Health Complaints Commissioner in Melbourne, Victoria, Australia | Government organisation

Health Complaints Commissioner

Locality: Melbourne, Victoria, Australia

Phone: +61 1300 582 113

Address: Level 26, 570 Bourke Street 3000 Melbourne, VIC, Australia

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25.01.2022 Victoria's Health Complaints Commissioner Karen Cusack presented to health leaders from the Western Pacific Regional Network around the Code of Conduct for General Health Service Providers in Victoria. For more information please click on https://hcc.vic.gov.au/pro/general-health-service-providers

25.01.2022 Upcoming online training session on Complaint Handling Standards on Tuesday 29 September 2020, 10 am AEST Everyone has a right to access safe, quality healthcare. If you have a complaint or concern about a health service that you’ve received in Victoria, then you have a right to have your complaint handled in line with the complaint handling standards which set the minimum legal requirements for health complaints in Victoria. Interested to learn more? Don't miss our online event now. https://bit.ly/2RFrf41

22.01.2022 The Health Complaints Commissioner continues to work with all Victorians to support safe and ethical healthcare. We provide an independent and impartial complaints resolution service in relation to the provision of healthcare. For more information about our role and what we do, please visit https://hcc.vic.gov.au/about

21.01.2022 Victorian health service providers: you must comply with the complaint handling standards, which sets the minimum legal standards that all providers must meet when handling complaints. Find out more: https://hcc.vic.gov.au/provide/complaint-handling-standards

17.01.2022 Complaint handling is an important part of being a safe and responsive health service. Providers with effective complaint-handling processes often resolve complaints quickly and easily, and this improves quality and restore confidence in your services. To view some tips for good complaint handling, visit https://hcc.vic.gov.au/provide/complaint-handling-standards

16.01.2022 Organisations and health service providers who handle #health information can find out about more about their #privacy obligations during #COVID19 and how to collect, use and disclose an individual’s health information at https://bit.ly/2ZqEBp7

15.01.2022 Wondering about the handling of your health information? The Health Complaints Commissioner deals with complaints about the mishandling of health information in Victoria. To find out more, visit https://hcc.vic.gov.au/health-records

10.01.2022 Complaint Handling Standards set the minimum legal standards that all Victorian health service providers must meet when handling complaints. Do you deal with health complaints and need to know more about your obligations under the Standards? Join Health Complaints Commissioner, Karen Cusack for our Complaint Handling Standards education session via Zoom at 2.30pm, Tuesday 10 November. Session is also relevant for quality managers, practice managers and individual practitioners. To register, please visit >>> hcc.vic.gov.au//ev/436-complaint-handling-standards-10-nov

08.01.2022 Which health services can operate during COVID-19? Even though some restrictions have eased, not all health services are permitted to operate in Victoria. More information on what is permitted can be found at: https://www.dhhs.vic.gov.au/health-care-and-social-assistan

07.01.2022 Did you know that your health service provider must adhere to a set of complaint handling standards when dealing with a complaint or concern that you’ve raised about your experience? If you have a complaint about a health service that you’ve received in Victoria, then you have a right to have your complaint handled according to these standards. Find out more: https://bit.ly/3gV6uwa #health

07.01.2022 The Health Complaints Commissioner can provide advice on how to resolve a complaint with a health service provider, or help you lodge a complaint. Visit hcc.vic.gov.au/make-complaint or call 1300 582 113, 9am to 5pm, Monday to Friday

05.01.2022 What are the possible resolutions that can be made when you lodge a complaint with us? Watch our case study video to understand more. https://youtu.be/X6dTJNVPxJk

04.01.2022 You should try to resolve your complaint directly with the health service provider if you have concerns about the service you have received. Our staff are able to provide you with advice on how you can do so. Questions? Contact us at 1300 582 113 or via our online complaint form at www.hcc.vic.gov.au/make-complaint More information on how you can make a complaint yourself: https://hcc.vic.gov.au/public/about-complaints

04.01.2022 Everyone has a right to access safe, quality healthcare. If you have a complaint or concern about a health service that you’ve received in Victoria, then you have a right to have your complaint handled in line with the complaint handling standards which set the minimum legal requirements for health complaints in Victoria. Interested to learn more? Register for our online event now. https://bit.ly/2RFrf41

03.01.2022 The general code of conduct sets standards for general health service providers, meaning those not regulated by AHPRA. To ensure general health providers are meeting standards, visit hcc.vic.gov.au/resources/publications

02.01.2022 Many health complaints can be resolved with advice from our staff, or through explanations from health care providers. The following video shows an example of the assistance that we can provide. youtu.be/sojyA3rCuc4

01.01.2022 Health service providers: Victoria’s complaint handling standards are the minimum legal standards that all providers must meet when dealing health complaints. The Health Complaints Commissioner Ms Karen Cusack will be conducting an online presentation on Tuesday, 29 September 2020 at 10 am Australian Eastern Standard Time (AEST) to help providers understand and implement these standards effectively. Don't miss this opportunity to register for the event: https://bit.ly/2RFrf41 #health #complaints #healthcomplaints