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Digital Services Lab

Phone: +61 3 9018 5375

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25.01.2022 February Focus: Customer Journey. Stay tuned...February Focus: Customer Journey. Stay tuned...

23.01.2022 As a business owner, knowing your Customer’s (or client's) Journey is crucial to understanding the gaps that exist in your online presence and online processes. You must get in the head of your customers and potential customers. How have they heard about you in the first place? Was it online or offline? What steps would they then take to actually engage with you? Was it easy? This week we encourage you to map out all the ways a customer could find you. Now you actually... take the steps that you think your customer might take to engage with you. Is there something that is missing or could be improved? More Customer Journey insights next week.

22.01.2022 A great array of speakers to keep you interested, motivated and inspired. https://vid19conference.com/

20.01.2022 Can you hear the echo on your website? Do you feel a pang in your stomach every time you check your site, only to see there are no new donors, volunteers, or people reaching out for help? To achieve your non-profit's goals, you must be best friends with the online world, as this is how most people will find you. Good news is, you can get on the right path by following the 4 simple steps in this webinar. We're running another FREE webinar in partnership with Connecting Up. How to get found onli https://www.connectingup.org//how-get-found-online-4-steps

20.01.2022 How we re-open Roadmaps for Regional Victoria and Metro Melbourne are available. Really helpful resource for business and non-profits. Go to page and scroll all the way down to download the full sector information. https://www.vic.gov.au/coronavirus-covid-19-restrictions-roadmapsHow we re-open Roadmaps for Regional Victoria and Metro Melbourne are available. Really helpful resource for business and non-profits. Go to page and scroll all the way down to download the full sector information. https://www.vic.gov.au/coronavirus-covid-19-restrictions-roadmaps

19.01.2022 Join Bel Temby on Connecting Up Inc. webinar platform for a Website Wellness Check-Up and be guided to conduct a review of your existing website, or plan for a new website to be built! This webinar is offered FREE through Connecting-Up on July 22nd at 11am AEST. Register Now! https://www.connectingup.org//webinar-website-wellness-che

13.01.2022 Customer Journey Part II: So your customer or client has made it to your website? Great!! Have you mapped out their journey for them? Too often we visit a website and we are left contemplating what to do next. Do I really have to find what I'm looking for on your website by scouring through your menus or worse: visiting your site map? I promise you if I land on your page and you don't guide me to the next step - I'm out of there. I'm not going to call or email you to f...ind out more. I'm back on Google and looking for a business that has actually bothered to help me find what I'm looking for straight from the home page. Customer Journey matters. Please, please, please include calls to actions and logical steps on every single page.

12.01.2022 We are super excited for this event next week. An amazing line up of professionals for tech and non-profits. Don’t miss this opportunity!

12.01.2022 In our latest blog article we talk strategic marketing for non-profits. The process of creating a digital marketing strategy puts a mirror in front of your non-profit organisation. It can unveil gaps, messaging shortcomings, lack of online presence, or an unresponsive website. https://digitalserviceslab.com.au/strategic-marketing-for-/

11.01.2022 We were delighted to build the new website for Highways and Byways - A Community of Service. We also built in a system for them to take applications from community organisations for their annual small grants program. https://highwaysandbyways.org.au/

08.01.2022 To the women in business we know. Bel has LOVED these community and connection events during 2020. Come along and enjoy some time out with others!!!

06.01.2022 Off-site reception are offering two weeks support to businesses impacted by the bushfires. This can give you time and space to regroup while knowing your business phone is still answered and you can get back to your customers when you can.

06.01.2022 We are working from home. Our top 3 tools to keep it all going: 1. The phone (crazy right?) 2. Zoom 3. SlackWe are working from home. Our top 3 tools to keep it all going: 1. The phone (crazy right?) 2. Zoom 3. Slack

05.01.2022 We are so happy to be Silver Sponsor again this year at Evolve Conference 2020 by Connecting Up Inc. We encourage all our clients to come along. More information coming soon.

04.01.2022 Get people's attention with a post... said Facebook. Did it work?Get people's attention with a post... said Facebook. Did it work?

02.01.2022 So true... while the facilitator tries to find the ‘end meeting for all’ button!!