Human Experience | Businesses

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Human Experience

Phone: +61 1300 761 355

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25.01.2022 The people that you know can open all sorts of doors that you didn’t know were available and likewise you can open some doors for them. So connect and reconnect and start opening some of those doors!

25.01.2022 Check out our CEO Nic McClanachan’s fantastic article ‘Equivalent to Ebenezer Scrooge’ below to learn more about the benefits of networking, leave your thoughts below!

22.01.2022 Did you know that we offer online sessions to talk through strategies you can implement within your business to start seeing results? Our CEO Nic McClanachan offers this thirty minute session for just $100 - which is donated entirely to The Hunger Project Australia. Gain invaluable personalized insights into your business whilst simultaneously supporting an extremely worthy cause! During this session you can expect to receive Nic’s three top recommendations for your business. Simply follow the link below to book in for your first strategy session and start seeing results today! https://humanexperience.com.au//book-a-strategy-session-i/

22.01.2022 Do you have a clear vision for your business? Tune in to learn more about how your clarity could be improved, and how this will influence your overall success. Let us know your thoughts below!

20.01.2022 Why is coaching a critical skill for all leaders? A well-executed coaching conversation has the power to shift your team’s behaviour, which can have a positive flow on effect to the results of your business. At Human Experience we believe that true magic happens when the leaders within your business can have an effective coaching conversation. If you’re mystery shopping with us, we believe that all leaders within your business should be able to have an effective coaching conv...ersation with all team members. It’s these critical coaching conversations that bring the feedback contained within the mystery shopping reports to life. All positive results can be reinforced, and any constructive feedback can be discussed, so as to encourage positive change. If you’re not mystery shopping, we still believe conducting an effective coaching conversation is a critical competency of any leader. As stated by the HR Coach Research Institute’s white paper 5 Effective Conversations at Work; ‘The beating heart of high performing organisations is good communication and effective conversations. Check out our online training program 'How to have an effective coaching conversation to learn more! https://humanexperience.com.au/pro/online-training-program/

19.01.2022 Giving feedback and facilitating effective coaching conversations is a skill you need to be a great leader. And while not everyone is a natural coach, the good news is it’s a skill that can be learned by anyone. Our CEO, Nic McClanachan is facilitating a Business Chicks masterclass tomorrow to take us through the key skills of all strong coaches. If you manage or supervise a team, this masterclass is a must. You’ll learn:... Why feedback in the workplace is important and why our brains default to avoiding it Practical skills for how you can use the skill of coaching to shift a team member’s behaviour and improve results How the two key skills of listening and questioning are essential to having an effective coaching conversation For anyone who is already a Business Chicks premium member or someone with a Masterclass pass, this event is free, otherwise it's $24.95 to attend. To book your spot, head over to this link https://businesschicks.com/effective-coaching-conversation/

18.01.2022 https://hbr.org/2019/05/what-good-feedback-really-looks-like

15.01.2022 We love this quote! Do you have a favourite quote?

15.01.2022 Here at Human Experience we are big on understanding a companies purpose, and helping it reach that purpose. Have a read of this fantastic article in the Harvard Business Review, titled ‘The Type of Purpose That Makes Companies More Profitable’. Let us know your thoughts! https://hbr.org//the-type-of-purpose-that-makes-companies-

15.01.2022 Who doesn't love free wine?? We currently have several openings for bottle shops in the Sydney CBD to be mystery shopped next week. You'd be paid for your time, as well as compensated for one bottle of either Lucci Italian Prosecco or Grangeneuve Bordeaux Rose. So if you're between 18-22, available between the 25th-27th of November and would like to get paid to get some Rose or Prosecco, we want to hear from you! ... We look forward to working with you, please let us know if you have any questions!

14.01.2022 Our online training program will walk you through how to have an effective coaching conversation - This program has five modules and is designed to develop your skills as a leader in how to go about conducting effective conversations with your team members. Over the next few days we will share some more info on this program, but if you wanted to go check it out now simply head over to our website: https://humanexperience.com.au//online-training-program-h/

13.01.2022 Let’s talk goal setting. Do you have a regular routine regards setting goals? 5 year plans, 10 year plans, even further? Do you find that working towards a clear goal helps you? Comment below on what sort of goal setting techniques you have, and perhaps what those goals are?

12.01.2022 Why is Coaching such a valuable tool to have in your toolkit as a leader? "Jim was the best coach I have ever witnessed in action. He never let an opportunity pass to have a coaching conversation with a crew person or a junior manager: he wanted everyone to do their best and be their best." Check out the full article by Nic McClanachan below: ... https://www.linkedin.com//jims-ripple-effect-nic-mcclana/

12.01.2022 We have been so lucky to work with Virgin Active and they have been kind enough to write up an overview of their experience mystery shopping with us and how our custom reports have helped them hold each other accountable to a high standard and resulted in an overall improvement in our sales performance vs prior year.https://humanexperience.com.au/suc/virgin-active-australia/

11.01.2022 We have an exciting new mystery shopping opportunity that has popped up in Charnwood, ACT for September. If you were in the area and wanted to learn more about this mystery shop please send us a direct message or get in touch via email at [email protected] We look forward to hearing from you!

11.01.2022 Did you know that you can now book in for a strategy session with our CEO Nic McClanachan on our website? This session will help you to uncover what issues within your business might be compromising your results, and you’ll leave with three recommendations on how to improve moving forward! With just a $50 donation to The Hunger Project charity, getting started on improving your business has never been easier. https://humanexperience.com.au//book-a-strategy-session-i/

11.01.2022 Is coaching a skill that can be learned? We recognise that not every leader is a natural coach, and that’s okay because coaching is a skill that can be learned by anyone. And so, we’ve put together this online training program How to have an effective coaching conversation. Within 5 modules you will cover:... 1. Why coaching is an important skill for all leaders 2. The two key skills of a coach; listening and questioning 3. Introduction of the 5-step coaching conversation method 4. The positive reinforcement coaching conversation (using the 5-step method) 5. The constructive coaching conversation (using the 5-step method)

10.01.2022 Our amazing Founder and CEO’s wise words from her experience with networking if you haven’t checked out ‘The Equivalent to Ebenezer Scrooge’ article yet we highly recommend checking it out!

07.01.2022 Our clients have been on a hiatus for a few months, but now that restrictions are leaving they’re on their way back! We’re always on the lookout for more shoppers to join our database, so if you; - Love shopping and want to get paid to shop - Have great written skills - Can be objective and provide exceptional detail... Then we would love to have you join us. Simply fill in an expression of interest, and then you’ll be (hopefully) approved by the time a few of our clients come back online! https://humanexperience.formstack.com//expression_of_inter See more

07.01.2022 Check out the latest vlog from Nic McClanachan on the benefits of networking!

07.01.2022 We have been so lucky to work with W Short and they have been kind enough to write up an overview of their experience mystery shopping with us and how our custom reports have made it easy for us to identify operational gaps and areas for training and our online feedback based around service has gone from an average of 70% to an average of 90%. Check out the full case study here: https://humanexperience.com.au//w-short-hotel-group-succe/

06.01.2022 Nic’s brand new Vlog focuses on the unique benefits of mystery shopping and it’s ability to provide you with great feedback for your business. Check out the vlog below, or head to our website to learn more about mystery shopping with Human Experience. https://humanexperience.com.au/ourmethod-why-mystery-shop/

06.01.2022 We’ve spent a lot of time getting clarity on why we do what we do, how we do it and what we do; all of which is now beautifully communicated on our brand new website www.humanexperience.com.au We’re super proud of our 2.0 website and love how it reflects our passion for mystery shopping. If you are curious to find out more about Human Experience or how mystery shopping works, please check it out.

03.01.2022 How does our online training program work? The ‘How to have an effective coaching conversation’ program is a competency based and assessed training program. A learner must score 100% in the multiple-choice questions in the first 3 modules to progress and one of our coaches will assess the learner’s ability to apply the 5-step method in modules 4 and 5. Once the learner has displayed an ability to apply the 5 step method, they will be issued with a personalised training certificate. Book in via this link: https://humanexperience.com.au/how-to-have-an-effective-co/

01.01.2022 Check out this fantastic article from the LBD Group on the value of networking, let us know your thoughts below!

01.01.2022 Nic McClanachan has written a fantastic article titled ‘Feedback Eats Broken Systems For Breakfast, in which she explores the positive impact that feedback can have upon your business. https://www.linkedin.com//feedback-eats-broken-systems-br/

Human Experience | Businesses