ipSCAPE in Sydney, Australia | Information technology company

ipSCAPE

Locality: Sydney, Australia

Phone: +61 1300 477 277

Address: Level 24, 100 Miller St 2060 Sydney, NSW, Australia

Website: http://www.ipscape.com/

Likes: 106

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• Business service
• Information technology company
• Business supplies service

25.01.2022 How was your contact centre on-boarding experience? Was it simple or more difficult than you thought? At ipSCAPE, we strive to make the process effortless. Find out what our clients thought of the process. Contact us on 1300 477 227 or visit: https://www.ipscape.com.au/contact/ for more info

24.01.2022 #artificialintelligence in the contact centre can be confusing but we've demystified it for you. See how: http://ow.ly/5wo530nFt9b #AI #customerexperience #CX #cloudcontactcentre

23.01.2022 Customers expect to be able to satisfy their needs faster. This article in UC News Today outlines how self-service and customer service tie in together http://ow.ly/Pt7A30kYYMg #CX #customerexperience #selfserviceCX #UCNewsToday

21.01.2022 We pride ourselves on helping our clients deliver legendary customer service. Our company values drive both our work culture and ethics: https://www.youtube.com/watch?v=hTHUkOjrEMc

20.01.2022 [Webinar: 16/08] Would you like to reduce your AHT by 5-10 seconds? Join our webinar to understand how integrating your CRM with your call centre can help you to improve customer satisfaction rates through data-driven call routing. Register here: http://ow.ly/tq3n30lktvO

20.01.2022 Customer demands and market conditions are driving an increase in cloud-based solutions. Follow our five steps to implement a cloud contact centre and discover the benefits that cloud-based solutions offer: http://ow.ly/THoG30lvmGu #cloudcontactcentre #cloud #ipscape

18.01.2022 Create an optimal customer experience effortlessly - Find out how: https://ipscape.com.au//how-to-create-effortless-customer- #CCaaS #ContactCentre #CRM #SalesforceIntegration

17.01.2022 Read about ipSCAPEs new CEO, Fiona Boyd, what PCI is and whether your contact centre is compliant and our latest product developments in our most recent newsletter: http://ow.ly/TeLw30lhjBI #ipscape #CX #cloudcontactcentre #customerexperience #PCIDSS #PCI

17.01.2022 Read our latest blog to find out how to create cost savings and increased customer satisfaction by linking your cloud contact centre and #CRM http://ow.ly/wIlj30lFAJz #cloud #cloudcontactcentre #CX #CRM #customerexperience

16.01.2022 Advancements in contact centre technology are reinventing the call centre as the end-to-end customer experience tool that it really is in the article in ITWeb: http://ow.ly/IlI730lte1m

16.01.2022 Come and join @ipSCAPE at the 2nd Akolade Contact Centre Summit in Melbourne this week on the 23rd-24th October! Attendees will be provided with information about the future of contact centres. Our Sales & Marketing Director, Simon Daniels will be hosting an interactive roundtable on Day 1 on "Leveraging real-time conversation analytics and artificial intelligence to understand customer satisfaction and take appropriate action". The ipSCAPE Sales team will be available for demonstrations and discussions throughout the event, come to see us at Stand 12 for lots of giveaways and the chance to win a Google Home! http://ow.ly/3aXq30mk2dz

15.01.2022 #artificialintelligence in the contact centre can be confusing but weve demystified it for you. See how: http://ow.ly/5wo530nFt9b #AI #customerexperience #CX #cloudcontactcentre

14.01.2022 Is your contact centre support onshore or offshore? Find out from our clients, the benefits of having your support onshore: https://youtu.be/74B0GkUOBqQ #onshorecustomersupport #cloudcontactcentre #Aussiesupport

14.01.2022 As part of Clean Up Australia Day, the ipSCAPE team helped to clean up a park in close proximity to the office. #cleanup #ipscape

13.01.2022 We sourced this article which discusses how personality types can impact the conversations your call centre agents have with customers and prospects: http://ow.ly/8UPY30mBQun

11.01.2022 Forbes posted this article highlighting customer experience predictions for 2019: http://ow.ly/srkK30n0FpO What do you think will be the customer experience trends in 2019? #CX #customerexperience #customerservice

11.01.2022 This article featured in the @ForbesTechCncl outlines the eight ways that big data and AI are changing the business world. From improvements in efficiencies through to creating a better customer service: http://ow.ly/V41l30linjq #bigdata #bigdataanalysis #artificialintelligence

10.01.2022 In this article in ARN highlights the problems Australian companies have in delivering fast and personalised customer service: http://ow.ly/xYvt30lTwrP #customerexperience #CX #customersatisfaction #ARN

10.01.2022 As a company, ipSCAPE is committed to being innovative. We have a quarterly Hackathon where the teams spend time enhancing innovative ideas. Here are some photos from our most recent Hackathon #innovation #ipSCAPE #Hackathon

10.01.2022 ipSCAPEs CEO, Fiona Boyd, recently met with Azriana R. Manalu, the Chairwoman for Indonesias National Commission on Violence Against Women ((Komnas Perempuan) an initiative supported by ipSCAPE & Telkomtelstra . The commission works to help people report violence.

10.01.2022 With the emergence of #AI as a popular call centre technology, find out how you your customer interactions can be effortless: http://ow.ly/9YIJ30nFsCq #effortlesscustomerexperience #CX #cloudcontactcentre

10.01.2022 We have an exciting opportunity for a Business Development Manager to join the ipSCAPE team. Check out the job link here: http://ow.ly/pvCZ30lFFW7

09.01.2022 Thanks to everyone who donated to the Indonesian earthquake and tsunami fund. We managed to raise $1000, which ipSCAPE will be matching: http://ow.ly/CQBW30mBQqK

09.01.2022 Merry Christmas from the team at ipSCAPE. We hope that you have a lovely festive season.

09.01.2022 According to CX expert, Shep Hyken, customer experience is the new brand - do you agree? Or do you think that the traditional ideals of a brand still stand? http://ow.ly/TOQf30l5y9K #CX #CustomerExperience #CXBrand

08.01.2022 There are cupcakes and chocolates to be given away at the ipSCAPE stand at the Akolade 2nd Contact Centre Summit. Come down and see the team at stand 12 and also listen to some great discussions on future technology for the contact centre at the presentations and panels. #contactcentre #CX #customerexperience #AI #artificialintelligence

07.01.2022 On 28th September, an earthquake & tsunami hit the city of Palu and Donggala in Indonesia. ipSCAPE has been raising funds with our partner, telkomtelstra. $750 has been raised so far. ipSCAPE will be matching any funds. You can donate here: http://ow.ly/CXKB30myj3C.

06.01.2022 Find out how you can improve your customer satisfaction through CTI and data-driven call routing in our recent webinar: http://ow.ly/iyDj30maHDT #CRM #CTI #callrouting

06.01.2022 This article from IT Pro Portal highlights the impact which AI and technology has on the modern day contact centre: http://ow.ly/XWwf30m3xPq What do you think the contact centre of the future looks like? #CX #contactcentre #AI #artificialintelligence

05.01.2022 Do you believe that #AI is the next revolution in customer service? This article featured in Entrepreneur India discusses the impact that #AI will have on #customerservice: http://ow.ly/G4Xd30lfoli #cloudcontactcentre #CX #customerexperience

05.01.2022 This article recently posted in UC Today discusses methods for improving customer experience by embracing a multi-channel approach: http://ow.ly/A0Vi30lkuBv #CX #customerservice #customerexperience

04.01.2022 Do you believe that chatbots are killing customer service? This article in Frobes magazine discusses this possibility. What are your thoughts? http://ow.ly/w0Tq30lAZhf #chatbots #customerservice #customerexperience #CX

04.01.2022 We found this interesting read on outlining how #AI is changing the customer service industry: http://ow.ly/bHIq30mVnOA

03.01.2022 The ipSCAPE team enjoyed celebrating #chinesenewyear with an amazing BBQ

01.01.2022 [Webinar: 16/08] Its not too late to register for our upcoming webinar on improving customer satisfaction through CTI and data-driven call routing: http://ow.ly/5BMJ30loKC5 #CTI #datadrivenresults #CX #customerexperience