Graham Harvey in Albany, Western Australia | Business consultant

Graham Harvey

Locality: Albany, Western Australia

Phone: +61 403 262 988

Address: 14 Hewett Rise 6320 Albany, WA, Australia

Website: http://www.grahamharvey.com

Likes: 489

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• Business service
• Consultation agency
• Business consultant

21.01.2022 Different times will require different questions to uncover different answers. We cannot solve our problems with the same thinking we used when we created them -Albert Einstein. Kia Kaha

21.01.2022 Graham Harvey - Service EQ Purpose: To inspire & empower business to design & deliver standout customer experiences by creating cultures of service excellence.... Principles: Love ... kindness & compassion underpin our every thought, word & deed. Integrity ... our actions match our words, we do the right thing, always. Fun ... joy & happiness are our markers for being on purpose. Excellence ... striving to be & do the best maintains our momentum. Our principles spell L.I.F.E. #whoserveswins #designdeliverdelight

20.01.2022 A timely quote from one of my literary mentors: "We need our public and private Churchills, leaders who can re-imagine, who can call forth wellsprings of daring and guts and spirit and spunk, from one and all, to topple the way things may have been for many generationsand who inspire us to venture forth into today’s and tomorrow’s whitewaters with insouciance and bravado and determination. Tom Peters

15.01.2022 The future is bright for the MRCCI

14.01.2022 One of my mantras is ‘Face-to-Face is the New Black.’ And whilst COVID led social distancing has forced an immense amount of online communication via various platforms like Zoom & Go-To Meetings, my belief in face-to-face as the preferred & most effective form of communication has only been strengthened. Get prepared for the bursting of the pent-up demand for genuine human contact. As one of my coaching clients put it so eloquently yesterday ... one more f&@king Zoom meeting this week & I will scream. Enjoy your Zoom-free weekend.

14.01.2022 Another quality of true Leadership: I got it wrong. I f$&@?d up. I’ve listened & am taking action to implement the lessons learned. I am sorry. I had to change the spelling of f@&jed because of Facebook’s ridiculous profanity rules.

13.01.2022 Response determines outcome! Freeze = lose/lose Fight = win/lose Flight = lose/win Flow = win/win... Unless your respond to any customer, employee, situation or challenge from a position of Flow, you will never achieve a win/win outcome. See more

09.01.2022 Who likes how you are?

08.01.2022 Day 14 ... final day of self-isolation. Observation: In his classic book ‘The E-Myth’ Michael Gerber espouses the importance of taking regular time out to work ON you business, as opposed to the usual day-in, day-out working IN your business. I totally concur with his advice & recommend (as many of my clients now do) at minimum, a day be set aside EVERY 90 DAYS! However, COVID-19 has provided most businesses with a golden opportunity called time, to ‘Futurestorm’ your busine...ss. Be sure to maximize this opportunity to plan ‘business after the pandemic.’ If you wish to receive a complimentary copy of my ‘90-day Futurestorming’ template, email me [email protected] Looking forward to that glass of red at 7pm tonight, & beach walk (solo) tomorrow morning. Kia Kaha See more

07.01.2022 Reality check people. When you put your business card in a bucket for a door prize at a networking event, expect to get contacted by the sponsor of the door prize. If you don’t want to get contacted, don’t put your card in the draw ... SIMPLES!!

06.01.2022 Service quote of the day: The only profit centre is the customer. Peter Drucker #whoserveswins #designdeliverdelight

06.01.2022 Ultimately, your brand is the word on the street. The word on the street is the narrative of your customers last experience of doing business with you. Who controls the word on the street? You & your entire team do.

04.01.2022 The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. - Max De Pree. I totally agree. Servant Leadership.