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23.01.2022 I recently worked with Zendesk on this post about what good customer service means and how to deliver it.

19.01.2022 I was recently asked for my views on a range of #CX topics by CXBuzz. Here's the transcript of my chat with Efrat Vulfsons, Editor in Chief.

08.01.2022 My latest post for Centra CX looks at the benefits to organisations of allowing frontline employees to hear customer feedback.

03.01.2022 Jeff Bezos, who has announced he's stepping down as the CEO of Amazon in the second half of 2021, is undoubtedly a trailblazer in the field of #customerexperience. In this post, Chris Ward examines 5 of the ways he transformed CX. https://www.mycustomer.com//5-ways-jeff-bezos-transformed-

03.01.2022 Really enjoyed this piece on humble leadership by a professor at the London Business School.