iPrimus | Telecommunications company

iPrimus

Phone: +61 131789

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• Businesses
• Public & government service
• Telecommunications company
• Public utility company
• Internet service provider

25.01.2022 After a tough few weeks for our teams in Manila and Australia, we’re incredibly pleased to say that many of our team members are back online and ready to support you with anything from troubleshooting to relocations. With that in mind, our phone lines are back on and we hope to have live chat up and running soon. We are still running at a reduced rate and have a large backlog of requests to work through. Where possible we request you use self-service to handle your enquiry, a... full list of requests that can be handled online is available at https://www.iprimus.com.au/customerupdate We know it’s been rocky and while there will be a wait to receive a call back, we’re working through your lodged enquiries right now to resolve them for you. We’ll continue to keep you updated as we know more and are actively exploring ways in which we can increase our capacity. Stay safe and look out for one another. See more

22.01.2022 Here's to 2019! Happy New Year, from us at iPrimus.

22.01.2022 Service update Due to a severe weather event, customers calling our support centres are waiting longer than usual. We’re currently working at a limited capacity but working hard to get back online. To avoid waiting, please attempt to use our self-service guides which you can find here: https://support.iprimus.com.au/ We appreciate your patience and understand and we’ll keep you updated as soon as updates are available.

20.01.2022 Mum: I can't see you, I don't think this works Me: ...

20.01.2022 Love em' or hate em', they're the 2018 Champions!

19.01.2022 Due to the situation with Coronavirus around the world, we’ve changed our working conditions to ensure a safe environment for our employees, while continuing to support you. As such, Live Chat will be unavailable and delays are expected on our phones and email response times. You can find useful self help guidance and more information here: https://www.iprimus.com.au/customerupdate/ We appreciate your patience and understanding and hope to return to regular servicing as soon as possible.

15.01.2022 EMAIL SERVER OUTAGE: Hi everyone, we are currently experiencing and outage that's affecting internet and email services. Our techs are hard at work fixing this as we speak. In the meantime, please do not re-set your modems as this will log you out of the server. We'll be updating this post so please stay tuned.... UPDATE 10.13PM AEST - Our techs are still working through the process of isolating the issue that is affecting email (nationwide) and internet service (primarily NSW & VIC). Unfortunately no ETA at this stage. UPDATE 11.00PM AEST - Our techs have made progress and are beginning to see services come back online. It may take some time to get back to full operation, however the team will be working through the night to resolve. Thanks again for your patience and we will check in again in the morning with modem re-set instructions. UPDATE:10:00AM - Hi all, our techs continued to work overnight and have now restored email and internet services back to normal. If you aren't back online you can now reboot your modem or send us a message on Live Chat and we'll give you a hand.

15.01.2022 Season's Greetings to all! We hope you'll all have a restful Christmas break spent with family and friends. Need some help while we're away? Send us a message on Live Chat or give us a call on 13 17 89. We'll be closed on the public holidays, but open for business as usual for the rest of the holidays.

08.01.2022 Our month to month mobile plans have more of what you need - data to keep you online, streaming, unlimited calls and text to keep you chatting and texting. Bring your own mobile and switch over to iPrimus today. More info :https://www.iprimus.com.au/index.html#!/mobile

04.01.2022 Update: 8.50PM AEST - Our engineers have continued to work hard on this issue through the day and have been able to identify a proactive fix this means services in Vic should be coming back online! There should no longer be a need to call our contact centre to resolve and we're sorry for those who have experienced long wait times and call dropouts. We sincerely apologise for the experience over the past two days and thank you for all your patience through this frustrating t...Continue reading

04.01.2022 Merry Christmas, from us at iPrimus

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02.01.2022 An update on the Covid-19 situation. We’ve been working around the clock to ensure a safe working environment for all of our employees and due to escalation of government measures in the Philippines, many of our support teams abroad are now under home quarantine. This has impacted our response to enquiries and you are likely to have difficulty in getting through to us via phone, in addition to our usual Live Chat and email channels being unavailable. We’re working hard to re...spond to as many enquiries as we can and have implemented a call-back form to help us assist with faults and outages. It’s important to note that enquiry demand is high and your call back will take a while, but we appreciate your patience and understanding now more than ever. We ask that you please first attempt to follow the self-service guides available on our website before logging a fault. Find more info, our troubleshooting guides and our call-back form here: https://www.iprimus.com.au/customerupdate/ We’ll continue to keep you updated as we know more and are actively exploring ways in which we can increase our capacity to respond and assist with your queries over coming days and weeks. Thank you again for your patience and stay safe.

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