Lime Intelligence in Brisbane, Queensland, Australia | Market Research Consultant

Lime Intelligence

Locality: Brisbane, Queensland, Australia

Phone: +61 427 317 857

Address: Unit 4, 449 Lytton Road, Morningside 4170 Brisbane, QLD, Australia

Website: http://www.limeintel.com

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25.01.2022 Building a Destination Recovery Squad PART 2. Purpose, Focus, Action. So how do we survive and thrive beyond C-10? ... We must adapt and move through the phases of our current reality together and engage our airport communities and destinations. These strong relationships we form now will carry us into the recovery phase and ensure a more united destination. Objectives of Recovery Squad: Ensure everyone is on the same page and engaging (important to look out for eachother as human beings as well as professionally) Sense of weekly communications to replace monthly networking events Collect two-way information between the greater destination and the airlines/airport and government Who should be on the taskforce? Select key local opinion leaders two can act as a two-way communication portal between the recover taskforce and other operators (ensure a mix of visitor info centres, local tourism organisations, tour operators, accommodation, chamber of commerce and airport representatives) Airport members should pass info on about what is going on in the greater destination onto the on-airport community (ie. Ground handlers, retailers, car rental companies, security and airline staff). Example focus areas: 1. Establish a barometer for tracking recovery with forward occupancy rates. * Encourage operators to submit each week their forward occupancy rates to the airport/LTO for the next 3 months (ie. 10% April, 20% May, 20% June). * Collect this data each week and keep it aggregated and confidential. * By tracking this each week from now to the end of the year, we can have a focus on watching as a group how industry recovers and share this info regularly with key partners (such as airlines and councils/boards). 2.Build a recovery strategy ready for execution * Including an events calendar * Short-stay itineraries ready to roll 3. Share what individual businesses are doing to steady the ship and build stability among their teams to maintain productivity at these uncertain times. * How do we keep teams engaged and centred and feel destination connectiveness?

25.01.2022 Today Team Lime had a great afternoon of cooking and packaging meals at FareShare for hundreds of struggling Aussies in need of food. Amazing to learn how much food wastage there is and how organisations like FareShare are turning quality produce destined for landfill into tasty and nutritious meals. Thanks Team Lime for a fun afternoon for a good cause!... #limeintelligence #fareshare #teambuilding

25.01.2022 BIG ANNOUCEMENT! LIME CELEBRATING NEW PARTNERSHIP WITH OAG Things are extra zesty at Lime Intelligence right now as we're launching our new partnership with OAG Aviation. We’re so thrilled to be joining forces with the world’s leading provider of airline schedule data.... Our airport clients can now access an incredible wealth of information around airline scheduling to help make better decisions and reduce inefficient process work. Through a NEW dedicated flight schedule module on our innovative online platform, you can get weekly updated forward airline schedule data, formatted and ready to distribute. No work needed! Designed to help you forecast, plan and manage all kinds of airport operations from rostering to asset management and route development. It’s a game changer that will save your airport hours of time each week (and thus $$). Want to know more? Check out the link here to get all the details and see our special launch offer. www.limeintel.com/schedules #aviation #airlineschedules #scheduling #limeintelligence #oag #newpartnership #airports

25.01.2022 Keeping connected and sharing stories can be such a positive and powerful force. Today Carly Wieland, Lime's Joint MP interviewed Trevor Wilcock, CEO of Mildura Airport in Victoria about how Mildura has navigated COVID. We shared stories of positive leadership and a strategy all around engaging staff and keeping them feeling part of the team. While its been tough, Mildura Airport is optimistic about the 'silver lining' of COVID and the future as capacity starts to return, caf...e's are opening (and expanding!) ready for Christmas. This is part 1 in a series of regional airport interviews from Lime. Sharing the love, the wisdom and experiences of our amazing airport community :) https://youtu.be/61NHyun5DW0

25.01.2022 Local Love and Loyalty Lets focus on the feel good factor. With peoples mindset and needs changing every few days, how do we be relevant and real to our local communities and build genuine long-term relationships?... Capturing local community support for your airport and tapping into outbound demand is definitely our lowest hanging fruit when it comes to airport marketing. It is also the most economical! How can we build local loyalty and support in this time where a sense of community is more critical than ever? That feeling of belonging to something bigger than yourself and evidence of giving back is highly desirable with long lasting benefits. Human values are coming more to the fore right now. How will you be remembered when COVID-19 becomes a case study in history? What can we do? Some ideas: 1. Identify local businesses and share their stories of how they are pivoting at this time. 2. Talk to local produce providers what are the icons locally that your communities love? Is there any opportunities for new partnerships and making these products available in the terminal? 3. Can you plan to host an airport dinner to celebrate the reopening once it happens. A money cant buy experience what local produce would you serve? 4. Maybe its a one time market in the car park or airport open day? Doubling as an opportunity to capture an increased database for the future! 5. Which local Instagram Icons or Celebrities can you partner with? There has never been a better time to focus on brand values and harnessing the power of local loyalty for future outbound travel and community support. Demonstrating humanity, generosity and warmth. Build local engagement and genuine connections with those around us. It will pay you back in months to come!

25.01.2022 Calling all airports! Want 2 days a month back? Are you still manually processing monthly data? With resource time stretched, let Lime do the grunt work for you.... Fact most of our airport customers tell us they save an average of 2 days per month in processing airline and commercial revenue files and reports using Lime. We do it all for you and we turn it around in 24 hrs from receiving the last file! This time saving alone pays for the monthly subscription amount and we take care of preparing all your report visualisations and boost your capability to analyse results and insights. Making you look seriously good. Lime is a Business Intelligence as a Service business, so we provide over 50+ years of airport experience and insights to help interpret the data and pull out the key messages. Share our knowledge on whats happening in the market as well as ongoing support and advice. Lime is more than a tool, we are an extension to your team. Dont keep struggling on with excel spreadsheets and see your monthly results faster! Contact us and well show you how to not only save cost but drive value with data based decision making: [email protected] #limeintelligence #airportdata #businessintelligence

24.01.2022 Build your local tribe! I think we have all found ourselves dreaming lately * what restaurant would we go to first when restrictions are lifted? ... * Where would be the first destination Id travel to? * What local coffee shops would I organise a coffee date with friends? Why not post these questions to your airport community and build your local tribe? Ask them to share their favourite thing to do locally that only locals may know about. Local secrets! Do they have a pic they could share? Lets get a two way conversation going. Building on the theme of local engagement, lets encourage locals to comment on your social media pages and share their local hot spots. Where would they take their family if they came to visit? Most tourism entities I have spoken with in the past week are strongly of the opinion that the VFR market (aka visiting friends and relatives) will be one of the first markets to rebound when restrictions are lifted. Lets use this time to get a list of local tips and ideas together we can share with tourism stakeholders and airlines in building authentic itineraries (designed by locals who know the destination best!). How can we capture these ideas for future VFR digital marketing campaigns? Meet your customers where they are right now. One of the opportunities we have during COVID-19 lockdown is to enhance our brand and share of voice among the 100s of daily advertising messages. While many organisations have stopped or dramatically reduced their marketing spend, how do we stand out? Capture ideas with a human element and talk to locals about the things they miss the most and what they are dreaming of! Bring on the dreamers, the hope, the positive focus and loyal tribes! .....and dont wait until everyone else is doing it!

23.01.2022 Great as always to catch up with these lads from Virgin Australia. Love a good schedule planning coffee!!

23.01.2022 Some good news ex China. https://www.cnbc.com//wuhan-lifts-travel-restrictions-afte

23.01.2022 Building data culture is more critical than ever - https://mailchi.mp/limeintel/how-is-your-data-culture

23.01.2022 Impacts COVID-19 Tailored Dashboards for March and April data. We are building a tailored report showing the day by day impact of COVID-19 for our airport customers. This will we sent to each airport with March 2020 data. We are also building a series of tailored reports which will track the impact on performance at your airport vs the overall market - ready to report on what COVID-19 impacts were as we move forward. These dashboards will also track the recovery rate at your... airport vs others into the coming months. Let us know how we can help and what you want to see in these reports. Email us at: [email protected] #limeintelligence #airports #dataanalytics

23.01.2022 VA Schedule Announcements today. Withdrawal from the following ports sadly: Virgin Australia will temporarily suspend services to the following destinations from midnight 27 March and 14 June 2020: Albury... Alice Springs Ayers Rock (Uluru) Ballina Byron Coffs Harbour Cloncurry Darwin Emerald Hervey Bay Hamilton Island Hobart Mount Isa Launceston Mildura Sunshine Coast (Maroochydore) Newcastle Whitsunday Coast (Proserpine) Port Macquarie* Tamworth Tigerair Australia will temporarily suspend all services effective immediately. Full details on this link: https://newsroom.virginaustralia.com//virgin-australia-gro

22.01.2022 Airport Communities Keeping Kids Busy at home (and building thankful parents / future flyers!) I think we all agree that COVID-19 has driven us into a spin with trying to cope with working from home and now home schooling! Yikes! I can only speak for myself when I say the idea is rather frightening!!... With the reality now setting in that we are going to be in this situation for a few more weeks (my fingers are crossed!!) yet to come, how can we maintain our sanity and engage with our local airport communities to keep in touch and relevant at this time? My business mentor said a few things to me this week which really resonated: 1) Pay it forward what can we do to help others right now? Whether it be ideas, acts of kindness, information or just being there and keeping in contact. 2) Work life balance sets you up for failure yes its true! Aiming for a work life blend is more achievable in our current juggle of family and work life being thrown in to a virtual snow globe and shaken up. More about this one tomorrow! But for now, what can we do as an airport to continue to show leadership and lean in to our local communities? Today we are talking kids (which is very real for me right now!) and how to entertain the little darlings :) Building on outbound social media messages and communication content, you could target a week of ideas for families locally with an airport theme. How to be relevant now? Give parents ideas on what they can do with their kids and at the same time get across airport messaging and build loyalty. * Idea 1. Run a competition and ask kids to draw their best pic of the airport terminal or runway in action for a prize (maybe a hamper of entertainment goodies including board games sent to their house?). * Idea 2. Get kids to design their perfect holiday itinerary again with the winner being posted on the airport social media site with a prize. * Idea 3. Who wants to be an airport manager for a day? Get kids to send in a short 60-90 sec video via Youtube of them being a pilot or airport manager (any aviation role they aspire to!) and again ask for permission to show on social. This prize can be a VIP behind the scenes at the airport day when it reopens. Plus the glory of winning and sharing their glory on social (again to capture more locals onto your FB page!). Keep it real, keep it relevant and stay sane yourself! Carly

22.01.2022 Excel Export - All Pimped Up! Lime has made exporting reports to excel even simpler! How?... * Choose your report * Filter the data to give you what you need * Feel pumped you easily just found the answers to the questions you seek! * Click the Export to Excel button in the filter box * Boom! Data exported to your downloads bar on the desktop. Click this link for a quick video tour ... Time to Lime! https://mailchi.mp/limeint/excel-export-yes-you-can-1610428

22.01.2022 Great article from David Casey (Routes Online) showing China starting to rebound and a general round up of Asia Pacific airline impacts. We will rebound at some point! https://www.routesonline.com//covid-19-asia-pacific-marke/

20.01.2022 Freight Demand Study Successfully Engages Airlines for Nelson Airport. Lime Case Study. In late 2019/early 2020, Lime Intelligence was commissioned by Nelson Airport to complete an air freight demand study. The purpose being to collate relevant secondary data available and combine this with primary research of key primary producers in the region. This report has been a key enabler for the airport to actively engage with airlines during COVID-19 and how to focus energy on... potential freight growth. Being well received by airlines, Nelson airport team has been able to assess air freight potential and understand the supply chain networks and key players in various primary producer groups and share this with airlines. David Scott, Manager Infrastructure and Assets at Nelson Airport commented, Everyone who has seen the report has raved about its quality. It is a comprehensive and well structured report which delivers clear insights into the drivers of air freight and how Nelson as a region is positioned in the New Zealand Market. Our airline partners have equally complimented the quality of the report and the relevance of the information. Moving forward, having an in-depth understanding on the current freight flows and potential for growth, the airport is well equipped to look at future commercial opportunities. Contact us if you would like more info on how to build a freight study designed to feed straight to airlines for commercial growth. [email protected]

20.01.2022 Social Media Hackers - Check your personal and business FB profiles are secure! This is a real issue that is happening to lots of businesses and people we know in Australia! Hackers are getting into your accounts and locking you out. Once this happens there is little or not chance of recovering the account. Please check you have the following to protect yourselves and business accounts:... Go into Settings and then Security and passwords and: 1) Set up two-step authentication 2) Include 3 friends who can recover your page for you 3) Include a phone number 4) Change your password and make it hard to replicate 5) Check where your account is currently logged in - what devices - make sure you know all of these and logout of everything and re-login with your new password. This will ensure you are protected as best as possible against the jerks out there hacking in.

20.01.2022 Lime has created a new closed group for the Lime Community. A place where our existing customers can share their experiences in a closed forum only for airports. Get daily updates and shared ideas in the new Lime Intelligence Community Facebook Page. The purpose of this being to provide a forum to share daily updates and insights from what we are monitoring around the globe and create a closed group where our customers can share their own experiences with other airports. ... This is a time to pull together and reassure everyone we are all in this together! Click here to request to join ...(note this is for Lime customers only) https://www.facebook.com/groups/819545265207087/?source_id=2091671397815766

19.01.2022 Do you truly understand the impact of travel contractions on your airport? Data driven action = strength. Heres our recommendations ... - https://mailchi.mp//do-you-truly-understand-the-impact-151

19.01.2022 Great news to see additional $10M in funding from the Queensland Government for new route development. $15M in total. All we need now is for those borders to open!! Lime has been working with airports on preparing recovery strategies from now - including both airline route development and destination marketing partnerships. Contact us today to maximise your opportunity to capture this new funding and communicate a clear and focused pathway to rebuilding flights and demand. ... Email our Joint Managing Partner Carly Wieland today at [email protected] https://www.linkedin.com//urn:li:activity:667847271564253/

18.01.2022 Welcome Srikanth (Shree) Kalepu to Team Lime as BI Technical Analyst! Adding more fire power to Team Lime, Srikanth brings with him a wealth of development experience to boost Limes internal technical capabilities. Passionate about working with large amounts of data and turning this data into information and insights for better business decisions, Srikanth has a keen interest in the field of data visualization. ... I am fascinated by the field of data visualization and the power of compressing complex datasets into approachable and appealing dashboards. Other than his experience with coding languages and business intelligence and CRM software, Srikanth has a highly creative side and likes to spend his down time doing graphic design and computer-generated digital artwork. We are excited about the opportunities of having an in-house technical analyst and developer brings to our capability at Lime to continue to improve and build our online reporting tool for airports and our platform for Business Intelligence as a Service (BIaaS). Welcome Srikanth!

15.01.2022 This is why I love my job!! Super excited to get on an actual plane and head to the Whitsundays to catch up with our long time clients and friends at Whitsunday Coast Airport. Loved catching up with you all! And great to see the destination and airport recovery gaining momentum!! Wishing I had forgotten to book a return flight!! ... #travel #aviation #lovewhatwedo #whitsundays #limeintelligence

13.01.2022 Welcome Michalie Steel to Team Lime! Lime understands more than ever the need to have the right people to support our clients where your own internal resources may be under pressure due to COVID19. We have taken the decision to invest in making highly experienced people available on tap for various projects. ... We are excited to welcome Michalie Steel to Team Lime! Michalie joins us 3 days a week as a Market Analyst and will work with Lime customers to understand your data insights and how the numbers can be translated into business cases and better decisions. Michalie previously worked at Sunshine Coast Airport for 11 years in various roles including business analyst, financial analyst and business development manager aviation. As a previous Lime customer while employed at Sunshine Coast Airport, Michalie understands the customers view and brings with her a wealth of aviation and market knowledge as well as data insights for business development cases. With Michalie on board, Lime now combined has over 50 years experience in airports, business intelligence and analytics. Our vision is to inject this expertise into your business as a Lime customer. Its all about enhancing our team capabilities to deliver a wow customer experience and add value to the data. Lime is evolving into a Business Intelligence as a Service business and Michalies appointment gives us more fire power to help our airports during this recovery phase and into the future. Welcome Michalie!

13.01.2022 Lime Intelligence has added new features to our COVID-19 Impact Report for Airports. This tailored report shows high level trends of COVID and enables you to easily track your airports recovery timeline and demonstrate this with just a few clicks to your CEO, Board and airport stakeholders. Check out this quick demo and contact us for more info at [email protected]... #airports #data #businessintelligence #airportdata #airporttrends https://lnkd.in/g52QVJX

13.01.2022 5 years ago today we sat around a coffee table and brainstormed how we could 'do data better' for airports. Its been an amazing journey so far, we have learnt so much, there have been many challenges as well as great highs and fun times. And I wouldn't change a thing! Excited about the next 5 years! Thanks to our fabulous team for your commitment and to our awesome customers for your ongoing support (even in these crazy times!).... Maybe a G&T tonight ... :) #limeintelligence #lovewhatwedo #airports #businessintelligencesolutions

13.01.2022 WHAT DOES SOCIAL DISTANCING MEAN FOR AIRLINE LOAD FACTORS AND MEASURING DEMAND? Its been great to see some positive announcements this week about restrictions lifting on travel. Woo hoo! In Australia we have set some dates around the start-up of interstate travel coming back and for New Zealand, Level 2 Alert status came into effect yesterday and with it multiple new domestic routes on sale. ... And while we still face a long road to full recovery, I think we are all in the mood for some positive moves! It is Friday This week Ive had many chats with airports and tourism folks around what does this all mean for demand? And while airlines are adding back frequency (thank you!), what can we expect in regard to load factors and creeping back to pre-COVID passenger numbers? A key consideration is what are the airlines in reality allowed to sell how many seats onboard are available per flight? Load factors wont be operating at some of the high 80% full of pre-COVID levels. So for the fly market, even if we return to pre-COVID capacity, the flow on effect of social distancing will mean less passengers in airport terminals for the short term. That is unless we can add frequency! In an attempt to quantify what social distancing onboard means in one spot, Ive pulled together the below table which estimates the number on seats by airline and aircraft type. Logic used is based on: * Airline advice around not selling middle row seats (Ive estimated what removing these would mean for capacity); * A caveat around these estimated capacity levels is that if large family groups or folks from the same household are travelling together then the number of seats sold would go up. Airlines have said they will aim to seat family together; and * Every airline is treating the situation slightly differently so these estimates could change. These are designed as a guide/estimate only to aid forecasting and it will be interesting to see how long these restrictions stay in play. Most folks agree its likely to remain until at least September.

13.01.2022 Really loving what Nelson Airport (New Zealand) has been doing to engage their team and local community! Giving some behind the scenes insights to their people and sharing that human warmth element to connect with local followers. Love your work Nelson!

12.01.2022 So great to be meeting with real people this week! From Sunny Coast Airport yesterday morning to a celebration dinner of a wonderful partnership between Fly Pelican Airlines and Ballina Byron Airport at Lennox Heads. Cant wait to open our borders and make these dinners more frequent!! Awesome to see you all!

11.01.2022 Building a Destination Recovery Squad PART 1. I have observed lately that we as humans are more than ever blending our authentic selves and our professional selves in everyday business. And now more than ever in a time of great uncertainty and isolation has connectedness and communication become more critical to our future business success and mental health. ... And lets face it, a clear and strong mind generally enables and leads to success! So how do we survive and thrive beyond C-19 and maintain productivity? Leadership Clarity Stability Engaging with partners Pivoting A future plan (the recovery plan) In the coming months we will continue to go through weekly changes to our current reality. Talking to some of our airport partners, they have said people around them have moved from: dismissiveness to panic to focussing on predicting impacts reporting internally to instability and waiting to see what Government directives were to now a focus on staying connected to their teams and mental health. What phases of thinking have you noticed at your airport? Most of us are currently in survive mode! HOW DO WE MOVE TO THRIVE MODE? One idea is to take the leadership on setting up a Destination Recovery Taskforce. More details in my next post. Collaboration is no longer a buzz word this s**t is getting real! #limeintelligence

11.01.2022 System Shutdown and Upgrade this weekend - https://mailchi.mp//system-shutdown-and-upgrade-this-weeke

11.01.2022 Lime Commercial 2.0 - Live Now! Check this out ... - https://mailchi.mp//lime-commercial-20-live-now-check-this

10.01.2022 Feel good data. What would an increase of $0.50 in your airport Passenger Spend Rate (PSR) mean per annum in revenue? If you had 200K pax per annum this would = $100K extra per year!... Lime has a vision to raise the bar for all size airports with access to easy to read commercial data all centralised in one spot. From car parks to property. Its all about saving time on the ‘grunt work’ of reporting and instead investing time on looking at what the data is telling you! Our customers have told us Lime Commercial saves up to 2 days per month of time! Leverage our 50+ years of experience and pre-built platform. Outsourcing saves costs and gets you what you need faster at a time where all insights are critical to rebuilding. Get set up now to track your recovery. Ask us how [email protected].

10.01.2022 ACCC Interim authorisation for REX Airlines to coordinate with QF and VA on selected regional routes due to COVID-19. Rex has applied for authorisation to coordinate flight schedules with Qantas Airways Limited (QantasLink) and Virgin Australia Holdings Limited (Virgin Australia) (as necessary) to reduce capacity on ten regional routes (the Relevant Routes, outlined below) as a result of the COVID-19 pandemic.... Interim authorisation is granted subject to the condition that if any of the participating airlines agree to coordinate flight schedules and/or share revenue on a Relevant Route while interim authorisation is in effect (Coordinated Flights), the participating airlines must not set a fare for a Coordinated Flight that is higher than the equivalent fare specified in their respective fare schedules in place as at 1 February 2020. Interim authorisation commences immediately and remains in place until it is revoked or the date the ACCCs final determination comes into effect. The 10 routes are: Sydney to Wagga Wagga, Albury, Armidale and Dubbo Melbourne to Mildura Adelaide to Port Lincoln, Whyalla and Kangaroo Island Townsville to Mount Isa and Cairns More detail click below ... https://www.accc.gov.au//Interim%20Authorisation%20Decsisi

09.01.2022 Raising Staff Spirits - The Force is Strong With You! The consistent theme that keeps coming up is ensuring that your team feels connected and valued in this time of uncertainty. How about a double benefit idea of asking staff to write 150 words or less about their favourite work experience at the airport and then taking the best answer to share with your community Facebook page?... Airports are always emotional places filled with excitable hellos from friends and family. Do your staff remember the best and most memorable greeting or farewell from one of your passengers? Do you have an internal Facebook page for staff or extend this to the larger on airport community? Even using internal email communications and asking folks to cc in all with a response. Maybe offer a small prize for the best answer! Then share this with the greater public community for your airport show them how staff are staying positive and why they should continue to love and support their local airport. Turn fear into focus with a little of what we all love our working at airports

09.01.2022 Lime Intelligence has been employed by Ballina Byron Gateway Airport (or BNK as its affectionately known!) for the past 11 years as part of their business development and marketing team. Its been a fantastic journey and great partnership between the airport, Lime Intelligence and Town Creative & Branding. Weve loved every minute of it and building our relationships with the Northern Rivers Community of businesses. A great case study of the success that results from destinations and airports working collaboratively. Go BNK! https://www.linkedin.com//carlywieland_virgin-joins-flypel

08.01.2022 Promote capability and deliverables at a fraction of the cost compared to DIY. Outsource to Lime today and be up and running before we no longer have time as airports ramp up post COVID. Contact us and learn how our existing customers do it - [email protected].... #businessintelligence #limeintelligence #airports

08.01.2022 What are airports talking about today? Topics in focus. As we move through the evolution of COVID-19 each week airports have a different focus (or different take on where the attention internally needs to be!). From the initial shock and scramble to get together some impact forecasting, to then throwing this out the window when travel restrictions ramped up, to them being faced with closing airport terminals all together! ... Its been a serious rollercoast for all of us. Who knew Zoom calls would be part of our daily lives? If theres any upside its a mute button and getting around in shorts and t-shirt most days. Weve all been more engaged than ever in webinars, info gathering and tuning into our industry associations. This again is a positive. It would be great to think that we could all be this collaborative post COVID-19 imagine what we could achieve?! In discussions Ive had this week, the current phase of thinking is all about whats next. Some key themes from this week were: 1) Forecasting is somewhat futile but needed * What could a recovery look like and phasing in of schedules? * Most agree schedules are likely to be at about 50-60% of pre-COVID schedules by end of 2020. 2) Schedules likely to be re-designed * Many also agree schedules will not the same as before how could a phase in look at your airport? * What were the best performing flights previously (these could be your initial winners). * Do you have data to back this up and present a recipe to an airline for a realistic phase in? 3) Consumer Confidence to Fly * How do we encourage demand by assuring our customers the airport and flying is safe when restrictions are lifted? Opportunity for a coordinated industry campaign? * Can our industry associations play a role in developing this on behalf of airport members for consistent messaging to the public? * Traceability and visible safety for the public using temperature scanners and tracking passenger movements for COVID case reporting? How do we do this cost effectively and consistently across industry 4) Destination Collaboration * Most agree the focus will be on domestic travel to kick start * How are our destinations positioned to market to domestic flyers? * Airport role clarity We cannot accurately predict when and what schedules will look like but we can stay ahead by looking at the next logic steps to recovery at our airports. There is still lots we can do!

08.01.2022 Airport Cafs When should I open? Shared airport experiences around Aus/NZ With more flights already operating in NZ and Australia starting conversation about getting back to 50% of the domestic pre-COVID network from July (as long as the borders open!!), many airports are focussing now on changes to their commercial space. In particular, re-opening cafes and F&B options.... This week I spoke to multiple airport folks and caf operators who are open about their experience during COVID. Overall, there were a few consistent themes: * Customer response has been positive and when asked should we open the answer is yes! *Not only is it positive for staff morale and customer experience, but it can still be profitable on a limited menu and with reduced operational costs. * Operating on a reduced menu is key with a focus on grab n go options packaged up with drinks. * Peoples attitudes are changing. And where at the beginning of COVID 19 they were fearful of purchasing food for fear of contamination, now they are more relaxed and keener to buy again. Ballina Byron Airport Experience - Beach Bar and Grill Talking with the lovely Nerida Baker (owner and operator) of the Beach Bar and Grill at Ballina Byron Airport, she is super happy to be back in business after experiencing a period of shut down over early April. We have had to adapt with more of a grab and go offering and ensuring only limited fresh ingredients compared to those with a longer shelf life as we currently only have 2 Jetstar flights a week, said Nerida. Its just about thinking differently and instead of bulk orders from supplies, we have one employee now pick up the bare essentials from the supermarket on the way to the caf that day. This keeps a core offering of fresh products without food waste and keeps costs down. One of the best kickers for promoting passenger purchases at the airport caf is the regular announcements by airline check in staff that there is no food on board the flight due to COVID 19. Alerting passengers to buy before they fly has certainly helped said Nerida. Another benefit of being open for business is warming up staff before we kick off again with an expanded schedule. Its great for staff morale and keeping their skill sets up before we get busy again. We are also finding on airport staff coming to the caf to show their support, it gives hope its working for us. Contact me for more info: [email protected]

06.01.2022 Lime Intelligence Co-Founder, Carly Wieland chats with Darren Wright, Global Brand Manager for the Flight Centre Group. Discussion around: * Impact of COVID-19 on Flight Centre business * Emerging trends in bookings and holidays Aus/NZ... * Destination recovery strategies * And how can airports play a more active role? Watch the candid interview via the link below ... and contact Carly for more info on how we can help build a destination recovery plan ([email protected]). Thank you for joining us and sharing Darren!! https://youtu.be/ZtIpqBw2ERw

06.01.2022 What could a COVID-19 bounce back look like for airports? - https://mailchi.mp//what-could-a-covid-19-bounce-back-look

05.01.2022 This weeks tip ... How to export PDF reports from Lime to maximise their view. Watch this super short how to video below ... Step 1. Create your report... Step 2. Click on save and share butto. On the filter menu Step 3. Choose Landscape Step 4. Choose Unspecified in paper size category Step 5. Click download! Boom! https://youtu.be/DcKU8s02tqQ

05.01.2022 Well its been a big week for everyone who works at or with airports and airlines around the world. And I saw this sign outside a local coffee shop and had to share!

04.01.2022 Matt Dyer talked with Kelly Howard of C3 Talent about the impact of COVID on Lime Intelligence and opportunities to arise from the initial challenges in our beloved aviation industry. Watch the video below. https://www.linkedin.com//c3talent_founder-covid-leader-ac

04.01.2022 7 Questions Every Airport Commercial Manager, GM & CEO Should Ask ... - https://mailchi.mp//7-questions-every-airport-commercial-m

04.01.2022 For our NZ Customers, todays statement from Air New Zealand. Key points: Domestic will be the airlines focus for the foreseeable future. Air New Zealand comminication this morning;...Continue reading

02.01.2022 WE ARE 100% CONFIDENT IN OUR PREDICTION . This is the year of Re-forecasting Frustration Syndrome (RFS). Lets face it, demand forecasting is going to be a volatile exercise in FY21 and 100% of us will do a re-forecast at some stage!!! ... Unpredictability is the new norm! Forecasting is always a mix of science and intuition at the best of times, and FY21 is the ultimate year to release the inner gambler in all of us. Given the difficulty in forecasting, weve compiled a few ideas on how to have some fun with forecasts in 2020: * Cocktail making and forecasting session (Dry July is nearly complete so im a bit excited!) * Bingo or lotto numbers (everyone pics a number) * Looking at a crystal ball for magic answers (tea leaves optional) ... Or you can always contact us at Lime! With nearly 15 airport forecasts completed so far this year, we can give you some advice and support on how you are tracking with forecasting and insights. All our customers can have the flexibility of uploading as many re-forecasts as needed with multiple scenarios to track the changes in thinking over the next 12-18 months. Let us help (leverage our 50 years of combined airport experience!). Happy cocktail making!

02.01.2022 Great to see some clarity from QF/JQ Group around what to expect when you fly next under COVID conditions. Including some confidence for booking now with JQs one fee-free date change on new domestic flight bookings from 21 May for travel between 12 June and 31 October 2020*. For more info visit www.jetstar.com and watch the quick vid below. https://www.youtube.com/watch