Energy and Water Ombudsman Qld in Brisbane City | Public & government service

Energy and Water Ombudsman Qld

Locality: Brisbane City

Phone: +61 1800 662 837

Address: 53 Albert Street 4000 Brisbane City, QLD, Australia

Website: http://www.ewoq.com.au/

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25.01.2022 Do you know the rules around water supply restriction? While your water can’t be disconnected, your water flow can be severely restricted if you don't pay your water bill. Here's what you need to know ...

25.01.2022 Higher than normal water bill? Could it be a concealed water leak? Find out how to check for concealed leaks on your property and how they can be avoided. https://www.ewoq.com.au//concealed-water-leaks-on-your-pro

24.01.2022 Scott had reduced working hours due to #COVID-19. He called his energy provider and they agreed to defer immediate payment and then start a payment plan. For ways to manage your bill visit: https://bit.ly/3gczf7i

24.01.2022 New data from Energy Consumers Australia is showing an upward trend in energy consumer satisfaction, while a significant proportion of consumers reporting energy bill stress in the context of the COVID-19 pandemic.

24.01.2022 An independent review of our scheme against the industry benchmarks has reported we operate with independence, fairly and impartially, providing an accessible service that is accountable and transparent. Read more: https://www.ewoq.com.au/about-us/independent-review

24.01.2022 A reminder that there's still time to register for today's QCOSS webinar on understanding and accessing Queensland energy concessions, rebates and grants.

24.01.2022 Our latest edition of EWOQ News is out now, including our quarterly case update and news from across EWOQ. Click here to read and subscribe: https://www.ewoq.com.au/news-and-publications/newsletters/

23.01.2022 Were a proud partner of Scams Awareness Week 2020. This years event shines a light on identity theft. To find out more about the various ways your identity can be stolen and how to protect yourself, subscribe and listen to the This is Not Your Life podcast here: https://bit.ly/2PGhn9x #ScamsWeek2020

22.01.2022 Welcome to Radian Energy and Bright Spark Power as members of EWOQ and now authorised to retail electricity in Queensland.For a full list of authorised retailers and distributors, visit www.ewoq.com.au/energy-and-water-suppliers

22.01.2022 A customer signed a contract with a retailer to receive the best solar feed-in tariff but after one month, the retailer reduced the feed-in tariff without notification. Find out how we helped.

21.01.2022 Our Ombudsman, and Chair of the Australian Standards Complaint Handling Committee, Jane Pires recently chatted with SOCAP's CEO Fiona Brown about the review of the Australian Standard on Complaints Handling. Watch the chat here:

21.01.2022 Ever wondered how our electricity supply is managed during high demand days caused by heatwaves? This fact sheet from Australian Energy Council has the answers. https://www.energycouncil.com.au//heatwaves-and-energy-su/

21.01.2022 Interested in a snapshot of our achievements over the past 12 months and our goals for the year ahead? Take a look at the message from our Ombudsman Jane Pires from our 2019-2020 annual report: https://bit.ly/35K1Qyl

20.01.2022 When a business customer started receiving high bills and their faulty meter wasn’t replaced, they called us. Find out we helped them have their bill reduced by $8000: https://bit.ly/373sIZz

19.01.2022 Dont hide from your bill - according to the Australian Energy Regulators Statement of Expectations, energy retailers will not disconnect customers who have made contact with them to let them know theyre having difficulty paying. Your retailer will help if you receive a disconnection warning or having trouble paying your bill. You may also be eligible to further assistance such as payment plans, rebates or concessions. For more details, visit: https://bit.ly/3gczf7i

17.01.2022 Look out for this $50 credit on your electricity bill between September and November 2020, depending on your bill cycle.

17.01.2022 Welcome to Sumo Energy and Nectr Energy as members of EWOQ and now authorised to retail electricity in Queensland. For a full list of authorised retailers and distributors, visit www.ewoq.com.au/members/list-of-scheme-participants

16.01.2022 As part of our quarterly reporting, we are now tracking the impact of COVID-19 on our cases. We had 150 closed cases related to COVID-19 between April and June 2020.

16.01.2022 Catch us at the Virtual Disability Expo today. Well take to the virtual stage today at 1pm talking about how to resolve problems with your energy and water company and get the best deal.

15.01.2022 The 60th anniversary of Queensland Seniors Week is being held from 15-23 August and this year will include a range of virtual events and performances. View the program at www.qldseniorsweek.org.au #qldseniorsweek

15.01.2022 A $7000 water bill revealed a concealed leak at this customers property. Find out how we helped them get the excess charges reduced. https://www.ewoq.com.au//high-water-bill-reveals-conceale/

14.01.2022 The popular Dickson Seniors Expo usually held during Seniors Week is now an online expo. Come and visit us there alongside a range of other local service providers. Visit www.seniors-expo.com.au

14.01.2022 If your income has been affected by COVID-19, its worth checking if youre eligible for any energy or water concessions or rebates and if they are being applied to your bill.

13.01.2022 If youre struggling to pay your bills, another avenue of support is through a financial counsellor. Kristans story is one that those with incomes affected by COVID-19 may relate to right now.

12.01.2022 If you are having trouble paying your energy bill, talk to your retailer - they are happy to help. The Energy Charter signatories are energy companies who have pledged to unite together to support their customers, particularly those affected by COVID-19.

12.01.2022 If youre an energy or water customer affected by COVID-19, find out what assistance you might be eligible for: https://www.ewoq.com.au/covid-19-support-energy-customers

11.01.2022 If you are living with a disability or caring for someone who is and are looking for some advice on an energy or water issue, come visit us today at the Virtual Disability Expo from 10am to 3pm. Visit here to register for your free ticket and enter the expo: www.virtualdisabilityexpo.com.au

10.01.2022 Are you, or someone you know, worried about upcoming electricity or gas bills? Your energy retailer can help. Visit www.energycouncil.com.au/coronavirus for information on how your retailer can help.

09.01.2022 In recognition of the ongoing impact of #COVID19, The Australian Energy Regulator have extended their Statement of Expectations for energy businesses to provide relief for households & small businesses until October 31. Read about this and other assistance for customers impacted by COVID-19 here: https://www.ewoq.com.au/support-for-customers-impacted-by-c

08.01.2022 Today EWOQ is at the Virtual Disability Expo! We will be taking to the (virtual) stage at 11am with helpful advice on resolving problems with your energy or water company and getting the best energy deal. Heres a sneak peek. Get your free ticket at www.virtualdisabilityexpo.com.au

08.01.2022 Not sure if youre getting the best energy deal? Here are some tips on how to choose the right energy company for you.

07.01.2022 If you cant pay a bill, talk to your retailer as soon as possible. Getting help early can stop your debt growing and keep your supply connected. There is a range of support available for energy and water customers who are having trouble paying their bills. You may also be eligible for rebates or concessions.

07.01.2022 Household electricity bills are set to fall over the next three years, according to AEMC’s annual Residential electricity price trends report, released today. Households can expect to be paying about $120 (or 9%) less for electricity in 2023 than they do today. Read the report here: https://www.aemc.gov.au//household-electricity-bills-set-f

06.01.2022 Are you a person living with a disability or caring for someone who is? Come visit us at the Virtual Disability Expo tomorrow and Saturday. Our investigation and conciliation officers will be on hand to give you advice and help you resolve problems with your energy or water company. Its free to attend, just register at www.virtualdisabilityexpo.com.au

06.01.2022 As Queensland Seniors Week draws to a close we share what energy and water help is available for seniors, from rebates and concessions to COVID-19 assistance. Read more: https://www.ewoq.com.au//articles/energy-and-water-help-fo - COTA Queensland Queensland Seniors

05.01.2022 QCOSS recently presented a series of webinars on energy and water topics, which are can now be viewed online, all with great tips to help you save, including insights from EWOQ on saving on your energy and water bills.

04.01.2022 Good news for those in South East Queensland looking to save on their power bills.

04.01.2022 Did you know that Australias National Electricity Market (NEM) operates one of the worlds longest interconnected power systems, stretching a distance of around 5,000 kilometres? To find out more about how the NEM works, download the factsheet: https://bit.ly/3frpJw2

03.01.2022 As a free, fair and independent dispute resolution service, were passionate about creating equal opportunities for all, and a culture of respect and understanding for Aboriginal and Torres Strait Islander peoples. Our Innovate RAP sets out our commitment towards reconciliation over the next 2 years.

02.01.2022 #ICYMI Yesterday, we featured in Saved by Michelle in The Sunday Mail, a great column by journalist Michelle Collins about putting money back into your pocket. We shared advice on the importance of understanding your power bill and ways to save money on electricity. If you have an issue with your power bill, contact your electricity retailer as soon as you can to discuss it with them. If youre not happy with the outcome, contact us! Visit www.ewoq.com.au to lodge a complaint online or call 1800 662 837. #powerbill #disputeresolution #EWOQld #energyombudsman #electricityombudsman #ombudsman #EnergySavingTips #moneysavingtips Courier Mail

02.01.2022 We have launched a new brochure for Aboriginal and Torres Strait Islander consumers, which outlines the steps to take if youre having a problem with your electricity, gas or water, and what support is available. View the brochure online at https://www.ewoq.com.au/news-and-pub/publications/brochures or contact [email protected] to request some copies.

02.01.2022 While parts of the state are enjoying a well deserved break in lieu of their show day holiday, our team are ready and waiting to help you with any unresolved complaints with your electricity, gas or water supplier.

01.01.2022 Come join us for the Virtual Disability Expo on 4-5 September. EWOQ will be taking to the (virtual) stage at 11am on Friday 4 September with a presentation on how we can help if you have a problem with your energy or water company. Well also be on hand live to answer your questions both in the presentation and throughout the two-day event from our virtual booth. Visit www.virtualdisabilityexpo.com.au to view the agenda, exhibitor list and register to attend - its free!