Hayylo in Melbourne, Victoria, Australia | Information technology company

Hayylo

Locality: Melbourne, Victoria, Australia

Phone: +61 1300 657 983

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25.01.2022 Meet Gary Edwards, CEO of Churches of Christ in Queensland Its a special day for a young company when the CEO of one of the leading aged care providers in the country wears your t-shirt. Gary and the team at Churches of Christ QLD have been an amazing team from the get-go and are one of the most innovative and fast moving providers we have had the pleasure of working with. We look forward to a long relationship with Churches of Christ QLD as they continue to deliver exceptional and leading-edge services across the sector.

25.01.2022 In an increasingly tech-savvy world we want to ensure all Australians have access to the most reliable communication channels and technology available. Digital literacy can be a genuine concern amongst older Australians, but one resource providers and their customers can lean on is government initiative Be Connected. More information can be found at: https://www.dss.gov.au//be-connected-improving-digital-lit

25.01.2022 Connecting families and keeping everyone updated is what Hayylo does best. Whether it's service updates or one-touch video calls. The facilitation of connection will forever be at our core. Hear what Jacqueline has to say about how Hayylo has helped her stay up to date with her mums appointments. Using Hayylo has been really easy and a great way for us to manage the appointments with mum. One of the biggest challenges has been my husband and I not knowing whats happening ea...ch day and managing mum with any changes. Hayylo has certainly made that a lot easier and given us some peace of mind. Jacqueline, Immediate family member of a Hayylo Customer

25.01.2022 ‘Better health, better care and better outcomes for Australians’. Hayylo and CIVICA are working on something special. Carelink’s critical software, digital health and care solutions, and managed services combined with Hayylo’s customer service tools to engage and drive better communications will provide a whole new level of support for the community care industry.... Learn more about this exciting strategic partnership below. https://bit.ly/36iIgIk #communication #partnership #news #health #agecare

24.01.2022 We are constantly looking for more ways to incorporate the care factor in aged care, and one way we aim to do this is by enabling services that extend above and beyond the routine provider tasks. The Hayylo Campaigns feature allows not just for better communication between customers and their support teams, but wider communication and engagement within their social network. Not only can providers offer services and activities such as social outings, but customers friends and families can even chip in to help them reach a particular goal or service they may be saving towards.

24.01.2022 Were thrilled to be welcoming Prestige Inhome Care to the Hayylo family! Prestige Inhome Care are doing an exceptional job as a customer lead provider. Their adoption of new models and technology to overcome challenges are setting them apart as market leaders in the sector. General Manager, Anthony Goldman, has said of the Hayylo experience, Hayylo has all the functionality we wanted and more, we really liked the simple yet modern user experience, and Simon and the guys really seem to get it when it comes to home care.

23.01.2022 Self-service puts power straight into your customers hands with the ability to submit requests or ask questions directly through the customer experience platform, or have their support workers log requests on their behalf. Hayylos smart features automatically turn any request into a new Action ticket and assign it to the correct team members to make sure every customer is looked after and every task is followed up.

23.01.2022 Manually handling routine tasks not only slows down teams, but can put a drain on resources and drive up operational costs. Given that the majority of daily communication revolves around many of the same repetitive requests we saw an opportunity to automate this process, taking pressure off internal teams and giving you the power to do more in less time.

23.01.2022 This morning PM Scott Morrison spoke on continuing aged care efforts and transmission challenges across Australia. With over 200,000 people in aged care and more than a million receiving home care this of course presents great communication challenges to the sector. Aged care providers are expected to provide daily updates to a single family contact. Already a monumental task, this then additionally puts the responsibility of contacting other family members into a single persons hands. The Hayylo platform gives providers the ability to quickly and easily push important updates and daily communications to unlimited family members, giving them instant access to information about their loved ones when they need it most. https://hayylo.com//how-streamlined-communication-in-a-cr/

22.01.2022 Hayylos Campaigns feature allows providers to easily send out SMS updates, either to individuals or in bulk. All chats are visible through the dashboard, so you wont miss a communication. These are accessible to all relevant members of the care team, from scheduling staff to the customers support worker - nobody misses a message or update, communication time is significantly reduced, and the manual workload of liaising between customer and different members of the internal team is virtually negated.

21.01.2022 We'd like to give a warm Hayylo welcome to Mercy Services. In what is undeniably a challenging climate, Mercy Services are striving to adopt newer technologies and communication tools in an effort to keep customers and families more connected and informed. CEO, Tony Bidstrup, said of his choice to bring onboard Hayylo, At Mercy Services we strive every day to provide exceptional care and having a platform that allows our clients, residents and families to receive and provide better communications is a key way of being able to respond to their needs, so in the end we can keep striving toward providing exceptional care

21.01.2022 A large percentage of daily communication in a care organisation is eaten up by confirming service schedules or routine information. Smart Numbers streamlines this process by instantly identifying your customers just from their connected phone number and presenting them with all their relevant information.

21.01.2022 We know how it sounds, but adopting new and mobile technologies does not mean a big and long implementation project. With the power of systems integrations and intuitive interfaces, community care providers can deploy a completely renovated and multi-channel experience for customers and staff in 12 weeks. Find out how in this 3-step guide to realising your customer experience visions https://bit.ly/3m2RqPc... #communitycare #agedcare #customerexperienece #hayylocares

21.01.2022 What happened in the world of Hayylo in June? Its been a huge month - we welcomed two new providers to the Hayylo family. Weve also unfortunately seen the impact COVID has continued to have on care providers through increased calls and service cancellations. Through this though weve seen organisations pivot towards telehealth and new communication channels. Theres been a real spotlight on healthtech in the last few months and Hayylo is excited to continue to be a part of driving changes in the way we communicate around health and care.

20.01.2022 There are more than 3,000 aged care providers across Australia. Depending on the size and scope of your organisation Hayylo offers tiered subscriptions, from our core offerings right through to more enhanced features and even specially developed options. As your organisation grows and evolves, your Hayylo platform evolves right along with it.

20.01.2022 You read that right. 27%-50% more efficiency in processing enquiries after the implementation of Hayylo's Actions feature. Hayylo Action's ensures the correct follow up tasks are created for any customer service enquiry to make sure any job, big or small, is seen through quickly and professionally. Your team never misses a beat and you never miss a customer promise.

20.01.2022 In what is undeniably a challenging and uncertain time, now more than ever were committed to our mission to ensure better communication across the aged care sector. Were excited to welcome LifeCare to the Hayylo family. LifeCare are taking active steps to adopt new technologies and are embracing the Hayylo platform, driving better and more consistent communication to customers, internal teams and family members. With over 1.2 million Australians receiving care support both providers and family members are faced with a myriad of communication challenges. This has only been exacerbated in the current climate. The feedback we receive from providers has only served to reassure us weve created a platform that makes the lives of our providers and their customers easier and is contributing to positive change.

20.01.2022 We're excited to announce we've kicked off the new Financial Year with a bang and a brand new website. https://hayylo.com/ The new Hayylo website was designed to more clearly demonstrate everything the Hayylo Platform can do for organisations of any scope or size. We break down each of our core features and what role they play in enhancing communication and service within your organisation.

19.01.2022 Not exactly breaking news but its important to note how far weve come as a community. Since March, weve seen new technologies swiftly adopted and implemented in record breaking numbers across the entire business world. Proud to say, Hayylo has been one piece of technology thats been used in some of the most innovative ways (namely, our social feed feature) by care providers across the nation keeping customers and families up to date with simply one click. With over 1000 customers in a residential setting connect across July, and thousands more across the wider aged care community the Hayylo social feature is changing the way care is communicated.

19.01.2022 We’ve all asked ourselves at some point: how did we get into daily tasks without the technology we have now a days? How did we find a service? How did we connect with people? That was the initial goal for Hayylo and the project implemented with Churches of Christ in Queensland. During the peak of the Covid-19 outbreak though, a digital multi-channel project was established to quickly connect Churches’ staff, clients and families in the community, providing wellness checkin c...alls to over 10,000 elderly customers across QLD. Watch Hayylo and Churches of Christ in Queensland discuss the project, and how to realistically adopt customer facing technologies at scale to provide better care services and meaningful connections with people. Simon Heaysman Megan Braithwaite Innovageing https://lnkd.in/gAfbh2G

19.01.2022 Theres not much worse than being bombarded with constant offers or information that is not relevant or of interest to you. If you have a new service offering or special update you want to make sure its going to the right people in a personal and tailored way. Hayylo Campaigns allows you to segment your data right down to time of last contact or service, so you know youre reaching people with the latest and most relevant information.

19.01.2022 The Covid-19 global pandemic has taught us many lessons the importance of our healthcare workers, the need for strategic and agile emergency response plans, the desire for connection, interaction and community, and the significance of our ability to service from anywhere, anytime. Hayylo has been working alongside providers navigating the challenges brought on by Coronavirus. The result? Weve seen providers more capable of managing increased call volume, more adaptable and agile in handling service and roster changes, and better able to ensure no customer promise is missed. https://hayylo.com/news/fall-in-love-with-hayylo/

18.01.2022 Digital communication has created a multitude of ways to connect with customers on a more relevant and personal level. These innovations to technology is revolutionising the aged care sector, and make it simpler to provide quality service. At Hayylo, we believe there are four key contributors. Click below to read the article find out what they are, and why they’re important.... https://bit.ly/34ifYhw #communication #hayylocares #hayylo

17.01.2022 Today is Aged Care Employee Day. Each and every day aged care workers across Australia make the lives of our loved ones easier. This year has been more challenging than most, so while today may offer a formal chance to say thank you, it truly doesn't go unnoticed the work every single day of every single year our workers do. #ThanksforCaring

17.01.2022 Self-service puts power straight into your customers' hands with the ability to submit requests or ask questions directly through the customer experience platform, or have their support workers log requests on their behalf. Hayylos smart features automatically turn any request into a new Action ticket and assign it to the correct team members to make sure every customer is looked after and every task is followed up.

16.01.2022 'Australia has an ageing population'. It's a sentence we hear over and over, but what does it mean for the Aged Care industry? Well, it means there's a growing pressure on providers to keep up with the demands of a new generation of customers. The introduction of the Aged Care Quality Standards in 2019 sets the benchmark for quality care across Australia. Hayylo is proud to achieve 60% of these standards for providers through our intuitive multi-channel communications platfo...rm. Find out more about these standards and how Hayylo can help you exceed them at https://bit.ly/3pw0crX #communication #agedcare #agedcareaustralia #hayylocares #news #health

15.01.2022 Increasingly, older Australians are becoming more adept with smart technologies. Smartphones are the most common device most persons aged over 50 have access to at 71% Hayylo customer platform is designed to be easily accessible on smart phone devices, but more importantly easy to navigate to cater to all digital literacy levels #hayylo #hayylocares #healthtech #digitalliteracy #smartphones #agedcareaustralia

15.01.2022 Visualising budgets, sending statements and taking payments are an ongoing challenge for providers across the country, with the usually manual process taking up time and resources to manage. With Hayylo, customers and families can easily access to their personal statements, budgets and even make payments through the custom-branded app, providing greater trust and transparency while driven down operation costs. . .... . #hayylo #hayylocares #fallinlovewithhayylo #bettercommunication #healthtech #agedcareaustralia See more

14.01.2022 The customer care experience is evolving with customer expectations. How we communicate with customers can be distinguished into two forms: synchronous and asynchronous. In the past, synchronous was the obvious choice. Its real-time conversation, like phone calls. Though with the innovation in communications in the last decade, asynchronous communication is proving invaluable. Hayylos Actions SMS allows the provider to manage multiple conversations at once, and the customer... can reply in their own time. Find out more about synchronous vs asynchronous communication below. https://hayylo.com/news/synchronous-vs-asynchronous/ #communication #hayylocares #hayylo

14.01.2022 After a number of big plays throughout 2020, we’re excited to finally announce the arrival of Megan Braithwaite to head up Hayylo’s National Accounts and Growth. Drawing on Megan’s past experience and a lucrative career spanning major industry players such as AlayaCare and Procura ANZ, Megan will be tasked with driving scalable growth for Hayylo in the lead up to 2021. Welcome to the team, Megan! https://hayylo.com//industry-leader-megan-braithwaite-joi/

14.01.2022 As part of the government measures to keep Australians safe and slow the spread of transmission, support workers are now required to submit daily COVID self assessments before commencing their shift. Providers can now use Hayylo to push the self assessment survey directly to active frontline workers in a quick and efficient way. With Hayylo, providers gain a bird's eye view of the results keeping you in the loop and compliant, at all times. Using Hayylo in this way not only s...aves time in managing the data, but also greatly reduces the risk of error in manual data entry and keep the community and your team safe. Hayylo streamlines this process for providers and support teams as a standalone feature in Hayylo or can be even be delivered manually via Hayylos Screening As A Service offer. Contact us today to find out more Hayylo.com

12.01.2022 Did you know that $1 billion in aged care budgets could be left unspent in 2020? One reason for that is the hassle in communicating expenditures and understanding how to use it. Read our #blog to find out a better way to manage funds and budgets in aged, disability and community care https://bit.ly/39uzrhX #agedcare #communitycare #disabilitycare #agedcarebudgets

12.01.2022 Connecting families and keeping everyone updated is what Hayylo does best. Whether its service updates or one-touch video calls. The facilitation of connection will forever be at our core. Hear what Jacqueline has to say about how Hayylo has helped her stay up to date with her mums appointments. Using Hayylo has been really easy and a great way for us to manage the appointments with mum. One of the biggest challenges has been my husband and I not knowing whats happening ea...ch day and managing mum with any changes. Hayylo has certainly made that a lot easier and given us some peace of mind. Jacqueline, Immediate family member of a Hayylo Customer

12.01.2022 Listen to Hayylo CEO, Greg Satur talk about the opportunity to improve on not only the service, but the customer service of Aged Care Providers across the nation. Hayylo exists to simplify the communication process between organisations and teams with aged care customers and their families. In the interview, Greg talks about the legacy processes and systems used by providers and the strain it has on their ability to deliver the best possible experience for their customers. If you (or someone you know) would be interested in learning how Hayylo removes the complexity in providing exceptional customer experience throughout the sector, you can reach Greg directly at Hayylo.com

11.01.2022 Its #RUOKDay in Australia today, a day that encourages you to reach out and start a conversation that could change a life. At Hayylo, we truly understand the importance of social and emotional wellbeing. Its why we do what we do. We encourage you to start the conversation and check in on your loved ones. Its as simple as 1, 2, 3, 4 1. Ask R U OK?... 2. Listen 3. Encourage action 4. Check in With everything thats going on in the world today, it can sometimes feel impossible to keep your head up. A little show of support might be exactly what someone needs to hear. While we might not always be able to see our loved ones face-to-face, the conversation can still happen. In fact, its more important than ever. You don't need to be an expert to reach out - just a good friend and a great listener. Your friend, your grandma, or your colleague - check in with them today, R U OK? If you or anyone you know needs help Lifeline: 13 11 14 Suicide Call Back Service: 1300 659 467 Beyond Blue: 1300 224 636 Headspace: 1800 650 890

10.01.2022 Were excited to announce weve kicked off the new Financial Year with a bang and a brand new website. https://hayylo.com/ The new Hayylo website was designed to more clearly demonstrate everything the Hayylo Platform can do for organisations of any scope or size. We break down each of our core features and what role they play in enhancing communication and service within your organisation.

09.01.2022 Different customers require not only different levels of support, but often entirely different services. With the Hayylo each customer communication and interaction can be viewed from within the platform. Providers can easily see how customers are interacting with their care teams and make better decisions about which services are relevant to the individual, from push notifications to SMS blasts, social feeds and video calling. All this works to better personalise the individual experience and provide a seamless customer journey.

09.01.2022 Wed like to give a warm Hayylo welcome to Mercy Services. In what is undeniably a challenging climate, Mercy Services are striving to adopt newer technologies and communication tools in an effort to keep customers and families more connected and informed. CEO, Tony Bidstrup, said of his choice to bring onboard Hayylo, At Mercy Services we strive every day to provide exceptional care and having a platform that allows our clients, residents and families to receive and provide better communications is a key way of being able to respond to their needs, so in the end we can keep striving toward providing exceptional care

09.01.2022 These are the humans of Hayylo! Say hello to our growing team. Like many businesses we have had to pivot to online solutions during this period but with a talented international team the transition hasnt been too rocky. After all, Hayylo is all about better communication, so we pride ourselves on having an internal team that can still be responsive and adaptive while working from all corners of the world.

09.01.2022 2020 has certainly been a challenging year. But in Hayylo’s history it will also be a year in which we were proud to support aged and community care providers and customers to overcome these unprecedented times. Nothing like a #throwback to put all this hard work into perspective. Thank you to all of you who were a part of this! #agedcare #communitycare #hayylocares

08.01.2022 Meg Braithwaite, Hayylo’s National Director of Accounts and Growth, sat down for a chat about her first few weeks at Hayylo, her vision for the company, and the 1-bedded hospital of her hometown. I think it’s quite clear that Hayylo’s potential is that of being an instrument of change for this sector. There is an undeniable ‘elegance’ to the Hayylo platform and its solution suite; the vision that sits behind the technology is such that can only stem from deep domain experie...nce. Read more about Meg’s vision and experience below. https://bit.ly/34YngHs #hayylocares #healthcare #agedcareaustralia #agecare #digitalhealth #communications

07.01.2022 Hayylos Campaigns feature allows you to send out updates and offers to the right audience with the ability to segment data right down to factors like last contact, time of last service, and even unspent funds. This way every customer journey is personalised.

06.01.2022 Meet the faces behind Hayylo. Some of our core team: Simon, Greg & Nick. Hayylo began as a social platform and evolved from there, as founders Greg and Simon became increasingly aware of challenges their loved ones faced receiving home care. It was apparent the issues didnt lie in the quality of a providers service itself, but in its ability to manage communications efficiently across a large network. It was the customers satisfaction and needs that were falling through the cracks. This core realisation is what has ultimately formed the Hayylo platform we have today.

05.01.2022 Aged, disability and community care providers are moving and changing with customers needs. What are you doing about connecting with your customers? Take a look at how some industry leaders are wisely approaching this matter for #inspiration #agedcare #communitycare #disabilitycare #hayylocustomers

05.01.2022 Staying connected to loved ones isnt a new challenge for the aged care sector, but it is one that is in the spotlight in the current climate. While providers are working hard to meet the challenge there are limits to how much day-to-day communication support workers, customers and family members can realistically handle. Hayylo recently worked with Life Care to roll out the Life Care LIVE App, better connecting customers to their families and support teams through real time photo and video sharing. Life Care CEO Allen Candy said the uptake in the first month was fantastic and that Our staff have received lots of positive feedback from families about the app, who feel reassured their loved ones are happy, healthy and enjoying themselves in our homes.

05.01.2022 For better or worse, money provides us with a sense of security, reassurance and a certain standard of living. The last thing you want is customers feeling at a loss while they sort through sheets of data to work out their finances or your team spending valuable time helping them stay up to date and on track with budgets. There's a better way. By giving customers access to up-to-the-minute financial data through the Hayylo Platform you're reducing manual labour for yourself. More importantly, you're arming your customers with the knowledge and confidence to be in control of their finances.

03.01.2022 Anyone, anywhere, any time. With Multi channel communication your customers and support network dont need to be glued to their smartphone to receive important updates. Hayylo puts the power in the providers hands to quickly and seamlessly send out important communication the right people at the right time through push notifications, SMS, email video and even auto calls. Regardless of how they prefer to communicate you can ensure your messages always get to 100% of your customers, families and teams.

03.01.2022 Whatever communications channel you prefer, Hayylos Campaigns feature is designed to get the right message to the right people at the right time. From updating customers and families on new services available, right through to alerting internal teams of changes and tasks. Choose from push offers, SMS blasts, email campaigns or multi-channel approaches. Segment customer data by location, services delivered and more to target the right customers for the communications. Because hayylo is integrated with your system of record, mean no more CSV uploads.

03.01.2022 Customers and families want to make sure the right person always shows up, at the right time, and with the right information. The Action tickets system allow jobs to move cohesively through the care team, so you can better assess response time, ensure the right job is with the right team member and identify any potential task issues before they happen.

03.01.2022 Support worker and service changes are a daily occurrence, so its crucial youre able to communicate updates to customers as efficiently as possible. Smart Notifications easily pick up on any routine updates and changes to instantly alert customers of upcoming or service changes, routine communications, or even prompt customers to leave feedback.

01.01.2022 Hayylo Campaigns allow you to reach 100% of teams and customers 100% of the time. By choosing which platform, SMS, email or push notification, you can make sure no update is missed. Data segmentation means the right message goes to the right people at the right time. Care communication just got a whole lot easier.