Global Vet Solutions | Veterinary surgeon

Global Vet Solutions

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25.01.2022 Client complaints all practices get them! Some complaints have a factual basis while others arise largely from emotion. Some are big and potentially very serious, while many of them are relatively small and easy to address. Despite the reasons why a client complains, it’s best to respond to them quickly and empathetically. If a client feels unheard, that’s when the ugliness arises (letters from the board). Here’s my advice: Step 1. Listen: Focus your attention on the client... and just listen. Step 2. Remain Calm and Objective: Although it’s hard, especially if you’ve had a difficult day and the complaint feels unwarranted, avoid becoming defensive and emotional. If you react defensively, this may reinforce the client’s belief that you are negligent or uncaring. Step 3. Show Empathy and Concern: Vets who are compassionate and attempt to comfort their clients are more likely to diffuse their clients’ perceptions. Often step 1-3 is all the client needs.

21.01.2022 Think back to your lectures at uni on communication skills, were you like me and absolutely not interested? At that stage in my life, I didn't have any concept of the importance of consultation skills because I hadn't EVER consulted! Re-learning these skills as a practicing vet gives you a whole new perspective on your day to day job.

19.01.2022 Dr Claire’s Love Your Dog came about because I just couldn't find a book on canine care that was trustworthy and written by a veterinarian. I wanted a comprehensive guide that I could recommend to my clients which included everything they needed to know from the moment they got a new puppy, right through to making difficult decisions around euthanasia. Also, our consults are short and often it’s hard to communicate everything - this book fixes that problem. Apart from being a good book for dog owners, it is also proving popular with the veterinary community, as both a basic text book for nurses on canine disease and as an example for vets on how to communicate with clients. I hope you like it!

13.01.2022 You’re already an excellent clinician Here is a solid 2.40min rant on something I am very passionate about in the veterinary industry. I’d love to hear your thoughts on this?

06.01.2022 Most vet schools report an 80% female student population, there is no question that women are dominating the profession. Some say this is because men seek higher paying jobs while women are more inclined to disregard the financial aspect to following their dreams and pursue a career nurturing animals. Regardless, of the reason, here we are, a passionate profession dominated by women. And so, it’s no surprise, we are now faced with more feminine issues, one of which is Postna...tal Depression. A common, but debilitating condition that affects one in five women following the birth of their baby. The symptoms of postnatal depression can develop gradually or within a short period of time. In some women, depression may develop during pregnancy (antenatal depression) and continue through to the postnatal period (postnatal depression), whilst for others postnatal depression will develop for the first time in the weeks or months after the baby is born. Chances are, you may feel like you are the only one going through this at the time please know you are not alone. I suffered from post-natal depression after the birth of my first son and felt a huge loss of identity when I first became a mother and moved out of practice. What can we do to help our fellow females? Support each other. Check on your colleagues and friends regularly when they are on maternity leave. Educate yourself on this condition. And if you’re in the thick of it, like I was, speak up and seek help early.