes occur in Australia and the imported ingredients do not differ fundamentally from the packaged goods. Read more about the investigation at: https://www.accc.gov.au//birds-eyes-owners-amend-made-in-a

03.01.2022 FuelCheck TAS app is now available to all Tasmanian motorists and free to download. Get the cheapest price on your fuel purchase. www.fuelcheck.tas.gov.au

02.01.2022 Here is the latest in a series of Scams Week podcasts by ABC TVs The Checkout team. Today they examine online shopping scams. You can access tips and Scam Week 2020 information resources at www.scamwatch.gov.au

02.01.2022 The Tasmanian Government is introducing a real time fuel monitoring scheme under the Australian Consumer Law (ACL) to provide consumers with greater transparency and access to real time fuel price fluctuations around Tasmania. Public submissions are now open until Monday 27 July 2020. www.justice.tas.gov.au//australian-consumer-law-code-of-pr