CUSTOMER FRAME in Fortitude Valley | Business consultant

CUSTOMER FRAME

Locality: Fortitude Valley

Phone: +61 1300 162 997

Address: 27 James Street 4006 Fortitude Valley, QLD, Australia

Website: http://customerframe.com/

Likes: 223

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• Business service
• Business consultant

25.01.2022 We’re off to run our first face to face session for 2021 + aren’t we like kids in a candy store! Our Customer Strategy Kickstarter helps business leaders + teams to get ahead of the game by revealing their strategy for the ultimate reason they exist - their customers. Our clients tell us that the session quickly + succinctly reframes their business operations, helping them to find the gaps + prioritise what’s really important. ... One even told us we’d pivoted their entire strategy - they’re now blowing their annual targets out of the water, simply by putting customer firmly at the heart of everything they do (+ working with us of course! ) #winning #customer #strategy #business #workshop #customerframe

22.01.2022 BE QUICK - DON'T MISS OUT! . We've just checked the Business Queensland Grant page + there's been 5947 applications received + 60% of the available funds requested! https://bit.ly/2XhhQSV . We don't want you to miss out on this amazing opportunity to turn your business around with our Remarkable Customer Service offering. ... . Check it out below + drop us a line if you need a hand! . Warmest Sueanne + Pete See more

21.01.2022 We are excited to announce our Remarkable Customer Service Package, designed to help businesses take advantage of the Queensland Government’s Small Business COVID-19 Adaption Grant Program. . What you'll get: . 1. A comprehensive Customer Experience Review of your business, with a summary of findings, a presentation to your leadership team, a report + a 'top 10' highlights for action ... . 2. A three hour working session with your team, highlighting the findings of the Experience Review + tailoring our Remarkable Customer Service topics to those issues you need to address. . You'll walk away knowing what you're doing well + what's holding you back, + with a plan of action for improvement. . You're welcome. . Check it out + drop us a line if you have any questions. . Warmest Sueanne + Pete See more

21.01.2022 Fact #2 of keeping customers: . Customers have lots of choices you’re not their one + only! . Don’t make the mistake of thinking they won’t look elsewhere. In this day of commoditisation + competition, the power is in the hands of the customer. ... . Take care of them + you’ll stay their number one choice. . Check out our latest blog for more on how you can create true customer connection with your customers. . https://customerframe.com//how-to-take-care-of-the-custom/ . #customer #recovery #customerconnection #connection #keepcustomer #customerretention #retention #customerframe #tips #businesstips #customerservice #customerexperience See more

17.01.2022 In case you missed our LIVE chat with Liz Ward from Tourism Tribe on Friday, talking all things Customer Recovery, check it out here! And for those who aren't in the tourism industry... register your interest for our non-tourism program here: www.customerframe.com/recovery Have a great Monday friends! ... Sueanne + Pete See more

15.01.2022 Today's the day! . Our inaugural tourism industry Customer Recovery Program kicks off today with our friends at Tourism Tribe. . Welcome to our new recruits - we look forward to helping you transform your business so you can emerge from crisis stronger than before!... . Check out our program outline here + if you're interested, stay tuned for the launch date of Intake 2 - coming soon! . https://www.tourismtribe.com/customer-recovery-program/ . Not in the tourism industry? We have wider industry programs coming soon, so register your interest here + we'll keep you posted! www.customerframe.com/recovery . #customer #recovery #customerconnection #connection #keepcustomer #customerretention #retention #customerframe #tips #businesstips #customerservice #customerexperience See more

15.01.2022 There's so much in business that we can't control. But there's magic in those things we can... check out our article for more.

13.01.2022 Wonderful news, friends! This is so exciting! The Government is helping small businesses to adapt to new ways of working, build their capabilities + improve their economic resilience for a strong future! We are working on a plan to help businesses take advantage of this amazing grant - so please stay tuned! ... We already help businesses to recover from the crisis + emerge stronger than ever before through our Customer Recovery Program, but this allows us to dig much much deeper into your business. Please stay tuned but in the meantime, drop us a line if you need us or have some ideas of how we can help. Warmest Sueanne + Pete Customer Frame

11.01.2022 For those who missed out on the first round of the COVID-19 Adaption Grant Program, you have a second chance! . We are excited to announce our Remarkable Customer Service Package, designed to help businesses take advantage of the Queensland Government’s Small Business COVID-19 Adaption Grant Program. . What you'll get:... . 1. A comprehensive Customer Experience Review of your business, with a summary of findings, a presentation to your leadership team, a report + a 'top 10' highlights for action . 2. A three hour working session with your team, highlighting the findings of the Experience Review + tailoring our Remarkable Customer Service topics to those issues you need to address. . You'll walk away knowing what you're doing well + what's holding you back, + with a plan of action for improvement. . You're welcome. . Check it out + drop us a line if you have any questions. . Warmest Sueanne + Pete . #recovery #customerframe #businessrecovery #customerexperience #customercentric #customer See more

10.01.2022 Hands up! . If you have an email address + have made any purchases in the last, ooh, few years, you’ve probably received an email or ten from businesses claiming to now care about you + your livelihood. . Or, let’s cut to the chase, businesses telling you how hard they’ve been hit by the Covid-19 crisis.... . Sound familiar? . We say - DON'T. DO. IT! . Check out our latest blog for more on how you can create true customer connection with your customers + not blindside them with your stories about how much you need them (especially if they haven’t heard from you in a while). . https://customerframe.com//how-to-take-care-of-the-custom/ #customer #recovery #customerconnection #connection #keepcustomer #customerretention #retention #customerframe #tips #businesstips #customerservice #customerexperience

09.01.2022 Well friends, that's a wrap! . Our inaugural i2i Visitor Servicing Program is complete! . Congratulations to our wonderful industry + visitor servicing providers who joined us for the seven module program!... . You tell us that you loved the Program + we loved having you, so we'll take that as a win-win! . Remember, by moving from Information to Inspiration, you can create that crucial customer connection we all need to be truly sustainable + thrive in these changing times. . If you're interested in finding out more about the i2i Program, please drop us a line - we'd love to chat. . Sueanne + Pete See more

08.01.2022 It's a little recognised fact that Customers are ours to lose . So often, we blame external factors - lower prices, competitor promotions, even the customer... . but rarely do we look at ourselves + ask 'what did we do?'... . The customer is yours to lose . Give them an excuse to look somewhere else + you’re likely to lose them. . Keep them close, take care of them + they won’t have a reason to stray. . Check out our latest blog for more - https://customerframe.com//how-to-take-care-of-the-custom/ . #customer #recovery #customerconnection #connection #keepcustomer #customerretention #retention #customerframe #tips #businesstips #customerservice #customerexperience See more

08.01.2022 A year ago today we saw our photos for the first time + recorded this video with the amazing Louise Williams - The Future Self Guide! What a year it has been! Peter Turner - 2020 may have tried to take out our long term strategy but we’ve had a pretty good year all in + there’s always next year! Comin’ to get you 2021!

06.01.2022 This word is one of the most important in any business today.... can you guess what it is?

05.01.2022 For our friends who missed out on applying for the Small Business COVID-19 Adaption Grant Program, don't worry! . If you're in the tourism industry, you can still join us on our upcoming six week Customer Recovery Program, starting next Monday 1 June with our friends at Tourism Tribe. www.tourismtribe.com/customer-recovery-program .... For those not in the tourism industry, head to our landing page to register your interest for our upcoming program! www.customerframe.com/recovery . Warmest Sueanne + Pete See more

04.01.2022 We held our first live session for our i2i Visitor Servicing Program this morning + what a great session it was! . + 35 attendees + great conversation + questions posed, advice offered, ideas shared ... + lots of lovely feedback on how much they're loving the program . This program is shaping up to be everything we'd hoped it would be! . + community + caring + sharing + collaboration . Looking forward to the release of Module 2: The Dreaming Stage next week! . Drop us a line if you'd like to hear more about this ground-breaking program. . Sueanne + Pete See more

04.01.2022 Best thing we’ve done in a long time, is invest in bringing who we are + what we stand for, to the world via images.

03.01.2022 Today we launched our brand new Information 2 Inspiration (i2i) Program! . Designed specifically for visitor servicing managers + team members, the program unlocks the power of customer to help Visitor Information Centres remain relevant in today's ever-changing world. . With over 50 attendees at the launch event this morning + almost 60 participants registered for the program, we're excited!... . Bring on Monday! . #customerframe #visitorservicing #customer #visitor #tourism #travel #informationcentres #vics #customerjourney #relevant See more

02.01.2022 The team at CF have loved + lost this year, with the sudden passing of Sueanne's precious father, Bernie, + Pete's beloved grandmother, Gitti. . In their memory + in place of client gifts this year, we have decided to instead, help those less fortunate with the purchase of Cuddle Cases for children entering foster care. . Most of us are incredibly lucky to have had parents + families who loved + cared for us as children, who would do anything to keep us safe - but sadly, many... children are not so lucky. . The team at CF give thanks to those foster carers + families across the world, who's hearts + doors are open to these children, who give them another chance, a future + a family to love... . If you're looking for a gift with a difference this year, check out these beautiful cuddle cases + let foster children know we care... . $65 will provide a child entering foster care with a suitcase to call their own and transport their belongings in. The cuddle case contains a quilt, pyjamas, teddy bear, cushion, crayons/activity book and much more. . We loved the idea so much, we bought two! . Merry Christmas Bernie, Merry Christmas Gitti. We hope we've done you proud. Godbless. . https://littlestarskids.org.au/product/cuddle-case/ See more

01.01.2022 On our way to undertake an Experience Review for an iconic property on the Sunshine Coast. It’s great to see business leaders using this challenging time to improve their operations + set themselves up for a stronger, more resilient, future-proof business. Our 28-point Experience Review process has helped many businesses to get ahead of the game by exposing the unknown issues in their customer experience delivery. ... In fact, one of our hotel clients leapfrogged from #22 on TripAdvisor to the Top 10 by implementing our recommendations. Get in touch to make it happen in your business. -CF

01.01.2022 There are only 2 simple facts you need to remember when it comes to marketing during a crisis (or at any time, really) 1. The customer is yours to lose 2. You aren’t your customer’s only choice... What do we mean by this? It means that 1) if you don’t treat them right, your customers can (and will!) walk away, and 2) if your customer is unhappy, there are plenty of other companies out there hungry for their business. Chances are, if you have an email address and you make purchases online, in the last few months you’ve received at least one (if not hundreds) of emails titled something like: Our response to Covid-19 Some of these companies may not have contacted you in months, or even years! Think about how this feels as the customer on the receiving end. Are you likely to engage with this business again? Or have you already clicked the unsubscribe button? Keep this feeling in mind every time you create an email for your list, and you’re much more likely to have an engaged and happy readership. Learn more about managing the customer experience, or CX, in our latest article: https://customerframe.com//how-to-take-care-of-the-custom/

01.01.2022 We love getting out + about to see our gorgeous clients + meet potential new clients! . We are such people people, Covid has been tough on us (as it has for so many). We can’t even imagine how our southern friends have coped! . We often laugh + say that we’re like two pups at the dog park, dashing about, so excited to see everyone!... . Have a great day friends! x See more