Josh Phegan in Double Bay | Business service

Josh Phegan

Locality: Double Bay

Phone: +61 2 9363 5895

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• Business service
• Public figure
• Personal coach
• Coach

25.01.2022 Eddie reminds us all that we create what we want to see more of. The customer has never asked for someone who's upset, negative, over it or burnt out. It's up to us to renew our energy, so we always play at our best. Bring motivation, energy and a positive attitude to everything you do.

25.01.2022 This is the era of adaption. Now more than ever before as we re-build, we need to help our customers. Go deeper, and adapt your business model for the future.... Who are all the people in your customer base that you can be doing better work with? Market appraisals Past clients Buyers Personal network What can you be doing to make sure it makes a difference for them to be in your customer base? Customer obsession is everything. It's the ability to meet the unmet, unidentified and unsatisfied needs. We can't be thinking we are going to go back to how life was, this is a position that we are creating the future. Where should we be dreaming bigger? Stay tuned for tomorrow's video, where I speak to you about the idea of how you fundamentally get better as an agent to make sure you can adapt to the conditions of the day. Switch on joshphegan.com.au/digital See more

25.01.2022 You can have all the systems, and still no customers. Systems scale service, prevent errors, maintain customer experience and make it easy to grow your team from zero to hero. Forms capture information in the right order, checklists provide a list of whats required, in a sequence that guarantees a result, a visual tells the story of a 1,000 words and game-changing dialogues allow you to cut to the chase.... You have to use your systems for them to work. See more

24.01.2022 "We can't stop the waves, but we can learn to surf." Over the last year, most agents have been in survival mode. These markets are wild like never before. Ten-year trendlines around peak to peak have become under 2.5 years in terms of a property cycle.... Change is at the centre of everything we do. Real estate agents have had to change their skillsets within months, and the way we work. I'm incredibly proud of the real estate industry, and the agents who have chosen to create a bigger future. This is all about you making sure you move above 'survival', and into a role model agent. Great agents focus 100% on the customer, and now more than ever before, our customers need us. Switch on joshphegan.com.au/digital See more

24.01.2022 The one system, one philosophy, and one approach on what it takes to be an incredible agent. Be a part of Blue-print - either join us at the Ivy Sydney, join from at home, or with your team from the office. Book now - joshphegan.com.au/bp... Proudly supported by: Identity Marketing Real Time Agent See more

23.01.2022 Work smarter, not harder. You have to be balanced within yourself and exert energy appropriately. What strategy do you use to deal with the balance of work and home life?

23.01.2022 Being a great agent is all about getting clarity and purpose. Helping people to find themselves in a better place. Youve got to be prepared to establish your brand in choppy markets and know what it is that you stand for. Let me introduce you to Lachlan Yeates, who not only exceeds at all of the above, but is also a great father, a great mentor, a great business leader, and a great salesperson. This months Black & White Interview with Lachlan will motivate you and g...et you on the track to success. Watch it now on Josh Phegan Digital - online or in the app. Switch on - joshphegan.com.au/digital See more

23.01.2022 Every call you make ends in one of two ways - permission to build the relationship or in an appointment. Permission can include adding them to your email list, sending them a report, or client permission to call them around relevant listings, sales and developments. Appointments are either a buyer, market appraisal or listing appointment.... Know the difference. Be clear on the outcome for every call before you make it. See more

23.01.2022 What does it take to go from Good to Great? If you havent heard of Jim Collins its time you did - hes one of the all-time greatest business strategists of our time. Good to Great is a business owners classic, taking you inside some of the most successful businesses, showcasing how strategy and execution work together to create an everlasting and enduring business.... The best way to predict the future is to create it. See more

23.01.2022 Someone elses business model is not your model. Theres a lot of change happening in the world, and not all of it will stick. One of my favourites is; how will we adapt to working from home? Youve been working from other peoples homes for your whole career. Thats what great agents do. Communicating? When we first opened, a competitor said wed never make it because we didnt have a fixed phone line, a fax machine and a mailing address.... Innovate in ways that speeds up the transaction improves the customer experience and expands the value for the customer. For all the hype around how much the industry will change, how the new models will rule the old, the reality is, none of it matters if you dont have a customer. Customer obsession is everything. See more

22.01.2022 You either get paid by the hour, or you get paid on result. Its a defining philosophy in how you approach your work. Result is rewarding, doing meaningful work. Then there are the others, the clock watchers, who would rather throw time at the equation.... How can you spend 40 hours a week at work, prospecting and still generate no leads? Move to a results-based culture, one thats driven by a learn-it-all culture so you can achieve more. Its about outcomes, not activities. Thats why in coaching, we only track listings, sales and income; then we track buyer appointments, market appraisals and listing appointments. 6 KPIs that tell me everything about the way you work. See more

22.01.2022 It's online, it's free, it's this Thursday. Have you registered? Register here - joshphegan.com.au/ff

22.01.2022 "I know that." Its the most common thing you hear from someone with a fixed mindset. To know, and not to do, is not to know at all. The secret is to have a mindset of lifetime growth. You never know when or where youre going to learn something. Show up in more places where the learning happens.

21.01.2022 There's just nothing quite like the feeling of something that excites you. Write down a list of all the things you love doing, the things that excite you, the work that gets you out of bed in the morning. They're your drivers. Know those so you can have more of them in your life.

21.01.2022 You don't realise the power sitting inside the data you have. In this Growth, Leadership and Management Tip I'll show you the data lake and the future of business, and the power you've already got to create a customer experience that will increase your referrals

20.01.2022 Were here to make change happen. Never before has the purpose of our business been so important. To inspire estate agents to achieve their potential. We had a decision to make. We either dip our toe in the water, or we go all in. When it would have been easy to cancel, we flipped the script and thought how we could be there for all of our clients? How can we make training borderless? And thats precisely what weve done. In just under 30 days, for the first time, The R...eal Estate Blue-print will be delivered face to face in Sydney, or directly into your office or home, anywhere in the world as it happens. Weve got live commentators, an incredible new manual, new workflow poster and all new systems, tools and techniques to help you achieve your potential. Its a labour of love. Its the countless hours in perfectionism, the endless days, the critical thinking that makes this the most incredible two-day immersive event weve ever produced. I couldnt be any prouder of my team and the amazing customers who are helping make this impossible dream come true. Join us, be apart of the revolution, and lets make history happen together. Book now joshphegan.com.au/bp

20.01.2022 Would you like fries with that? Simple language that made McDonald's millions. The skill to generate leads is all in the game-changing questions. Knowing what to ask, when. When you understand why you do what you do, you can't help but create opportunity. That's what prospecting is, creating opportunity, and it works best when it feels like service. ... The rumours true, we're taking Prospecting School to Melbourne, Brisbane and Auckland Tickets are limited - joshphegan.com.au/ps

20.01.2022 I love a good question. What can I do today? Where are the opportunities? If a new CEO came in and had to run your business, what would they do now?... What do you need to do today, that your future self will thank you for? The art of good questions is to stimulate thinking. Its rarely the answers that are wrong, just the questions. Change your world by asking game-changing questions. Next up, The Book Of Beautiful Questions. Itll change you, drive you and inspire you. See more

20.01.2022 Time is powerful, and your diary runs your life. In my Coaching Tip this week Im talking about making data-driven decisions about where to put your time, energy and resources, and how to teach this strategy to new people joining your business so they get better results.

19.01.2022 The new Black & White Interview for the month has just gone live and features Piers van Hamburg, partner at Di Jones Neutral Bay & Mosman. Piers shares his experience starting out with no training and says agencies are responsible for starting new hires inside of a team. He tells how he developed the structure for his listing presentations, then we discuss attributes of a great associate and list off the skills you should train them for He covers how he has maintained momen...tum and motivation during the pandemic, reflects on being a great agent and a great dad, and advises staying adaptable to change Don't miss it - live in Josh Phegan Digital now. Switch on - joshphegan.com.au/digital

18.01.2022 A title doesn't make you a leader. Learning to manage yourself starts with a rock-solid set of values. When you know what you stand for, it makes every decision so much easier. Be crystal clear on what you want, what you stand for and what you're interested in

18.01.2022 Without systems, you have to do everything. You become a control freak. The quickest way to destroy a team is to destroy trust. Theres nothing worse than when you give someone something to do, then take it back of them before theyve even had a chance to do it. You have to back your people in. Lots of customers will shop answers, playing mum and dad until they get the response they want with you and your team members. Its essential to be a united front, to support your people and have a clear rule book so everyone knows how to play the game and deliver the customer experience.

18.01.2022 The countdown is on. Learn all the dialogues Be exposed to all the systems Rapidly upgrade your skills ... Make the future yours Be a part of Blue-print - either join us at the Ivy Sydney, join from at home, or with your team from the office. joshphegan.com.au/bp Proudly supported by: Identity Marketing Real Time Agent

18.01.2022 This is it. The two day Real Estate Blue-print that shows you everything you need to do to become your best. Bigger than ever before, with three experiences to choose from: 1. At the Ivy, Sydney - everything youve come to know, incredible people, inspiring location and COVID Safe... 2. At Home - now you can have the front row all to yourself like never before 3. At the Office - with your fellow agents An incredibly dynamic event that takes you through the core of what great agents do to own their markets. Over two days, youll have the chance to set new goals, re-imagine your future, learn how to prospect, refine your listing presentation and become one of the best negotiators in the business. Learn all the dialogues, be exposed to all the systems, rapidly upgrade your skills and make the future yours. All experiences include: Resource packs with the all-new, completely updated and revised Blue-print manual, systems manual, workflow poster, stationery including a pen, highlighter and name tag. Plus, youll have access to the Blue-print app on iOS and Android with exclusive audio content and sponsor interviews. Special limited edition audio recordings with every prospecting dialogue, a live listing presentation from beginning to end, negotiation dialogue and the formula for rapid agent growth and you can replay the event on our relive platform for 21 days post the event. Join us, on Monday 12th & Tuesday 13th October. Book now joshphegan.com.au/bp See more

17.01.2022 At the core of everything that you do, is the decision to become one of the greats. We all know roles models in the industry who continue to inspire and motivate us to improve. One of the core things we set out to achieve in the Josh Phegan Company, was this idea that we never wanted to stop improving. We want to help people achieve their potential and reach financial freedom. So how are we doing this?... Short courses to understand key skills to master Access to all the dialogues to take people in the business from zero to hero in - the way they prospect, what they say in the listing presentation and how they negotiate All the forms, checklists and visuals to truly be the best agent you can be We wanted to make sure we could make it so easily accessible, and available anywhere in the world, so it's available on mobile, iOS and Android. The future of our industry is up to us. It's about innovation, creativity and absolutely nailing the basics, but also having it all available at your fingertips. Switch on joshphegan.com.au/digital See more

17.01.2022 Life is what you make it. When things get weird, the best get going. This year:... Learn how to focus - use your energy & time well Let go of emotions & ego if they don't serve you Stay fit and nourish key relationships See more

16.01.2022 Real Estate Blue-print - 12th & 13th October This is your chance to completely re-imagine whats happening on the inside of your career. Never before have skills been more important.... Never before have markets been so dynamic. Never before have we had to rapidly adapt in everything that we do in being great agents. Join me from wherever you are in the world. This year, you can attend Blue-print At the Ivy (Sydney), At Home, or At the Office. Book now - joshphegan.com.au/bp Proudly supported by: Identity Marketing Agency Real Time Agent

16.01.2022 Inspired Series - Episode 2 Todays guest is Billy Kerrisk. Youll find her in stunning Golden Bay, NZ working with Ray White. Take yourself back to simpler times to a small regional market with only 100 transactions across all agents per annum. Billy takes out over 50% of the market share every year, and has an incredible story around mental toughness, adaption and resilience.... This is a unique story about loving what you do, the transformative moments that shape a career and the power of purpose. Live now in Josh Phegan Digital - joshphegan.com.au/digital

16.01.2022 Its a new era. Today were launching a brand new event - Fast Format, on Tuesday the 8th of September 9am (AEST). Its on Zoom, its free, and its your chance to be in the front row whether youre at home or at the office. A 45-minute stunning keynote to get you inspired, motivated and driven for Spring. This is a one-off, limited edition event. ... Register now - joshphegan.com.au/ff

16.01.2022 You've got to know why customers decide to choose you. In this Coaching Tip I'll help you with finding your angle and discovering the tactical numbers that will show what you can do for the client to make choosing you as their agent an easy decision

15.01.2022 You've got an amazing team and business, but are you maximising your data? In this Growth, Leadership and Management Tip I'll show you how to make quality data-driven decisions so you understand what really works inside of your business and how you can be an incredible agent.

14.01.2022 Some calls just come together and others go unbelievably wrong. The secret is better dialogue, and in my Coaching Tip this week Ill show you some examples of game-changing questions to form a connection with each customer and make it easy for them to say Yes.

14.01.2022 We have just launched the Inspired series. A limited-edition audio series, with incredible agents from around the world. Authentic Human Connected ... Stories that will leave you feeling energised, positive, strategic, optimistic and market-ready. Only available on Josh Phegan Digital. For our first episode, we have the amazing Tom Rawson. Youll find him in stunning Auckland, New Zealand working with Ray White. He doesnt sell the most expensive homes, and you wont find many of his properties on the front cover of the designer magazines, but hes built an incredible business in just a few years. This is a unique story about loving what you do, the transformative moments that shape a career and the power of purpose. Now is the time. Switch on - joshphegan.com.au/digital See more

13.01.2022 This is the dawning of a new era thats changing the way we work. In my Coaching Tip this week Ill show you how to deliver great customer service by offering the convenience, safety and performance todays customers require, and ultimately make it easy for them.

12.01.2022 The only difference between 30 and 100 transactions is that at 30 transactions, you serve 60 customers, and at 100 transactions, you serve 200 customers. To deliver service excellence, grow a team thats super clear on the functional roles they play in the workflow. Whats the problem youre solving by employing someone to fulfil that role? You can go fast on your own, but you cant go far.... Grow a team you cant live without, and youll change your business career forever. See more

12.01.2022 Customer experience is today's marketing. In this week's Coaching Tip I'll tell you why customer obsession is everything, and we'll discuss client enablement, fast consumers, the social media driven market, and why we had a real estate boom during the pandemic.

11.01.2022 If you can't see the difference, you won't pay the difference. The art of a great listing presentation is to tell the ultimate story of what you do for the customer. The difference you show must make a real tangible difference for the customer. This is where great case studies allow you to separate and differentiate. Visuals tell a powerful story.... Never expect the customer to work it out; show the top 3 reasons why consumers make the decision to use you

11.01.2022 Your mind is incredibly powerful and, especially now, you need to master your mindset. In this Coaching Tip, Im talking about how we think, how to manage emotions, ways to keep yourself in a productive mindset, and how to keep on going during the global pandemic.

11.01.2022 'Sneakers first' It's the easiest way to kill the automatic negative thoughts. Routine sets you free. Set a list of things you do as soon as you wake. If you own your morning, you own the day.

11.01.2022 The greatest moment that builds confidence in your career is the day you know you've got a seriously good listing presentation Knowing how you're going to open it, how you're going to sell the difference, the sale method, marketing, pricing and fee, combined with a powerful close. It's about the game-changing questions, the agenda, the visuals, and the trial closes. Master your listing presentation at Listing Mastery - Now virtual - May 5 - from anywhere in the world ... joshphegan.com.au/lm#event138

11.01.2022 Imagine the greatest business challenge ever. Thirty business days, no face to face client contact, no physical appointments, no opens, no auctions. What would you do? How can you reshape your business? Where can you dream 10 x larger? And make 10 x more progress? This is the challenge/opportunity faced by so many of our clients in Victoria. Together, Matthew Hayson and I tackle the challenge head-on with new thinking, innovation and empathy in our latest Q&A show. Its a fu...ture-focused way to look at the current situation and what you can do. Youll leave feeling inspired, motivated and energised. Its live now, only on Josh Phegan Digital joshphegan.com.au/digital

10.01.2022 To build an incredible business, whether you have 1 staff member or 1000, you need a set of rock-solid values. Values help you to guide your decision making and let people in your team make decisions when there isnt a set of policies, procedures or rules in place. Values are liberating.... We work to 5 core values: We perform at our best in everything we do. We work free of time and space. We innovate and continuously improve. We renew our energy. We believe in people and their dreams. Every day I work hard to ensure that I live by those values in every decision and situation. Its the cornerstone of what makes a business truly great, creates an incredible culture and consistency. See more

10.01.2022 Whatever happens in the first 15 seconds of the call determines its success Too many calls end up in a death spiral. Unless you know the customer really well, remove 'how are you?'. Make sure you answer 'who's calling, why you're calling and what it has to do with the customer' in the opening 15 seconds of every call. "Hannah, it's Josh from Josh Phegan, the reason for my call is..."... It makes a world of difference in call conversion

08.01.2022 The same mistake made twice is a decision. If you feel like you're running an amateur show instead of being a good agent it's because you've got systems but you're not using them. Are you really too cool for systems? Or are you ready to stop making preventable errors and start doing what's necessary to grow your business? In our new Systems Short Course you're going to learn all the forms, checklists, visuals and dialogues you'll ever need, plus the best systems to rapidly ...scale from zero to hero. Only available on Josh Phegan Digital. Switch on joshphegan.com.au/digital

08.01.2022 You need to foster great relationships with everyone you work with, and in this months Growth, Leadership and Management Tip Im talking about working together with your people to determine how best to use time and energy to achieve the mission of the business.

08.01.2022 Now is the time to master the skills around what it takes to become a phenomenal prospector. You will walk away from this live prospecting session with the right scripts and dialogues, and real, tangible results. We've just launched our 2021 dates for Prospecting School Melbourne - 23rd February... Sydney - 5th March Auckland - 8th March Brisbane - 21st July This is everything you need to become a powerful prospector, in just half a day. Get your team together - 10% off when you purchase 5 or more tickets in one transaction. Limited number of tickets available. Book now - joshphegan.com.au/ps See more

08.01.2022 Last week, I left my wallet at home for good. Everything I need is on my phone. It felt weird. Now every interaction is tap and pay. Cash has left the economy. The ATM has gone, and we expect overnight delivery on anything we order online. Welcome to an era where customers expect convenience. They expect you to get them sold, make it easy, maximise the price and reduce the risk. Do that well, and theyll refer you to your next customer.

07.01.2022 When you're not working, what do you do? In this week's Coaching Tip I'll help you discover what defines you and find your real world purpose. Doing what you love keeps you energised, passionate and at your best, and that clarity is the secret to success

06.01.2022 Game-changing questions lead to results. How do you get exposed to more clients, even if youre new in a market? Where does the customer hang out, just before they need you?... Join me from wherever you are in the world for the two day Real Estate Blue-print that shows you everything you need to do to become your best. This year, you can attend Blue-print At the Ivy (Sydney), At Home, or At the Office. Early-bird prices finish Monday, 14th September. Book now - joshphegan.com.au/bp Proudly supported by: Identity Marketing Agency Real Time Agent See more

06.01.2022 As your career evolves, youre going to be in the position that you have to coach people. Whether its: An assistant whos working for you You become the Principal of the office... Youre in charge of the marketing team Theres a point in our careers where we all have to step up. Im going to give you the tools, the dialogues, and the ability to deliver your point of view even when you face staunch opposition. Youll learn to ask great questions and help people create a much bigger future. Tune in to my new short course - Coaching People. Its live on Josh Phegan Digital, online and in the app. Switch on. joshphegan.com.au/digital

04.01.2022 Inspired Series - Episode 3 Todays guest is Blair Haddow. This is an incredible story from being in the air in aviation, to hitting the ground running in real estate. Blair tells the unique story of customer service, combined with the human touch thats allowed him to become one of the most successful and balanced agents in all of New Zealand.... Youll find Blair in the thriving suburb of Ponsonby, its competitive, dynamic and ever-changing. This is a unique story about the power of perseverance. Its live now, on Josh Phegan Digital. Switch on. joshphegan.com.au/digital See more

04.01.2022 Questions to consider How many real estate agents understand the problem of the client? How many of those problems drive the timelines? And once you drive the timelines, how does that actually lead you to the destination?... These are game-changing questions. Early-bird tickets finish today. Join us for Blue-print, at the Ivy Sydney, at home, or at the office - joshphegan.com.au/bp Proudly supported by: Identity Marketing Agency Real Time Agent See more

03.01.2022 When you learn to list, prospecting becomes easier Join us at Blue-print. At the Ivy, at home, or at the office - joshphegan.com.au/bp Proudly supported by:... Identity Marketing Real Time Agent Agentbox See more

03.01.2022 It's not about more questions or better questions, it's the game changing questions I'll give you in this week's Coaching Tip. I'll help you have successful conversion conversations, gather and use the data you need, and achieve the customer's desired result.

03.01.2022 There are four critical areas where you need to reduce the risk in your sales process. In this Coaching Tip, Ill help you get clear on which areas those are, and how you can improve systems and people to amplify performance and get better results.

02.01.2022 The Unmissable Event. A live-streamed virtual event over two jam-packed hours bringing together ten incredible agents, including Phil Harris of Harris Real Estate who is going to give you some incredible insights on what they do to significantly change the game. Live-streamed to where ever you are with tangible actions to leave you inspired and empowered. Purchase a ticket for yourself, or get the team together and buy as a group of five: joshphegan.com.au/ue ... Sponsored by: Identity Marketing See more

02.01.2022 Well, what a year. Thank you so much to our incredible clients, we're so proud of how you've adapted in 2020, a year that no one could predict. It's been an amazing opportunity to see what we can do as an industry, and the determination really shine through. As a company, we've had to change the game. We want to say big thank you to all of you for your incredible support. A year of hundreds of Zoom meetings, Blue-print re-imagined to broadcast live across the world (as well as in-room), The Unmissable Event, special edition audios and videos to address what was going on day by day to help estate agents get through the current setbacks. From our team, take some time to rest, renew, and reflect. We're here for you now and for many more years to come, to help you achieve your potential.

02.01.2022 Whats my favourite book of all time? The Excellence Dividend by Tom Peters. Its all about excellence, in every minute, in the next email you send, phone call you take. Its a page-turning, thought-provoking book about the future of the customer, the role of technology, the human moments and the moments of truth for every brand.... You dont want to miss this. See more

02.01.2022 Look, this is probably not a book to read on holiday, but it is an awesome read that your future self will thank you for. Its straight to the point, go-to for everything financial. Itll teach you the basics in running a business, what to look out for and how to make sure you thrive financially. Its an easy read, making numbers as fun as they can be and will leave you feeling super confident about the future.

02.01.2022 Excellence is in the next customer review We rely on reviews to make quick decisions, to determine if someone or some company is the supplier we're looking for. Consumers search on Google, and if you've got great reviews, you're half a chance. It's the secret to winning 'right now' business. Go on, leave us a review; you know you want to g.page/joshphegancoach/review?gm... P.s. Also check out the Google Reviews marketing kit - marketingkit.withgoogle.com

01.01.2022 Welcome to "The Experience Economy". Hotels are built with the Instagram moment in mind. Experiences need to be rewarding, successful, fun, energetic and purpose-driven. If youre in the experience business youll change the way you write that email, answer that phone, run that Zoom meeting or list that property. Experiences are about being in the here and now, creating something that customers want to rave about, and thats modern marketing. Its been the foundatio...n behind word of mouth marketing for the last 60 years. So today, did you sell a service or provide an experience? See more