Eureka Veterinary Clinic in Ballarat, Victoria | Veterinary surgeon

Eureka Veterinary Clinic

Locality: Ballarat, Victoria

Phone: +61 3 5333 5959

Address: 121 Creswick Road 3350 Ballarat, VIC, Australia

Website: http://www.eurekavet.com.au/

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• Pet service
• Veterinary surgeon

25.01.2022 Dear Clients, Please be advised that our MT CLEAR practice is CLOSED TODAY, Monday 23rd November. Please call our main practice on Creswick Road, on 5333 5959 for any queries. ... If you need to pick any food or medications up from Mt Clear, the practice will be open again tomorrow (Tuesday), alternatively please call the number above and we can organise for your pets food/medication to be available for collection from Eureka (Creswick Road). We apologise for any inconvenience. Kind Regards, The Eureka Vet Team

22.01.2022 HAPPY NATIONAL PUPPY DAY! Puppies always bring a smile to our faces here at Eureka Vet, and we can never resist a puppy cuddle! National Puppy Day is a day to celebrate the unconditional love they bring to all our lives, and another excuse to fuss over the undeniably cute fur balls! What better reason to share some of the puppies we’ve seen in the clinic over the last few months

21.01.2022 We can never resist a cuddle

20.01.2022 IMPORTANT UPDATE - VETERINARY SERVICES AND COVID-19 In light of the rapidly increasing number of coronavirus cases in Victoria, and a number of confirmed cases here in Ballarat, we have made the decision to switch back to CLIENT-FREE consultations, with NO clients allowed within either of our clinics, effective immediately. We know this is still a stressful time for all, and that a backwards step was not anticipated.... However, in order for us to continue to provide your pet’s with our veterinary care, we need to keep our vets, nurses, support staff and also you, our clients, safe. Client free consultation process; - Please phone the clinic to schedule your pet’s appointment - Upon arrival to the clinic please phone reception to advise us - If your appointment is at Eureka, we will ask you what car park you are in (our parks are numbered 1 through 10) and also confirm your contact number - If your appointment is at Mt Clear, we will ask what type of car you are in and confirm your contact number - A staff member will come to your car to collect your pet - Our vets will then call you on your mobile to carry out the consultation - please note our vets may be calling from a private number - Your pet will then be returned to you by a staff member once the consultation and any treatments are completed - Payment will take place at our station set up within our foyer at Eureka, or through the window at Mt Clear. Please ensure you abide by any distance barriers and signs in place. Payment via EFTPOS is recommended and preferred at this time. We will be emailing receipts where possible. If you require medication and/or prescription diets for your pet, we ask that you follow this process; - Phone ahead to the clinic to request your pets medication and/or food. Please keep in mind that a minimum of 24 hours notice may be required. - Once we confirm that the medication/food is ready to collect we will take payment over the phone where possible - When you arrive at the clinic to pick up these items, please phone us and we will then meet you at our foyer/window with your items - If payment was not made over the phone, this can be done so at the foyer/window via EFTPOS. We sincerely appreciate your patience, understanding and cooperation both now, and over these last few months. Regards, The partners, management and staff of Eureka Veterinary Hospital.

17.01.2022 Attention Clients 4:40pm UPDATE - OUR PHONES ARE BACK WORKING AS NORMAL. Thank you for your patience. We are currently experiencing an issue with our phone lines. Our phones are still able to be called, however when we answer the call the lines are silent. ... Should you need to contact us, when we answer your call we ask that you please stay on the line for a few moments while we note down your phone number, we will then call you straight back. It will be a private number that will be calling, so please ensure this is answered. We thank you for your understanding while we work to get this issue fixed.

16.01.2022 Eureka Veterinary Hospital is hiring! We are looking for a motivated and experienced Veterinary Nurse to join our dedicated team in a full time position. If you, or someone you know, is interested in this position, please read through our job profile below and send through your application. ... We look forward to meeting you! Job Profile Link: https://www.seek.com.au/job/51740549

15.01.2022 The staff of the Eureka Vet Clinic would like to wish everyone a safe and restful Easter break. It has been an extremely busy start to the year and we are also looking forward to a couple of days off. The Eureka Vet Clinic and Ballarat Vet Practice are closed for the easter break, we do have a vet on call for emergency. Due to the demands placed on the on-call vet, we ask that you respect them for the service they are providing and only contact them for emergencies and not general information. Enjoy the break with your family and pets and we will be open as normal on Tuesday. Thankyou.

15.01.2022 WE’RE HIRING! Eureka Veterinary Hospital is looking for a motivated, professional and compassionate veterinarian to join our team! If this sounds like you, and you’re looking for a workplace that offers a diverse case load, ongoing professional development, and a supportive team, please email your resume and cover letter to Claire McAteer at [email protected] ... We look forward to meeting you! For a further insight into the business and team you could be joining, follow this link to watch our video: https://youtu.be/dYck-XTUWQQ

13.01.2022 VETERINARY SERVICES AND COVID-19 Following the announcements that Victoria is going into a statewide Stage 4 Lockdown due to the current situation in Melbourne regarding Covid-19, we would like to advise clients that we are once again remaining open as an essential service. However as of 11:59pm today (12/2/21) we are reverting back to CLIENT FREE CONSULTATIONS, where client’s are not allowed entry into the clinic. We also require you to be wearing a mask at all times wh...ile on the clinic premises (i.e. in the clinic car park, the foyer entrance), and maintain 1.5m social distancing from our staff and other clients. What this means for your pet/s appointment’s; - If you are unwell, please reschedule your pet’s appointment, or make other arrangements for someone to bring your pet in on your behalf - Upon arrival to the clinic please phone reception to advise us - We will then confirm what type of car you are waiting in/which parking bay you are located in, and also confirm your contact number - A staff member will come to your car to collect your pet - Our vets will call you on your mobile to carry out the consultation, please ensure you are not on any other calls, and be advised that the vet may be calling on a private number - Your pet will be returned to you by a staff member once the consultation and any treatments are completed - Payment will be taken at our foyer entrance via EFTPOS - a receipt can be emailed to you. If you require medication and/or prescription diets for your pet, we ask that you follow this process; - Phone ahead to the clinic to request your pets medication and/or food - Once we confirm that the medication/food is ready to collect we will take payment over the phone if possible - When you arrive at the clinic to pick up these items, please phone us and we will bring your items to the front foyer, where we will instruct you to enter only when there is no other client in that area. - If payment was not made over the phone, payment will be made at this time using EFTPOS - a receipt can then be emailed to you We know this is not where we all wanted to be, but we hope that it’s only for the 5 days the government has planned. We will update you all when these clinic protocols change again, and continue to keep you all updated as any other information or changes come to light. We appreciate your understanding and cooperation as we work our way through this next lockdown. Kind Regards, The partners, management and staff of Eureka Veterinary Hospital.

09.01.2022 It’s that time of year again! We are proud to be supporting the Reverse Advent Calendar for another year, where it’s all about giving to those less fortunate. Please read the below post for further details. If you would like to take part in this great cause, you can collect your empty box from either of our clinics, with just a gold coin donation.

08.01.2022 Tigers or Cats? A reminder to our clients that Eureka Veterinary Hospital and Mt Clear Veterinary Clinic will be CLOSED tomorrow, FRIDAY 23RD OCTOBER, due to the Grand Final public holiday. If your pet requires emergency care during this time, we will have a veterinarian on call to assist you, simply call 0408 512 323.... We will be back at Eureka on Saturday the 24th, between 9am and 1pm. Then open at both clinics as normal from 8:30am on Monday the 26th. We think Astro & Nova might be barracking for both of the feline footy teams!

07.01.2022 ATTENTION CLIENTS 9am UPDATE - COMPUTERS AND PHONES ARE BACK UP AND RUNNING - We appreciate everyone’s patience and understanding. Unfortunately our computers are currently down, leaving us with no access to patient files or our scheduling page.... Our phone system is also down, meaning we are unable to have incoming and outgoing calls. Until we get both of these back up and running, if you need to contact us, please call 0408 512 323. Please be patient with us while we work to get them back up and running. Thank you, The Eureka Vet Team

07.01.2022 Today is Vet Nurse Day! Vet Nurse Day is an opportunity for veterinarians, clinic support staff and pet owners alike to acknowledge and appreciate vet nurses for their important and vital role within the veterinary team. Veterinary nurses are highly skilled, compassionate people and they have ever increasing and expanding responsibilities within the veterinary industry. ... From reception and administration, to patient triage and handling, performing blood tests, nursing medical cases, monitoring anaesthesia, taking radiographs, performing dental cleans and assisting in surgery. The list is never ending! Thank you to our dedicated team of vet nurses!

05.01.2022 IMPORTANT CLINIC UPDATE (2 OF 2) RENOVATIONS We are very excited to be undergoing some renovations to our clinic! ... While these renovations are underway we will be doing our best to minimise disruptions to the day to day running of the clinic. The renovations will currently have the most impact on our car park, as we will have a few less spaces available. While we are operating our ‘car park waiting room’ during Covid-19 procedures, we kindly ask that our car park spaces are prioritised for client’s attending appointment’s, and that client’s collecting food/medication utilise the free on street parking available. As any new information of how our renovations will affect our client’s and patient’s arise, we will inform you. We thank you in advance for your patience throughout our renovations, and look forward to sharing our clinics facelift with you all.

02.01.2022 IMPORTANT CLINIC INFORMATION (1 OF 2) COVID-19 UPDATE For those who have not visited our clinic over the last few weeks, we are currently allowing one client in to our consultation rooms to accompany their pet for their appointment, as long as you are not experiencing any symptoms, and wearing a suitable mask. ... Hand sanitising upon entry and throughout the visit is required, and as shown by Eddie here, 1.5m social distancing is still necessary. While we are allowing clients in to the clinic, we are still operating our ‘car park waiting room’ to keep the overall number of clients in the building within the requirements. When you arrive to the clinic for your pet’s appointment, or to collect food/medication, please call reception and our staff will give you instructions from there. Once again, we would like to thank all of our clients for your patience and understanding over what has been a very unique year.

01.01.2022 Nala found the best spot in the clinic.. where the sun shines through the windows