Energy & Water Ombudsman NSW (EWON) | Non-profit organisation

Energy & Water Ombudsman NSW (EWON)

Phone: +61 1800 246 545

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• Businesses
• Non-profit organisation

25.01.2022 If you've been impacted by COVID-19 and are struggling to pay your bills, your energy retailer is required to help so give them a call. If you're not happy with their response, contact us. www.ewon.com.au/covid19 #electricitybills #covid19 #billshock

25.01.2022 We help small business, including farmers, with a range of issues, including billing and contract issues and disputes about your energy retail classification. If you've been impacted by COVID-19 we can also help if your provider isn't offering you billing support #AgDayAU https://www.ewon.com.au//customer-resou/business-customers

23.01.2022 This financial year was full of significant challenges for all business, including horrific bushfires, devastating storms and the COVID-19 pandemic. Put to the test, we quickly adapted and set about demonstrating the responsiveness and resilience we’ve developed in recent years. Watch highlights from our year or read our full annual report at www.ewon.com.au/annualreport

21.01.2022 If you hold a Commonwealth Seniors Health Card (CSHC), you might be eligible for the Seniors Energy Rebate. Read more on the Service NSW website to see if you qualify for this $200 rebate https://www.service.nsw.gov.au//apply-seniors-energy-rebate

16.01.2022 We need to #RaisetheRateforGood so that everyone has enough to cover the basics of life, like a roof over head, food on the table and affordable energy. #APW2020 https://raisetherate.org.au/ Australian Council of Social Service

15.01.2022 Are you a Community Housing Limited tenant based in the Mid North Coast area? Do you need legal assistance or help with your energy bills? Join us for a two-day Virtual Tenant Support Event on Thursday 8 and Friday 9 October from 9am to 3pm. With a single phone call you can access help on a wide range of electricity, gas and legal issues.

14.01.2022 Some providers offer rebates direct to customers - contact yours to find out if you're eligible. For other rebates and concessions check out the Service NSW Cost of Living Program https://www.service.nsw.gov.au/campaign/cost-living

13.01.2022 We've seen providers, government & regulators work together on affordability initiatives for customers impacted by #COVID-19. Now we need retailers to continue to offer affordable payment plans so customers can avoid accrued debt. Anti-Poverty Week NSW Council of Social Service - NCOSS https://www.ewon.com.au//from-crisis-comes-great-opportuni

12.01.2022 Billing complaints continue to be the most significant issue raised by consumers in NSW present in 62% of all complaints, rising by 3% in 2019/2020. Billing issues include high and estimated bills, errors, and problems with opening and closing accounts. Read more in our #annualreport www.ewon.com.au/annualreport

12.01.2022 In our final newsletter for 2020 we outline complaints received in the qtr, detail how we helped a customer devastated by bushfires and give an update on our life support rule change request. https://www.vision6.com.au/em/message/email/view.php

12.01.2022 Carers NSW has launched a new series of carer rights and complaints fact sheets developed for family and friend carers in NSW. They're excellent resources and we're proud to have been involved in their development. You can find them on the Carers NSW website #Carers2020 www.carersnsw.org.au/advice/rights-complaints

10.01.2022 Do you know how many times a day you reach for your taps? Take the Water Night challenge next Thursday and find out. #WaterNightChallenge Smart Approved WaterMark https://waternight.com.au/

10.01.2022 We held 248 outreach events during the 2019/2020 financial year, reaching customers from Bega to Broken Hill to Blacktown. Faced with the challenges of COVID-19, we've been able to continue our outreach through virtual events https://www.ewon.com.au/events

09.01.2022 Lifestyle and energy-use patterns change as you move into retirement. The Energy.gov.au seniors’ guide has tips and resources to help you save energy & money. https://www.energy.gov.au/seniors-guide-energy-saving #unidop

08.01.2022 If you search for an energy plan on Energy Made Easy, you might see as many as 300 offers, depending on where you live. So how can you tailor your search results so you can find the best plan for you?

08.01.2022 If you've been impacted by COVID-19 and are struggling to pay your energy bills, free, fair and independent advice is available. https://www.ewon.com.au//news/up/covid-19-customer-support

06.01.2022 Under national energy laws, businesses that are ‘small energy customers’ have similar protections as residential customers. If you're a small energy customer and have an unresolved complaint with your energy provider, get in touch. https://www.ewon.com.au//customer-resou/business-customers

05.01.2022 Behind-the-meter products are a significant contributing factor to many of the complaints made to us. Dealing with them is complex as the sale and installation of these products is outside of our traditional jurisdiction. Learn more in EWON Insights https://www.ewon.com.au//marketing-of-rooftop-solar-and-so

05.01.2022 Our 2019/2020 Annual Report is now live! The theme of this year's report is responsive and resilient in recognition of the significant challenges faced by customers in a year of bushfires, flood and #COVID-19. #annualreport www.ewon.com.au/annualreport

02.01.2022 Complaints about NSW utilities have fallen by a quarter in the past year, but this drop may prove shortlived as coronavirus-related income support starts to get wound back. https://www.smh.com.au//complaints-about-power-and-water-c