Ibis Business Intelligence Solutions | Consultation agency

Ibis Business Intelligence Solutions

Phone: +61 1800 424 724

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25.01.2022 Ibis and Coronavirus COVID-19: How will it affect our service to you. The world seems to have tilted on its axis in the past weeks and no-one knows how long this crisis will go on for. I would like to let you know the following:... Onsite Visits and Face-to-Face Meetings: The health and safety of our clients and our consultants is paramount. In line with government recommendations, we will provide all support and services with you online with no onsite visits or face-to-face meetings until further notice. We already make extensive use of mobile and cloud technologies and are well equipped to support you online. Our team work from home offices and are geographically dispersed throughout Australia and New Zealand. Business as Usual Online: Please continue to contact us on the same phone numbers as they are not bound to a physical office. We use a cloud based VOIP PBX phone system that centralises our communication no matter where our team are located. See our Contact Details for Australia. See our Contact Details for New Zealand. Please also continue to use our Online Support Centre for support queries and self help resources, including our FAQ Knowledgebase. Do you need help for you and/or your staff to work remotely? We can provide Online Support Apps that you can use free of charge. We can also advise you on how to work remotely and connect to your Ostendo system over the internet. Secure remote access can be setup to your existing server without being costly. See our FAQ Knowledgebase article on Terminal Services and Cloud Servers for running Ostendo. This situation may present an opportunity to improve your systems and processes to reduce costs and improve efficiencies. I am happy to discuss how we can assist as there are often simple improvements that can be made with little effort or cost. One of the comforts in these uncertain times is that we are all going through this together. I wish you and yours every success both in business and in health.

24.01.2022 We are pleased to announce the launch of our new website www.ibisbis.com. It has been designed to be easier to navigate around and includes the latest information about Ostendo Operations (ERP) and Ostendo Freeway Mobility. Visit our website regularly to find out about the latest developments. We hope you find it informative. Our new website was designed by Kook Multimedia who we recommend for E-Commerce web stores linked with Ostendo Operations (ERP).

23.01.2022 We are pleased to announce that effective from Monday 2nd September we are changing our Support Centre system. We will be using the Service Camp system by TeamViewer instead of the Kayako system we have been using for many years. We are making this change in an effort to improve our support. The process for how to request support remains unchanged. Our support email remains as [email protected] and from Monday 2nd September the www.ibisos.com URL will open our new Ibis Suppo...rt Centre using Service Camp system by TeamViewer Current support tickets already submitted in our Kayako system will be processed in that system. You can continue to login to our Kayako system at www.support.ibisos.com to review current and past support tickets, but this will be unavailable after 16th April 2020. You can continue to access our self help Knowledgebase on our Kayako system at www.support.ibisos.com until our new self help Knowledgebase is ready in the near future. Our complimentary FAQ Knowledgebase also contains useful information.

22.01.2022 This is the news that Ostendo clients who use foreign currency with MYOB have been waiting for! MYOB have finally released foreign currency to the MYOB API. On 5th December 2019 MYOB released foreign currency to the MYOB API which now allows Ostendo Operations to post foreign currency transactions to MYOB AccountRight Live Premier. Now that MYOB have released foreign currency to the MYOB API, the developers of Ostendo Operations have commenced developing foreign currency into... the Ostendo accounting link for MYOB AccountRight Live. They expect to have this completed by the end of 2019 and will release a new upgrade of Ostendo Operations for this. Ostendo Operations clients who are still on MYOB Premier Classic and need to post in foreign currency should not upgrade to MYOB AccountRight Live Premier until the new Ostendo upgrade has been released. There is a process that needs to be followed to convert from the Ostendo accounting link for MYOB Classic to the Ostendo accounting link for MYOB AccountRight Live. If you have any questions please contact us.

18.01.2022 New Register for NZ Businesses because of Covid-19 The Essential Business Register (EBR) came about through the need for New Zealand businesses to find locally sourced products and services because of the Covid-19 lockdown, but the need for this register will continue long after we come out of the lockdown. It is widely expected that after the lockdown is lifted the New Zealand economy will become a much more local economy. With restrictions on international movement and unce...rtainty over the international supply chain, many businesses will need to source more products and services locally from the New Zealand market. While locally sourced products and services may be more expensive, they will have more reliable delivery with shorter lead times. Quality will also be more assured and reliable in many cases. The Essential Business Register is free and is provided as a service by Development-X in an effort to assist New Zealand businesses in these difficult times. You can register your business at https://www.essentialbusiness.co.nz/ Your details will be treated in the strictest confidence and will not be used for marketing purposes by Development-X Ltd. Development-X are the developers of Ostendo Operations ERP and Ostendo Freeway Mobility App designed for SME manufacturers, service and maintenance providers, distributors and contractors.

16.01.2022 The Importance and Value of the Checklist Checklists can be used to dramatically reduce errors and increase discipline in an organisation. Atul Gawande speaks about how a simple checklist reduced complication rates in surgery by 35%, death rates by 47% and saved the health industry hundreds of millions of dollars. Checklists can be used to dramatically reduce errors and increase discipline in an organisation.... Human failure is from: 1. Ignorance: You don’t know what you don’t know. 2. Ineptitude: Where knowledge is applied inconsistently or incorrectly. In a complex environment, common failure is the result of: 1. Fallibility of human memory and attention - especially tasks which are considered mundane and routine. 2. Skipping steps because they don't always matter... until they do. Checklists can help with memory recall and clearly set out minimum steps necessary in a process. Good checklists are explicit. They offer the possibility of verification but also instill the discipline of higher performance. Implementing checklists can also be a behavior change vehicle. https://youtu.be/55Nc8nccPa0

16.01.2022 Update to Ibis and Covid-19: How it will affect our service to you Now that government restrictions for Covid-19 are easing, we are changing our policy regarding face-to-face meetings. The health and safety of our clients and our consultants is paramount and we will do everything we can to reduce the risk of COVID-19 transmission at work. ... As much as possible we will still provide services and support online. Not only is this more economical for you but it is also more flexible. We can provide all our services and support online. Our consultants are now available for face-to-face meetings at their personal discretion. Face-to-face meetings are conditional upon appropriate hygiene measures at the place of meeting, including physical distancing, hand washing and regular cleaning and disinfecting of surfaces and touchpoints. Our consultants will; Comply with your Covid-19 workplace policy, procedures and protocols. Record their name, mobile number and email address in the contact tracing register. Wash their hands regularly with disinfectant soap provided. Use hand sanitiser provided. They will also have their own supply with them. Cover their coughs and sneezes with their elbow or a clean tissue. Will keep 1 metre apart from other people at the meeting place. Will not share the use of computer equipment or devices with other people. If our consultants are expected to use computer equipment, then the mouse, keyboard and any other device that is touched must be regularly disinfected. Our consultants will not meet face-to-face if they or people in the vicinity of the meeting place; Are sick or have any cold or flu-like symptoms. Have been tested for Covid-19 and are awaiting the results of those tests. Have travelled oversea in the past 14 days. Have been in close contact with someone who has travelled oversea in the past 14 days. Have been in close contact with someone who is a suspected or confirmed case of COVID-19 in the past 14 days. Are living with someone who has been advised specifically to self-isolate because of close contact with someone who is a probable, suspected or confirmed case of COVID-19. Our consultants may terminate the face-to-face meeting if; Government restrictions, health, safety and hygiene requirements are not complied with at the place of meeting. They identify any risks that they are not comfortable with. We look forward to working with you in a Covid safe environment to improve your systems and processes to reduce costs and improve efficiencies.

15.01.2022 Important Information for Ostendo Clients Using MYOB for Foreign Currency MYOB have announced that on 30th September 2019, they will no longer provide features, patches, compliance updates or product support for your MYOB AccountRight Classic Premier 19 desktop software. This includes updates for any future Windows operating systems. Ostendo links well with AccountRight Live Standard or Premier, but until very recently there was no foreign currency functionality available in ...these products. This meant that if you need foreign currency in MYOB you needed to stay on MYOB AccountRight Classic Premier 19 and could not upgrade to AccountRight Live Premier. The recent release of MYOB AccountRight Live Premier 2018.3 includes beta foreign currency for creditors only, but not yet for debtors. This is still only a beta version as MYOB are still developing foreign currency in AccountRight Live. Foreign currency is not available in AccountRight Live Standard. If you use MYOB AccountRight Classic Premier 19 for foreign currency you should read MYOB’s web page about their multi currency beta programme. Please be aware that Ostendo is not yet able to link with the foreign currency in MYOB AccountRight Live Premier because it is still a beta version in development and testing is not complete. Ostendo links with MYOB AccountRight Live Premier in every other respect. Ostendo can post foreign currency transactions to MYOB AccountRight Live (Standard or Premier) converted to local currency but this does not handle foreign currency gain or loss. We will keep our client's using MYOB updated on when Ostendo will link with the foreign currency functions in MYOB AccountRight Live Premier. Client's using MYOB who need foreign currency should stay on MYOB AccountRight Classic Premier 19 for the time being until advised when Ostendo can link with the foreign currency in MYOB AccountRight Live Premier. If you have any questions or you would like to discuss this further please contact us. Email: [email protected] Australia: 1800 424 724 New Zealand: 0800 424 7240800 424 724

12.01.2022 The long awaited upgrade of Ostendo Operations (ERP) including the full version of the new Ostendo Freeway Mobility App has finally been released. This upgrade will be the most extensive and revolutionary release in Ostendo's history and dramatically extends its capabilities with true Enterprise Mobility. There is also significant functionality in this upgrade for Quality Management, Compliance, Warehouse Management and Preventive Service and Maintenance to name some of the h...ighlights. The Ostendo Freeway Mobility App is the star of this upgrade. It is true Enterprise Mobility offering multiple solutions in one App for both offsite and onsite applications. With its fast and simple setup enabling user defined solutions from a depth of capability, Ostendo Freeway is well ahead of most business Mobility Apps. This new release sports a new look logo. This will be the new branding for an emerging family of Ostendo products that will be released in due course. Since update 211 there have been a series of pre-release upgrades that have become unofficial public releases. This upgrade also significantly enhances the ability of Development-X to provide new functions and patches through automatic updates online. This will enable the roll out of new functions more frequently and reduce the need for major upgrades. A new Announcements feature enables clients to be notified about these enhancements. We will be in contact with you to discuss the new functions available in this new release and to arrange the upgrade of your Ostendo Operations system.

12.01.2022 Ostendo ERP an Affordable Cloud Solution When installed on a cloud server or terminal server Ostendo is significantly less expensive than a web based ERP system. This is particularly important with the increased demand for working online remotely because of the Covid-19 pandemic. Low Cost of Ownership... While Ostendo is a client server programme that runs on premise on a server, it is an affordable cloud solution when run on a cloud server or Terminal Services. Ostendo is not an SaaS (software as a service) application and therefore the licences are not an ongoing subscription but a one-off purchase plus an annual licence renewal fee for upgrades. The total cost of ownership for Ostendo is lower than a web based SaaS ERP system. Compared to a web based SaaS ERP system with an ongoing subscription, Ostendo installed on a cloud server is much less expensive and therefore much more affordable for small to large businesses. Cost Comparison The average monthly cost of five licences of Ostendo installed on a cloud server at $AUD300 per month is $AUD500 per month, or $AUD100 per user per month. This includes the annual Ostendo licence renewal fee. A cloud server has the added benefit of being able to accommodate Microsoft Office 365, other applications, file storage and the ability to backup your data, which a web based SaaS ERP system. As an example, Odoo is a web based SaaS ERP system that is priced for small to medium businesses and is less expensive than other web based SaaS ERP systems. The price of five users of Odoo, based on apps equating to less functionality than Ostendo, is $AUD1,500 per month, or $AUD260 per user per month (based on prices and exchange rate as at 16th May 2020). This pricing for Odoo is based on the following apps, which equates to less functionality than Ostendo; invoicing, sales, inventory, manufacturing, purchasing, project and timesheets and maintenance. Payback on Investment Ostendo has the best value of functionality for price of any ERP system available. It will pay for itself many times over if implemented correctly and used properly with good business processes. Ostendo runs on modern technology and features an Enterprise Mobility App for remote data collection, compliance and information. Ostendo is versatile and has been designed with the functionality to meet a wide variety of business requirements in one system. Ostendo is an affordable cloud solution to meet the challenges of working online remotely because of Covid-19.

11.01.2022 We will be open for support throughout the holidays except for the statutory holidays. The team at Ibis would like to thank you for your business throughout the year. We wish you and your families a safe holiday season and a happy new year. We look forward to working with you next year and will be in contact to discuss the new Ostendo Operations upgrade and the full release of the Ostendo Freeway App.

11.01.2022 New Ibis Support Centre We are pleased to announce that effective from Monday 6th April 2020 we are changing our Support Centre system. We will be using the Fresh Desk system instead of the Service Camp system by TeamViewer. We are making this change because the Service Camp system by TeamViewer is not adequately meeting our client support requirements. The process for how to request support remains unchanged as outlined on our website How to Request Support. Our support emai...l remains as [email protected] and the www.ibisos.com URL will open our new Ibis Support Centre using Fresh Desk. Current support tickets already submitted in our Service Camp system will be processed in that system. You can continue to login to our Service Camp system at https://ibisos.servicecamp.com/portal to review current and past support tickets. This support centre will remain open for reviewing past support tickets but no new support queries will be processed through it. Our new Support Centre includes our Knowledgebase to provide self help resources for you to use immediately without having to contact us.

09.01.2022 One of the challenges many businesses face from Covid-19 is the sudden requirement to now provide online ordering and contactless delivery. Physical distancing and lockdown restrictions have made online ordering and contactless delivery the new normal rather than a convenience. The rapid surge in online ordering and contactless delivery is attested to by Amazon hiring 100,000 new staff in mid-March to meet the growing demand. Even after lockdown restrictions are eased the de...mand for online ordering and contactless delivery will remain as people avoid physical contact. Efficient processes and systems for managing orders, deliveries and inventory is critical to backup E-Commerce sales and marketing with excellent customer service. Ostendo provides automation to the delivery logistics flow replacing manual processes with digital processes, thus reducing the need for contact between people. We can offer a complete B2B or B2C Web Store solution to automatically synchronise your product and sales data with Ostendo Operations (ERP). Ostendo Freeway mobility enables you to provide a B2B app to your customers by which they can send orders directly to Ostendo for despatch. The Ostendo Freeway mobility app provides efficient barcode scanning for picking orders in a contactless environment including the handover from picking to despatch. Ostendo can automatically email delivery advice to the customer. Ostendo Operations (ERP) can link with courier and freight companies to expedite the delivery process and enable customers to track the delivery through their system. The Ostendo Freeway mobility app enables you to provide a contactless delivery service using your own drivers or contract drivers. Proof of delivery can be obtained by taking a photo of the goods. Read the full article at https://www.ibisbis.com.au//OnlineOrderingContactlessDeli/

09.01.2022 Solutions to Covid-19 Challenges The world has been changed suddenly and dramatically by the Covid-19 pandemic and this puts enormous pressure on businesses to adapt quickly to the challenges of the new normal they have been thrust into. Covid-19 has spread across the globe rapidly in the space of a few months. Unfortunately it is here to stay and currently there is no effective treatment or vaccination against the virus. ...Continue reading

07.01.2022 Ostendo Exhibited at MYOB Incite 2020 Ostendo was one of only five add on partners specifically invited by MYOB to exhibit and speak at the recent MYOB Incite 2020 Events held throughout Australia and New Zealand. Ian Clark of Ibis was at the Ostendo stand at MYOB Incite in Adelaide, Melbourne, Auckland and Christchurch. There was a lot of interest in the new Ostendo Freeway mobility app which supplements Ostendo's ability to handle varied business activities in one integrated add on system.

06.01.2022 Xero’s move to the industry standard API authorisation process, OAuth 2.0 Xero are communicating with their client’s about the transition from OAuth 1.0 to OAuth 2.0 protocol for their API that links Xero with integrated apps. This includes Ostendo, and you will be pleased to know that Ostendo’s accounting link with Xero supports the OAuth 2.0 protocol.... Your Ostendo currently links with Xero using the OAuth 1.0 protocol but this will be deprecated in March 2021. We will be in contact with our clients using Xero to change your Xero accounting link to use OAuth 2.0 protocol.

06.01.2022 eSafety Ostendo Freeway Standalone Solution A good example of a public and private Ostendo Freeway Standalone Solution is the eSafety App available from eSafety in New Zealand. eSafety are health and safety consultants and they provide customised health and safety policies online. They have incorporated their health and safety policies into an Ostendo Freeway Standalone Solution. ... There is a free public standalone solution for health and safety in Australia and New Zealand that includes Safety Meetings, Site Inspections, Hazard/Risk Reports and more. If you purchase a health and safety policy from eSafety you will be able to access a private solution with much more functionality specific to the policy you purchased. See the eSafety web page for more details. https://www.esafety.co.nz/app

06.01.2022 Covid Safe Work and Compliance The current outbreak of Covid-19 in Victoria and the move to level 4 restrictions there serves as a timely reminder that this virus is an ever present risk that we cannot be complacent about. Other states in Australia are taking precautions to prevent the virus reaching there. In New Zealand, where there has been no community transmission for 100 days, the expectation is that it is not a matter of ‘if’ but ‘when’ the virus comes back....Continue reading

05.01.2022 Surviving and Recovering from the Global Economic Impact of Covid-19 A global recession has already started and now is the time for businesses to act to improve their systems and processes so they can meet the global economic challenges caused by the Covid-19 pandemic. Gloomy Economic Forecast...Continue reading

02.01.2022 Coming Soon - Ostendo Freeway Standalone Solutions To date, the pre release versions of Ostendo Freeway have been designed to integrate with Ostendo Operations (ERP). However Ostendo Freeway will soon be available for solutions that can standalone on their own without having to integrate with Ostendo Operations (ERP). ... Ostendo Freeway will be able to run any number of standalone solutions for a variety of business requirements and a combination of Ostendo Operations (ERP) Solutions and Standalone solutions can be installed on the same device. Ostendo Freeway is a mobility platform for recording data or sharing knowledge. Ostendo Freeway standalone solutions can be used to record data, fulfill compliance requirements, publish instructional Guides, Product Catalogues and more. There will be both Public and Private Standalone Solutions available for Ostendo Freeway. Public Standalone Solutions are predeveloped solutions available to any Freeway user free of charge. Private Standalone Solutions are designed and developed by Freeway Solution Partners for your specific requirements. These customised solutions require a unique code supplied by your Freeway Solution Partner before they can be loaded onto your Ostendo Freeway app. In the near future Ostendo Freeway will also link with popular accounting programmes such as MYOB AccountRight Live, MYOB Essentials, Xero, QuickBooks Online, MoneyWorks, Reckon Accounts and Reckon One. Also in the near future Ostendo Freeway will work with Ostendo.Work, which is a cloud repository for storing data and tracking statistics yet to be released. Ostendo.Work will be able to be used with Standalone Solutions developed for Ostendo Freeway.

01.01.2022 We will be open for services and support until Monday 24th December 2018 and will resume again on Thursday 3rd January 2019. The team at Ibis would like to thank you for your business this year and we look forward to working with you in the new year. There are some exciting developments in store for 2019 that we will tell you about when they are released. We wish you and your families safe and happy holidays and a prosperous 2019.