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25.01.2022 Happy Holidays from the team at livepro and have a safe & enjoyable New Year! Message from CEO Brad Shaw: Clearly the year 2020 wasn’t user tested to the level we expect at livepro before it went live.... Thank you to everybody for your support and assistance during this year it would have been completely unbearable without it. Lets hope the 2021 release is way better than the one they served us up in 2020 #christmas2020 #knowledgebase #knowledgemanagement #customerservice #customerexpereince #contactcenter
24.01.2022 LIVE NOW! The first livepro CX Knowledge Management Virtual Forum session for 2020 is LIVE! Don't miss out on the other sessions, register now! https://bit.ly/liveproAllSessions
22.01.2022 This week we had a chat with Samantha Fowlds MSc - KMS Coach & Consultant to Breakdown Knowledge Management Solutions & How They Impact Organisations When it Comes to CX & Knowledge Transfer! What does #KnowledgeManagement mean to you? "Knowledge Management is about getting to the essence of the knowledge that’s important in front of the agents who need it. Helping them get their work done faster, communicating accuratley to customers and putting the team under less pressure ...from leadership. They become empowered to help themselves." Read the full conversation here: https://www.livepro.com///10/Samantha-Fowlds-Talks-KMS.pdf Book a free livepro trial: https://www.livepro.com/try-it-free/ #knowledgebase #customersupport #customerexpereince #technology #customerexperience #cx #customerservice #customerserviceweek2020 #customerserviceweek #customerservicemanagement
21.01.2022 This Award is for Knowledge Management Champion. The award recognises the livepro advocates who have successfully driven the implementation of livepro within their wider organisations and pushed additional teams to get on board. The Winner is Singleton Council - Congratulations!... Singleton Council have been passionate and excited about advocating for livepro in the wider organisation and to external organisations since purchasing the system in early 2019! Read more about their amazing intiatives: https://www.livepro.com/knowledge-management-awards-2020/ #knowledgemanagement #KnowledgeBase #CX #CustomerExperience
20.01.2022 The Multi Channel CX Knowledge Management Solution you need! livepro Update all channels at once (reduce complaints & improve cx scores within 2 weeks of going live)... Have one single source of truth Utilise reports to improve your data and processes API your knowledge for customer self service if needed Integrate with your current contact centre software for seamless sign on and efficiency Try it free this month: http://bit.ly/free-livepro-demo #customerservice #customerexperience #customerexperiences #cx #cxsoftware #knowledgebase #knowledgemanagement #ai #cloudapplications #cloudarchitecture #knowledgemanagement@
20.01.2022 LAST DAY TOMORROW for the CX Knowledge Management Virtual Forum! Don't miss out on Thursdays sessions, register here: https://lnkd.in/eJjRDj3 Book a Free Trial: https://lnkd.in/g8GYXdQ... #knowledgemanagement #cx #customerexperience #freeevents #KnowledgeBase #customerservice
18.01.2022 Is your contact centre having issues with customer experience? Are your Agents frustrated and struggling to find the information they need quickly? Your customers can't self-serve online when they need to?... The CX Knowledge Base you've been looking for is here! Free Trial: https://www.livepro.com/knowledge-base-software/ Watch: https://vimeo.com/491950189 #customerexperience #KnowledgeBase #knowledgemanagement
17.01.2022 What is the True Value of Delivering Great Customer Service? According to Genesys’ 2019 Asia Pacific Consumer Research (APCR), over 54% of buying decisions are influenced by the reputation for customer service. What you need to be doing is leading the organisation back to basics by remembering that customers and prospects have one simple need when they reach out to your organisation:... Resolve my issue. Read more to find out how you can make this happen https://www.livepro.com/what-is-the-true-value-of-deliveri/ #customerexperience #knowledgemanagement #cx #knowledgebase #customerservice #customersupport #customerexpereince #customer #technology
16.01.2022 Look forward to Douglas Park from Amazon Web Services session on how to improve #CustomerExperience and #EmployeeExperience. In this session, Douglas will demonstrate how AWS enables knowledge access to provide elevated EX and CX. Register for Doug's session here: http://bit.ly/DougParkAWS... Sign up for event updates here: https://lnkd.in/gYW_zYx View all forum sessions here: https://lnkd.in/gFf-x-r See more
12.01.2022 Welcome back & happy 2021 to all our customers, partners, stakeholders, staff & those getting to know more about our knowledge management products this year! We are straight back into it & have a huge year planned! To kick off the year we have received some awards from our friends at G2. We are proud to be at the top of the #kms category & take pride in being one of the easiest to use and deal with when it comes to Knowledge Management & Knowledge Base Software!... Stay tuned for some big product releases, new integrations & content! #customerexperience #customersupport #knowledgemanagement #customerservice #cx #knowledgebase #saas #technology #software #innovation
12.01.2022 What Software Does your Contact Centre Use? As a contact centre agent the software you're using on the job should be built to solve and answer questions, not just deliver documents of information. If the inductions to the software are requesting you to memorize as much as possible, it's not working and it's no wonder you've become stressed and anxious on the job. ... You should be using a purpose built Knowledge Management Systems configured to recognize the customer journey so the likely follow-up questions are delivered automatically. It all starts with a fast, intuitive search and simple consistent formatted answers. read more: https://www.genesys.com//increasing-engagement-with-a-cx-k #genesyscloud #knowledgemanagement #customerexpereince #knowledgebase #customersupport #customerengagement #customerservice #contactcentres #contactcentersolutions
11.01.2022 "Some businesses believe that low prices will keep customers happy and will keep them coming back, regardless of how poor their customer service is. According to the APCR, 45% of consumers surveyed claim that customer service ranks higher in importance than the lowest price on an item." #knowledgemanagement might just be the key to success! Read more ... https://www.livepro.com/the-three-do-nots-for-customer-ser/ See more
11.01.2022 The Cisco 2020 Global Survey has some great statistics and feedback that can be utilised in all contact centers around the world! This particular page outlines the importance of #CustomerExperience to customers & businesses. 1. Agent Experience - ensure they have the correct knowledge, and the technology to access it quickly. ... 2. Customer Experience - Good, bad, or average, it will impact your business significantly. 3. Reliable Technology = Improving CX That is where we come in, livepro Knowledge Management Technology creates real changes, improving CX scores & enabling staff to answer questions confidently across all departments. Get a free trial or live demo here: https://www.livepro.com/try-it-free/ #technology #customerservice #cx #knowledgebase #customersupport #knowledgemanagement #statistics #business
11.01.2022 Congratulations to RemServ for Winning our 2020 Awards for Best Authored Knowledge Object (Online Sign Up!) & Knowledge Outcome for 'Processing a Claim' via the Rocket, Authored by Taylor Kitson. These awards recognised organisations who have used a livepro knowledge object to achieve engaging and customer/agent focused answers and solving a business issue for both internal users and customers with intuitiveness and creativity! We would also like to shout-out the runners up...: - Silver Chain Group - WW (formerly Weight Watchers) - Singleton Council Read more: https://www.livepro.com/knowledge-management-awards-2020/
10.01.2022 The Award for the Best Knowledge Management Rollout. The Winner is (RAA) Royal Automobile Association of South Australia - Congratulations! This award recognised the teams who went above and beyond in driving staff engagement with livepro during the roll out phase of the project.... We understand what a mammoth task it can be to roll out a new knowledge management system and we want to recognise the teams who have gone above and beyond in driving staff engagement with livepro during the roll out phase of the project. Read more: https://www.livepro.com/knowledge-management-awards-2020/
09.01.2022 Do you want an idea of how much a quality Knowledge Management System could save your organisation? Try our #roicalculator https://lnkd.in/drhY3PY... - Cut Hard Costs & Customer Churn - Improve Customer Satisfaction - Boost Staff Engagement & Confidence #customerexperience #knowledgemanagement #knowledgebase #cx #customersupport #customerservice #customerexpereince #technology
09.01.2022 When it comes to managing your organisations documents and knowledge, why do we have so many SharePoint customers switching to livepro? Obviously, each client has different reasons and needs but here are a few of the common reasons.... Read More: livepro.com/how-is-livepro-different-to-sharepoint/... #knowledgebase #sharepoint #customerservice #customerexperience #customersupport #knowledgemanagement
08.01.2022 Delivering Premium CX Knowledge Management Around the World > The Sydney to London Partnership! livepro and Mobile Cloud are pleased to announce our strategic partnership across EMEA, combining Mobile Cloud’s industry leading CX RPA management consulting services with livepro’s world class Enterprise CX Knowledge Management Solution. livepro’s success and popularity around the world has meant we have had to search for organisations to partner with who have a similar focu...s on improving customer experience through innovative technology. Organisations with blue chip credentials in providing leading guidance, advisory experience and implementation with their CX initiatives. We are excited to announce this partnership and can’t wait to hit the ground running with Mobile Cloud Brad Shaw CEO. Read More https://www.livepro.com/delivering-premium-cx-knowledge-ma/ #technology #customerexperience #cx #customerservice #customersupport #customerexpereince #customerexpereince #knowledgemanagement #knowledgebase #saas #cloud #sydney #london
08.01.2022 Register now for our final guest session at this year's CX Knowledge Management Virtual Forum! Marcus, Jacinta and Alison from the Knowledge & Capability Team at UniSuper will walk you through a knowledge refresh project 12 months in the making! Get ideas, tips and inspiration on how to undertake a content revitalisation and see first hand what they've created. Register for the UniSuper session here: http://bit.ly/TransformingUnisuper... Sign up for event updates here: https://lnkd.in/gYW_zYx View all forum sessions here: https://lnkd.in/gFf-x-r See more
06.01.2022 The Final Award is for Knowledge Management Project Results! This award recognises an organisation’s efforts in rolling out and achieving their knowledge management goals as demonstrated through the results they’ve achieved over the term of their KM project. The Winner is GMHBA - Congratulations... The incredible results are a testament to the hardwork and dedication GMHBA has put into their knowledge management system! Read more about what they achieved: https://www.livepro.com/knowledge-management-awards-2020/ #knowledgemanagement #knowledgebase #customerservice #cx #customerservice #customerexperience
05.01.2022 1 Week to GO!!! to livepro's Annual CX Knowledge Management Forum! Join us VIRTUALLY from the 22nd 24th September 2020 with a jam packed agenda of top industry speakers, client presentations, workshops, product updates & win up to $500 in Gift Vouchers! Sign Up Now - https://lnkd.in/geVkEVP... #cxforum #knowledgemanagement #knowledgebase #virtualforum #cxstrategy #cxinsight #customersatisfaction #customerretention #customerexperience #customerservice #cxtransformation
05.01.2022 New Blog! "In today’s digital world of smart phones, live chat, social media, and apps the array of communication options is endless but we still see so many businesses stuck in the habit of using a Knowledge Base to only support their customer service team and not utilizing its multi-channel capabilities." So What is the Solution? ... Read more https://www.livepro.com/knowledge-managements-role-serving/ #knowledgemanagement #knowledgebase #customersupport #customerexperience #technology #customerservice #cx
02.01.2022 Why livepro? Check out our latest blog to understand how livepro is different. This blog covers the benefits of a multi-channel CX Knowledge Management system, security, integrations, support and implementation. READ MORE HERE https://www.livepro.com/knowledge-management-livepro-is-th/
02.01.2022 A great WIN for RAA in 2020 - Accelerating speed-to-competency with their staff by 40% utilising livepro Knowledge Management! They also decreased internal calls to their help desk by 22% & achieved an 84% approval rating by staff for having accurate and update to information that they can easily find! Read more www.livepro.com/case-studies/raa-insurance/... Try livepro today and see the difference livepro.com/try-it-free/#try-it-free #insurance #customerexperience #knowledgemanagement #knowledgebase #customersupport #contactcentres
01.01.2022 The Cisco 2020 Contact Center Survey outlines the top 3 incentives organisations listed for their move to cloud based software! 1. Improved IT efficiency 2. Better customer experience 3. Enhanced agent productivity... The Top 3 Benefits were listed as: 1. Easier to management & scale 2. Software can be kept current at all times 3. Continuous feature delivery of advanced capabilities Book a free trial and see the benefits first hand: https://lnkd.in/g8GYXdQ #customerexperience #customerservice #knowledgebase #technology #customersupport #cx #knowledgemanagement #software #cloud #cisco #productivity #aws #security
01.01.2022 FINAL DAY - AWARD WINNERS ANNOUNCED, UNISUPER SHOWCASE AND $500 WORTH OF VISA GIFT CARDS TO BE WON! Register and attend the final three live sessions of livepro's CX Knowledge Management virtual forum NOW to increase your chances of winning a share in $500 worth of Visa Gift Cards. 2020 livepro Award Winners live reveal: https://app.livestorm.co/p/be294bd1-8b7f-4034-bcea-37375165... Transforming UniSuper (guest presentation): https://app.livestorm.co/p/e2ce7d4e-91ee-4c13-b56e-f49b0c72 Main Prize Draw - $500 worth of prizes to be won: https://app.livestorm.co/p/16ad14ec-6daf-4bfa-a88c-d1dd420a DON'T FORGET to register and attend the live main prize draw to see if your name is one of our lucky winners!
