ESTA 000 | Government organisation

ESTA 000

Phone: +61 3 8656 1200

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25.01.2022 Well done Grace for staying calm and calling for help. We wish you a speedy recovery.

25.01.2022 When you call triple zero in an emergency, being able to provide your exact location can save vital time and lives. The free Emergency Plus app now has @what3words built-in, so you can #HelpTripleZeroFindYou by providing our ESTA operators with just three words. Make sure you’re prepared and download the app that can help save lives.

24.01.2022 The Emergency Management Pride Network Victoria (EMPNV) officially launches today. The EMPNV is a network that has been founded to raise awareness and visibility of the LGBTIQ community and allies from Victoria’s emergency management sector, and aims to create a more inclusive and collaborative environment.

24.01.2022 Thanks to the 'Within the Trenches' podcast for having our ESTA ambulance call-taker, Molly, on your show. A great listen for those who have wondered what it's like to work for triple zero. #Iam000

24.01.2022 In support of #strokeweek2020, our ESTA call-taker, Kelsey, talks about what people can expect when they call triple zero for stroke-related symptoms. Read more: bit.ly/2QHDDAe

23.01.2022 At ESTA 000 our vision is simple: To be a high performing team trusted by the community and our agency partners to deliver the right emergency response. In these challenging times, our operators are working hard behind the scenes to help keep Victorians safe. We’ve got you, Victoria

23.01.2022 An important message from our emergency services colleagues at Ambulance Victoria. When you call triple zero in an emergency, our ESTA triple zero operators will tell you exactly what to do.

23.01.2022 HIGH risk of epidemic thunderstorm asthma forecast tomorrow for parts of Victoria. We have high levels of pollen, combining with severe thunderstorm forecasts i...n Mallee, Wimmera, Northern Country and South West districts. If you have asthma or hay fever, plan ahead and have your asthma medication on hand. Stay up-to-date and visit VicEmergency: http://go.vic.gov.au/x8Kfj6

23.01.2022 In the lead up to the hot weather this weekend, it's important to remember to never leave kids, adults or pets in hot cars. The temperature within a parked car can double within minutes. For more tips on how to #SurviveTheHeat visit: betterhealth.vic.gov.au/heat

23.01.2022 Are you planning on doing a burn-off soon? If your planned burn-off is more than two hours away, you can register it at https://firepermits.vic.gov.au/notify Registering is important as it prevents an unnecessary fire services response. Fires reported to triple zero are cross-checked against registered burn-offs and, if your burn-off is not registered, the fire services may be notified.

23.01.2022 Our ESTA operators really appreciate all your kind words. Here is a lovely message for our triple zero operator, Cindy: I would like to say thank you to a woman who answered my partner's call to triple zero. I'm not sure they get thanked enough after the call is finished. All triple zero operators do an amazing job.

22.01.2022 Hear from call-taker, Tara in the latest ‘I am 000’ podcast episode, ‘Evelyn’s story’. Tara nominated eight-year-old Evelyn for a Junior Triple Zero Hero award after she answered the young girl’s call for help. To hear Evelyn’s brave triple zero call, subscribe and listen to the episode via Apple Podcasts, Spotify or SoundCloud: bit.ly/2MElIvE

22.01.2022 A powerful story that highlights the ‘chain of survival’. Christine’s work colleagues helped to save her life after dialing triple zero and performing CPR as guided by our ESTA call-taker until the Ambulance Victoria paramedics arrived.

22.01.2022 ESTA call-taker, Nick, received this kind message of thanks from a triple zero caller for his role in helping to get the right help to a patient who was experiencing chest pain: phenomenal, reassuring and fantastic. #Iam000

20.01.2022 Thanks to the 'Risk Equation’ podcast for having our ESTA police call-taker, Taylor, on your show. The podcast series features conversations with people involved in high pressure and high-performance jobs and aims to give listeners an insight into the mindsets of some of Australia’s most extraordinary professionals. Taylor shares her story about what it’s like to be a triple zero call-taker, the benefits and challenges of the role, and the support our people receive. ... Listen to Taylor’s ep via: https://open.spotify.com/episode/45hxiOwLXLvPCnYdKIR68l

17.01.2022 2020 has been a challenging year for everyone and circumstances have made it even more important for us all to support those around us. ESTA is supporting R U OK?Day. Take a moment to start a conversation that could change a life. Learn more at www.ruok.org.au #RUOKDay

17.01.2022 Our call-takers rarely hear the outcome of a call. Once a call ends, it’s on to the next call. Our ESTA call-taker, Rachael recently received this lovely message from a caller: Just a huge thank you to the amazing lady who got me through the toughest 20 minutes of my life on Saturday night. My husband is ok. Thank you. #Iam000

17.01.2022 The Herald Sun joined ESTA’s operators at work one day in December last year to capture what it’s really like to work for the triple zero service. #Iam000

17.01.2022 An important message from our emergency services colleagues at the CFA (Country Fire Authority)

17.01.2022 Series two of the ‘I am 000’ podcast is almost here! It gives rare access to real-life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences. The first episode of series two will be live tomorrow, so subscribe on Apple Podcasts, Spotify and SoundCloud via: https://bit.ly/2YfpT3h

16.01.2022 If you live in Melbourne or Mitchell Shire, you must wear a face covering when leaving home. This will help protect you, your family and every single Victorian. For more information - and for instructions on how to make your own mask visit dhhs.vic.gov.au/clothmask

15.01.2022 ESTA’s Bravo team from our Ballarat centre, with other teams across ESTA, is participating in Movember to raise awareness of men’s health. 2020 hasn’t been easy - so it’s more important than ever for us to continue to raise awareness of our mental health and wellbeing.

15.01.2022 ESTA 000 is the critical link between the Victorian community and the emergency services. Wherever you are in the state, if you have an emergency, we are here for you 24/7.

14.01.2022 Never leave kids, adults or pets in hot cars. The temperature within a parked car can double within minutes. For more tips on how to #SurviveTheHeat visit: betterhealth.vic.gov.au/heat

13.01.2022 If you’re out and about this weekend, particularly in open spaces such as parks and trails, look out for emergency markers. Emergency markers pinpoint your location in an emergency.

12.01.2022 'Evelyn's story' is now live on the 'I am 000' podcast. On a winter’s afternoon, eight-year-old Evelyn was at home with her mum, Lauren, and two younger siblings when Lauren suspected she was having an allergic reaction. Lauren got the children into the car to drop them off at their grandfather’s house, so she could go to the nearest hospital. ... They were almost there when the situation worsened rapidly. Listen and subscribe via: https://bit.ly/3ppVmf3

11.01.2022 ESTA today has launched its latest campaign to help inform culturally and linguistically diverse communities when and how to call triple zero in an emergency in Victoria, and the questions they can expect to be asked. See our new animated video and pictorial guide, which have been translated into 10 different languages, on our website. Feel free to share them with your friends, family and networks that may be interested in this information: www.esta.vic.gov.au/language-options

11.01.2022 It is #InternationalControlRoomWeek - a time to recognise those in emergency communications who are always at the end of the phone when we need help and working with emergency services to get units to the scene. Thank you to our ESTA call-takers and dispatchers for everything you do to help and protect the community.

11.01.2022 We're celebrating Wear It Purple Day in support of creating safe, inclusive and empowering places for LGBTIQ+ young people. #WeAreTheChange #WearItPurple

10.01.2022 Our ESTA call-taker Aimee who took this triple zero call for help spoke to stroke survivor Melissa and her husband Simon for the first time since the incident on 3AW. #strokeweek2020

09.01.2022 ESTA is celebrating NAIDOC week - a time to celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander people. The week is a great opportunity to participate in a range of activities and to support your local Aboriginal and Torres Strait Islander communities. You can find out what’s happening at www.naidoc.org.au

07.01.2022 It’s Children’s Week - a national celebration of children’s rights, talents and their capacity to actively contribute to the world around them. In support of Children’s Week, our Emett bear would like to acknowledge the incredible actions of all our 2020 Junior Triple Zero Heroes. These young heroes, who were nominated by the ESTA operator who took their triple zero call, were awarded in July for their bravery and clear thinking in emergencies. ... It was an honour to be able to congratulate their incredible actions!

05.01.2022 Applications for triple zero call-takers at our Ballarat centre are now open. Our call-taker, Dylan tells The Courier what it’s like and what it takes to be an ESTA call-taker. #Iam000

05.01.2022 From today, residents and businesses can use the Fire Permits Victoria website to: Check if they need a fire permit. Apply for a fire permit Notify authorities that they are using a permit... Register a burn-off when restrictions are not in place. See more

04.01.2022 We’re expecting hot temperatures across the state today. Learn the five tips to survive the heat and remember to never leave kids, adults or pets in cars the temperature can double in minutes. Learn more: https://www.betterhealth.vic.gov.au/heat

03.01.2022 A kind thank you message from a caller for our ESTA call-taker Kate: I would like to thank the police call-taker that I spoke with, for her professionalism and compassion during a call I had to quietly make to 000 in an urgent situation. The police call-taker did an exemplary job and should be commended. She responded very appropriately, taking note of all necessary details and coordinating an efficient police response. All the while the call-taker remained calm, professional and compassionate. Thank you for all the work that you do at ESTA to support all of us - emergency services and Victorians." #Iam000

02.01.2022 Today we remember the service men and women who have served, and who continue to serve our country. Lest we forget. #RemembranceDay2020

02.01.2022 Hardworking and passionate about helping others - ESTA is pleased to share that our police dispatcher, Ashleigh, is this week’s BankVic Emergency Services Champion! Thanks to the Hawthorn Football Club and BankVic for helping to recognise and celebrate the incredible work that Ashleigh does.

01.01.2022 A story featured in an episode of ESTA’s ‘I am 000’ podcast was published in a recent Woman’s Day article. A powerful story with an important message. To listen and subscribe to the podcast series, visit: www.esta.vic.gov.au/i-am-000-podcast

01.01.2022 If you have any symptoms get tested and stay home. - Fever, chills or sweats - Cough... - Sore throat - Shortness of breath - Runny nose - Loss of sense of smell or taste It’s not over yet. Staying Apart Keep Us Together. Find out where to get tested visit vic.gov.au/CORONAVIRUS