Customer Culture | Consultation agency

Customer Culture

Phone: +61 2 9836 2080

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• Consulting agency

24.01.2022 It has been a great start to 2021 due to the amount of small business owners putting staff training back as one of their main priorities especially in the areas of Customer Service and Customer Engagement. I am looking forward to working with Bruce Buchanan and his staff at Malt and Honey cafe in South West Rocks when we are up that way on holidays in a few weeks. Staff training works and is vital right now if you want to stand out from your competitors. #stafftraining #customerservice #customerculture

12.01.2022 Falling into the trap of thinking that sacrificing staff straining to save money, is a quick way to slow down growth of your business. Your customers have so much choice right now and that is why you need to ensure your staff are on point every day.

12.01.2022 Make 2021 the "year of the customer" for your business. Staff that provide great customer experiences will ensure you get repeat business and referrals. Check out www.products.CustomerCulture.com for staff Customer Service training courses.

09.01.2022 After sales service is the key to repeat business.... NOT just the original sale!

08.01.2022 This is something we have been asked to deal with here in Australia over the last couple of months with many many clients. Businesses and staff need to realise that the customer experience pre, during and post sale is the key to potential future sales and referrals. Just "getting the sale" will lead nowhere unless there is follow up!