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Edge Communication

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25.01.2022 Want more confidence and skill over the phone? Ideal for anyone who interacts with customers or is seeking employment in this area. Book now for Fast Track Your Phone Skills on 16 May at early bird rates ending Friday http://edgetelephone.com.au/event1/

24.01.2022 Are you giving your customers the WOW factor? Here are some tips on sharpening your customer experience at every touch point. If you agree, click LIKE. We'd love to hear your tips that work for you.

24.01.2022 Ever been in this situation?

24.01.2022 Magic was brought back to life at Disneyland after a genius invention was introduced, that both improved customer experience and alleviated staff stress . Read more about this invention and how thinking outside the box could improve every aspect of your business in our new blog post. http://www.edgecommunication.com.au/focus-customer-experie/

24.01.2022 Congratulations to Derek Olsen and his team at Olsen Environment for recently completing Edge Communication's Winning Ways to Communicate With Your Customers workshop! Like the post to say congrats to this fantastic team :) http://www.edgecommunication.com.au/winning-techniques-win/

24.01.2022 Setting up for another corporate workshop in customer service. Love the mug in which they served me coffee. It's the little things that make customers feel special. What little thing are you doing today to make your customers feel special?

23.01.2022 Ava was in her element being interviewed this morning on ABC radio. Warning - it's 14 minutes long but well worth the listen. http://www.edgecommunication.com.au/ava-interviewed-abc-ra/

22.01.2022 A fun and motivational day refreshing on customer service skills was enjoyed this week by the amazing team at Horizon Business Systems. Congratulations to Horizon for their continuing commitment to exceptional customer experience. Ava Lucanus presented Edge Communication's Certificate of Recogniton to Directors Michael Pendred and Jonathon Goh.

21.01.2022 Environmentally friendly, sustainable and delicious. Qantas has hit the nail on the head with their new idea to improve their customer experience. Take a look at their new initiative that is giving their customers more reasons to fly with them. Can you think of any other wacky ideas like this? http://www.afr.com//qantas-beehives-sweeten-its-customer-s

21.01.2022 This was one of my articles published in the Business News a couple of years ago, and is becoming more and more relevant as young people enter the workforce.

20.01.2022 Ava's latest article reveals three simple yet powerful strategies in creating the WOW! factor over the phone. Do you have any to add? We'd love to hear your thoughts. http://edgetelephone.com.au/the-3-secrets-to-a-wow-telepho/

19.01.2022 Were you born before the internet? When an apple was what you ate to keep the doctor away, a tablet was a pill you took when you were ill and an ipad was a patch you wore if you had a sore eye. Check out Ava's latest article to catch some great tips in listening well in the noisy techno world in which we live. http://edgetelephone.com.au/are-you-really-listening-to-yo/

19.01.2022 Some wise words from my friend Barry Urquhart. Very relevant in the light of today's Telstra outage. I, like many Australians today, are feeling frustrated with being unable to contact a person. Even on the Live Chat online we are 471st in the queue.

18.01.2022 Interested to learn the five words that will keep your customers coming back? Check out Avas latest article to find out. Let us know your thoughts in the comment section below! http://www.edgecommunication.com.au/customers-coming/

18.01.2022 This is a brilliant way of using email as an effective communication tool, rather than overload. Would love to hear your thoughts.

17.01.2022 Congratulations Paul Ybanez for being our 100th Liker :)

14.01.2022 I have an apology to make! I've not been in touch with you for way too long and for that, I am sincerely sorry. Here is the first of many regular posts to follow. Hope you enjoy this very humourous look at the dying art of conversation. http://www.dailymail.co.uk//Why-stop-texting-actual-conver

14.01.2022 The telephone is usually the first point of contact for your business. If you know anyone who would benefit from becoming more confident over the telephone, make sure you let them know about our first Fast Track Your Phone Skills workshop for 2014 on Tuesday 25th February. Suitable for sales people, receptionists, business owners, in fact anyone who speaks on the phone to customers and wants to make more of an impact. http://edgetelephone.com.au/event1/

13.01.2022 We've been having a bit of creative surge with an upcoming new website and new and improved training programs so haven't been online much lately. All will be revealed soon, and meanwhile hope you enjoy this article written by our own Ava Lucanus about how the generational gap can affect customer interactions. http://edgetelephone.com.au/the-new-rules-of-customer-enga/

13.01.2022 This is a fabulous book for anyone in business who wants to take their skills to a new level. Our very own Ava was honoured to be invited to read the manuscript and write a testimonial.

13.01.2022 This is a very funny take on a google search in real life. It does pose an interesting question though...what are your customers experiencing both online and in person and what's this saying about your organisation? Click LIKE if you like it, and we'd love to hear your comments as well

10.01.2022 Everyone I speak to lately has a story about poor customer service. In the spirit of improving service, I hope you enjoy my latest article about how to hone your complaint handling skills. http://www.edgecommunication.com.au/customer-experience-co/

10.01.2022 Had the privilege this week of working with the wonderful team at Maggie Burke Real Estate. Their office is the most cosy character home, a timber heritage building in Roleystone. So spectacular, I have posted photos of the training room, complete with velvet curtains and crackling open fire . They enjoyed getting back to basics and creating consistency in their interpersonal communication skills.

10.01.2022 My colleague Peter Dhu has this interesting angle on the power of non verbal communication. The non verbal represents the majority of the communication so make sure you get it right for your message to be taken seriously.

09.01.2022 Happy Easter from Edge Communication! We hope everybody has a fantastic long weekend :)

08.01.2022 First impressions are lasting impressions! This well known saying is so relevant over the phone, where your caller can't see you. Check out my 3 tips to create a fabulous first impression every time in the latest edition of IMPACT magazine. A big shout out to Paula Smith for producing this fine publication and thanks for asking me to contribute.

06.01.2022 Telstra has quickly become famous for their network outages which are quickly followed by a free data day. While stories that emerge of people downloading a terabyte of data are amusing, we have to ask, does this day actually do anything to improve the customers experience with the company? As a Telstra customer, would you be satisfied with with this apology? Let us know your opinion below. http://thenewdaily.com.au//18/telstra-free-days-free-help/

05.01.2022 Some wise words on R-E-S-P-E-C-T from my friend Paula Smith. An essential element to an exceptional customer experience. I love the song too!

05.01.2022 Our very own Ava Lucanus being interviewed for the 'Faces of PSA' promo video for Professional Speakers Assn. A fun day of filming!

04.01.2022 Anyone who works in a customer service role will know it to be a very stressful working environment, and customer complaints can take their toll on your wellbeing Ava is a proud contributor this week to the popular mental health and wellbeing publication, Blooming Minds. Read her article below, to find out how to manage your wellbeing when faced with an unhappy customer.

04.01.2022 Proud to have two articles published in Business News recently. Check them out to find out all about the new economy of the customer experience, and the seven things you need to consider to ensure your customers have a great experience and keep coming back for more. http://edgetelephone.com.au//featured-in-business-news-9t/

03.01.2022 With the rapid and ubiquitous uptake of technology, have we lost the art of communication? Ava's proud to have had another article published in the Business News on that subject - 'The Lost Art of Communication'. Hope you enjoy it and we'd love to hear your comments. http://edgetelephone.com.au/media/news/

02.01.2022 How easy do you make it for your customers to do business with you? Check out Ava's new blog post and learn some new tips. http://www.edgecommunication.com.au/easy-making-customers/

01.01.2022 Greetings from Melbourne, helping another happy customer to improve their customer experience. Hope you enjoy my latest article about how a shoe shop could have stayed in business by ensuring their a customers had a better experience. http://www.edgecommunication.com.au/customers/

01.01.2022 The customer is King; that's one thing that will never change. Check out Ava's latest article in the Business News for some ideas on how to develop a customer driven culture in your organisation.

01.01.2022 Hit like if you agree :)