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Handle My Complaint

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24.01.2022 How we’re getting Australians to stop whinging about their internet. What defines a whinge it’s when you have a problem and do nothing about it. We’ve all been there, and often, all that’s required is a helping hand. That’s where we come in. Next week, our Telco Bill Busting workshops are kicking off.... These aren't your ordinary workshops... They're designed to flip customers into decision making powerhouses when it comes to their Telco bills. We're shifting the conversation about NBN and putting customers front and centre of their own decisions and having some fun along the way. These workshops are about empowering everyday Aussies, not about making money off people's misfortune. Here’s three reasons everyone should put our workshops in their diary: 1Save up to $1000 on phone and internet bills, plus a money-back guarantee on the price of the workshop ticket 2Solve issues with the helpful team from NBN Co, who will be at the workshops in person 3Socialise while you’re saving money, perhaps meeting someone new as a single, arranging a playdate as a family, or brushing shoulders with your next pet-sitter We really want to ensure Australians know help is out there. Share this post for a free ticket to a workshop near you. Tell your network to use the promocode POWERHOUSE25 for $25 tickets. RRP $150. Thanks, Jo Ucukalo Sydney: Mon 2 Sep, 9am-noon https://tinyurl.com/yxn6ocqu Melbourne: Wed 4 Sep, 9am-noon https://tinyurl.com/yylktcnf Perth: Fri 6 Sep, 9am-noon https://tinyurl.com/y4p2j48r Adelaide: Tue 10 Sep, 9am-noon https://tinyurl.com/yyvpzame Brisbane: Thu 12 Sep, 9am-noon https://tinyurl.com/yyntjvyh

24.01.2022 Find out what happened to a customers order of $2600 donuts that had her wanting a refund. Tonight at 7pm on Channel 9s A Current Affair. Youll hear two interesting stories and our tips about your consumer rights.

24.01.2022 What exactly are your rights when it comes to refunds? If the item is faulty or isnt as described, youre entitled to a refund under Australian consumer law. However, sometimes it isnt that simple. More here:

24.01.2022 1 in 6 people on NBN have an unresolved complaint. Our CEO Jo Ucukalo shares the best ways to ensure your complaint gets resolved with any big company. Tune in - Friday at 7:55am on The Today Show, Channel 9 Studios Sydney.

23.01.2022 International travel for Australians likely won’t return until 2024. We'll need to wait another three years for things to get back to normal, according to a pessimistic new forecast by economists. Find out why: https://www.news.com.au///310c4c272e77e356f4e001e0a839820a

22.01.2022 A call to your credit card provider can get you a lower interest rate, annual fee waived and next interest payment waived. Its that easy, you just need to make the call JU x #joucukalo #twohoots #creditcard #creditcarddebt #debt #money #lifeadmin #savemoney #moneytips #interest image source: The Motley Fool

22.01.2022 Our CEO, Jo Ucukalo is a judge for the Telco awards on Best Customer service. What are your thoughts?

21.01.2022 Youre running out of time... Christmas is almost here! Our CEO @JoUcukalo comments on emerging trends in retail and Christmas spending habits in this @smh article. Great tips if youre shopping with major retailers like @myer @coles @JBHiFi and more...

21.01.2022 Still have some Christmas shopping to do? Our #CEO @JoUcukalo has some tips in this @smh article

20.01.2022 Afterpay is the modern day Layby for Millenials. So, whats the hype about and when should you pay with a credit card or Afterpay? Which one can save you money in the long run? Our CEO, Jo Ucukalo, is on Channel 9s The Today Show at 7:55am with her tips.

20.01.2022 Are you still scoring some Boxing Day deals online? Be careful, because shopping online with international stores might mean youre not protected by Australian consumer laws. More here:

19.01.2022 Afterpay has over 1.5 million customers. Mostly Millennials. Want to know how this Buy now, pay later works and potential pitfalls to avoid? Our CEO, Jo Ucukalo is on Channel 9s The Today Show at 7:55am Thursday morning with her tips.

19.01.2022 Did you receive an unwanted gift, or buy something in the Boxing Day sales youve changed your mind about? Our CEO, Jo Ucukalo, was on A Current Affair tonight to discuss the new changes you need to know about when it comes to your refund rights.

19.01.2022 Flybuys’ 8 million active members will be able to collect points when they use Klarna’s buy now, pay later app. Find out how the scheme will work and what will be offer. Read tips for using Buy Now, Pay Later on our website. https://www.afr.com//buy-now-pay-later-twist-flybuys-links

19.01.2022 #FALSE! Once you included taxes, baggage allowance, meals etc. budget airlines arent always the cheapest overall!

18.01.2022 #DidYouKnow?! Aussies are set to spend $11 BILLION on Christmas gifts this year. The younger generation are less likely to spend more on gifts for others and over 3.5 million people are going to spend more than $1000 on gifts. Does anything that surprise you about these facts?

18.01.2022 NEWS FLASH: Our TELCO BILL BUSTING workshops are happening around Australia in SEPTEMBER MONEY BACK GUARANTEE that you will SAVE $$$ NBN Co will be there to answer your questions SELECT the right mobile & internet plans FIX dropouts & slow speed... Dont delay. Numbers limited. Register now. SYD 2nd Sept https://tinyurl.com/yxn6ocqu MEL 4th Sept https://tinyurl.com/yylktcnf PER 6th Sept https://tinyurl.com/y4p2j48r ADL 10th Sept https://tinyurl.com/yyvpzame BNE 12th Sept https://tinyurl.com/yyntjvyh See more

18.01.2022 The latest report from ASIC has Aussie #creditcarddebt at $45 billion. Balance transfers #creditcards which entice people to switch from one card provider to an...other are causing "a debt trap". But there are ways to get out of the #debt cycle. My tips on Channel 7s The Morning Show on Tuesday at 10:10am.

17.01.2022 Post-boxing day sales remorse? You might be entitled to a refund simply for change of mind. Learn more here:

16.01.2022 Its easy to get a refund on a product or service that doesnt do what it should or doesnt last the distance. On this weeks Channel 7 segment for The Morning Show, Jo Ucukalo shares some cases that might surprise you where wet has obtained a refund for clients. https://youtu.be/wy90RCQg_yE Need our help to get a refund? Post a comment below for our expert advice.

16.01.2022 NAB SCAM ALERT - Chloe sent us this new scam which she almost fell for! If Chloe had provided her bank details into the link, scammers would have had access to all the money in her account. Please share this post to warn others. "Today I received a letter in the actual post from NAB saying I had received a transfer of $70 from someone in the South Africa. It looks quite genuine, on NAB letterhead, in a marked envelope, with barcodes and reference numbers and all, but is lacki...ng a signature. In the transfer details there is a web address - when you go to it, it asks you to enter your account details. Im not an NAB customer hence my suspicions. This seems more dangerous than email scams, so spread the word!" Remember: deal with your bank through their website or app, not a link sent to you. Thanks for sharing Chloe!

15.01.2022 Its less than a week before Christmas... are you a part of the 3/4 of the populations that hasnt finished their shopping? https://buff.ly/2BxCPI3

14.01.2022 Aussies may not get vaccine until 2022. Scott Morrison has admitted the government is unable to set any new targets for completing first doses of the COVID vaccine, admitting defeat on his October deadline. Read on to keep up-to-date with the latest on the vaccine rollout: https://thenewdaily.com.au//scott-morrison-dumps-vaccine-/

13.01.2022 Credit Card or Afterpay? Are you one of 2 million Australians using Buy Now, Pay Later services like Afterpay? 55% of users spend more under Buy Now, Pay Later arrangements. Yikes!!... Find out the pros and cons of these services and how to stay out of debt trouble. Catch our CEO, Jo Ucukalo, on Channel 9s The Today Show - Tuesday at 7:55am.

13.01.2022 Having problems getting a refund with online shopping? Catch us on A Current Affair tonight from 7pm on Channel 9. Youll hear how onesies and donut deliveries can go wrong and learn about your consumer rights.

12.01.2022 In 2015, Dick Smith Group went out of business and left loads unable to redeem their Christmas gift cards. Jo Ucukalo s Consumer Segment on Channel 7s The Morning Show at 10:25am gives tips to ensure you handover a gift that gives this Christmas. . . . .... #consumer #christmas #gift #shopping #giftcard #present See more

11.01.2022 Leave your Christmas shopping to the last minute? Dont stress, heres what you need to know... Check out the delivery times in this article with @auspost @FedEx @PackSendAU & Fastway Couriers to see if you can send gifts in time for Christmas!

11.01.2022 In the Christmas aftermath - what do you do if you got a gift that youre not entirely happy with or WORSE - your gift was rejected! Our CEO, Jo Ucukalo was on The Daily Edition to discuss how you can get your money back on unwanted Christmas presents.

10.01.2022 Will your travel insurer cover you for acts of terrorism? Is Tuesday night the best time to book flights? Its almost holiday season, so our CEO, Jo Ucukalo, was on The Morning Show to bust this and other travel myths.

09.01.2022 #FALSE! MEN actually spend more on group presents (around $158 per group present) whereas women will spend around $113 per group present. Why? Find out here: https://buff.ly/2orCku1

09.01.2022 **SYDNEY PEOPLE*** Who wants to join me for a free morning tea on Monday! My workshop dealing with all thing phone and internet is happening on Monday.... There will be free morning tea and plenty of space (and food) for the kids. The idea is to bring along your phone and internet bills to learn something while we socialise. If youve got any problems with your NBN, those will get sorted too. Its going to be really relaxed and you can bring your kids or check your emails as many times as you like as we go along. And you can leave when you need to. It would be really fun to have you join me. Why not try something different for your catch ups. Theres also an opportunity to promote your association, group or workplace on prime time TV. Details are: Monday 2nd September Christie Conference Centre 100 Walker St, North Sydney 9am-noon Please let me know if you can make it so we can gauge numbers. Also, the event is free for everyone. Its more the merrier. More details and registration here: https://tinyurl.com/yxn6ocqu

08.01.2022 Two ladies featured in this story have had their identity data confused by key Government agencies and financial providers. For two years, they have complained but problems keep occurring. Errors include: - Transferring superannuation funds to the wrong person - Incorrectly updating Medicare cards and mailing out incorrect cards... - Issuing matching tax debts of $7,000 to each person - Assigning car loans to the wrong persons identity - Deducting payments for car loans from the other persons bank account - Loan applications appearing incorrectly on credit reports. - Providing full visibility of personal data to the other person. Can you image if this was happening to you? Do you think its fair its taken 2 years of complaining without and action? https://youtu.be/dIR-eFUiKns

08.01.2022 Australians are likely to be caught up in the LinkedIn profile data dump which includes phone numbers, email addresses and employment being put up for sale. Find out how you can check if your details have been part of any recent data breaches/leaks. https://www.afr.com//australians-caught-up-in-linkedin-pro

08.01.2022 Got a complaint? Want to know if its one of Australias top complaints? We reveal Australias biggest complaints - Tuesday at 8:20am on Channel 9s Today Show. Post your complaint below for tips by Jo Ucukalo after the segment.

08.01.2022 Exhausted thinking about your daily commute? Find out how a ‘supercomputer’ is solving Sydney’s painful transport problems, including overcrowding and scheduling. https://www.news.com.au///ab7f5dff304648acc4b4916cddfb771d

06.01.2022 Spring clean your bills Its a great time to freshen up your finances just in time for spring. Our Telco Bill Busting workshops kick off next week. These arent your ordinary workshops... Theyre designed to flip you into decision making powerhouse when it comes to your phone and internet bills. We give you all the latest tips and news on everything telco related, and help you dial up a better deal. Spend a few hours with us and well have your bills dusted off and freshened up for the whole year ahead. Heres three reasons to come along: 1Save up to $1000 on phone and internet bills, plus a money-back guarantee on the price of the workshop ticket2Solve issues with the helpful team from NBN Co, who will be at the workshops in person 3Socialise while youre saving money, perhaps meeting someone new as a single, arranging a playdate as a family, or brushing shoulders with your next pet-sitter Share this post for a free ticket to a workshop near you. Tell your network to use the promocode SPRINGCLEAN for $25 tickets. RRP $50. Thanks, Jo Ucukalo Sydney: Mon 2 Sep, 9am-noon https://tinyurl.com/yxn6ocqu Melbourne: Wed 4 Sep, 9am-noon https://tinyurl.com/yylktcnf Perth: Fri 6 Sep, 9am-noon https://tinyurl.com/y4p2j48r Adelaide: Tue 10 Sep, 9am-noon https://tinyurl.com/yyvpzame Brisbane: Thu 12 Sep, 9am-noon https://tinyurl.com/yyntjvyh

06.01.2022 Spring clean your bills It’s a great time to freshen up your finances just in time for spring. Our Telco Bill Busting workshops kick off next week. These aren't your ordinary workshops... They're designed to flip you into decision making powerhouse when it comes to your phone and internet bills. We give you all the latest tips and news on everything telco related, and help you dial up a better deal. Spend a few hours with us and well have your bills dusted off and freshened up for the whole year ahead. Here’s three reasons to come along: 1Save up to $1000 on phone and internet bills, plus a money-back guarantee on the price of the workshop ticket2Solve issues with the helpful team from NBN Co, who will be at the workshops in person 3Socialise while you’re saving money, perhaps meeting someone new as a single, arranging a playdate as a family, or brushing shoulders with your next pet-sitter Share this post for a free ticket to a workshop near you. Tell your network to use the promocode SPRINGCLEAN for $25 tickets. RRP $50. Thanks, Jo Ucukalo Sydney: Mon 2 Sep, 9am-noon https://tinyurl.com/yxn6ocqu Melbourne: Wed 4 Sep, 9am-noon https://tinyurl.com/yylktcnf Perth: Fri 6 Sep, 9am-noon https://tinyurl.com/y4p2j48r Adelaide: Tue 10 Sep, 9am-noon https://tinyurl.com/yyvpzame Brisbane: Thu 12 Sep, 9am-noon https://tinyurl.com/yyntjvyh

05.01.2022 Happy Tuesday! Are you planning on booking a great flight deal tonight? It would be good to know if flights are really always cheaper on Tuesday evenings... Find out here at 5pm or watch now: https://buff.ly/2Bl2pgJ

05.01.2022 Dont buy fake Bitcoin! Investment scams are now the worst type of scam in Australia. Heres the latest info on investment scams including how you can GET YOUR MONEY BACK on old scams as far back as 2004. The best way to protect anyone from getting scammed is awareness, so please talk to your family, friends and work colleagues about scams, or share this video as your good deed for the day. https://youtu.be/Gyh7bs2XJqw

03.01.2022 #TRUE or #FALSE? If youre booking a holiday, are budget airlines always the cheapest? Find out here at 5pm or find out now: https://buff.ly/2A8UXri

03.01.2022 Are you buying a group Christmas present for a colleague or boss this week? #TRUE? or #FALSE? - "Women are more generous when paying for group presents" Find out here: https://buff.ly/2os2VqD

02.01.2022 Westpac and ANZ to refund $21 million to credit card customers. Find out if youre one of them.

02.01.2022 How were getting Australians to stop whinging about their internet. What defines a whinge its when you have a problem and do nothing about it. Weve all been there, and often, all thats required is a helping hand. Thats where we come in. Next week, our Telco Bill Busting workshops are kicking off.... These arent your ordinary workshops... Theyre designed to flip customers into decision making powerhouses when it comes to their Telco bills. Were shifting the conversation about NBN and putting customers front and centre of their own decisions and having some fun along the way. These workshops are about empowering everyday Aussies, not about making money off peoples misfortune. Heres three reasons everyone should put our workshops in their diary: 1Save up to $1000 on phone and internet bills, plus a money-back guarantee on the price of the workshop ticket 2Solve issues with the helpful team from NBN Co, who will be at the workshops in person 3Socialise while youre saving money, perhaps meeting someone new as a single, arranging a playdate as a family, or brushing shoulders with your next pet-sitter We really want to ensure Australians know help is out there. Share this post for a free ticket to a workshop near you. Tell your network to use the promocode POWERHOUSE25 for $25 tickets. RRP $150. Thanks, Jo Ucukalo Sydney: Mon 2 Sep, 9am-noon https://tinyurl.com/yxn6ocqu Melbourne: Wed 4 Sep, 9am-noon https://tinyurl.com/yylktcnf Perth: Fri 6 Sep, 9am-noon https://tinyurl.com/y4p2j48r Adelaide: Tue 10 Sep, 9am-noon https://tinyurl.com/yyvpzame Brisbane: Thu 12 Sep, 9am-noon https://tinyurl.com/yyntjvyh

02.01.2022 #FALSE! Can you believe it? Flights arent always cheaper on Tuesday evenings. Theres no set time to purchase cheaper air fares. Some research says your best bet is to book 6 weeks prior to flying for the cheapest fare.