Your Coach | Business service

Your Coach

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25.01.2022 Don't miss out on opportunites to sell your products.

23.01.2022 A fun idea that someone shared with me recently. This is a busy hair salon with 11 team members and every Saturday they have a morning and an afternoon hot spot. The salon owner chooses the lucky chair and sets an alarm and when it goes off the client sitting in that chair can choose a product for free. It does apparently create a lot of noise as all the team get excited and share it with clients. We all need some fun in these challenging times.

23.01.2022 Have you ever wondered what I talk to my clients about during the month? Subjects such as Eftpos fees or what can be changed in the salon for the change of season, that's just to mention a few.

21.01.2022 So honoured and excited to be invited to judge THE INAUGURAL CREATIVE AHIA AWARDS. The buzz about these new awards has everyone talking and I am expecting to be judging a record numbers of entries.

21.01.2022 Love to see creative imagination within the Christmas spirit. Park Hair in Jerrabomberra NSW, have created two different displays that I think look amazing and I wanted to share. What does your Christmas display look like this year.

21.01.2022 Always lots to share and review. Each month I make a possible list of approx. 40 different topics and then I choose what works for each client. Here are just a few of my favourites this month A handout to track the number of products sold by each team member compared to the number of client visits Ideas on how to focus on reception that is wow! Review cost of all bank fees... Review of goals with changing hours. Consider doing hourly goals and rewards to match See more

20.01.2022 FOCUS ON YOUR BEAUTIFUL COLOUR RESULTS Choose 12 favourite/beautiful colour services you have done recently and post one each day for 12 days. Our blondes are beautiful, our foils are fabulous, and we use the best products so our colour are the best. We listen to what you want so you will love your colour result.

20.01.2022 Focus on forgotten products. A good tip for salon owners, is to do a print out and review of the products your team have sold in the last 8 weeks and you will most likely see a short list of popular products then you will have a list of products that are rarely offered. These are always great products that when shared, clients will say yes to as they often don’t even know they exist .

19.01.2022 Faye explains the difference between a deposit and booking fee.

17.01.2022 How are you making your team and your clients feel during this Christmas periodd?

16.01.2022 Have you started to think about your Christmas marketing plan for 2020? September is planning month; October is getting plans in place and first week of November is launch and go with everything. For my clients it is about what always works and what is new and different. I do a full Christmas marketing planner each year that my clients can use as a guide to make sure this year will be a great success.

16.01.2022 A good question to ask your team. If they have no wet or dry styling products in the salon for one week could they blow dry and dress hair to look amazing. The answer is no it is not possible Second question to your team. How do your clients know what and how to use unless you help them to know exactly what product is right for them?

16.01.2022 Little things can mean a lot to your team. Check your conversations are not heavily dollar focused. Look for opportunities to recognise and give thanks for the little things. Often these are not obvious to you but I promise if you look you will find a lot to make everyone on your team feel good about.

14.01.2022 Some of my friends will remember going to St Mary's school formal in my home town. Beautiful school formal hair from my client Geraldine's Salon and trained by the best Paula Hibbard long hair educator.

14.01.2022 When making a recommendation to a client always make it personal and all about that client. Share why you are suggesting or recommending for them personally and what the benefits are for them and how they should use the product. We all know our clients consider themselves to be the most important so talk about them personally.

14.01.2022 Looking forward to joining my fellow business coaches and sharing with friends and colleagues in Victoria. Hopefully we will have tips for you that will be helpful in these challenging time.

14.01.2022 What are the best strategies you can put in place in the salon to get the best results in 2021.

13.01.2022 COACHING VACANCY.NEWCASTLE I visit Newcastle one week a month for 3 days and I have one vacancy for face to face coaching. This can include coaching with the salon owner, team training and receptionist training. Message me if you would like to discuss further.

13.01.2022 Is your relationship with your team members built on communication or how much you pay them?

12.01.2022 Have you visited the Your Coach video library on my website lately? I love to give salon owners fresh new ideas to help manage and excite themselves and their team. All the videos are less than 5 minutes. I know you will enjoy them. https://yourcoach.net.au/

10.01.2022 Black Friday, which this Friday (November 27th) is one of the rare opportunities I like to offer a deal to clients. I don’t focus on discounts at any other time of the year. Keep it simple. Get some black balloons and offer 20% off all products (except irons) for one day only. Push this out on your social media also. A good opportunity in salon to introduce new products to your clients.

09.01.2022 My favourite time of the year

08.01.2022 I hope you all have a fantastic Australia day with family & friends.

07.01.2022 Expo 7 years ago - Missing all the fun catch ups at beauty events. Lucky, we have great memories. Hopefully 2021 will be back to normal.

06.01.2022 I have a pair of these that I purchased overseas in navy. They are fun and really comfortable.

05.01.2022 Communication is an essential skill for a good manager at any time of the year. You had a break over Christmas and it can be easy to stop talking to your team when you return. Get back to your routine. Don’t be misled by thinking they know what to do. You will have a happier team and they will give more if you make a little time to say well done and share opportunities to improve. ... Everyone loves recognition.

04.01.2022 How good are you at looking for opportunities to give recognition for the little as well as the big? It is easy when one of your team has a record week to shout out how wonderful they are. Equally a good manager looks for EVERY opportunity for recognition. *Thank you for tidying the back room. It is so organised and will be a big help to everyone *Congratulations your product sales this week. A big improvement. Well done you can feel proud. *Thank you everyone for a great day. Love having you all on my team.

04.01.2022 The 6 most expensive words in a salon are we’ve always done it this way. Spring is a great time for change. Take a walk around your salon and find 3 things you need to change. Look at the service you offer and find 3 things you can do better or different.

04.01.2022 Do you have a clear cancellation policy on your website in line with your online booking service? I just did a random check of 5 salons that I consider to be good salons (none are my clients) and only 3 have a cancellation policy and only 2 are what I consider to be well worded. You often don’t look at your own website. Time to take a look.

03.01.2022 Have you got some lovely Christmas points of difference in place? Are you serving treats with your tea and coffee? Rum balls and white Christmas are always popular. A selection of Christmas music also get the spirit happening and of course the giving of client gifts is a nice way to say thank you for your support during the year.

03.01.2022 Do all your client follow you on social media? For the next 4-6 weeks have a reward gift to encourage client to follow you and do a weekly drawer. Have a nice message at reception to share your promotion and what your weekly draw prize is.

03.01.2022 Has your salon got the reputation that it is a really great place to work?

02.01.2022 Do you need a guide to help you with your salons standards and procedures? Check out the Policy & Procedures Manual on our online shop and save $100 by entering the code Save100 at the checkout. https://yourcoach.net.au/product-category/hair/

01.01.2022 I will have no power from 9.00am to 4.00pm today. Sorry for any delay with email responses.

01.01.2022 What a great service from Beaute Industrie. Milque Spa should feel very proud of a great MS report.