Energy and Water Ombudsman (Victoria) (EWOV) in Melbourne, Victoria, Australia | Non-profit organisation

Energy and Water Ombudsman (Victoria) (EWOV)

Locality: Melbourne, Victoria, Australia

Phone: +61 1800 500 509

Address: Level 8, 360 Elizabeth St 3000 Melbourne, VIC, Australia

Website: http://www.ewov.com.au/

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• Non-profit organisation
• Legal service

24.01.2022 The rules around how long energy companies can backbill customers are about to change. From 1 January 2021, retailers will only be able to backbill the last four months of usage. https://bit.ly/37FC5zS

24.01.2022 Sometimes retailers issue backbills, also known as catch-up bills. Read about the different rules these bills have here: https://bit.ly/35B57P8

18.01.2022 Are on your energy company's best offer? Keep an eye out on your bill. More information here: https://bit.ly/2TdAoC0 Remember to use Victorian Energy Compare to see if you are on the best possible deal: https://compare.energy.vic.gov.au/

16.01.2022 Now that summer's here, remember to be careful with your water use. If we save some now, we'll have more in the future. And remember, saving water means saving money. Have a look for tips and information #MakeEveryDropCount #Target155 https://www.makeeverydropcount.com.au/

15.01.2022 Are you summer ready? Find out how to prepare for heatwaves and power outages, and how to keep your bills down over the hot months. http://bit.ly/2LHtpAD

13.01.2022 Did you know there is a relief grant for paying overdue energy or water bills? It's called the Utility Relief Grant Scheme (URGS) and is available to low-income Victorians experiencing hardship. Ask your retailer for more info. https://bit.ly/3cqGEO6

09.01.2022 We help Victorians resolve problems with their energy and water companies in many different ways. Have a look at some customer stories in Reflect, our latest report. https://bit.ly/3pw0H50

08.01.2022 Sometimes the extra stress on the electricity network in summer causes outages. Victorians are entitled to a payment if they are off supply for a long time. Learn more here: http://bit.ly/3h487Zw

07.01.2022 When a vulnerable customer came to EWOV she had considerable arrears on her electricity and gas accounts. Her retailer hadn't told her about the Utility Grant Scheme. We helped turn things around for her - after her case was closed her electricity account was in credit. https://bit.ly/3lmapnG

06.01.2022 Sometimes a number of bills arrive at once. If money is tight and you need assistance, contact your energy or water company. They must help you. Remember, EWOV is a free service and we are here to help. Call us on 1800 500 509. https://bit.ly/2GKUBfL

06.01.2022 Have you been credit default listed? EWOV is a free service and we can investigate whether energy and water companies have done this correctly. Remember, there's no need to pay for credit repair services. https://bit.ly/3q9KbZ5

03.01.2022 If you, or someone you know, are worried about upcoming electricity or gas bills remember that your energy company must help. If you aren't happy with their response, call us on 1800 500 509. We can explain how we can help - we are a free service. https://bit.ly/3jnJsi6

02.01.2022 Overdue energy and water bills can lead to an outstanding debt, and your company may disconnect or restrict your supply. If your bill is overdue, contact your company to make an arrangement to pay. And remember, if you can't resolve the issue with them, you can contact us for help. http://bit.ly/38XHLVz

01.01.2022 We will be closed from 5:00pm 24 December 2020 until 4 January 2021. We hope everyone has a restful and safe holiday season. Remember, you can still lodge a complaint online, or email us [email protected] https://www.ewov.com.au/