eservicemanager | Science, technology & engineering

eservicemanager

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24.01.2022 If your business is experiencing growth, process tasks can often fall through the cracks leaving customers with unfinished and inconsistent services. With eservicemanager, no matter the #process, using #workflowautomation and #tasks will help you deliver #quality #services driving up #customersatisfaction and new positive business opportunities. Learn how an #itsm #esm #crm #platform can help your business with its #digitaltransformation.... Visit www.eservicemanager.com.au for more info and create your own environment for free.

24.01.2022 It's here! For those wondering what eservicemanager is capable of, our full list of features and licensing tiers are now available. The FREE subscription is set to be released in April 2019. Visit www.eservicemanager.com.au for details. We are still welcoming BETA testers and the opportunity for people to preview the entire package. Get involved and help us create the future of #ITSM #ESM #CRM software.

23.01.2022 How happy are your customers and how do you measure their experience? Customer requests may be fulfilled on time but the value or experience may not be what they expected. Traditional #statistics only capture time-based performance and survey tools fragment data making it hard to identify areas in need of improvement. eservicemanager has introduced new functionality to not only capture time based #sla performance, but #customerexperiences as well. Results are automatically an...alysed based on acceptable thresholds for identified services and linked to all relevant records, #dashboards and #reports. Learn how an #itsm #esm #crm #platform can help your business with its #digitaltransformation.

21.01.2022 Are you finding it hard keeping track of all your business documents, emails and work records? Are you using a number of apps to achieve your daily goals? eservicemanager can help you #consolidate your business records by storing relevant emails, documents and work records in a single system. The new inbuilt #documentmanagement system includes a built in Word Processor and Spreadsheet editor, allowing you to complete editing #tasks without switching apps. Sign up for FREE, an...d trial the Enterprise Tier by contacting us to see how we can help your business with its #itsm #esm #crm #digitaltransformation. www.eservicemanager.com.au

21.01.2022 It's a #servicemanagement platform in your pocket! Learn how we can help transform your business and improve the customer experience. General availability is just around the corner. One of our design goals is to ensure full availability on various devices and provide a standardised user experience, enabling you to work anywhere. Glad we bet some of the industry leaders to it! #itsm #esm #helpdesk #servicedesk

20.01.2022 We're excited to announce the inclusion of the new #dashboard designer in eservicemanager, providing real-time operational #analytics of your #itsm #esm #crm data. Business and Enterprise tier users can also take advantage of our 8 ITIL based dashboards to hit the ground running. So, how do we 'stack' up?

19.01.2022 A help desk ticketing solution is a great way to provide support for products and services offered to your customers. Get started with a set of simple record management modules and configurable options to create powerful workflows enabling consistent quality experiences. For more information, check out https://www.eservicemanager.com.au/help-desk-ticketing-sol/, or contact us for a personalised demo.... #helpdesksoftware #itsm #esm #crm #eservicemanager #servicemanagement #servicedesk

18.01.2022 This time last year we had a small following which has grown significantly as a result of our awareness campaign. Thank you to our 500+ LinkedIn followers for their support and interest in Australia's Enterprise Service Management platform. Stay tuned for more exciting updates! ... #itsm #servicemanagement See more

17.01.2022 eservicemanager is an #australianowned #australianmade platform rapidly growing by helping service-based industries manage their workload and customer interactions. Stand out features include rich web-based dashboards, reports, forms, #workflowautomation, automated #taskmanagement, an expanding list of #integrations and of course being one of few products with a single #uiuxdesign for use on any device. Learn how an #itsm #esm #crm #platform can help your business with its #d...igitaltransformation. Visit www.eservicemanager.com.au for more info and create your own environment for free.

14.01.2022 Is your business still using documents to store procedures, answers to frequently asked questions, useful links to external websites or other general information? eservicemanager can help your teams create digital content with added controls for managing the life-cycle, security and feedback of articles. Using a #servicemanagement #platform to embrace #knowledgemanagement can assist employees and customers achieve results quickly on their own. Some of our features include:... Article templates for Abstract, FAQ, Known Issue and Website articles Knowledge-Centered Service (#kcs) Link articles to help find related information Intuitively scan headings to generate section links Provide file downloads (public or internal) Feedback and review functions Use of articles in Tickets and Email Stand-alone Help Centre Portal using articles as content Learn how an #itsm #esm #crm #platform can help your business with its #digitaltransformation. Visit www.eservicemanager.com.au for more info and remember you can create your own environment for #free.

14.01.2022 We've been focused on delivering health and safety enhancements to assist businesses operate in a COVID-safe environment, and we're proud to announce these features are ready-to-go on the #eservicemanager platform. Calendar Availability and Bookings API (additional functions for developers to create bookable services) Real-time Email Reporting (providing accurate statistics of queued, sent and read email)... Real-time GPS Transit Task (a new Task Type enabling live tracking of an employee on-route to a requested location) Safer Visitor Management (sent invitations will now contain a QR code for check-in with a new touchless scanner) Contact Tracing Capabilities (many records, searches and reports have been updated to identify risks) Newsletter Campaign Management (build targeted email lists and create content using our design editor) Check out example solutions in our demo environment, or sign up for a free trial today by visiting www.eservicemanager.com.au. #itsm #esm #crm #covid #healthandsafety #servicemanagement #platform

14.01.2022 We often sign up for multiple subscription apps and services to solve business problems, but how many of these can be consolidated into a single platform? With eservicemanager - Enterprise Service Management Software, you can on-board & easily maintain any business process by building responsive forms and automated workflows, saving hundreds of dollars per month off single-use app subscriptions. For more information, check out https://www.eservicemanager.com.au, or contact us... for a personalised demo. #helpdesksoftware #itsm #esm #crm #eservicemanager #servicemanagement #servicedesk

13.01.2022 We've been busy over the last few months building power-boosting features to help businesses provide better value to their customers, and we're proud to announce these are ready-to-go on the #eservicemanager platform. New Remote Agent (connect to resources within your private network using a secure link to read data or execute PowerShell scripts) New Live Chat Widget (talk to your customers live on your website and convert transcripts into records)... New Firebase Powered Notifications (the platform Notification Hub now uses Firebase to push notifications to any device, even when the app isn't in use) New Install-able App with Offline Caching (the app can now be installed on any device through a supported web-browser and work offline based on your previous use) New Division Link (on-board new departments within your organisation, or connect to a vendor using the platform and share common records) New Scheduled Tasks (schedule routine activities such as creating a record, running a report, or executing PowerShell scripts within your network) Learn how eservicemanager - Enterprise Service Management Software can help your business with its #digitaltransformation. For more information, visit www.eservicemanager.com.au #itsm #esm #crm #servicemanagement #platform

12.01.2022 We love creating innovative ways to interact with customers and colleagues. You can record results and complete tasks faster using well designed responsive email templates without having to sign into an application or website. With over 40 templates included, you have a head-start in transforming your business ahead of your competitors. You can even create your own templates as you need them. If you spend days or weeks designing average solutions in your current #itsm #esm #crm tool, you will be impressed with what eservicemanager has to offer.

12.01.2022 Still using a notepad to manage your day-to-day tasks? See how eservicemanager can help by creating task templates based on your common business activities. Centralise, standardise and #collaborate with your colleagues and customers using digital tasks to ensure the end #customerexperience is consistent. Get started for #free to see how a #servicemanagement #itsm #esm #crm #platform can help you with your business #digitaltransformation.

11.01.2022 Wishing everyone a happy, safe Australia Day and thank you for supporting our local talent and #eservicemanager #itsm #esm #crm product .

10.01.2022 eservicemanager #esm is an #australianowned platform that is rapidly growing by helping service-based industries manage their workload and customer interactions. Stand out features include rich web-based dashboards, reports, forms, #workflowautomation, automated #taskmanagement, an expanding list of #integrations and of course being one of few products with a single #uiuxdesign for use on any device. Learn how an #itsm #esm #crm #platform can help your business with its #digi...taltransformation. Visit https://www.eservicemanager.com.au for more info and create your own environment for free.

09.01.2022 A growing business is a healthy sign, but can rapidly cause employees to lose track of workloads, emails and documentation. eservicemanager helps by facilitating all service-based transactions into a single platform. Using powerful analytical features, eservicemanager will help you visualise trends and the performance of your business, providing opportunities to improve the flow of work and improve your customer's experience. If your business supports products or services, al...locates work to teams or individuals, receives emails across multiple mailboxes, stores knowledge or documents in various locations... Learn how eservicemanager can help your business with its digital transformation. Visit www.eservicemanager.com.au for more info and create your own environment for free.

08.01.2022 To manage employee health and safety during a crisis or emergency, we have developed specialised assessments, email templates and dashboards. The new features include: - Voluntary Health Check-in - Work from Home Assessment... - Crisis Management Dashboard - Single-click Email Templates These resources are available to all existing users in response to COVID-19. For more information, click on the link below to learn how our platform can help your business with it's #crisismanagement and #emergencyresponse. #itsm #esm #crm #servicemanagement

08.01.2022 Transform #livedata into professional looking presentations using our latest web-based slideshow feature. With our powerful #dashboard designer and slideshow editor, you can easily prepare a rotating set of dashboards to monitor operations and present statistics in a meeting. No need to #integrate with additional analytical tools saving you time and money.... Learn how an #itsm #esm #crm #platform can help your business with its #digitaltransformation. For more information, visit https://www.eservicemanager.com.au.

06.01.2022 As COVID-19 restrictions ease, the responsibility of businesses to limit and keep records of customers is paramount - Click the link below for a quick and free solution using the #australianmade #eservicemanager platform! https://www.eservicemanager.com.au//t/covid-safe-check-in/ #itsm #esm #servicemanagement #crm #smallbusiness

03.01.2022 This year we have seen the public release of the eservicemanager platform along with the introduction of brilliant features giving the product the edge to deliver the next phase of our roadmap. We've been busy wrapping up new features ready to accelerate your business into 2020. esm professionals would like to thank you for your ongoing support and wish you a Merry Christmas and a Happy New Year!

02.01.2022 Our latest feature assists in assigning skill sets and skill levels to people and service offers. Empower teams to grow and deliver rapid solutions by matching skills with people and service offers. The app will match them up, then present team members that can assist or are wanting to learn. Learn how an #itsm #esm #crm #servicemanagement #platform can help your business with its #digitaltransformation.... For more information, visit https://www.eservicemanager.com.au.

02.01.2022 Are you still using email to manage communications and workload? As your business grows, the primary use of email to manage day-to-day activities will become more and more inefficient. Time for the next level of #digitaltransformation! Consolidate and collaborate by using an application that can help manage the in's and out's of your business. Find out how @eservicemanager can modernise your business and begin taking advantage of what a great #itsm #esm #crm platform can offer.