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Consumer Protection WA

Phone: +61 1300 304 054

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25.01.2022 Recall alert A video doorbell sold nationally through various major retailers has been recalled due to concerns its lithium battery could catch fire if the wrong screws are used.

24.01.2022 A pharmaceutical ingredient company and its former export manager have each been charged with 33 criminal cartel offences, following an investigation by the ACCC. We are committed to pursuing cartel conduct allegations, in order to protect businesses and consumers from the economic harm of such conduct, said ACCC Chair Rod Sims.

23.01.2022 This morning I can now announce our next cautious and safe step as part of WA's controlled interstate border. Subject to no further outbreaks occurring and base...d on updated Chief Health Officer advice, Victoria and New South Wales will be classified as 'very low risk' states from 12.01am, Tuesday, December 8. The transition to the new category can occur, following a review by our Chief Health Officer after Victoria surpassed 28 days of no community cases and New South Wales is due to reach that milestone this Friday. As a result, WA's controlled interstate border will be safely adjusted, with travel from Victoria and New South Wales to be permitted into WA with the following conditions: - all Perth Airport arrivals to undergo a health screening and temperature test on arrival - travellers to be prepared to take a COVID-19 test at the airport COVID clinic, if deemed necessary by a health clinician (voluntary asymptomatic testing available for all airport arrivals) - completion of a G2G Pass declaration, stipulating they do not have any COVID-19 symptoms and which jurisdictions the traveller has been in over the previous 14 days - all travellers to receive a SMS health check reminder one week into their stay in WA - all land arrivals to be met at the border checkpoint, for a health screening and to have their G2G Pass declaration checked. Other jurisdictions currently in the ‘very low risk’ category include the Australian Capital Territory, Queensland, Northern Territory and Tasmania. The significantly improved situation in Victoria and New South Wales has been fantastic news for all Australians, and now it means that we can take this cautious next step. However, at this stage, South Australia will remain classified as a ‘medium risk’ jurisdiction. This classification will be reviewed again by December 11. Travel from South Australia remains prohibited unless travellers meet strict exemption criteria. Exempt travellers must also self-quarantine for 14 days upon arrival in Western Australia. Please note that those conditions apply to anyone who has been in South Australia in the previous 14 days. This also includes transit through South Australia, via road or air. Like always, we’re continuing to follow our State’s expert health advice. Our border controls have worked and allowed us to stay safe and return to a new normal throughout this pandemic, to get our economy going and people back in work. Thank you to everyone for your patience and understanding during this extremely difficult time. I know it's been a long wait, and I'm so glad we can now safely allow more of our friends and family over east to travel into WA. Our careful and cautious approach has kept our State safe and strong and we will continue to take that approach going forward.

19.01.2022 Telstra has been directed to comply with its billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers a total of $2.5 million over 12 years. For Telstra to allow an issue like this to go unnoticed for such a long time and impact so many customers, is simply unacceptable, said ACMA Chair Nerida O’Loughlin.

14.01.2022 Did you know that we provide a free, independent information and advice service covering the full range of housing options for seniors in WA? If you are thinking of downsizing or looking for retirement living options, contact the Seniors Housing Advisory Centre on 1300 367 057 or email the team at [email protected]

12.01.2022 The State Government has approved four extra hours of trading for general retail shops in metropolitan Perth on the Labour Day, Easter Monday and ANZAC Day public holidays in 2021.

12.01.2022 Fuel prices are on their way up again The average cost of ULP set to rise an average of 31 cents per litre tomorrow to 134.6 cpl- so FuelWatch's advice is to fill up today to save money. If you need to fill up tomorrow, use FuelWatch to find the cheapest sites

10.01.2022 Christmas shopping is underway and the online sales have started! The Australian Consumer Law still protects you regardless of whether you shop in-store, online or during a pandemic. ... If an item is faulty, your rights regarding refunds, repairs or replacements still apply. More about your rights here: https://www.commerce.wa.gov.au//your-consumer-rights-under

09.01.2022 Last chance to apply for WA’s Consumer Protection Awards 2021 - nominations close tomorrow (Monday 30th November) Have you or someone you know have made an exceptional impact for consumers during the COVID-19 coronavirus pandemic? There are four categories to choose from, so get in quick!... https://waconsumerprotection.awardsplatform.com #cpawards2021

09.01.2022 The Morrison Government is making it easier for consumers to be able to identify hand sanitisers that are effective against COVID-19 and improving product safety information. Read more: http://lbr.al/570e

09.01.2022 The Commonwealth Bank will face the Federal Court over allegations it charged substantially higher interest rates on business overdraft accounts than what its customers were advised.

09.01.2022 Telcos face being fined up to $250,000 if they do not comply with new rules to detect, trace and block scam calls. There is no silver bullet to reduce scams, but these new rules place clear obligations on industry to do more to protect their customers and build confidence that it’s safe to answer a ringing phone," said an ACMA spokesperson.

09.01.2022 Divorce used in cheap car scam If you’re hunting for a second-hand car online, don’t believe scammers who claim they are getting divorced and need to sell their vehicles cheaply. WA ScamNet has received multiple reports from car-hunters who have enquired about vehicles being ‘sold’ online at a very low price via Facebook Marketplace and Gumtree, only to receive a convoluted backstory from the supposed seller about the sale.... In reality, the car doesn’t exist and the ‘seller’ is a scammer with a fake profile who says the car is being sold at a very low price due to a marriage breakdown and that the buyer needs to organise delivery of the car as they are in the army. Unfortunately, we are aware of three WA victims who have lost $15,620 in this way so learn how to protect yourself while car-shopping by following WA ScamNet’s advice: www.scamnet.wa.gov.au//Scam_types-Buying_or_selling-Classi #wascamnet

06.01.2022 Only use portable gas appliances in the open air The great outdoors is the place to be this summer and the same goes for LPG appliances like cookers, heaters and barbecues. Building and Energy is warning that this equipment must never be used inside tents, caravans or other enclosed spaces to avoid potentially lethal exposure to carbon monoxide.

06.01.2022 Toyota has agreed to review and improve how it complies with Australian Consumer Law's consumer guarantees. We received a number of complaints about Toyota’s approach to consumers experiencing issues with the Diesel Particulate Filter (DPF) in their vehicles, said ACCC Commissioner Sarah Court.

04.01.2022 Don’t let this happen in your backyard It only takes 20 seconds and 3cm for a child to drown. Remember to ALWAYS empty and store away portable pools. Pour out the water, deflate the portable pool and keep it safely out of reach of children. Never leave an empty pool in a place where it can refill with rain or sprinkler water.... More portable pool safety information and tips can be found on the #DontDuckOut #MakeItSafe campaign site: www.productsafety.gov.au/makeitsafe

04.01.2022 Do you know how to protect your family from the dangers of button batteries? In her latest blog, Commissioner for Consumer Protection Lanie Chopping explains that while they might look harmless, in the wrong hands and mouths these tiny batteries can become child killers.

03.01.2022 Summer is officially here! There are some hot days ahead for #Perth, so if you plan to buy or use a portable pool, remember to actively supervise kids and check with your local Council about fencing laws. Remember, #DontDuckOut #MakeItSafe for your family this summer. ... For more information visit www.productsafety.gov.au/makeitsafe

03.01.2022 Mother Melanie Mitchell spearheaded a campaign to ban pools from day care centres after the drowning of her child Lachlan in 2015. The campaign, Lachlan's Legacy, was recognised in the Consumer Protection Awards in 2019 and 2020 and yesterday the McGowan Government announced the ban, here is a news report.

02.01.2022 Commissioner for Consumer Protection Lanie Chopping says the agency’s community awards recognise the tremendous efforts of many individuals and organisations in WA. We’re always amazed at the excellent work being carried out by a variety of people and groups dedicated to the cause of helping consumers or tenants or improving product safety," Ms Chopping said. "We also acknowledge the media coverage devoted to highlighting these issues and the effect it has on raising publi...c awareness and educating the community. "I encourage people to nominate an individual or organisation who they believe is deserving. Nominations close Monday 30 November 2020 at 11.59pm (WST) #cpawards2021

01.01.2022 Wheel clamping to control parking on private property in WA will be officially banned from 14 December 2020.