Corporate Training Options in Gold Coast, Queensland | Business service

Corporate Training Options

Locality: Gold Coast, Queensland

Phone: +61 1300 667 660

Address: 42 Bundall Rd 4217 Gold Coast, QLD, Australia

Website: http://www.cto.com.au

Likes: 2600

Add/Update information

Reviews

Tags

• Business service

23.01.2022 Leadership is the Ability to get Extraordinary Achievements from Ordinary People

22.01.2022 Some Customer Service Facts for your morning coffee break: 70% of consumers say they have already made a choice to support a company that delivers great customer service. 52% of consumers say they have made an additional purchase from a company after a positive customer service experience.... Attracting a new customer is 6-7 times more expensive than retaining a current one. 90% of customers are influenced by positive reviews when buying a product. Increasing customer retention rates by 5% increases profits by 25% to 95%. Sources: American Express, Kolsky, Dimensional Research, Harvard Business Research. #customerservice #customersfirst #sales #smallbusiness

22.01.2022 Did you know that 61% of customers report that they completely stop dealings with organisations after only ONE bad interaction? Every moment with a customer is crucial, and building positive relationships in the moment can be the spark needed for a long-lasting relationship between organisations. This is VERY prevalent in the Contact & Call Centre Industry, where one small mistake over the phone can mean the end at the press of a button.... Check out our blog for 5 great customer service tips, keys to success, and more! Read here: https://www.cto.com.au/your-must-know-skills-for-call-cent/

21.01.2022 'Overall, how would you rate your recent training with us at CTO?' "10/10 - Informative, friendly, extremely relevant & practical information and immaculately presented". Awesome survey response from our training session yesterday! Really proud of our trainer Kelly for delivering a great face-to-face workshop with our client - Altrad Services.... If you're looking for great technology or customer service training, head to our website today for a look at what we offer. https://www.cto.com.au/courses/

17.01.2022 Employee performances can dwindle. Thats just reality. It's a challenge we need to face head on as leaders, and can often be the spark we need to push us past our previous boundaries. This week our blog post focuses on employee performance - and what we can do when it tapers.... Have a quick read of it at the link below https://www.cto.com.au/concerned-about-employee-performanc/ #customerservice #employeeperformance #leadership

10.01.2022 Apple unveils the M1, the most cutting edge computer chip ever created. The M1 promises some absolutely insane processing power for the next line of MacBook Airs, iPhones & iMacs - Unfortunately, you won't be able to heat up your coffee by resting it on your laptop anymore. Apple has stated that this will allow iPhone apps to work seamlessly on Apple computers too, meaning a large overhaul to the operating system might be on its way - but don't worry, if your employees need a... pick-me-up on learning the new tech, you know who to call! (its us) cto.com.au

09.01.2022 Are you looking for a training program that will bring real, concrete change to your organisation? Due to customer demand CTO has recently implemented four incredible 6-month training programs that are guaranteed to meet your needs and exceed your expectations. Our leadership development program brings our trainers into the mix of your organisation to assess the issues and opportunities in real time, while providing ongoing weekly training to your staff and team leaders. ... Your leadership team will be improving at a record pace and will have constant access to our trainers and their materials. This hands-on approach allows us to continuously monitor the outcomes of the training and adapt to new problems that arise. For a more detailed explanation of this program, click the link below to read the course details. https://www.cto.com.au/leadership-development-program/

03.01.2022 Another great training session on Monday! Candice ran our trainees (across multiple states!) through an awesome Customer Service Excellence course via Zoom, and got some great feedback: "We really loved the interactions with everyone, and how we had an engaging session instead of a 7 hour info dump"... We're looking forward to our next session - if you would like to check out what our courses have to offer, head over to: https://www.cto.com.au/courses/

03.01.2022 Stop looking for the path of least resistance! Your leadership is tested in the most difficult times, when often the 'easiest' option is to give up and move on. These are the times where you need to FIGHT your inner voice, and push yourself to find a better solution.... In the clip below, Catherine briefly talks about navigating chaos by rewiring your brain to face these challenges head on. If you're interested in training regarding this topic, check out our course on managing change: http://ow.ly/91nO50CiiSp