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Creative Quality Solutions

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25.01.2022 If you're a Board Director or a Senior Executive, and are concerned about the Audit, Risk and Quality Systems in your organisation, then we have a deal for you >> Is your corporate compliance important to you? >> Does your organisation require to be accredited? >> Do you need a formal system that helps you identify risks, report issues/incidents, track and manage non-conformances?... Projex is an Australian made, cloud based quality and compliance management platform that allows a quality manager to bring all organisational users into a central platform Get your free trial from www.qprojex.com.au today

24.01.2022 Inefficiency costs money ... but how much? Reports reveal it costs many organisations as much as 20 to 30 percent of their revenue each year. In any period of time, there is not a single business out there that wouldnt benefit from an additional 20% in their funds to funnel into customer acquisition, research & development, client appreciation, building the dream team, or anything that allows them to pursue continuous improvement.... Weve put together a free, interactive tool that takes less than 5 minutes to fill out. >>> cqsaus.outgrow.us/inefficiency-calculator Awareness is the first step, find out how much inefficiency is costing you right now, the results could shock you!

23.01.2022 Quality is not simply an idea about how to cut costs and make better products and services. Quality is about anticipating the consequences of errors, carelessness, and inefficiency, and putting processes in place to ensure they dont occur. For most organisations, errors can cost time and money, which can have a significant impact on the financial bottom line and brand reputation.... In some situations, the consequences of error can be catastrophic, resulting in loss of life, environmental damage, and extensive financial liability. So, how do these failures happen? What causes a well-known food brand to be contaminated with bacteria that cause a massive listeria outbreak? What causes a tyre manufacturing issue to increase the number of road deaths? The sheer scale of some of these types of disasters might lead us to believe that the causes are equally large, that they ought to have been obvious to anyone or that only willful ignorance could be to blame. In reality, disaster is often the result of a cascading series of tiny, almost unnoticeable Quality failures. These can build slowly over time in organisational cultures that arent in the habit of regularly reviewing the opportunities for them, even if they start with milder symptoms. If reading the above has raised any questions or doubts, please get in touch with our team today on 1300 776 539

22.01.2022 The collapse of the Teton Dam, is considered the failure that changed the shape of the industry. In 1976, over the space of the morning, a muddy leak appeared, suggesting sediment was in the water, but engineers did not believe there was a problem. By 9:30 a.m. the downstream face of the dam had developed a wet spot which began to discharge water at a rapid rate before the embankment material began to wash out. ... Crews with bulldozers were sent to plug the leak, but were unsuccessful, with work crews were forced to flee on foot as the widening gap, now larger than a swimming pool, swallowed their equipment. The fundamental cause of failure may be regarded as a combination of geological factors and design decisions that, taken together, permitted the failure to develop. Despite spending over $100 million in the development, there were significant details that were overlooked throughout the construction of the project. The collapse of the dam resulted in the deaths of 11 people and 13,000 cattle, with total damage estimates have ranged up to $2 billion. Food for thought, when we sink money, time, energy, and expertise into a project - it is imperative we have a Quality Management System in place, and to have processes to safeguard risk every step of the way. The cost to infrastructure, and to life, is just too much of a cost to pay.

21.01.2022 The beautiful reality of todays technological environment is that there are many tools we can use to bolster our systems and make them even more efficient. We get asked all the time about what tools we recommend Projex is a Quality Management Software that optimises your time, resources & opportunities, to ensure the QMS is being adhered to in an organised, and easily applicable fashion.... Not only do we use it ourselves, but we entrust its abilities with many of our clients to provide a structured framework for their Quality Management System. Below you can see that ProjeX provides live data information, allowing you to have specs at your fingertips that empowers informed business decisions in real time. Find out more here; www.qprojex.com.au

21.01.2022 If youre a Board Director or a Senior Executive, and are concerned about the Audit, Risk and Quality Systems in your organisation, then we have a deal for you >> Is your corporate compliance important to you? >> Does your organisation require to be accredited? >> Do you need a formal system that helps you identify risks, report issues/incidents, track and manage non-conformances?... Projex is an Australian made, cloud based quality and compliance management platform that allows a quality manager to bring all organisational users into a central platform Get your free trial from www.qprojex.com.au today!

21.01.2022 Staying Compliant as NDIS Providers At CQS, we have spent many years working with NDIS providers to ensure compliance with the NDIS frameworks. We assist many providers in mapping the mandated requirements and ensuring they are in line with current compliance requirements and then help in implementing the updated system. From there, we refine and fine-tune these processes to become more functional, easy to use, and interactive - ensuring our clients will smoothly pass the nex...t NDIS Compliance Audit. Read here for more details into how you can stay compliant as an NDIS provider. https://www.creativequalitysolutions.com.au/ndis-provider/ See more

21.01.2022 [FREE TOOL] Inefficiency Calculator Inefficiency in organisations costs money, wastes time, diminishes work quality, increases risk and prevents you from focusing on the strategic decisions that drive your business forward. No business is immune from inefficiencies, and every business should be assessing their processes on a regular basis. ... Inefficiencies can cost many organizations as much as 20 to 30 percent of their revenue each year. Even a single percentage point improvement can translate into significant revenue gains. Its more than worth considering. In any period of time, there is not a single business out there that wouldnt benefit from an additional 20% in their funds to funnel into customer acquisition, research & development, client appreciation, building the dream team, or anything that allows them to pursue continuous improvement. Weve put together a free, interactive tool that takes less than 5 minutes to fill out. >>> cqsaus.outgrow.us/inefficiency-calculator

20.01.2022 Most businesses are looking to implement Quality Management Systems within their organisations as the improvement of product and service quality is always high on their agenda. The international quality standard ISO 9001 being one of the most popular quality management systems adopted by organisations around the world. If you are looking to implement a Quality System in your company, but know little about the subject, this article can be presented as a good starting point. We...ll define what a Quality Management System is, why theyre important, and how to measure their effectiveness. This is all done with the frame of mind that your QMS has the CAPACITY and CAPABILITY to meet the growth of your business (it needs to be realistic). If you dont have a realistic QMS or it cannot adjust to new situations, this will result in unrealistic workloads, reduced quality of service, and unhappy staff all aspects of your business and Quality System will be affected, with low customer and employee satisfaction being the most visible consequences. Read the article in full here >> creativequalitysolutions.com.au/designing-your-quality-sys/

17.01.2022 5 Reasons Quality Management Systems Fail QMS are often done with the best intentions, to improve the quality standards with an organisation, however, as we all know - a great plan will is no longer great, if not actioned properly. There are many reasons QMS can fail, and this is why we work diligently with our clients to ensure they have assistance in making sure it can be implemented.... A lot of this comes down to team, and the communication about why a QMS is being put in place, and/or updated. 1. Lack of Training Quality management systems will not only involve quality managers, but also employees. Running through procedures and proper controls across the board allow for more accountability and understanding across the whole business. 2. Lack of Communication Open communication and feedback should be allowed for across all relevant departments. 3. Underwhelming Culture Levels Use management systems to improve the quality of your business without condemning the work of your employees. Procedures are put in place as a means to offer support. 4. Leadership Standards are Not Set. Leadership should be encouraged to unify their employees and implement strategies for improvement. 5. No Incentives for Improvement. With continuous improvement being a pillar of what we preach to clients, it is important to provide incentives for meeting quality standards and looking for opportunities to improve for greater long term result. We hope this helps, if you have any questions - please dont hesitate to reach out on 1300 776 539

16.01.2022 As we enter further into uncertain and unprecedented times, we, as leadership figures need to keep our teams strong, focused and united. We may be a little bit numb by the severity of situation, but now is the time to reflect, consolidate and implement strategies to ensure business sustainability, as difficult as this may be with these strategies comes change. Adopting all the principles of best practice, any changes should be planned and implemented in a systematic and metho...dical manner. However, with the immediate focus being on that of viability, it may now be the time the alternative options available to you. Sometimes using external experts as a support allows you to concentrate on the matter in hand of exploring additional revenue sources which and present some unexpected opportunities. Whatever the bumpy road ahead our team of dedicated professionals would like to walk the journey with you and ensure that that become a lean mean fighting machine!!!! In this time of uncertainty we all need a helping hand. Please feel free to call our team on 1300 776 539 anytime to discuss your current thoughts and frustrations. We will certainly be able to provide workable solutions.

16.01.2022 We believe collaboration is the secret sauce in creating successful Quality Management Solutions. By tapping into the unique expertise of our clients, and bringing in our years of experience in the Quality space, we can develop a solution that actually makes sense for their clients, and their team. After all, if you havent consulted with key team members, how can you expect them to feel invested in the process?

15.01.2022 Staying Compliant as NDIS Providers At CQS, we have spent many years working with NDIS providers to ensure compliance with the NDIS frameworks. We assist many providers in mapping the mandated requirements and ensuring they are in line with current compliance requirements and then help in implementing the updated system. ... From there, we refine and fine-tune these processes to become more functional, easy to use, and interactive - ensuring our clients will smoothly pass the next NDIS Compliance Audit. Read here for more details into how you can stay compliant as an NDIS provider >> creativequalitysolutions.com.au/ndis-providers-how-to-stay/

15.01.2022 Are you one of those people that set things in their calendar and then forgets about them? We recommend Projexs software and built in Organisational Planner to set reminders and help schedule key business activities including; > Routine system / process checks... > Regular operational and administration tasks > Maintenance tasks > OH&S requirements > HR tasks e.g. staff appraisals It has been a game changer for ourselves, and many of our clients, find out more here; www.qprojex.com.au

15.01.2022 Do you know where the taps are leaking in your business? Inefficiencies can cost many organizations as much as 20 to 30 percent of their revenue each year. In any period of time, there is not a single business out there that wouldnt benefit from an additional 20% in their funds to funnel into customer acquisition, research & development, client appreciation, building the dream team, or anything that allows them to pursue continuous improvement.... Weve put together a free, interactive tool that takes less than 5 minutes to fill out. >>> cqsaus.outgrow.us/inefficiency-calculator Awareness is the first step, find out how much inefficiency is costing you right now, the results could shock you!

14.01.2022 Compliance is your friend! Great words from Sean Dempsey; "By embracing the Commission and its national approach, we can create a basis for a successful NDIS, in turn creating better experiences and more opportunities for people with disability to live the life they want.... Early adopters also have a genuine opportunity to establish themselves as innovative and forward-thinking businesses, rather than one that resists change." If you have any questions about how to create better Quality Management Systems within your organisation, and ultimately put yourself in a better position to serve your communities - then get in touch with one of our Quality Specialists today; 1300 776 539 [email protected]

14.01.2022 Inefficiency in organisations costs money, wastes time, diminishes work quality, increases risk and prevents you from focusing on the strategic decisions that drive your business forward. No business is immune from inefficiencies, and every business should be assessing their processes on a regular basis. Inefficiencies can cost many organizations as much as 20 to 30 percent of their revenue each year. ... Even a single percentage point improvement can translate into significant revenue gains. Its more than worth considering. In any period of time, there is not a single business out there that wouldnt benefit from an additional 20% in their funds to funnel into customer acquisition, research & development, client appreciation, building the dream team, or anything that allows them to pursue continuous improvement. Weve put together a free, interactive tool that takes less than 5 minutes to fill out. >>> cqsaus.outgrow.us/inefficiency-calculator

13.01.2022 Mascot Towers: A Horror Story As a company, we diligently work with our clients to develop systems and processes to ensure the outcome is achieved as efficiently as possible, with full respect to the safety of the team members, as well as the end users. When we hear of situations such as the cracking in the buildings of the Mascot Towers, it really highlights the importance of proactively planning and mitigating the risks to all involved.... A few key mistakes have been outlined in many publications - No established system of sign-offs in place for the elements of a build that were not even seen by the foreman of certified tradesman - Unlicensed workers were often left on a site for days on end, with minimal to zero supervision - Corners being cut on structural processes, as well as poor levels of workmanship. Without the processes put in place, the buildings are falling down around their ears because of the level of work that’s been done. The repercussions of this are far too serious to ignore. Connect with one of our Quality Experts today to find out how we can help your business - call 1300 776 539 Source: News.com.au

13.01.2022 The fifth principle of a quality management system (QMS) is Continuous Improvement, and it's important to discuss. Business Owners, and Directors will think over emphasis compliance, which is vital, however, there is a worldwide skew in spending too much time on compliance, and not nearly enough time on improvement. We cannot operate without compliance, however, it is in the best interest of everyone to nail this down efficiently to allow for value adding work to enhance the ...experience for our customers, and team members alike. We believe Quality Management should always consider the customers, and the members of the organisations. When we spend the time to improve processes and systems, we can improve productivity, focus, and increased profits. This should allow organisations to dedicate time to continuous improvement. If there's anything you take away from reading this - make your compliance activities effective, and efficient so you can move into quality improvement initiatives as soon as possible.

13.01.2022 Truer words have never been spoken. We can't make rational decisions without the correct data in front of us. With the right processes and measurements in place, we can continue to help you optimise your business, and improve efficiency across the board.

13.01.2022 This is why we love the projects we work on! Nothing makes us happier than working with aligned organisations that want to go from good to great. We believe there is always an extra level to go to, and we are proactive in our approach - we ask the right questions, and leverage their expertise to find the solution that works for management, team, customers, and community alike.... Dont wait until things are broken to optimise your processes and systems - get in touch here; 1300 776 539 [email protected]

11.01.2022 There is no crash diet or short term fix to magically transform Quality Management Systems within organisations. It takes work. It takes an experienced eye and dedication to diligence.... It takes cultural buy-in from the whole team. Quality must be lived daily, not merely acknowledged when things slip...

11.01.2022 #toptipfriday The key step to a successful audit relies on communication, observation and feedback. Communicate with your employees so they understand the scope of the audit and when they will be audited so they can be prepared. If your staff work collaboratively with the auditors it will be conducted more efficiently and everyone can get back to their daily duties and tasks faster. #cqs #qualitymanagment #qualitycontrol #qualitymanagementsystems #qualityconsultants #brisbanebusiness #goldcoastbusiness #sunshinecoastbusiness #audits #businessprocessmanagement #businessefficiency

09.01.2022 Is your business systemised? Systemisation is an amazing way to implement favourable changes within your business model and structure so as to ensure improvement in the overall productivity and performance. The positive impacts of Systemisation are felt across all levels from top to bottom tier of management and from suppliers to end-consumers. It minimises occurrences of problems by eliminating salient obstacles in achieving short-term and long-term business targets. Here is all you need to know about accomplishing systemisation seamlessly. https://www.creativequalitysolutions.com.au/understanding/ #cqs #qualitymanagment #qualitycontrol #qualitymanagementsystems #qualityconsultants #brisbanebusiness #goldcoastbusiness #sunshinecoastbusiness #businesssystemisation #systemisation #businessprocessmanagement #businessefficiency

08.01.2022 Software we recommend! We get asked all the time about what tools we recommend to ensure the QMS is being adhered to in an organised, and easily applicable fashion. Projex is a Quality Management Software that optimises your time, resources & opportunities.... Not only do we use it ourselves, but we entrust its abilities with many of our clients to provide a structured framework for their Quality Management System. Find out more here; www.qprojex.com.au

07.01.2022 #toptipfriday Staying Compliant as an NDIS Provider - To become and stay compliant with the changes in the new NDIS framework, it is important to have an apt, advanced, and compliant IT software system. The system should be designed keeping in mind the new requirements from the NDIS regarding the new funding policy. There already are many NDIS specific software packages available but organisations fail to understand that the requirement is to create a totally personalised... system that can provide instant information about every individual instead of storing information in groups or categories of participants. For more information on how to become and stay complaint as an NDIS provider, click the link below! https://www.creativequalitysolutions.com.au/ndis-providers/ #ndis #ndisproviders #ndisframework #workplacehealthandsafety #qualitymanagment #qualitycontrol #qualitymanagementsystems #qualityconsultants #businessefficiency #businesssystemisation #tipsforsuccess

07.01.2022 With one of the biggest changes to the disability sector, the NDIS has presented its share of challenges and specifically for our not-for-profit providers. One of the challenges being seen is that even with capable software, the need for these organisations to commit more resources and develop new internal control and review processes. With very specific requirements to be met for funding claims most organisations face regular claim rejections as a result of incorrect submissions, inadequate or insufficient documentation. Timely follow-up and review processes need to be in place to ensure funding is actually received. #qualitymanagment #qualitycontrol #qualitymanagementsystems #qualityconsultants #brisbanebusiness #goldcoastbusiness #sunshinecoastbusiness #ndis #ndisproviders

07.01.2022 Quality is not simply an idea about how to cut costs and make better products and services. Quality is about anticipating the consequences of errors, carelessness, and inefficiency, and putting processes in place to ensure they dont occur. For most organisations, errors can cost time and money, which can have a significant impact on the financial bottom line and brand reputation. ... In some situations, the consequences of error can be catastrophic, resulting in loss of life, environmental damage, and extensive financial liability. So, how do these failures happen? What causes a well-known food brand to be contaminated with bacteria that cause a massive listeria outbreak? What causes a tyre manufacturing issue to increase the number of road deaths? The sheer scale of some of these types of disasters might lead us to believe that the causes are equally large, that they ought to have been obvious to anyone or that only willful ignorance could be to blame. In reality, disaster is often the result of a cascading series of tiny, almost unnoticeable Quality failures. These can build slowly over time in organisational cultures that arent in the habit of regularly reviewing the opportunities for them, even if they start with milder symptoms. If reading the above has raised any questions or doubts, please get in touch with our team today on 1300 776 539

06.01.2022 One of the most notorious cases of product failure was Bridgestone/Firestone tires. In 1994, they were the first tire manufacturer to achieve ISO 9000 certification. Six years later, In 2000, they voluntarily recalled over 6 million tires after a federal investigation revealed tire tread separation was being attributed to deaths on the road.... During the investigation, former employees testified the rubber used for tire manufacturing was expired and other parts were compromised due to improper controls and hasty inspections. Poor QMS systems and culture allowed for this to happen, which resulted in $79 million in the proposed settlement. If quality fails can happen to some of the biggest companies in the world, they can happen to any organisation. All it takes; One chink in the armour One finding that is ignored One conversation that is swept under the rug. Whats more disastrous is the fact that over 271 people died in traffic due to the failed tires, thats 271 people that never got to see their families again because of an organisational quality flaw. This is the reason we are so passionate about making changes and empowering organisations to have the best Quality Management Systems available to their business - you never want to know the cost of ignoring the problem.

05.01.2022 We are big believers of the striving for continuous improvement. The aim of Quality Management should be to improve the performance of human and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. The aim is not merely to find and record failures of the team, but to remove the causes of failure: to help people to do a better job with less effort.

05.01.2022 Truer words have never been spoken. We cant make rational decisions without the correct data in front of us. With the right processes and measurements in place, we can continue to help you optimise your business, and improve efficiency across the board.

04.01.2022 As businesses and organisations grow, it is paramount that all parties involved with running the business are contributing in a productive way. We cant always expect to be looking over the shoulder of employees, and nor should we have to - but it is vital that we have principles in place to ensure everyone is moving forward together, and the right people take responsibility for carrying the process and getting desired outcomes. ISO 9001 defines 7 Quality Management Principle...s as the following; > Context of the Organisation > Leadership > Planning > Support > Operation > Performance Evaluation > Improvement

03.01.2022 The fifth principle of a quality management system (QMS) is Continuous Improvement, and its important to discuss. Business Owners, and Directors will think over emphasis compliance, which is vital, however, there is a worldwide skew in spending too much time on compliance, and not nearly enough time on improvement. We cannot operate without compliance, however, it is in the best interest of everyone to nail this down efficiently to allow for value adding work to enhance the ...experience for our customers, and team members alike. We believe Quality Management should always consider the customers, and the members of the organisations. When we spend the time to improve processes and systems, we can improve productivity, focus, and increased profits. This should allow organisations to dedicate time to continuous improvement. If theres anything you take away from reading this - make your compliance activities effective, and efficient so you can move into quality improvement initiatives as soon as possible.

03.01.2022 Are you one of those people that set things in their calendar and then forgets about them? We recommend Projexs software and built in Organisational Planner to set reminders and help schedule key business activities including; > Routine system / process checks... > Regular operational and administration tasks > Maintenance tasks > OH&S requirements > HR tasks e.g. staff appraisals It has been a game changer for ourselves, and many of our clients, find out more here; www.qprojex.com.au

03.01.2022 People are quick to blame their employees, or pieces of software for their inefficiencies and quality issues. Throwing it away to human error. While human error does exist, we must recognise that workers are typically doing what management are telling them to do, and what is laid out in a position description, and employee handbook.... Quality requirements must be clear, and expectations must be set - and we dont mean this in a purely disciplinary fashion; we want to encourage employees to be part of the solution, and give proactive feedback to prevent problems from occurring, rather than the reactionary response. When expectations and processes are vague, and people cant really tell what it means, it cannot be managed appropriately. How can you work with your team, and create a Quality Management System that encourages a proactive approach to identifying opportunities to improve, and safeguard against problems in the first place?

03.01.2022 If youre a Board Director or a Senior Executive, and are concerned about the Audit, Risk and Quality Systems in your organisation, then we have a deal for you >> Is your corporate compliance important to you? >> Does your organisation require to be accredited? >> Do you need a formal system that helps you identify risks, report issues/incidents, track and manage non-conformances?... Projex is an Australian made, cloud based quality and compliance management platform that allows a quality manager to bring all organisational users into a central platform Get your free trial from www.qprojex.com.au today

Creative Quality Solutions | Business centre